Horrible Customer Service. Teach your employees emotional intelligence. Teach them their tone of voice is a form of providing quality customer service. read more

Sonic Drive-In - Employee looking irritates. - Burgers Near Me - Shafter, California

O-M-G!!! They took forever with my drink!!! My cousin made a mobile order and her and my other cousin waited patiently... it was hot and we were wasting gas keeping the AC on! I'm sure the gas price was way more expensive than the sonic order!! Do not come here. WE SPENT MORE MONEY. read more

Food is fresh and hits the spot for lunch. I do drive thru. They could do a better job keeping up the landscaping. Lots of weeds growing. They used to have a play area but has been shut down since Covid. For the price the food is good. read more

sheeeeesh quick and freshhhh. mozzarella sticks just burned my mouth homie at the window was very nice too. read more

Sonic Drive-In - Burgers Near Me - Shafter, California

I just went to sonic to get a cherry coke. I opened the lid to give my son a piece of ice and this little bug was just floating on top! I took it out to get a picture and it was a live one What a waste of my whole soda. read more

Sonic Drive-In - Burgers Near Me - Shafter, California

I always get the cherry limeade slush add real fruit strawberry or the shakes. I order ahead so the service is fast through drive thru when I arrive. The workers are friendly. Love how they take their time on making it tasteful and appetizing. Let's not forgot about the tots, nicely fresh and hot. I love the atmosphere, they deserve a excellent review read more

All of our food was cold and looks like if it out for awhile.. wait 30 minutes to have cold food. Not fair read more

Sonic Drive-In - Burgers Near Me - Shafter, California

Closed at 12 but grouchy lady who worked on october 29 with a beat up grey Honda says other wise 3 hours before closing...

I love this food, like amazing, dank, tasty and overall amazing. The service is good and I love it! The one thing! The only damn thing! Is that they say they're opened till 12 am but when you go at around 11:40 they say they're closed. BS read more

One would think if I'm paying over 3 and a 1/2 bucks for a strawberry lime that there would be more than a teaspoon a strawberry in it. There wasn't hardly enough to even give it flavor. It it was pretty much a straight Limeade dash of strawberry. read more

Sonic Drive-In - That is all the strawberry in my Strawberry Limeaide. - Burgers Near Me - Shafter, California

It seems like the sonic in shafters app never works, They've had the app for years and it's worked! I Never have a problem at any other sonic. I spend up to twenty five dollars a day on drinks and food. Shafter sonic, that's a lot of money you're missing out of my pocket. I'll take my money somewhere else. Generals has amazing crush dice!!!! Twenty five dollars a day times a year is a whole lot of money!!! read more

Trash. Need to update their card readers. My card is messed up won't swipe and that's not their fault but come on who doesn't have chip readers or Apple Pay? read more

Mozzarella sticks for 99 cents who can beat that!? Yeah right! Apparently you have to tell the employees of their own promotions or you don't receive the discount price. I tried to explain to Erika at the window but she made no effort to make it right. I'm not surprised Sonic is very slow and the service is atrocious. read more

Sonic Drive-In - Burgers Near Me - Shafter, California

Quick bite to go and the only reason I'm in Shafter is because I had to appear for a driving violation. So when you get a ticket at Kern county and you have to appear at the Shafter court, you will at least have a nice place to grab a quick bite. read more

Sonic Drive-In - Burgers Near Me - Shafter, California

My boyfriend and I always get an ice cream here on stay at home movie nights. Service is as best as it can be. I think some of the reviews are harsh. You have to keep in mind that this is a very small town and one of three drive thru's. You have three choices: Sonic, McDonald's, or Del Taco. Sonic is the only fast food who has happy hour after 8 so drive thru is always about 5 minutes or more depending on other orders. Staff is always friendly! read more

Sonic Drive-In - Orange Fanta Float and Oreo Blast - Burgers Near Me - Shafter, California

One star simply because they told us through the drive thru speaker that they were closed. It was around 11:15 when I went and google and everywhere else has their closing hour at 12. read more

Rude employees and drive thru speaker sounds horrible.

I went thru the drive thru to get a corn dog for my 4 yr old grandson, I noticed the drive thru was VERY dirty in kept and signs missing covers etc. anyway I got the order got a corn dog out and gave it to him, he tried to take a bite but it was too hot so he put it down and it rolled off the car seat and fell between his leg and the car seat and he started screaming, I quickly grabbed it and had to use the juice box to cool the friggin burn on his leg, (he had shorts on)so then I calmed him down and came home so he could eat there, upon arriving home I sat him down and served him , I noticed that even after 5 minutes from there to here the corn dog was still blazing hot!! Anyway I have purchased many corn dogs in the past and have never had this happen, anyway I am not happy at all with the over nuking of my order! read more

The manager Rachel was so rude to us we just asked if we could use Apple Pay and she got such a horrible attitude towards me and my friend. I would not recommend this place if you're looking for customer service and they always mess up the order!! read more

I work in a remote location and today I took a chance and went for the first time to the Sonic in Shafter. I used the drive thru. They weren't terribly crowded as there were two cars in front of me. I ordered boneless wings which I always like at Sonic. I ordered Tator tots as well. I even repeated myself. I get my order and away I go. As I was driving up the street I decide to sneak a tot. Of course they gave me fries. I turned around and went back. (I was 5 minutes late getting back as well) it took them over 5 minutes to get my tots. The lady was at least nice and said she owed me a dessert. I get to my office and open my boneless wings. Not even half of them have sauce. And fast food workers want $15 per hour? Now I know why I bring my lunch. read more

Sonic Drive-In - Burgers Near Me - Shafter, California

I've lived in shafter my whole life and every time I've been to this place I've had nothing but rude people. Just last week they charged me for my order and someone else's order and refused to give me a refund for the order I didn't authorize. The girl didn't even tell me she "accidentally" charged me, they print receipts now and I watched her just crumble up a paper and throw it away, thinking it was just a blank receipt or something. I was wondering why she took so long with my card. Then when I called about the transaction they acted as if I was lying saying "their system doesn't allow them to charge twice". It obviously did. Beware when using cards there. Always check the transaction. read more

We come here to get ice cream for movie nights or for "happy hour" drinks. We usually don't get food, but the few times we have it's been decent. The drive thru can take a while but that's to be expected at place that depends primarily on drive-thru customers. The workers have always been polite. read more

We almost didn't come here because of all the bad reviews in the past but we gave it a chance and went through the drive thru. 5 cars in front of us and it only took about 10-12 minutes from getting in line to receiving our food. The food was exactly like it should be, but the only reason I'm not giving them 5 stars was because they forgot our Medium Tater Tots. Other than that, the food and speed of service was great. read more

This whole checking I.D thing when you have a card is ridiculous. My dad sent me to buy food and gave me his card. And I told them it was my dads and they couldn't take it like seriously we have the same last name. Then the employee had to go off and yell to everyone working there to stop making the food because I had my dads card this is ridiculous. We'll never buy food from here again! read more

Manager will sit there stuffing her face while employees ruin your order & curse you out when you mention the order is wrong. This place is a bit dirty & visible from the drive thru window. read more

This was an interesting lunch today. I ordered some chicken, and specifically asked for ranch, but got NONE. It's okay though, they gave me a lot of mints and iodized salt. I learned that mints are not for your breath, they are to help you digest your food. Solid 5/5 stars. read more

Sonic Drive-In - I ate sonic for lunch, and I specifically said I wanted ranch, but there was NO hint of ranch in my bag. They did give me a lot of mints :) - Burgers Near Me - Shafter, California

After twenty minutes of waiting...I left with two very unhappy girls. Didn't even order. Two days earlier. Wife waited 10 minutes at the speaker, person was rude to her and the other employees, she crams the bag full and it rips...we bought a tub of ice cream. No need to put up with that. read more

I have never gotten my order correct here, I ordered cheese sticks once and they only gave me 2, like really?? And ordered a burger with no lettuce or tomato and there was lettuce and tomato, I mean come on there's no excuse for error when I'm the only one there!! The girls are very hateful and lazy. Terrible here compared to how it used to be years ago. read more

I'd just like to point out how stupid the people are that work here... we ordered burgers.... went home and there was no patty in it. Literally just the bun and ketchup. How do you make a BURGER without the patty?! Special kind of stupid this place is! read more

This is the worst sonic in the USA I. I live in Oklahoma where sonic started, and as previous post state this place is pretty pathetic , the staff are rude and act like you are bothering them , and even though they are supposed to be open till 10:pm several times I have noticed that they are closed around 9 pm, also ,if you are a regular thru town you will notice that the employees are always parked in the first four parking spots ,instead of where the customers are supposed to park . I have never once gotten an order from them that is right, 4 times I have ordered the foot long chilly cheese dog with onions , and never gotten them, and when you ask them to fix your order , oh my gosh , thought I had asked them to donate a kidney ! Hamburger patty's always taste as though they are over cooked or just plain old . This place needs a drastic attitude adjustment . If you can keep going , the Sonic drive ins in Bakersfield are a lot better. read more

The drive thru employee sucks as does the speaker system. I clearly stated my order as such, " a #7 footlong, with tater tots, and a large cherry slush." Only to be asked do you want that in a footlong? Tots or fries? And what size drink? Really??!! Please explain to me why fast food workers deserve $15 an hour?!! This place is awful and I hope it closes down very soon! ! read more

Horrible service,we had to walk around the building and bang on the glass to get service after ringing the bell at our car., this place sucks! read more

Was very good in timing , but they gave me my drink and the employe told me "you need to mix it they didn't make it right" if you know it isn't made right why not just do it right ? Also they missed some of my items in my meal and I paid for them never received them . read more

Sonic has some bomb drinks especially when it gets hot out here in the valley, BUT I am very disappointed with the service you offer in Shafter, CA. I am not asking you for free drinks or food, I am a costumer who expect you ladies to attend me and service me with kindness. I WOULD NOT and I REPEAT: I WOULD NOT RECOMMEND this establishment to anyone. UNLESS you like slow and shitty service. At the end of the day it your profit loss SONIC!!!! NO OFFENSE to the corporation, but please pick up the slack. IF there was a negative -5 star BELIEVE me I would not hesitate to select!!!! -Sincerely, one pissed off costumer!!!! read more

Since we were craving sonics we decided to stop here rather than wait the 2 hours it would take us to get to the Gilroy one. Worst mistake ever! Our slushies tasted like it was straight tap water and warm. The tater tots and corn dogs were the only decent thing. I ordered the chicken bites and the chicken was all slimy yeah no thank you! Most def learned our lesson we'll just wait those 2 hour next time! read more

Got a large CLUMP of hair in my container or chicken. I will never visit this spot again.

Sonics breakfast burritos with extra bacon and crispy tots with a 44 oz diet dr pepper

Drive thru takes a really long time even if there not busy.just slow service in general, I have noticed since del taco has opend sonic is usually dead read more

On a roadtrip down to SoCal, we decided we wanted to have Sonic on the way there because a lot of people that were in our van never had it before and those of us who have, wanted to try something different there... so I looked on their locator and saw that there were about 9 in or near Bakersfield.... so when we got to that area... I searched for a close on on our Garmin... and it said 4miles away... but it sure wasn't... we were brought to the middle of no where thinking that theres no way there would be a Sonic here.... and sure enough... we found one... basically in the middle of no where... I don't know if it was because it was late (well not even that late... it was like 9 or 10...) but the food didn't taste as good or as fresh from the previous time we had it... the bathroom was way disgusting... and the people here just didn't seem friendly whatsoever... I had the popcorn chicken and I couldn't even bite through the majority of them... they were hard and stale... my hubby who had said previously that the burger that he had from Sonic last time was one of the best fast food burgers he's had... did not even like his burger at all this time... and everyone else felt like those commercials are all lies. haha read more

I always have a bad experience in the sonic in shafter because they are to slow and they always mess up in my order