The food is always delicious and hot. I go here for breakfast almost daily and always have had a positive customer service experience where you feel the employees enjoy what they do and personalize interactions with customers. During the breakfast/lunch rush it can get a tad slow, but the team utilizes the drive through waiting areas efficiently, which helps the wait feel non existent at times. Never thought I'd say this but it may be the best McDonald's I've ever gone to read more

Ordered food via the app at 10:22 now they're supposed to track you and have it ready by the time you get there at 10:33 I pulled up to the drive-through give them my code and they say sorry we're no longer serving breakfast. Bullshit. read more

McDonald's - Evidence - Fast Food Near Me - Ruskin, Florida

the service is terrible and very slow, took forever to even order my food, then took forever to even get my food

Besides the half of a half slice of cheese on the filet o fish McDonald's only puts a few drops of mustard on the chicken sandwich read more

McDonald's - I guess this is their version of add mustard to the chicken sandwich. Really McDonald's????????? - Fast Food Near Me - Ruskin, Florida

The employees at this McDonald's are so lazy that they refuse to bring the orders to people who curbside pickup. Not one person brought my food out. I had to go inside and get it myself. This isn't the first time, but it's the last time at order from this location. They have way to man kids working at this location. I don't recommend ordering curbside at this location ever. read more

Absolute chaos behind the counter. A lot of workers with total confusion of what to do with no management in sight. Employees were serving food without gloves. Floor was so greasy you could slide across the floor. We ordered 4 coffees and took way too long to receive order. read more

They will tell you to pull up then forget about you. Waiting for 45 minutes for one meal

Honor the prices that are on your display above the registers!! Don't blame it on " corporate " that the displays haven't been changed. If u order a steak at a restaurant & the menu says it costs 20 bucks, wouldn't u be upset if your bill says 30 $ ?? Come on!! read more

McDonald's - Receipt - Fast Food Near Me - Ruskin, Florida

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I was doing Uber eats around 12 am. I accepted an order and drove 13 minutes just for all the entrances to be blocked off by cones. Then I call to ask if they're open, I have an order I need to pick up. She tells me " we're closed you have to cancel the order". This was terrible customer service and WHY DIDN'T THEY SHUT THE URBER EATS ORDERS OFF IF THEY WERE CLOSED? I honestly wish I could give this place zero stars. This establishment is a joke. read more

Normally, this mcDonalds doesn't get a lot of love from people. They have challenges for sure. Not the best employees and wrong orders etc. This time however, they did a small thing that was really good. First, got the mobile order correct and fresh. That was good. Then, provided me with some coffee creamers for my morning coffee when creamer was impossible to find in stores. This is the the McDonalds I remember as a kid. read more

horrible customer service, the black lady with short platinum hair should not be working with people. I went inside by mistake and she screamed at me that it was only drive thru. she was rude and nasty, the food was also stale and salty, worst McDonald ever they should just put her flipping burgers where she doesn't have to speak to customer. read more

Service is horrible and parking and drive through is always backed up due to slow service.

Ordered on the mobile app went and picked up. When I got back to my office I was missing an item. Was told I'd have to go all the way back up there for their mistake. read more

I've been to this McDonald's a few times and I have to say is WOW! They are fully staffed and on top of it! By the time I get to the food window my food is there! I haven't had to wait for anything at this McDonalds. One time I went thru during lunch rush and there was employees in the parking lot helping with siding credit cards thru the machine and checking orders before handing them to the customer! That's above and beyond to me. My favorite crispy chicken sandwich was fresh and hot! They must have new management because the reviews I see aren't matching up! read more

Great service today Thank you And all things were delivered in a timely manner Keep up the good work. read more

Desiree took my order tonight and I couldn't be happier with the ladies tonight. 1. I had a smooth Apple Pay transaction without having to give anyone a training lesson. 2. I didn't have to send food back due to wrong order and poor listening skills. 3. I was greeted with a smile and thanked for my business. 4. Nothing was missing! read more

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Every time I pick up a order people food always missing, always something?they need to bring the manger Richard back he makes sure things in order read more

I guess working at McDonald's is rocket science now. Can't even fill a bag up with the correct items. READ THE SCREEN FILL THE BAG, SIMPLE STUFF HERE read more

If I'm going to pay $9 of my hard earned money on processed chicken and GMO packed French fries at 1am, you figure they would at least make them to order so they would at least be fresh. This is probably one of the poorest run franchise of the caspers company McDonald's. I usually don't visit a McDonald's if I see that iit is a Casper owned as they are terribly ran. It all starts with management and higher. read more

McDonald's - Oh yeah. No receipt either. As usual. - Fast Food Near Me - Ruskin, Florida

I'm pretty upset I got to the location 10 minutes before they closed and no one would answer. I waited and even said "hello"still, no one answered. Closing time came and they shut the screens off and did not assist me. "Rude" Now they are making me act like a Karen... Or a Kevin, if you will. read more

McDonald's - The manner they treated me - Fast Food Near Me - Ruskin, Florida

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In this trip this McDonald's nailed it. Fast, friendly, and hot food. Normally this McDonald's is terrible. Maybe they got a new manager. I hope so because when the food is fresh and hot, McDonald's can be really good. read more

Y'all ain't even get my order right and all I wanted was lettuce on my sandwich. Regular cheeseburger read more

McDonald's - My incorrect order that I got charged extra for - Fast Food Near Me - Ruskin, Florida

Food hot and fresh. The young lady who served me was nice and pleasant however she needed to take food to someone outside and asked another worker to take my order and she glanced my way and went back to bagging for for drive thru I am assuming and there were at least 3 others with her so the girl who went outside came back took my order and the other one who ignored me started being loud and playful when a young man who used to work there walked in I know this because it was said LOUDLY I then said in a low tone "oh so you do take orders up front huh" then she said excuse me I repeated myself and instead of possibly apologizing or explain why she didn't help me or take my order she yelled out OH MY GOD!!!!!! I realize that a lot of teenagers work fast food but need to be more aware that other l read more

This McDonalds got my order wrong twice in the same visit and then had the nerve give me an attitude when I told them the order was wrong.

Doesn't follow their own policy of 24 that they post on the door waisted time walking here read more

McDonald's - 24 hour service - Fast Food Near Me - Ruskin, Florida

Stays dirty and fly ridden. Workers are casually rude as a matter of practice. Horribly managed.

Grand Mac, Big Mac, and Mac Jr, were advertised on the local newspaper, so had to stop in and compare them, haha. See photos for the side by side comparison of the Grand Mac and the ever popular Big Mac, it's a huge difference, 60% larger the ad said, and the photos seem to back up that claim. Seems like a Big Mac made with quarter pounder sized meat patties and buns. We used the drive thru lane, and this McDonald's got the simple order correct, but did not give us any napkins, so that's a fail, as napkins are important when eating on the run, ha. The order was ready quickly and using coupons makes the order even more affordable. The rest all seemed like normal expected experience. read more

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Unfortunately it's a shame to say The truth but this place is by far a pathetic joke. All around Ordering two breakfast sandwiches and two hashbrowns and having to wait when there wasn't even a back up and after waiting then forgetting the hashbrowns as if it's so difficult to check to make sure there are four items in the bag This is by far not the first horrible experience but finally after 10 times a review has to be made I would love to go to a different location but that would be double the drive time read more

This McDonald's advertises the wrong business hours and when we came on a Sunday at 0915pm the "manager" said the lobby was closed and they were only doing mobile or DoorDash orders and drive through. Awful service and incorrect advertisement, staff are untrained and have no idea what is going on. Will never be back. If i could give 0 stars i would. read more

Went through the drive through last evening (6:30 PM) and everything in the order was incorrect. Only got the size of the drink correct. Management needs to get off their butts and manage their staff. Poor performance all around. read more

We went through the drive thru and nobody took our order. After 10 mins I pulled up to the window and had to order my food through the window. After waiting another 15 mins after I ordered we got our food but our order was wrong. I went up to the building and they said they were closed and were very rude about it. I finally got to tell them what was wrong and then they got it wrong again. Idk why they get paid $14 an hour for shitty service on a regular basis read more

I am searching for an answer here. This is the closest McDs to us and when I stopped there for a couple quick grilled chicken sandwiches for home we couldn't even eat them! They were sooooo salty! We assumed there was a mistake made so months later I stopped for another. Same PROBLEM! Can someone tell me WHY they are so salty?! read more

Ok tale of two shifts here... morning crew is very good. Afternoon and evening crew are teenagers most of who don't care. Seems no quality managers work and teach these kids how to be responsible and learn customer service. I blame management and owners for lack of care and professionalism.... Orders often wrong, long waits or having to pull aside at drive through are common. Sodas are mainly ice so be sure to ask for no ice or light ice. Don't expect courtesy or manners from later in the day crews... However morning crew is spot on! 4 stars for breakfast.... Minus stars for later afternoon and evening . read more

You are better off eating out of a trash can because this location is garbage. Cold nasty fries, dried out cold nuggets and they will get your order wrong too. If you like the taste of disappointment then pull on up. read more

Not a bad place to eat fast food. Friendly staff and service is great. Good place to go grab a quick burger and fries if you're in the mood. read more

I have used this location several times due to limited options. This location constantly gets orders wrong, serves cold fries, and serves drinks with incorrect carbonation. They have surpassed my 3 strike rule before a bad review. read more

Went to get food here saw one of the managers touch money from the draw then Handling the food with her hands right after she didn't even wash her hands both of the managers did not have any gloves on handling the food with all the sickness going around you would think they will be a little bit more careful read more

The employees are not trained and simply don't care about a customer's experience. Over the past year my order has been incorrect about 50% of the time It's frustrating to see such apathy in my favorite fast food restaurant. read more

Received the incorrect meal from the drive through and did not realize until I reached my destination. I called and told manager Tyisha. She told me most "compliant customers" drive back for the right meal or a refund. I asked to credit the card I used and she informed me they don't do that. She provided no other solution. I asked to speak to another manager and we got disconnected. read more

I have given this place three tries they are sloppy the food is ALWAYS cold they dont give a damn about quality. The first time i went i ordered the mcrib and cheese burgers and fries. It was all cold and the mcrib tasted like slime. The second time i ordered nuggets and fries and the nuggets were hard as rock and this last time i ordered doordash and they gave me all the correct items except my damn burger i ordered a double quarter pounder with cheese meal and got a freaking chicken sandwich. Make it make sense. My fries tasted like they just put a raw potato in the bag it was unseasoned and they were not even cooked all the way they definitely had been sitting there and once again everything was cold. Lastly i dont know wtf is up with that place and lettuce but it be more lettuce on my food then anything else idk why they give so much damn lettuce but its too much and the lettuce isnt even crispy its wilted and flat. This mcdonalds needs to be shut down the work ethic is terrible and the foor is terrible not worth your money or time i suggest not going there but if you do go at your own risk because i have YET to have even a decent experience there read more