I used the app to place an order this morning. I gave the girl in the Drive-Thru my code and she told me to pull forward. The last two times that I've done this they told me to pull to the second window. I stopped at the first window to get a receipt for taxes this time, but she never came to the window so I thought I was supposed to pull up to the second window as they made me do previously. When I got to the second window, the manager asked me if the drink she was making was mine and I said no. She asked what I ordered and I told her. She said she didn't have my order and that if I didn't get my receipt from the first window I needed to go completely around and get in line again. I was stunned and said but I used the app and ordered this 20 minutes ago. Again she told me the same thing but then stopped in mid sentence and went and fixed my coffee and handed it to me. When she wished me a good day, I said but I have three breakfasts that I ordered. She said she didn't have my order. I said I put it on the app and I've already paid for it. She said that I should have stopped at the first window and I said I did but they never came to the window so I thought I was at the wrong window, since the last time they told me I was supposed to pull up to the 2nd window (her window). Again I said I used the app almost 30 minutes ago now. She got frustrated and told me to pull in the first parking lot and that she would get the food. I asked her if she could please make sure that they hurried to do so because I only had a few minutes left before I had to be at work. She told me she was wasting time talking to me. I was again stunned. I pulled into the parking she told me to go to and she brought my food out speaking in Spanish and waving a receipt. I told her I didn't understand Spanish so she proceeded to repeat it in English and again informed me basically that this was my fault. I said to her this is not my fault and she said well it's certainly not my fault. I said no it isn't your fault. It's the girl who took the order who didn't give you a heads up on the order. This lady was extremely rude to me. It's not the first time that the same person has been rude to us. I pretty much ignored all the rest of the times and I don't go there very often even though it's down the street from my house, but once a year I have to go there for several weeks in a row or drive 20-30 minutes further to order from another store. If you check my reviews, I don't usually give bad reviews but this is a consistent problem at this store and the unprofessionalism and rudeness has been discussed by multiple people that I know, so how many more are out there that have the same issue? Odds are, quite a bit. This is why I'm writing this review. I will say they do have two cashiers that are very nice. They are professional and personable. Perhaps that store should look at making them a manager. In addition, when I got to work two of the breakfasts weren't even what I ordered and my coffee was small and not medium. Good grief. read more

Ordered on the app. Had coupon for 30% off. Order came to $13.16 and it was paid online. Proof in bank. Son went to pick up order and they refused to give it to him until he paid them $7.52 more. That isn't how much my order was. This is fraud and I am not letting this go. This McDonalds is horrible especially on the weekends. My son paid the money they wanted. I would not have and I would have received my food or my money back. Oh and after reiterating three times that he wanted UNSWEET tea the employee gave him sweet. read more

The meal was wrong even though the receipt was correct. I called and the manager said to come in and they would replace the happy meal. I came back 4/15 6 pm. He was not there. Cashier said she would get it, but came back and said female manager would not honor the promise of the other manager and would not do anything. She spoke through cashier and wouldn't even come to front and speak with me. Horrible accuracy and even worse management and customer service. Needless to say we won't be back. read more

I ordered a sugar free vanilla iced coffee and as a diabetic I'm incredibly sensitive to sugar. The woman who made it was very nice however could have killed me only because the order wasn't read. Unfortunately they have an abundance of homeless ppl that are quite beyond harassment to a threatening level. Hopefully a manager or someone could help in any manner at all in the future. read more

Stopped in for coffee and a breakfast sandwich. Service was slow. Coffee was OK ... boy, has McCafé quality slid. Kiosk easy to use. Dining room could use a good sweeping. read more

Went to McDonald this morning I wanted a beacon egg and cheese meal with an orange juice but they didn't have that so I just got the sandwich also the drive thru operator was completely rude and rush I said my first order then imminently cut off she didn't even ask if I had anymore request or a code then I got my food the receipt is correct but order absolutely wrong. I used to work at McDonald it not hard to look at the ticket and see what I'm missing or take sometime to ask my guest by the way they should feel welcome not rushed this is not rocket science it McDonalds worst experience ever. read more

Absolutely the rudest drive thru operator! He was difficult to understand, acted hurried and very short with his responses.

I've been to this McDonald's several times. They always make you pull forward to a parking spot to wait for your food. 1-28-23 at 8:17 pm. I've now been waiting for a #1 meal with no onion for almost 15 minutes. This is bull shit and they need to do something with the people running this place. This is no way to run a fast food place. Finally got my food. It's cold as I guessed. I'll not be eating it. Fuck this Macdonald's. Never coming back here. read more

This place is the worst, I had employees tell me when ordering inside that it would just be easier for me to go through drive-through, the owner operator does not care about this particular store and it shows. The poor employees are always short staffed and can't even keep up on the store cleanliness. Please get them some help ! I'm looking at you Ronald read more

McDonald's - McDonald's serving counter - Fast Food Near Me - Sarasota, Florida

This is one of the cleanest McDonald's. Also, I would rate it 10 out of 10 for service and quality of food. Preparation is excellent ....hats off to the team. read more

A good visit My visit was fine. I stopped in this morning for some hotcakes and sausage. When I have breakfast at a McDonald's, which is seldom, that is my usual fare. It was a good and expected breakfast, the pancakes a little rubbery, the sausage flavorful. My order taker was quick and polite, someone who seemed more in charge than someone who was uninterested. He remembered I had requested two syrups. The dining room appeared to be clean, as did the men's room. There were other customers inside but it wasn't busy at all, not like the drive thru which had a line of cars. As far as McDonald's go, this one was fine. read more

McDonald's - Hotcakes & Sausage - Fast Food Near Me - Sarasota, Florida

I did a mobile order and had my boyfriend go pick it up with the code. The "GM" said that's not allowed and refused to give him the coffee (even though we do this nearly everyday) and another employee stepped in and got the coffee. The same GM I watched two days ago stand on his phone for 7+ min while I stood there staring at him to help me at the front. I hope the owner realizes what a lazy employee his GM is and urgently searches for a new one. He's disrespectful, uneducated, rude and is loosing customers. I love all the employees at this location as I'm here often and they are all kind, this GM is going to tank this location. read more

McDonald's overpriced. Order is rarely correct. Food cold. Service depends on who is working.

Flys buzzing around, coke machine out of syrup. They claimed they replaced it while I was waiting there for 20 minutes and they forgot about me or to change it. Didn't work after they changed it. Mixer for toppings in the shakes broken. Really not managed well at all. read more

Avoid at all costs. Never has my order been correct, or even close for that matter - missing itemS ALWAYS. Check your bag before you leave. It would also be nice if staff and manager would be polite when it's brought to their attention. I can do without the eye rolls and comments made under their breath. Oh wait, don't even bother, unless you have 10 minutes to wait on receiving what you already paid for. read more

when i was waiting for my food i saw 2 workers kissing in the back room instead of serving me the customer there food i later asked there names when finally got my food and it was zaid and Melissa also melissa was very rude and had a big attitude using slang and curse words while mumbling under her breath while serving food to customers read more

Terrible service, poor time management. Even the shift manager has no hustle. I've been waiting 10 mins for 2 items. They should close this store down. read more

The food was good - meaning the people in the back knew what they were doing - they get 4-stars. The rest was 2-stars all the way. There was one person on register (6-people in line, and a 10-minute wait at 8pm??). Add to that the girl at that register had a blank expression on her face - no hello - no smile - no anything to everyone in line, myself included. The place was a mess; the Manager was on her cell phone while working for literally over 15-minutes while handling food at the same time (drive thru window); no ketchup in dispensers or packets; lots of spilled soda around machines and floor; more than a 1/2 dozen tables were disgusting with dried food stains, dried soda and trash on them; trash on floors and employees were all standing around doing nothing. That reflects on Management of a poorly run operation. read more

McDonald's - No one cleaning up at all. Place was a mess. - Fast Food Near Me - Sarasota, Florida

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Literally must not carry sauces at this location bc it cannot be that hard to place sauce in a f*cking bag.

Had to call and scream hello in the drive thru to get someone's attention. She took my order but never answered my question if she had gotten the extra hash brown I ordered... I get my food and i was charged for 3 hash browns and i only got 2. My large orange juice wasn't filled.. i don't know what i did for that... and the worst part was my mc muffin wasn't even wrapped more so just smushed on the wrapping. Egg whites didn't even look fully cooked either. Shitty experience... go to a different McDonalds if u want it good. read more

McDonald's - Egg McMuffin - Fast Food Near Me - Sarasota, Florida

Been waiting in the drive thru for twenty minutes now and no cars are moving. Time to cut my losses and leave.

Unbelievable!! I paid at the 1st window, told 'Toni' to round it up.. she dropped a couple of coins and became exasperated, huffing and puffing, I spoke louder to round it up. She began yelling at me, telling me not to yell at her (which I didn't do, I spoke louder so she could hear me). She became more rude, and started to speak unkindly again, holding my dollar hostage so I started honking my horn and finally she gave me my money! When I went to the pick up window, I told the gentleman that the first lady at the cash window, was extremely rude and who shows up? Evidently her name is Toni, and she grabbed my drink from his hands and continued to bitch me out, I haven't a clue as to what she was saying because once again, I was over talking her and telling her to give me my drink! I picked up my phone and was getting ready to record her and finally she gave me my drink and I drove off. I called the first time and was told that Ashley, the manager was not available but evidently I was speaking to another person that was in some kind of management position and I asked for the District Manager's name, I was hung up on, I called again and asked not only for the direct manager's name but also the name of the cashier. I was never given a Mgr name and was told that the cashier was Toni! I will continue to find out as far as I have to go who this awful woman was and why a customer should be treated this way. First she held my dollar hostage and then she held my drink hostage! Completely unacceptable! What I want, as I want the district manager's name for the Fruitville location! read more

Wish I could give this place ZERO stars . The customer service is terrible and nothing is ever "their job" . I sat and waiting for an ICE CREAM CONE for close to 40 minutes and when I stated I wanted a refund I was told no and given a cone. I didn't make a fuss over a simple dollar but this place is just bad. Go to literally ANY OTHER McDonalds and you will be much happier . read more

They'll usually get you through the line faster than any other and that sounds like a good thing but they push you through so fast they make constant errors. Food is usually hot and fresh (not warming in a heat box) but you must always check your food here. And I mean open it up and look! I have gotten folded eggs and a blob of tarter sauce in the 4 pack of kids nuggets in several different occasions.. read more

McDonald's - Yeah.. buried in my kids happy meal.. these are not nuggets! - Fast Food Near Me - Sarasota, Florida

they gave me the wrong order and then seemed like the didn't want to do nothing to fix it so i asked for a refund she said she couldn't refund a 16 dollar order cause it was to much "food "even we handed the food they messed up back so i then had to ask for new food . read more

This is a newer McDonald's. It has a double drive-through and on the inside it has the self ordering menu boards which are really convenient. The staff here are very friendly and this location is extremely clean. The parking lot is designed with parking in mine and easy in an easy out. The drive-through is very convenient and open 24 hours a day. read more

McDonald's - Double drive thru - Fast Food Near Me - Sarasota, Florida

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Waited in first drive in lane to order and instead of going back and forth between the 2 lanes 5 cars from the other lane went before me . When someone was finally taking my order and I asked why 5 car went before me I was told they were busy and told to have a good day. Then they would not take my order wasted my lunch hour . Will never go there again . Called to speak with the manager and was told that they were busy then asked again and waited then some came back on and told me the manager just left for the back . Lie I've worked in restaurants and a manager would not leave in the middle of rush hour . read more

Literally the worst experience ever! Waites 46 mins for two drinks. Don't EVER go here. Ever. Seriously. Go anywhere else. Guaranteed anyone else in drive thru is NOT a repeat customer. read more

So this is the best McDonald's in the area...they almost always give me the correct order...never take a lot of time to fill the order...and always have the menu items. At least the times I've been read more

Do NOT go here!!!! Shorted me a Big Mac on a "to go"order. When I called they offered to give the the free Big Mac that I already paid for. Rude,incompetent and UNCARING! Do Not spend 19 cents here!!! read more

Cold fries everytime. Its like a business goal. How do you give zero stars. They change the look and added paint but same bad service, but its McDonald's- its almost expected to be bad. read more

I wish I could give 0 star. They are awful. I've been living around this McDonald for 3y. They are so slow for orders. Please find another McDonald even if it takes you 20min to get there still gonna worth it. Because right here you will spend at least 30min in your car waiting to pay and get your order. You think I'm being dramatic? Just try to come her then.. and yes, I'm right here waiting 24min for my bigmac. read more

Got the app to save time. They haven't got it right yet certainly not saving time. Deleted the app and the so called free food that's a gimmick too. Just will keep standing in line or use drive through. read more

Went to this "establishment" at midnight and pulled up through the drive thru. Immediately I was met with a giggling voice saying "We're closed." Mind you, I have been to this location many a time and had my fair share of cold fries at midnight, so it is a FALSEHOOD that they are closed. There is a very large banner stating that they have a 24 hour drive thru, and it is posted on their online profile. As a happy end to this story, we turned our attention to the local Perkins, and had a far superior time, enjoying fresh fries and lovely service, thank you, Tina. read more

Very sad, and abuse of employees. The young lady who took my order through the drive in, was running to get the money from the first window and then running to prepare and give the food to the cars in front of me. Senseless to say that service was soooo slow, I asked her if she was the only one there at almost midnight ( what about security ), she said the manager went to do something, it took about 20 - 25 minutes from the time I ordered till I left. That employee should be given a medal. But Macdonald should take away the restaurant from whomever owns its, that's abuse of employees and not being caring, what would happen if this young employee would get held up........no security...nothing read more

Boy, do they skimp on the french fries! I got a medium and you could fit them in a shot glass! Really Mc Donald's, fries are cheap. You should be over loading them so people think they are getting a deal, not getting screwed. read more

Have been waiting in line for awhile just for ice-cream. Not sure why??? Thought it was fast food?

If there were negative stars I would have given this location a negative 3 stars. This McDonalds is the slowest and most inefficient location around. I waited for 30 minutes for two breakfast burritos before I went inside, from the drive through waiting spots, to find out what could possibly be taking so long. The manager had no answers for the wait and the lobby was packed with customers who had also been waiting extended amounts of time for "fast food". The founder of McDonalds would be devastated to see how stores are being operated. McDonalds is now the example of inefficiency and incompetence. read more

If you have plenty of time and don't know what to do with that- come here because it's the the slowest McDonald's in Sarasota. Drive thru: 15 min waiting at the window to get a simple ice cream cone read more

Listen to all of the other reviews and just go somewhere else, unless you have all day to wait. I've been to some slow places before, but this McDonalds takes the cake! read more