the drinks were nasty, they didn't bring us our food, the self ordering was very confusing, the bathrooms were small and there were no paper towels and the air dryer didn't even dry. and the sauces tasted horrible. would not go back. read more

I rarely leave reviews, let alone negative ones, but my experience with Sanjani, the manager, was unacceptable. Her customer service was horrible, and she displayed a dismissive "whatever" attitude. I walked in to pick up a DoorDash order and stood there waiting. The manager, Sanjani walked by not once but twice and didn't acknowledge me at all. Then a gentleman came behind me asking for sauce, and she acknowledged him right away and walked him straight to the register. He apologized to me, and I told him it wasn't his fault. She walked right past me and said nothing. Once she was done at the register, she attempted to ignore me again until I asked if she was going to ask what I was there for, she said, "I'm helping a customer right now, sir," and just walked off. Keep in mind the customer she was "helping" is the guy who asked for the sauce, in which she didnt even give him the sauce, instead, the nice young lady in the back not only brought the gentleman his sauce, but she also asked me if I was there to pick up an order, which I was, and handed it to me. The manager, Sanjani, still said nothing. I can honestly say this was the worst customer service I've ever encountered. It takes nothing to say "I'll be right with you," instead i'm completely ignored. No one is perfect, but being that you are in a managerial position, you should lead by example and provide a much higher standard of customer service. read more

Easy access to this McDonald's location if you are traveling southbound on Valley View Ave. If traveling northbound on Valley View, one has to either turn left at the next major intersection, drive west and go around an island in the middle of the street, or enter a gas station parking lot, exit the driveway, and head southbound on Valley View Ave. Nothing special about this McDonald's. Service was good, and the food was cooked well. The one major negative was the electronic menu board in the drive-thru lane. It was TERRIBLE and completely falling apart. How are guests supposed to see the menu if you can't see a thing? I have no idea how long the menu has been out of order, but McDonald's management needs to do better and repair this mess asap. read more

McDonald's - The drive-thru electronic menu board - Fast Food Near Me - Santa Fe Springs, California

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Food was OK. The people they do seem like they're happy very polite but that drive-through I don't know if things are just unorganized. Are they low on staff but not only was I in line forever when I got up there to pay they didn't even have all my change so he said it's only three pennies so is that OK? Well did I have a choice? Then when I went up to get my food they had the wrong order. They really need to get more organized. read more

Nice clean restaurant not too busy but a bit loud because customers love to talk. Restroom not clean and service is fast and efficient. What's in your secret hot honey sauce? Propylene glycol is a food preservative used widely across all industries including car repair shops. Something to avoid with your next happy meal harvest of champions. Enjoy. read more

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Been coming here for 5+ years and I think after 10+ rude visits and cold fries it was time to just let you guys know how rude you guys are and I know you guys get paid low wages but at least have some more positivity towards people who are giving you respect and aren't being rude. Hispanic lady taking orders at 12:55pm should never work a register. read more

Worst customer service! Avoid this location. Morning staff is rude. Food was ok can't complain. read more

McDonald's - Fast Food Near Me - Santa Fe Springs, California

What the hell happened to this place? The speaker doesn't work, the menu board is taped up with cardboard, the lines take for ever, they can never get all the items in my bag somehow (no sauce, no spoon, no straw). Workers look miserable, the lights are all dim on the outside, this place sucks. Management, I know you read this, I know you're just a franchise owner and you see dollar signs and couldn't give two hot craps cuz people keep coming, but take some pride in this place! Jesus. read more

ordered a breakfast menu this morning w/another side of OJ and OJ was WATERED DOWN, both OJs !! so WATERED DOWN, it looked like Pineapple Juice, which it wasnt. harsh brown was very TOASTED & CRISPY. read more

I'm a resident in this area, and today's experience made me decide I will never come back to this McDonald's again. I placed an order through the app for pickup, 2 combo meals plus extra drinks. Two employees brought the food out to us. One employee was even carrying a box full of sauces, but neither of them bothered to ask if we wanted ketchup or any other sauce for the fries before just walking away. Then we realized they also forgot to give us straws. We tried calling the store multiple times, but nobody answered the phone. This kind of careless service is extremely disappointing. Customers pay for convenience and basic service, and this location failed at both. Honestly, with service like this, it's hard to want to come back again. read more

I ordered a SWEET tea and when I got it it was UNSWEETENED so I think it's just a simple mistake until we ask for another tea AND ITS UNSWEETENED again!! and instead of putting actual sweetener in it the employee asked if I WANTED SWEETENER ON THE SIDE..! "I made it myself! You want sweetener on the side?!" read more

My food takes a while so I politely ask an employee to check. She says "it's already been picked up" So I ask her to check again and see in the back that my order has been sitting on their counter for a while. I hear them laughing and speaking in Spanish saying "hey man the chino didn't get his order". My food is lukewarm but I just grab it after hearing the talk trash in Spanish. read more

Horrible if I have to rate this establishment.Twice an associate has treated me like crap.I've been coming here for the last four years.practically everyday I give my money to this establishment.And to be treated like this is disgusting.I work in the area and I have never ever in my life treated someone so bad.Our company prides itself on customer service.I work for an amusement park in the area.Since these two incidents I have not been back.I will not return to it either.The associate that was so disrespectful was an Hispanic lady.I would have to say she's in her mid 30/40s,almond eyes,wears a bun and a blue shirt.She is there in the morning.The incident occurred on 3/17/2025 at 9 am.She should never speak to someone like that.When it wasn't my fault.They got the order wrong.She doesn't have to scoff at me.Telling me well do u want creamer or no.I can see this McDonald's has horrible reviews.I don't see how it continues to be open. read more

Seriously why did I order a large fry when this is what I get everything else was exactly what you expect from Donald's read more

McDonald's - Large fry is missing quite a lot of fries - Fast Food Near Me - Santa Fe Springs, California

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I went to McDonald's at around 10:30 PM after my shift the first time around at the drive-through they forgot my small french fries which was fine. I just made a U-turn and the cashier was nice and he upgraded my small fries to a medium. Finally, I get home and when I go to take a drink of my sweet tea, I notice, some gross disgusting particles inside my drink. It was horrifying like I literally think I see a hair in my drink along with some thing that looks like mold or a wet paper towel. I can't figure out what it I call the manager on duty. She's really sweet and says sorry about the inconvenience and offers to refund me my one dollar drink on a different day which is fine but I feel like she's really undermining the severity of this issue like I could literally sue them for whatever disgusting health hazard. I just consumed I can't believe the person at the window didn't notice the drink being full of crap. Honestly this is a wake up. Call to not be supporting these corporations and to make my own food at home. What a bummer. UPDATE: I poured contents out into a bowl to inspect it. There was also hair found. read more

McDonald's - Extremely gross health hazard - Fast Food Near Me - Santa Fe Springs, California

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The monopoly game ends on the 2nd of November. I went on the app and specifically choose the ones that were suppose to come with the monopoly stickers. I ask for my large coffee and supposedly they ran out of that LARGE size 2 WEEKS AGO!! Plus none of my food that I purchase did not come with the stickers . Worst promotion ever !! Older lady was rude read more

Service here is awful. I'm currently in the drive thru line watching people leave. I ordered my food 11 minutes ago and I've been parked here waiting. Don't come here read more

Horrible lack Zereo to no customer service from the rudest oldest Hispanic female mgr. Shockingly bad service. It's only fast food lady chill. Order was wrong got home drove back explained and met with only arguments challenging us if it's wrong if it's a mistake just fix it. Over priced billion dollar company that will treat the paying customer bad as if we were back there not reading or hearing tickets correctly smile replace the food so easy. Get some training or retire read more

Horrible customer service no one at the counter to place order when asked for a drink refill the women got bothered food is over priced will never take my child to a McDonald's again read more

I don't understand the bad reviews!!?!? But I live in the riverside area "hemet" and I can tell you I had an excellent experience here!! Let me tell you about the service and food! Service? From going in and being welcomed by staff and by manager "Mexican lady with short hair" they were very attentive and friendly!! The place is so clean!! The manager even took time to sweep and area were a customer was nasty and dropped food "I don't care who you are or where you are!! You clean after yourself!" The food was freshly cooked!! The fries were exactly how they are on the billboard and commercials !!! Crispy but not burnt and the hamburger not all smashed like other McDonald's!!! I don't know if they are under new management because of the other reviews but let me confirm!! This is a great McDonald's and you need to take the time and review so people know and stop by because the employees deserve it read more

McDonald's - Finished it!! - Fast Food Near Me - Santa Fe Springs, California

We order our own food. This is where 20. an hour is what they are paid. I walked into the restaurant to pick up my order. They just throw your bag at you. I had 2 beverages to care out as well. As I lifted them up, he lid for the coffee came off, and hot coffee went all over the counter. Then, to get someone to clean up the counter and refill the coffee, they give you dirty looks. WHERE'S CUSTOMER SERVICE ? I'm tired of the attitude . WHY??? What is the reason for paying 20. an hour. read more

McDonald's - Fast Food Near Me - Santa Fe Springs, California

Quick, clean, and efficient! The drive-thru moved fast even during lunch lush, and the staff were friendly l. I git a filet of fish combo and everything was hot and fresh. Would stop by again if am in the area. read more

Avoid this restaurant! A 4pc chicken nugget happy meal with an up-sized Coke is $9.27!! Absolutely ridiculous!!! That $2.00 more than the one at Imperial & Telegraph. I will never go to this franchised McDonald's again. read more

Workers here are entitled and don't treat customers with any respect whatsoever. They just don't give a crap. It's like going to the DMV except the DMV is better. Absolutely, horrible service. There's no one to take your order at the counter and the kiosks are broken. When you try to get their attention they just blow you off like you don't matter. If I was the franchise owner I would fire everyone there and only hire those who give proper service. Shoot for average service first. That would be a huge improvement. It's the last time I'm going here. Bye read more

I went to this McDonald's a few days ago. I ordered a Quarter Pounder with Cheese meal for inside dining. Then 3 other customers came in and did the same. Everyone was given a Table Stand with a number that corresponds to the order number. Our orders were supposed to be delivered to our tables. Instead the lady at the front counter just shouted-out the order number and put everything on the front counter. Everyone in the restaurant waited for her hoping that she would get the idea that we expected our orders to be delivered to our tables, but she completely ignored the orders after she put them on the front counter. If you are giving us the Table Stand please follow-up and delivery the orders to the tables. It wasn't that busy and there were a lot of staff available to do the deliveries. They are not following McDonald's protocol at this location. Also, the prices at this location are more than the other local McDonald's locations and the French Fries were stale and tasted like Fish....Yuk! read more

This place sucks, menu board been broken for over two months, order double cheeseburger and small fry and told to go to parking lot and wait-it's fast food but slower than shit read more

There's always the same old lady that acts like she can't see me through the window. They must hire blind bats at this location. They always close at least an hour before they're supposed to. read more

my food was cold, lady in front was rude and threw my bag on the counter, they forgot my nuggets and gave me the wrong drink !!!

This has to be one of the fastest McDonald's I've probably ever been to. It took about 5 minutes to place my order and get my food right away. I ordered their Big Mac, which I had met had in over 2 years and Was i surprised. The size of the burger was 1/2 size of the box (bun is a lot bigger than the patty) I guess MCD makes their burgers much smaller now n days. Staff was friendly and wearing extra protection. read more

McDonald's - Big Mac - Fast Food Near Me - Santa Fe Springs, California

Constantly receive my order with missing items. I understand mistakes but this location has created a standard of causing challenges with giving the correct orders on a consistent basis. Typically order thru the Mcdonalds App and even when showing my mobile order I still receive push back that the missing items were never ordered and also am forced to wait even longer. read more

We order often. But we were surprised that you gave us so little ice cream today. In fact, they usually provided it smaller than other McDonald's. But today is too much small. I'm so angry. read more

They didn't close for another 40min and did not want to take my order. What a shame. I just wanted some nuggets.

So rude the service was horrible, a lady at drive thru checked me out and she rolled her eyes at me, she didn't tell me my total she just shoved the card reader in my face. I didn't do anything for her to be rude to me, I greeted her but she was just in a bad mood unfortunately. The food is good tho, fries are rlly crispy ! The overall atmosphere was just rlly negative. read more

We always order 7 ice cream for dinner, but the male server kindly accepted the order. Thank you. read more

Absolutely no one here and the place is fully staffed and my order took over 20 minutes to make. I did notice a former staff member came after me and ordered and received their food before me. read more

Long wait and no AC inside. Frappes were unavailable when I was here. No receipt available at the kiosk. Terrible.

Came here on Saturday, 6/15 to beat the heat and enjoy the A/C. In was warm inside and the floors were full of trash. It appears like there are only a handful of people working here and it shows! I told the employee who brought our food that the kiosk where you order food was out of ink as my receipt was blank. He totally ignored what I said. It was around 1pm and there were only two other customers inside. I cannot see this place being open much longer with this attitude. I learned my lesson and will never come here again read more

McDonald's - Trash on the floor and on the table. This was prevalent for the entire inside! - Fast Food Near Me - Santa Fe Springs, California

I would give a zero out that's not a option I ordered my food and the all got the coffee right I'm missing my hash browns and my deluxe don't buy from here find a better McDonald's. read more

always providing great food fast only bad thing is the lady upfront can be sassy bu overall provides great service

The service is rushed but what do you expect from a fast food restaurant? The order stations are a better way of ordering and the food is really good for the price although it can get a little expensive. Overall, you should come here for food on a budget. read more