I couldn't use the normal survey for feedback since I didn't have a receipt with the required code on it, so I tried to use the contact form on the McDonalds website, but upon submission, it said "Page Not Found...Oops, something went wrong. Try using the search field below." Since McDonalds is clearly unwilling to allow me to provide feedback and seek an appropriate resolution, I'll post a review here and ask Amex to chargeback the transaction.
I arrived at the drive through and was greeted by someone asking if I had a mobile order, who barely got those words out before beginning to shout in a foreign language with deafening background noise. Since I would clearly not be served at that order point, I drove to the second window (nobody was in attendance at the first).
The person didn't acknowledge or apologize, but just said OK when I showed the order number on my phone, and then walked away. More than 10 minutes later, with a line of vehicles wrapping around the corner behind me, another employee appeared and told me they had chosen to clean the coffee machine during the breakfast rush and would be unable to make the beverage for which I had prepaid. She was confused about how to refund it but eventually handed me some cash and walked away.
Several moments later, someone handed me my order. I declined the straw, which I had explicitly requested not to be included, in the mobile order. For context, per Washington's Single-Use Serviceware Law (RCW 70A.245.080), it's unlawful to give a customer napkins, condiments, utensils, or straws without their request or affirmative consent. In the unnecessary double bags (one inside another), I also received the following items I didn't order, request, or consent to: three limp round discs of bread (Hot Cakes?), a large container of sugar syrup, two plastic packets of butter, two paper packets each of salt and black pepper, a wrapped fork, a wrapped knife, nonrecyclable packets labeled "strawberry preserves", "grape jam", and "mild picante" (I ordered one salsa, received two). See photo for the unexpected trash included in the bag -- not shown is the extra bag and the three discs of dough.
I paid $1 extra for two extra portions of grilled slivered onions with my steak breakfast but received approximately 6 slivers in total. Between the approximately 20-minute wait after arrival, the unrequested items, the missing onions I paid a ridiculous premium for, poor communication, and incompetence (cleaning coffee machine during breakfast), this was a very disappointing visit. read more