This store has a sign on the front door that it is locally owned by John and Kathy R. If you want to see the full last name of the owners, you can simply walk up and view it. In theory, the point of putting your name on a restaurant is an act of taking responsibility for what happens inside, and an indication of personal pride for the establishment. Surely if John and Kathy visited this restaurant recently, they wouldn't find it to be a reflection of themselves. Seeing the level of filth and decay I observed after walking in, I normally would have walked right out. But the reason I was at McDonald's in the first place was because I had skipped an earlier meal, and needed to get some food inside my belly, stat. I find that Egg McMuffin's are a reasonable emergency measure. The disrepair of the store wasn't just limited to things one could see in the dining room with the naked eye. I observed one of the cooks struggling with a malfunctioning burger seasoning tool, which required multiple attempts in order to get it to work. Why it took so long to get the food prepared remains a mystery. But it wasn't just my order, everyone was waiting and exasperated. Including the staff behind the counter. It felt like we were all in this together. There were some other things I observed while waiting for my food, which included massive grease and dust build up on hanging signage, water damage on ceiling tiles, a crusty garbage can compression stick in plain view of those entering the building, and debris all over the floor. But the thing that really got me was the dining room. Once I received my McMuffin it was hard to find a clean table in the mostly empty restaurant. And when I went to get a napkin to finish cleaning the mostly clean table I found, I came face to face with a ketchup pump that was thoroughly crusted over with old dried ketchup. I'll spare you the photo. I think it is safe to say this restaurant had not been well cleaned in a long, long time. That said, the Egg McMuffin itself was remarkably fine. I ate it standing up. Mostly because I wanted to touch as few surfaces in the dining room as possible. Hopefully, someone from McDonald's contacts John and Kathy, and invites them to visit their store to take a look around. Or maybe, better yet, sends someone from corporate for an unannounced visit. I can't imagine that a place that prides itself in the consistency of the guest experience would be happy about what they find. read more

Couldn't even put cheese on a big mac. Bun was dry. I am sick of paying good money for crap food. When did it take a p h d to make a burger there, you go.That's what I want to read more

McDonald's - Big mac has no cheese - Burgers Near Me - Schenectady, New York

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This shit take too long and im fucking hungry and nobodys even looking at the damn counter. If a chunk goes missing from this counter its because I starved to near death in the mcdonalds line and resorted to my only option read more

Parking is almost impossible because the double drive through lanes block everything. It is so bad!

super slow super ghetto I'm In the drive thru line literally at least 10-15 min every time , what's "fast" food about that ? .. bunch of young kids loud rude not professional read more

We were stuck in line for a half hour. when we got our 3 large fries and a Big Mac, the fries were cold and the bun was super stale.

I placed an order through the McDonald's app at about 5:00 PM, with everything being delivered by DoorDash. Unfortunately, my child's Happy Meal was incomplete--both the milk and apple slices were missing. I contacted DoorDash customer service, but they refused to help, insisting that I call the restaurant directly. After multiple attempts to reach the store, they never answered, seemingly ignoring the phone. The lack of support from both the restaurant and DoorDash made for a frustrating and horrible experience. A simple order should not have resulted in this level of inconvenience. Very undeserving of even 1 star as they basically kept a child from having a full meal, they should be ashamed of themselves. read more

McDonald's - Delivery receipt - Burgers Near Me - Schenectady, New York

When I went inside and there was a lady in Line and when it was my turn we I was about say some thing another Lady came and she went behind me and then the cashier served the Lady behind me me read more

Fry's we're cold and stale when they arrived, my child's favorite drink was not available for purchase which made my child very upset since she gets it everyday. The food took a whole 40 minutes to get here and it wasn't even worth the wait lol. read more

McDonald's - They were literally half gone. - Burgers Near Me - Schenectady, New York

Order is very rarely correct. Manager is RUDE, and instead of fixing my incorrect order, told me that I ordered wrong and would need to pay again for what I wanted. Terrible customer service read more

This McDonald's is awful. The service is slow. The food tastes old. The iced coffee just never, ever is properly made. The soda always tastes disgusting and is undrinkable. Why have we gone back? I don't know. It's close, and sometimes I am in the mood for an iced coffee or double cheeseburger or salty fries. But this place just never gets it right. And if you call the owner with an issue, you get an insufficient response. I finally gave up after the last time I visited a couple of months ago: I waited for over five minutes to have my order taken, even though I was the only customer in the dining room. Multiple workers walked by me without saying anything, including a manager. One of the workers was dropping f bombs. Finally, someone who had been in the front the whole time claimed they hadn't seen me and took my order. No apology. Then I waited a while for food while drive thru order after drive thru order went out. Then my food, as always, tasted old. This place is a waste of money, time, and calories. As a side note, I worked in fast food for years when I was younger and I have a lot of patience and empathy for the job. It's really hard and people don't get paid enough. But this place has exhausted my patience and my empathy. Things can't be crappy EVERY time. read more

So after voting today we decided to go here for breakfast and take it home so that we can have some time together as a family and we should have known that something was going to happen. As you can tell from the pictures I had ordered a sausage egg and cheese McGriddle sandwich and the sandwich that they gave me was burnt and you could tell right from the very first bite. The taste that it had was very nasty all I could taste was a very burnt taste in a very nasty aftertaste needless to say my dog had a good treat. Also if you look the hash browns were not cooked right at all either their oil was not hot enough or it was not in long enough one of the other was going on but the simple fact is something was not right because be hash browns or oily and not Brown at all. The pumpkin pie pastry that they had was pretty decent and the big breakfast seem to be okay overall but I dropped it down those two stars because you're giving out burnt food and oily undercooked hash browns and this is acceptable for people who are looking at this passing it out they must have seen it they just didn't care. And it happened with both big breakfasts and with my sandwich so needless to say it was not a happy day for me. I will say this I don't draw conclusions off of one experience I will say that if you're ever in the area give them a try and draw your own conclusions. I just know how I felt during this experience and I'm sharing that with you now, and we're told we're not allowed to bring anything back due to covid-19. So I guess I'm kind of just stuck with bad service and bad food and the reason why I say bad service is because if I get bad food then it's because of bad service they should have saw that the food was no good and made new not just tossed it out just to get rid of a customer. Thank you so much for listening. read more

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They always mess up your order and never give you sauces for your nuggets or they give you the wrong ones. I do not recommend ever going to this location, just awful! read more

Really slow - took" a while" to get my shamrock shake 2 fish sandwiches & fries. The food was good but it took about a 1/2 hour to get it. The time was around 10:30pm on a Saturday night. The line was very long after I left with my order. The order was done accurately and she gave me napkins. read more

Continuing our systematic review of businesses in the Upper Union Business Improvement, we come to the behemoth that is McDonald's. It's Mickey D's. The best any McD's is going to get from me is two stars, now that they've added high prices to their factory food menu. Seriously, check out the comparative prices of McDonald's to competing fast food chains: they're actually about 10% more expensive. With its continued oversalted pink-slime laden menu, this is not making it attractive except in food emergencies, and even then we would consider starving as a reasonable alternative. As for this location: there's a drive-through, it has average hours, and upon the emergency occasions we have patronized it, it was pretty much the same dreary experience we've come to expect. For some reason, McDonald's seems to have taken "iceberg lettuce" literally - every piece of lettuce on a sandwich or a salad we've gotten seems to have broken off the Antarctic shelf fairly recently. You've got better options nearby, from Hot Harry's to the newly-opened Union Café to Gershon's, I encourage you to take them. read more

I'm not going to be one of those people that tells you "I never eat at McDonald's except for the late night drunken munchies fix." That simply is not true. Sometimes I wish I could say it, but, occasionally I do like to thicken the walls of my arteries with some Golden Goodness. Whether or not you eat at McDonald's- this McDonald's on upper Union Street is fairly consistent. Now, mind you, consistency does not equal quality nor does it equate to the greatness of the meal. No. Simply put, it means you know what you are getting. And, sometimes I can be fine with that. Generally speaking most people do not visit the Golden Arches for its gourmet cuisine. Its success is due in large part to the fact that no matter what McDonald's you visit, you are gonna get the same Big Mac. However, just because you are ordering the same Big Mac, does not guarantee it will always be hot, or fresh, or made with crispy lettuce. Unfortunately, I feel that in most cases, you will find these inconsistencies at fast food restaurants today. The McDonald's on Upper Union is an exception to that. Whenever I feel the need for some greasy salty spuds, they are generally hot and fresh there. The same goes for their quarter-pounder. In fact, I snuck one for myself today after getting my wife her Golden Stix Fix. It was McDonald's "fresh". Moving on... Their ice cream cones, tend to generally be weak in size. Ya they kind of skimp on that. But hey, at least they are consistent, right? Also their hot Fudge Sunday tends to be lacking...in...well...FUDGE. I mean is there a fudge shortage I don't know about?! I do have to say that they get their Coke right. Out of all the McD's I have had Coke at, they seem to have the best mixture. I mean I feel like Mickey D's has the Coke flavoring corned. I don't know what it is, It just has the right amount of syrup to suds ratio. Last couple of things: The staff is largely made up teenagers and most of the time they are friendly and courteous in their own way. Parking is generally horrendous since there are two entrances on the one side on a very busy street and this place is always hopping. Getting out during certain times of the day can be an exercise in futility. I generally go right for the drive-thru. I don't spend much time inside so I cannot speak for the dining in experience. If Yelp had an option for 2 1/2 stars I would give most fast food places like McDonald's that. But they don't so I will give them 3 stars. 2 starts would be unfair. If you are going to hit up a McDonald's this isn't one of the bad ones. read more

McDonald's - McDonald's, bah-dop-bah-bah...berrrrr... - Burgers Near Me - Schenectady, New York

I ordered 40 nugs and only got three bbq sauces this is a monstrosity. I did really like the nugs very good and fried are good as usual a 3/10 experience read more

McDonald's - Only the three bbq sauces provided - Burgers Near Me - Schenectady, New York

They never have the adult happy meal. Staff is not friendly and can't find your order in the drive thru

OK, so its McDonalds. I feel strongly that those eateries that are ...what's he right word...subpar? should get a compliment if it deserves a break. so, here I am in Schenectady running multiple errands for a friend who's recoverong from influenza/pneumonia malady. I needed sustinence quick to continue my journey. So I go thru the drive thru. Long story short, the food was hot. The new chicken fingers were crispy, fries were hot, knapkins in the bag. Made a mediocre meal not so bad. Thanks to the staff for making lunch. read more

Look at this sh*t. A dog wouldn't even eat this. Is it that hard to make a mcds cheeseburger look presentable or be fresh??? read more

McDonald's - Cheeseburger - Burgers Near Me - Schenectady, New York

I give this restaurant 2 stars for the general positive attitude of the drive thru staff. I can usually count on a smile and a little conversation when visiting this restaurant. However, I have decided to quit buying from this restaurant because the only thing guaranteed is old food that is no longer warm. I order breakfast burritos in the morning about once per week and they are consistently cold and hard. Many times they will have the sticker on them that tells the employee when they should be discarded and yet they still find their way into my bag. My choice to quit purchasing from this store is based on my experience with the entire capital district. Many customer service employees have forgotten their jobs are to provide a smile, positive attitude and timely service with a quality product. For some reason you can't eat fast food and expect to have your order correct, warm or expect it to be presented neatly. If I order a burger it is usually all over the wrapper and requires me to remake it. After a year of dealing with this issue within the capital region it is easier and healthier to stop giving my money to these restaurants. read more

If I could give a negative star review I would!!! My boyfriend went through the drive thru only one hour ago & I've been trying to call them to let them & complain about the fact that they got my order WRONG & I haven't been able to get through because apparently this location has only ONE business line. REALLY?!?! ONLY ONE?? I ordered mine minus/WITHOUT pickles and onions & what did I get?? Yep, you guessed it!! Pickles & onions! It has the freaking fucking receipt on the damn box that says "NO Onions NO Pickles"!!! THIS LOCATION TOTALLY SUCKS DIRTY ASS!! DON'T GO TO THIS ONE, FIND ANOTHER ONE (trust me on this, you will thank me) read more

Food usually made quickly and order is correct but avoid ordering apple pies or salads at this Mcdonald's. The pies seem like they have sat forever and are so dried out that they are inedible. Also the salads are usually very old and brown looking i, i guess maybe they don't sell to many and this is why that happens. Avoid these two menu items and everything else will be okay. read more

Asked a simple question and the manager responds with out of the blue sass and attitude

Food is cold the staffs clothes looked like they've been rolling in grease and shakes all day. Cursing behind the cook line and register people having a negative work attitude in front of customers. Not to mention the floors behind the counter were disgusting!! Totally fed up with all McDonald's in this area! BK just got a new customer from now on! read more

No stars not allowed to go in and order food when it's 1030pm and the dining is open till 1100pm. Knocked on the windows one of the kitchen employees gave me the finger. Great service wish I had that recorded luckily I have the one of all the doors being locked before they were supposed to be read more

Store- meh Staffs- meh Fries- too much oil in the inside, you can barely taste the potato Chicken nugget- ABSOLUTELY THE BEST!! Its huge! Crispy! And still warm! I recommend! read more

I do not understand why they are open 24 hours when you go in there at midnight thinking that the fries would be fresh and chicken nuggets since the menu is very limited at that time. It also doesn't make sense why you can't go inside if it is open 24 hours. We also ordered fries with no salt and I definitely tasted salt and they should've been very hot but weren't. Also had a very rude girl taking the order. Will not ever go to this McDonald's again since there is another one that's just a little further away but hoping we have a better experience read more

By far the slowest fucking McDonald's I have ever been to. It's extremely every time I go and have been. I have never written a review before. read more

Worse service at Mcd's. Ordered 2 Mcnugget happy meals with BBQ sauce looked inside no sauce, no big deal told the woman can I get 2 BBQ sauces she told me absolutely not you have to pay for it before I could explain the situation her phone was whipped and now being played on back turned and walked away. No service no communication no thank you. Go anywhere else. This app needs 0 stars!!! read more

I've been a fan of McDonald's for many year my children an grandchild love it also staff is happy an friendly wen food is fresh its great.

okay so this place is really run down, it smells like shit in here. there's food all over the tables, place doesn't even look likes it's been clean. read more

McDonald's - supposed to be a big mac - Burgers Near Me - Schenectady, New York

This Location Needs A Serious Corporate Intervention. System Is Always Down, So They Only Take Cash And Hand Wright Orders. Late Night Drive-Thru Was 43 mins til Placing Order, Another 10 Mins For Food Which Was Cold. Don't Hold High Standards For McDonalds By Any Means, However This Is Crazy. Ronald McDonald, You Need To Spread Your Clown Smile Over This Location And Quick. read more

Been here 2 times this week. Unfortunately, the staff here have no issues in serving cold food as a norm. First visit this week was my fries were ice cold. This morning come in for a sandwich and has brown... I love their hash browns, however today's was undercooked and cold. Had to request HOT and cooked. Told it would be 3 mins... no worries about the 3 times... I like hot foods to be hot and cooked. This location needs major corporate intervention. read more

This place sucks!and it keeps getting worse!..There's just a bunch of people who work there who don't give a crap!... It's just a few blocks away and I'll never go there again!... read more

This McDonald's doesn't even deserve any stars. I ALWAYS have a problem. Weather it's an excessive wait, their system is down, or my latest adventure "we are only serving drinks and fries right now." Then why even remain open? It's Saturday night, I don't see how the owner could let this continue. It's McDonald's, I understand. But as a business you should hold your establishment to a standard of higher quality. Long story short, I am always angered when leaving this place. GET IT TOGETHER! read more

This is probably the closest McDonald's in walking distance; yet frankly it takes them a little too long to really finish my order and I'm not the only customer who waits. But, other than that their macchiatos are to die for!! read more

I've lived in the area for over 10 years. This is, consistently, by far the worst service at McDonalds I have ever received. They are slower than molasses at both drive through and inside. Employees are yelling, cursing, and socializing more than they are working. Literally every time I go there. I will drive out of the way to avoid this particular McDonalds for sure. read more

I wasnt impressed at all. the people were just average. no one smiled or even said have a good day. but the most disappointing part was ordering a big mac and only getting half of the burger. 3 buns 1 burger definitely not happy. read more

I'm leaving this review because I believe after living very close to this location the last two years and seeing a consistent lack of care in customer service and food quality one employee deserves some recognition for making such a pleasant Experience for once. a young female employee I believe her name was Elena or something, quiet and polite sticks out like a sore thumb there worked quite a bit harder than the typical employee to solve problems. Pulled up to the drive through ordered a meal for 5 waited a little bit longer than usual but I saw it was the fault of other vehicles not the employees, my kids were screaming in the backseat and I think she picked up on me having a panic attack and began speaking to my kids directly and calmly. It was like freaking magic calmed their demonic screams while we we waited, once the food was ready she personally checked our bag to make sure all was there, and when she realized our large fry was missing, she ran and grabbed it and brought back satisfyingly piping hot fries while also taking an order on the drive in mic. The girl is a freaking boss man, hire more people like her, if I could give five more stars for customer service I would. read more