Was here this weekend and they were out of certain things the kids wanted. We ordered other meals and when we received our food I was told sauces were extra so I paid for 4 extra sauces because you only get one with meals now. Then we didn't receive any ketchup or napkins. Im like do you have to specifically ask for everything now because I got a drink with no straw and had to ask. My fries were cold and burger was not put together well. Looked as if it was thrown in the box from far away. My wife ordered a chicken sandwich it was literally the bread, one piece of chicken and one pickle. NOTHING else inside ‍. Who does that and is willing to still put it in a box and say it is ready. This location needs improvement or more oversight. read more

Drive through is open 4:15am-2 am and they refused me service acting like no body was there

I'm surprised to see such a low rating for this location. McDonald's wouldn't be my first choice, but their filet-o-Fish sandwiches are definitely my guilty pleasure! The employees here are all so kind. Service is quick, food is hot and restaurant is clean. Their drive thru is a little tucked in a corner, but it works and I'm in and out quickly for lunch. No complaints here! read more

McDonald's - Fast Food Near Me - Shafter, California

Cold burger, cold fries, but at least it looks awful too! Shafter deserves better. :) read more

McDonald's - Cold fries, cold burger, but at least they made it look terrible too. :) - Fast Food Near Me - Shafter, California

Ok so I had a bad experience the other day when using the app. I decided to try again to see if it was a one off or do they consistently have poor service. Today's service was worse than before. Not only did I order ahead, and pay, but staff was rude. They only started order once I arrived. I would have been as good just to do old way and order when I arrive. After putting order in counter, I looked in bag and no ketchup. I asked the guy for ketchup since no self service option. He said I'll be with in a minute. Started taking another persons order and then got ketchup . Learned my lesson. This McDonald's dies not care about service. The food however tasted good. Will never use app again. read more

McDonald's - Double cheeseburger and French fry - Fast Food Near Me - Shafter, California

If I could give this zero stars I would. I decided to come into the store because I saw how long the drive thru line was. That was my first mistake. I placed my order at 9:57a I was waiting there for a half hour to get my food. For them to tell me they were out of orange juice, they gave me a frappe for the inconvenience. I got home and realized they gave me a sausage bagel instead of the bacon bagel. My husband found plastic pieces in his sausage egg McMuffin. I will no longer spend my hard earned money at the Shafter McDonald's again. McDonald's, do better. read more

McDonald's - Sausage bagel instead of Bacon. - Fast Food Near Me - Shafter, California

As soon as I walked in, it was loud with teenagers. The tables were a mess, some still had food wrappers left from the previous customers. It's like people don't know how to clean up after themselves which is an embarrassment to society. I ordered my food and waited. When I got to my car, I took a sip of my drink and it was warm even though it had plenty of ice in the cup. This leads me to believe that the dispenser needs to be calibrated and serviced for maintenance. I don't normally eat from a big chain, I prefer to order from a small business but I needed something quick before heading out. Never again will I come here, I will just order from a small restaurant ahead of time and pick it up on my way out. If I could give this place a ZERO, I definitely would read more

I placed a mobile order and went to pick up. Could not even get into the parking lot. Came back a few minutes later the drive thru was backed up through the parking lot. Parked went in and could not get help. Changed my order to curbside where we sat and waited for 30 minutes!! read more

Not a good morning today I guess ... they took there sweet time giving us my order. No good customer service, non-friendly. Watered down juice. No straws. Messed up order twice. Do better, especially towards nice customers.. read more

McDonald's - messed up TWICE. Lack of good customer service and time management. No straws. Watered down juice. - Fast Food Near Me - Shafter, California

they take too long. it's all Edgar's and hot Cheeto girls that don't know how to make a mchicken within 10 minutes

food is good drive thru service is good i love the signs and just the inside of the building

los trabajadores no atienden van dejando a las personas asta al ultimo y miran que estamos parados para ordenar preguntar algo y lo ignoran, ordenes de doordash son ignoradas o dejadas para ultimo. read more

Seriously the worst Mc Donald's ever. Large, partially frozen undercooked fries. Very skimpy portion. The workers wonder why people hate them? This! This crap is why. Sad thing is you'll get a good person at the drive thru and they don't last. Maybe because they aren't part of the clique?? read more

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Yummy, THE BEST I love the mc chicken,chicken nuggets and all the cheese burgers.The service was lovely I spilt my soda and they got me A SIZE BIGGER free refill and they are really nice,helpful and fast. read more

We eat here often because we live in Shafter but will no longer eat here again. My daughter took two bites of her mcchicken and Then said " mom, is that a hair?" And it absolutely was!! We're very much discussed and unhappy with our local McDonald's read more

McDonald's - a hand holding a half eaten sandwich - Fast Food Near Me - Shafter, California

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I am very disappointed at this location. I have attempted to order here in the mornings at opening only to be turned away "sorry were not accepting orders now" I would think if your turning away orders I'd find a new manager because they are supposed to be qualified to work all positions! To the owners your early am manager is probably costing you about 1k in the first hour! Service is a zero rating read more

i went t0 this Mc Donalds and got a happy meal, fries, burger, and large coke. My coke had little whiteish yellowish bugs, the Mc chicken had a moldy stain with a smelly smell, the happy meal dididnt have anything inside but 1 fry, Im never coming here again, read more

Irene, the manager, was incredibly welcoming and kind. She greeted us and was simply helpful. We definitely need more kind individuals like her in the world. read more

I don't come here expecting fine cuisine; so I'm not gonna complain about the food. They recently remodeled this restaurant so it looks nice from the outside; however that doesn't carry on to the inside. Despite the new furniture, this place always looks dingy and everything from the floor to the trash cans would benefit from a good scrub. We rarely ever come during peak hours (bc I hate waiting in lines) and yet this place always looks like a hurricane blew threw the inside. Besides that, my order is rarely ever right. Everything must be double-checked before leaving drive thru because they'll always forget something. I will say that every employee I've encountered there seems kind, and is quick to correct whatever is wrong, but it gets old having an issue every visit. All that being said, the kids love coming here and I'm an iced coffee addict, so until Shafter gets an alternative quick-fix coffee shop, I'll keep coming. read more

McDonald's - Basic options ‍ - Fast Food Near Me - Shafter, California

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Stood at the service counter for almost 10 minutes all while a worker was drinking and talking to another co worker ignoring the fact that I was there. Finally I spoke up and said can somebody take my order. She turned and told me I don't handle the front. I wanted to say then what are you doing here? They need to train more employees to do multiple things not just one. Btw this has happened to me more than once. read more

This place is literally the shittiest ran McDonald's. There has been multiple time when I have ordered more than one of an item but only get one. I recently got the app to make ordering easier and I ordered a size iced coffee but they give it to me one size smaller. Other McDonald's don't have this problem, when I order a large iced coffee I get a large not a medium. The craziest part is that they still charge led me for a large the size I wanted to get. In this case you don't get what you pay for. read more

McDonald's - the logo of a fast food restaurant - Fast Food Near Me - Shafter, California

Horrible service nobody was in the drive through line. They asked what I would like I told them then waited a minute or two didn't hear anything back when asked what's going on you can hear them saying fuck him let him wait. Didn't respond after asking what's going on. Another car drives up then they get to order and get up to the window while I'm just setting there waiting I backed up and left. Won't come back to this spot. I understand it's fast food and those dude are probably pissed working there but come on do your job. read more

For being the only McDonald's in Shafter this is the only reason it's still in business they would have much more happier and retuning customers if staff and management actually cared and fulfilled all ordered correctly and with happiness, a business is only as good as it's management. read more

I waited a exstensive amount of time in the light up drive through, waiting to be helped. Sometime had passed when I thought maybe the speaker hadn't worked. So I then drove up to the first window. From there, I see a worker and she yells at me "were closed" I proceed to say " there's a long line in the drive through, maybe put a sign to let people know you closed early." She continued to just yell and say "we're closed" not even acknowledge what I just said. I just wanted an ice cream. read more

They really just hire anybody they always get your order wrong can't seem to make a simple burger right and the service is garbage worst McDonald's I've ever been too read more

People who do bad reviews have never worked fast food, especially the entitled ones. This mcdonald's run's great with what they got, considering they're constantly understaffed. Most time customers order things incorrectly, and blame it on the employees. Countless times, i've seen customers blame employees for things they mess up on, and a lot of the times, the customer doesn't even pay attention. Mistakes happen, so think how would you feel if the roles were reversed, and you got yelled at for making a simple mistake. People need to learn how to be more patient and treat workers with more respect since they're the ones serving you. read more

Heather was so rude she wears black glasses and she was wearing a blue shirt. She was so extremely rude because they hand made a mistake and had put no cheese on our food and we asked for cheese. She was so rude very very disrespectful. She needs better costumer service. She kept trying to argue we asked to pay for the cheese to avoid the issue didn't understand why she couldn't just give us cheese. read more

The cashier was very disrespectful. And she was saying that I didn't order fries when I clearly ordered 2 LARGE FRIES.

Purchased two Big Breakfast and our drink order was wrong, our hash browns were too crunchy read more

McDonald's - a breakfast of pancakes, bacon, and a biscuit - Fast Food Near Me - Shafter, California

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My son found 2 nasty hairs in his chicken nuggets. He has a habit of peeling off the crunchy exterior and then eating the chicken inside. As he was peeling he not only found 1 hair, but 2! And they're different colors so from 2 different people. So freaken nasty! read more

McDonald's - Fast Food Near Me - Shafter, California

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THIS MC DONALDS IS POPPIN!!!! I am not sure why the low ratings? Every time I come to this Mc Donald's everyone is always so sweet to me and kind! The staff goes above and beyond to make sure the place is nicely kept! I will be going back often! Because they have a dollar menu still lol :D read more

This place has just completely gone down hill.. I remember when I was younger the food was better and the place was nicer. Now the employees are rude , can't get your orders right , the waiting time is too long for a drive through ... and when it seems to be moving by faster ,,, your food is basically just thrown in your bag ...can't remember the last time I actually had fresh fries from here ... can't forget the time they forgot to put a meat patty in my cheeseburger ! Do yourself a favor and just skip this place . read more

I go there almost every time I order chicken nuggets they always forget my sauce and I have to tell them you forgot my sauce and they argue with me about my dipping sauce almost every time the last time is my husband ordered the 60 chicken nuggets for a bunch of kids are at our house and got home and there was not one dipping sauce we called and they were rude and we had to bring the whole order back to prove it and they were just very rude about it read more

Outstanding everything was great with my visit my group (40 people) we were happy with our food. Very clean and professional. read more

**** DOESN'T DESERVE ANY STARS!!!**** Worst service I have received. The place was extremely dirty, especially where the work area was at. They messed up everybody's orders that was in there, including mine. When I went back they still had the audacity to blame me for the wrong order. read more

They are rude and stuff never works and they are always out of everything! Plus the 30 minute time allowance on being there is soo dumb considering most of the time they get the order wrong and it takes more than 30 minutes to get it all right. The food is disgusting when you do finally get it. Drive thru people are just as rude and when you go in and tell them you need your order corrected, they get a worse attitude. Its very dirty inside as well.. the portion sizes are much smaller as well.. but the prices have gone up Its not worth coming here I'll stick with Taco Bell across the street read more

Worst service ever, I do understand no body likes to wake up early, but I if you have a job where you have to deal with people, at least be professional and greet your costumers and pay attention on what they order, we are on our way to make our daily living as well and I think we deserve to star the day with right order. read more

McDonald's food is gross the fries are always cold they always mess up the orders and theres nothing but kids playing around not worried about the customers read more

This place is even worse after the remodel. They put in an extra drive thru kiosk so you would THINK that things would move pretty quickly, but I've sat in that drive thru 20 minutes without it even moving. The McDonald's on Coffee and Hageman is just as busy with two kiosks as well, and the longest I've ever waited was 5 minutes. Whatever. Waiting that long wouldn't be such a big deal if in the end you were getting even mediocre customer service. EVERY single time I come to this ridiculous establishment, the employees are always rude, short, and unprofessional. I work in customer service- so I understand how they might be feeling sometimes. But guess what, without customers, you have no business. There is no reason to not greet a customer when they arrive. No reason you can't simply turn to the customer and apologize if you're backed up and let them know it will be a moment. Instead, these employees act inconvenienced any time a customer approaches them. They make you sit and wait outside the window while they try to figure out how to take someone's order (and still manage to screw it up, imagine that) and then when they open the window to help you, they're afraid to look you in the eyes and throw your money through the window practically. I've given this place so many chances and I will give them this: things have changed. But it's for the worse. They're not improving anywhere. What a shame because it could be fixed so easily but none of the employees care enough and the management obviously doesn't care either if they're not expecting and enforcing that attitude from their employees. read more

What's the point of ordering at the drive thru if they have u park in a stall until your oder is ready?