Typical drive-through complaint starts out with. I placed an order for a steak egg and cheese biscuit after I got home with my food. It was determined to be a steak egg and cheese bagel that I cannot eat when I call to make a complaint a snooty little Miss Barb answers the phone And when I asked to speak to a manager, she said she wasn't there. I said is there a manager there? She says she was the manager really rude and snippy now when you have a customer calling to make a complaint, I don't think being snippy and rude and then hanging up on them before they even tell you what they're complaint is is a good idea. They didn't get the proper food. The service was rude. I wouldn't waste my money going here and obviously the two stars will tell you exactly about this restaurant. read more

The sausage on the mc muffin is half (literally half) the thickness it used to be. On both sandwiches it was burned dark brown and dried out. They were not good sandwiches at all and barely warm. read more

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The lady in charge managed operations really well dealing with obnoxious and rude customers. Kind and patient staff. Food was hot and up to par. read more

40 pc nuggets ($11.99) OUT OF STOCK. 20 pc nuggets $7.49. This has to be against the law. When I politely asked for understanding, I was told " I didn't do it". They will not sell 40 nuggets for 11.99, but they will sell two 20 pc for 14.98. read more

McDonald's - Robbery. What a joke - Burgers Near Me - South Haven, Michigan

They never gave me my food then started arguing saying i was wrong also very dirty definitely would not come back EVER.

We stopped here to get something to eat while coming home from a long road trip. We were the only car in the drive thru at about 8:30pm and it took a couple of minutes for someone to even get on the intercom to help us. We went up to first window to pay and saw several people behind the glass in the area yet after 5 minutes not a single person asked for our payment. Fine- maybe they take payment at the pick up window instead, we drove up there and despite there being 3 workers behind the glass no one acknowledged us for an extensive period of time. When they finally did the guy goes "did you pay?!" we respond that we did not because no one was opening the first window. He responds "oh well you're supposed to pay back there" and huffs away taking our card. I'm sorry but how does one pay when no one will take our payment... I saw several people (at least 6) working at/around just the two windows who had one order at the time but apparently that was too much for them to handle because on top of all of that, they got the order wrong. read more

The time the close is not right and rude service. Sucks it's the last option but it's awful read more

McDonald's - The McDonald the closes not in time - Burgers Near Me - South Haven, Michigan

Came in for a bathroom break and to grab some chicken nuggets as a snack. From previous reviews I see this McDonald's had some major cleanliness issues, but when I came in I thankfully saw no outrageously dirty areas. Bathroom was clean, but the non-handicap stall was more narrow than any bathroom I'd been in. If you pay with cash you do need to use a register and since they are short staffed they have signs on the register to go to the kiosks. An employee did eventually come take care of us but it took a minute and we were looked at oddly several times before we were helped as if they were wondering if we could read the signs. Other than the short wait for our order to be taken, they were fairly quick to get us our food. Staff was very busy so we didn't have enough of interaction to say if they were friendly or not. If you need the bathroom I'd say this is good place to find one. If you need to pay cash I would probably recommend just going through the drive-thru so you don't have to wait extra time just to be noticed. They also have a play place for kids if you are on a long trip and have restless kids in tow. Overall pretty standard McDonalds. read more

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Cheeseburger was flat, slow service, and out of order bathroom stall, and the soap dispenser was slow. Overall it was good.

They're rude said: it's from blender, it's normal! I never seen it happened from others MC stores! read more

McDonald's - They're rude said ： it's from blender, it's normal! - Burgers Near Me - South Haven, Michigan

Got breakfast this morning. Order was lacking several things . I needed my hash browns for breakfast meal, had to ask for the Large Diet Coke that went with it . Gave it begrudgingly, and got home and it was a reg Coke . And a hot mocha with other meal . Had to ask for it . Again, begrudgingly. Didn't look at it when handed to me, but it already had the drinking flap open . I think it was a coffee that was handed back , and handed to me. So that and the coke went down the drain. It's bad enough to get orders wrong consistently, but being greeted at the pay window with a better attitude and then the pick up window too would be nice. read more

Now this is the best McDonalds I've ever seen in my whole life, the environment was so clean, the workers so nice. I got a free meal for my birthday and they let me a 44 year old man play in the play place as nostalgic, which was very sanitary. Food 10/10. read more

McDonald's - BIRTHDAY MEAL!!!!! - Burgers Near Me - South Haven, Michigan

Seen an ad for collectors glasses. Only to find out you have to spend $11. On a meal to get a cheap plastic glass that you have no choice in,because they are wrapped in plastic.what a rip off ! In the past they were actual glass glasses. read more

Lounge was very messy, food trays still left on tables and floor needed a massive sweeping. Had to go into play area just to sit and eat, and surprisingly enough it was more quiet. I gave 3 stars because I know how hectic food service can be. But I also know how important it is to keep a clean kitchen and lobby because that's the first thing the public is going to see. read more

No complaints here. It's McDonald's, got some ice cream, it was good, got some french fries and they were good too! Right up to McDonald's standards. read more

Wow. Just awful. And that's saying something for a fast-food joint like McDonald's. I mean, it's McDonald's; I wasn't expecting anything beyond getting my food. But even that wasn't possible. After placing my order in the drive-thru, I then sat for over 10 minutes without moving. Eventually, I simply could no longer waste time waiting for not-so-fast fast food. So I left without paying and without any food. I know this franchise won't miss my $7, but jeez...how hard is it to do you job at McDonald's? read more

Legit was an opened condom on the cashier window. We said something to the cashier and he said yep and didn't remove it. Gross.

Terrible service, how can one place be "understaffed" during a lunch hour rush. Bathroom amenities also at a bad standard. Had to wait atleast 10 min to use the bathroom. Downright brutal! read more

I ordered a chicken nuggets kids meal with buffalo sauce. They took over 20mins to fulfill the order (the kids meal is all I ordered). I overlooked that but was very angry when I finally leave and realize they gave me bbq instead of buffalo. The french fries were spilled all inside and didn't even fully fill the tiny little thing it comes in to begin with. During my wait two people from the dive-thru came in because they were given incorrect change. The only thing keeping it from one star was the lady who took our order and that the food was pretty fresh. Sad we didn't keep our receipt. I know we all make mistakes but this is ridiculous. I'd say you can't expect good service from fast food, but then there's chick-filet who has their shit together ‍ read more

McDonald's - Burgers Near Me - South Haven, Michigan

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If there was a manual "How not to run a McDonald's during Sunday morning breakfast rush", it would be by South Haven McD's. I get it, they were probably short handed, but you can't leave people standing at the counter waiting to order and going TOTALLY without acknowledgement for 5-6 minutes, including by who appeared to be a manager. It was like he didn't want to make eye contact. Meanwhile there are two teen employees who just saunter back and forth past the people waiting because they must be on break and all they cared about was getting their own food. Tell your customers "so sorry about the wait" or "I'm so sorry I'll be with you shortly", it helps a lot. read more

This McDonald's has an unfair advantage being in the beautiful harbor town of South Haven! This location also has going for it a large play place and a nicely decorated dining room. read more

McDonald's - Burgers Near Me - South Haven, Michigan

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Staff was hardly in a hurry to get orders out. Closed the lobby at 2:00 because the manager was "too tired to deal with the mess" He wasn't wrong, it was a mess. Certainly the dirtiest McDonalds I have been to. read more

Okay so their waits are insane and their fries suck also they are so unsanitary it's disgusting. Also, my foods been served cold and stale many times. read more

Awful, we just waited in the drive-thru line at 10:00 at night for over 20 minutes and finally just pulled out of the line and left. Ridiculous. Get it together. read more

Told staff about the mess and I was told they couldn't do anything about it because they didn't have enough staff. The staff has been rude every time I come and I honestly come just because my son likes the play place. read more

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I would give no stars if I could. Poor service. Bad attitudes. Long wait time... one girl actually argued with us when we told them that they forgot the happy meal... we hadn't even left the counter yet. She told us she already gave it to us. (Looking down at the tray) um no... I will be calling the district manager about this. read more

Went there for a second time and got treated horribly they gave me stares if I could give them a no star I would ugh so mad

Terrible ass service waited for twenty mins for cold food and didn't get all the food the night shift is shitty af the service is just terrible very disappointed I will never go there again I'm so disappointed I had better service at crack head motel just sad I waited 20 mins for cold and crappy food and didn't even get half my order read more

It's McDonald's. Although it was a very SLOW McDonald's. Tastes the same as every other McDonald's and daddy needed a sausage biscuit.

Me and my boyfriend came through the drive thru and we had ordered breakfast. When we had paid for our food we noticed that one of the sandwiches cost a lot more than the other sandwich (they were the same sandwich). When we got up to the second window we asked a women why one cost more than the other and she just repeatedly said it had egg on it (didn't ask for egg on our sandwiches) as if we couldn't read that for ourselves. But what really got to me was the women had the nerve to say to her manager "can you deal with these people?" I have never felt more disrespected in my life. Even the manager was rude and acted like it wasn't a big deal. To make matters worst my boyfriend found an egg shell and part of the egg on his sandwich so instead of making a whole new sandwich, the manger just took the egg off the sandwich and gave it back. Way to go Mc Donald's, you guys just keep proving why your the worst place to eat at. read more

Absolutely ridiculous service. Waited over 10 minutes in line inside for breakfast and has the menu switched as I got to finally order. The cashier was absent from the counter for the majority of my wait time. Obviously I was there for breakfast and not lunch, and magically the menu being switched meant they were out of ALL breakfast foods. When I inquired about ordering what I wanted, I got a snippy response. I'm tired of being treated poorly at this restaurant. #Notlovingit read more