This McDonald's location is part of Riverside Retail Park, it is opposite Sainsbury's and has the benefit of being a 24-7 drive-thru location. I was disappointed by my experience here, as it let me down even for McDonald's standards.
This location seems to be rather poor for pedestrian access, I do think it is more designed for its drive-thru, due to having to dodge cars to get inside. This was also made worse by the lack of a seating area, the majority of the seats and tables were blocked off for a staff-only area, which wasn't even being used! This meant that the customers inside the building were packed into a tight area, with very limited tables, I totally understand reserving one or two tables for staff members, but reserving the largest seating area, leaving very little space for paying customers makes no sense.
I did find service to be pretty slow, I selected the Table Service option and my food took well over ten minutes to arrive. They had also forgotten straws/cutterly with my order, which meant I had to go back to the counter, defeating the point of offering table service in the first place.
My food wasn't even that warm, which considering they make the burgers fresh to order due to my allergy (I am unable to eat gluten, so had to order without a bun), was all the more strange. It makes me think my order was waiting for quite a while, and this restaurant must hate offering table service!
2* - 24-7, drive-thru are the main perks, I wouldn't visit again unless I had no other choice, and even then I wouldn't use table service! read more