My family and I needed a quick, easy place to eat. We weren't expecting much, but we really wanted to go because it was " two stories." This was the worst McDonald's I have ever visited. First of all, this place was disgustingly dirty. Tables have food piled on top of them, corners had dirt and rust, window seals had crumbs and wrappers. A chair had some green substance on it. I literately was gagging. Another problem is that they had a whole section of tables blocked off. This place was filled shoulder to shoulder with people, and there were no tables. The section had booths for big families like mine, but they were blocked off! It is unacceptable to do this sort of thing. One last problem is that they were very understaffed. No tables were cleaned! People walk around looking for tables and none are open. If there is one open, it's filled with food. I do not recommend this McDonald's . read more

McDonald's - One of the window seals! - Fast Food Near Me - San Antonio, Texas

Such a sad McDonald's to come to, always poor service and poor food. You walk in and automatically see the workers faces. If you hate your job that much I suggest looking for another. It feels hostile to be in there, and would I really be the jerk asking for my food when it's been sitting there not being called. I would rather spend $20+ at chipotle because their service compared is night and day. read more

Of course this rating is on a McDonald's scale, but for their usual restaurants this is pretty unique. Double level, decorated, and friendly and interesting staff. read more

McDonald's - the inside of a restaurant decorated for halloween - Fast Food Near Me - San Antonio, Texas

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It could have been a lot better due to the fact that it's downtown you would think that they would really put effort in making their food but they don't they don't care about their customers about the way the food is presented the way it tastes that really sucks read more

They suck, they kept messing up my order and tried to charge me for it. The food wasn't even good. And you have to pay to use the restroom. I never going to this McDonalds again. read more

While staying in downtown SA we went out for a quick late night bite with our dog. The service was quick thru their electronic ordering kiosk and the staff amazing! The manager was such sweet heart and offered our doggo a whipped cream pup cup! We had a great conversation with him while we waited for our food and then some. Such friendly staff! I appreciate the awesome customer service! read more

McDonald's - Doggie Treats! - Fast Food Near Me - San Antonio, Texas

I ordered through DoorDash. My order arrived hot and fresh at estimated arrival time. Everything in my order was bagged correctly and sealed properly. I order the spicy chicken sandwich with a large fry. I recommend the spicy chicken sandwich if you are a fan of spicy food. It has great flavor and just the right amount of spicy kick from the spicy sauce. I had an overall great experience. I recommend downloading the McDonalds app because it accumulates points everytime you order that you can use towards free food. There are also a variety of deals that are only offered on the app. read more

McDonald's - Spicy McCrispy Meal - Fast Food Near Me - San Antonio, Texas

Omg 1st of all why is there only half of my drink in the Damm cup and they have horrible service I asked for a half tea have lemonade they game me half a cup of limeade and they take too long with there food they didn't even give me a straw like wth read more

McDonald's - Fast Food Near Me - San Antonio, Texas

Crowded af. They have a whole section on the second story but won't open up. Just doesn't make sense read more

McDonald's - Open section up top. - Fast Food Near Me - San Antonio, Texas

The food is typical McDonald's but the seating is next to nothing- it's really made as an in and out joint-- there were a to of tables upstairs but it was closed. They didn't have enough seats for everyone. With kids that's hard... but for good old McDonalds I can't complain about the consistency of the food! But be prepared for the limited to no seats read more

Food and service was typical for this location in a busy Saturday evening. Despite it being bedlam in downtown San Antonio at night, this location chooses to close HALF of their seating after 8pm. It's mad-house and they pack you in like sardines, likely to seem busier through the windows but that serves nobody. We had to wait to get a table.....really McDonald's? read more

Just stairs and nothing remotely handicap/stroller friendly. Bathrooms are locked until you request someone to open it. Place is dirty too. Slipped in grease and trash every other step here. Place is hot too but when they do open upstairs area, it's a little better. All in all, we only came cause we had to not cause we wanted to. Wouldn't come back. read more

Dirty restaurant janitors don't even do their job took long to get two sweet teas all the tables are dirty

This busy location runs smoothly with mobile orders and orders placed in store. Tables are generally kept clean. The coffee is good, but the biscuits aren't soft.  A biscuit should be soft when you bite into it.  This doesn't make their biscuits inedible, just not very satisfying. read more

McDonald's - Sausage biscuits w/apple slices - Fast Food Near Me - San Antonio, Texas

Not to be confused with MancDonald's, which is located in Manchester (England), and is nowhere near as successful as the ones in Liverpool (we're not English, we are Scouse). Located right in the heart of downtown San Antonio just in case you don't want to try real food and local food, there's this or the Texan version Whataburger just down the street. It's not awful, but some of the food, such as my fries (ugh) is sometimes served lukewarm, and why you come to a great city like this and get food like this is beyond me. It wasn't my idea, let's leave it at that. read more

McDonald's - Mc attack - Fast Food Near Me - San Antonio, Texas

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If I could rate 0 I would. Asked for some sauce and instead got asked 21 questions all for her to give me TWO sauces. Mind you this was the manager I was talking too. I get you have policies but you I needed it for those dry burgers y'all served to me. I could see why your employees look annoyed around that manager. read more

Worst McDonald's I've been to. You have to wait 30 minutes in a line to order from a kiosk. I saw about 10 employees and 6 registers... why are we ordering from a machine ??? Then if you have to use the restroom you have to have a receipt with you! Like come on, what if I really have to go really bad and I'm still waiting in the 30 minute line you have for me to order from a machine! They would rather you use the restroom on yourself then to go in their restrooms because you don't have a receipt.... Also they tax everything then tax it again. Prices are not regular prices here, they add anywhere from 20-40 ¢ each item. So just do yourself a favor and don't come to this McDonald's . read more

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This place decided to close at 10:30pm when they're supposed to be open until 11:00pm. Tons of upset people especially when there aren't many food places open at this time. Trash... read more

Horrible. Food was old and took 40 minutes to get my order. Manager didnt care. Unless you have to do not eat here!

Plastic waste in the iced tea. Avoid here. I felt like vomiting pulling it up my throat.

I would definitely not recommend this McDonald, the customer service is awful, it lacks cleanliness, and I had to keep repeating and checking my order until they finally got it right after 3 or so tries. read more

Awesome service placed order with mobile app and was ready in 2 min plus 40% off coupon! Best quality Mcdonalds in USA!

full seating, but wouldn't open up the upstairs. very rude staff, forgot multiple items. read more

Good morning., how can McDonald dont have the information in Myfitnespal. .n no clean,no friendly, no water with sodas. (Ask?) NO SMILE.no good music. No speaker 2 floor., was quick breakfast but good feeling.need long long long long work. read more

McDonald's - Good morning., how can McDonald dont have the information in Myfitnespal. - Fast Food Near Me - San Antonio, Texas

Who doesn't like McDonald's with a street view from 2nd floor seating area. It's convenient when you're on foot. I was attracted by the WiFi signal across street when I arrived in San Antonio 2 days ago. I eat at McDonald's so much. My phone knows where to go. So, I'm here again. I needed to cool off before driving home to Houston. Wait, I paid for whole day parking. I might do some more tourist things in downtown after this. When sitting upstairs, there's a 15 minutes limit. The cleaning lady didn't want me to sit by the window. Because she just cleaned them. That's cool, I like downstairs, too. read more

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Worst costumer service siding get my order right for 2 times forgot everything people can do nun these days

This rude employee told me she had already put 3 sauces in my bag, but she didn't. And gave me a lot of attitude. Ruined my day.

On Wednesday June 14th around 9'o clock my family and I visited this location and had an awful experience. After visiting several touristic places for 3 days, we decided to close the trip by visiting the river walk. As we were walking around we spotted this McDonald's. Little did we know that we were about to have our worst experience ever in a fast food restaurant. First, my daughter stood there for a while before they helped her. Finally when they decided to help her The young lady that was taking orders was being rude and unfriendly the whole time. Second, we asked if we could use the restroom but they said no because we needed a receipt to prove that we were paying customers, all of this while my daughter is standing there placing an order. After, we begged them to open the bathroom they finally did. Third, after they were taking forever for just two frappes, my daughter was standing there waiting and waiting. Next thing we know is the young girl erased the order from the screen as she had made it already. The waiting continued. I went into the bathroom and come out to find out they the young girl behind the counter was creaming at my daughter, after she asked if she could have her order made. She was screaming that she (my daughter) was nobody to tell her what to do to which I say: "you don't talk to a customer like that, you need a little training." She replied that I need training raising my daughter raising her voice to me and using profanity. So now, not only did I endure mistreatment, but I got schooled how to raise my daughter by a teenager. Very disrespectful. After all that, an older lady came to the front (I assume it was the manager), but she never introduced herself or apologize in any way. After all this, our night and our trip was ruined. Many people were standing there in disbelief of what had transpired. One young man approached us and said that he was mistreated by this lady too. Thank you McDonald's for ruining our trip! read more

Food was cold and old. There was AT LEAST a handful of customers and double the workers for the service to be this horrible.

I'm going to have to agree with Dan D. in that this is not a very clean or tidy McDonald's. I saw the crowds the Saturday night before, and this place was jam packed. We however were here on Sunday morning and the place was still a mess. It just had an old, run down, dingy feel too it. However, as a place for a quick, inexpensive breakfast before hitting the road, it got the job done. Our nephew did think it pretty cool to eat on the second floor. It is also clever how this McDonald's makes use of an older (historic?) building, so it definitely does not look like your typical McDonald's, at least not from the outside (see photo). read more

McDonald's - Not your typical McDonald's - Fast Food Near Me - San Antonio, Texas

Do not recommend......sixty seven more words to write a review on a place thats says it all in THIS review within the first three words.

So I start off by saying, this is McDonald's it is not a fine dining five star hipster restaurant LOL It is fast food and is a McDonald's... In saying that though, this is one of the coolest McDonald's you can possibly go to! It is located at the heart of downtown, has the old rustic look you would expect around the Alamo city, has plenty of seating inside and not only downstairs but upstairs! There are huge windows in hitch can be both fun to look out and see the streets or brutal if the sun is aiming right at you. If you're looking for a fast food place (a McDonald's) it great!! If your comparing this to some other fun dine/hypster/small chain paces then this place is 1 - 2 stars for sure read more

No water for paying customers, like how is this place still running in a major tourist area. Manager is rude. Don't waste your time ordering on the order and pay here kiosk as they don't do table side service when it explicitly states table service if you order from kiosk. read more