I Ask for my food cook to order and they gave me some old chicken and fries come on and I came inside to order so they could took they time and make it fresh that was disgusting couldn't even eat my food crazy that still to this day they still doing the same food horrible how you going to even serve that Do better. read more

Sharing a wonderful experience I had this morning. I ordered a sausage, egg and cheese biscuit with the sausage well done. I also added the breakfast sauce and grilled onions (normally on the steak egg and cheese bagel). It was absolutely delicious !!! I'm going call this the "Kevin Sausage, Egg & Cheese Biscuit special" going forward :-) If you're reading this review and want to try it, ask them for the "Kevin Sausage, Egg & Cheese Biscuit special" the next time you go by the restaurant :-) Special thanks to the excellent Customer Service I received from Janderee & Clarita !! Janderee & Clarita's positive energy made my day. Special thanks to East Ave McDonald's management team for hiring positive and high energy employees who provide memorable customer service. McDonald's 1701 East Ave Rochester, NY 14610 United States read more

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Service, quality, and food at this McDonald's is one of a kind! My husband and I grabbed a Bills box tonight and the manager was so fun and kind and provided great service. Not an isolated occurrence, the staff is kind and efficient. read more

I ordered a large iced coffee no flavoring. Just 2 creams and 2 sugars. What I got was an undrinkable beverage. It was so sweet it would have given me instant diabetes. I tried calling the store several times and kept getting a fax machine tone. This is not the first time this has happened. This is a simple order. ????? read more

I ordered online. pulled up to the drive thru waited a few minutes. seen another car drive up. instantly order was tooken. I'm still waiting to be acknowledge and 3 other vehicles pulled up to the other drive thru and had their driver order tooken. I drove up to the window and the i told the lady the issue. Her reply was you already paid.... I asked can I get my order prepared. o had to wait another few minutes. total time was over 10 minutes and the order was wrong and not completed. I'm letting every know about this situation. also there's a Wendy's across the street and I also have Burger King 5 min from their. I recommend if you want bad service and not want to get the order you want. Go to McDonald's 1701 East Ave Rochester NY 14610 where the standards and service is low. read more

If you have two drive through lanes, why only take orders from one? I sat there and listened to then entire song "somewhere in the crowd" from lala land and got annoyed, parked and went inside. It's unreal how long it took me to get one large drink. Placed my order at 12:26, it took them 8 minutes to hand it to me. Now I would understand if they were understaffed or it was busy. But it really wasn't and there were at least 4 people in the front. read more

Ah the Golden Arches... this location is around East Ave Wegmans as well as other places. They've done a refresh, the drive thru considering our world is always busy. Staff is usually pretty pleasant and no grief about fresh fries. Food is usually hot and fresh.. and it's nice to have some outdoor seating during the warmer months. You can order thru the drive thru, inside kiosk, online or in person. Yes they have parking lot. read more

I asked for some time to decide our order, the manager yelled at us and told us to hurry up, when we said excuse me and mad our order, the food was unsafe for human consumption, our fry's were not cooked, the burgers were smashed as if someone had hit them. Overall never returning for a reason, the rating tells you all you need to know. read more

I can't imagine why this McDonald's gets such bad reviews. My experience there has consistently been great. Food is always fresh, hot and delicious. Employees are efficient, friendly, accurate and obviously work well together. Been eating here occasionally for 20 years, once or twice weekly for 2 years, and never had a wrong order or any other problem at all. Restaurant is clean and pleasant, and even the other customers are respectful and well behaved. read more

Entered the McDonald's and all the staff refused to help me and also they were laughing at me for no reason making side comments right in front of me. Felt very, very disrespected. read more

I am a regular customer of this restaurant because it is close to my house, but tonight I was very upset by the way a female commander who was working there treated me very inappropriately and I said what the reason, she closed the window and said bye. read more

amazing. staff is friendly every time I go, the GM helped me with my small issue and was very helpful and didnt hesitate to fix my order. very clean compared to others in the Rochester area. read more

Decided to get a quick breakfast today and was stuck in line for 10 minutes after paying. Not only that they messed up my order 2 times and finally when they gave me my food for the 3rd time I'd assume it was what I ordered but after driving off and looking it wasn't what I ordered. Such a disappointment, they need better service. read more

DO NOT GO TO THIS LOCATION, I Made this yelp just for the review, they don't even serve u, and when they do it will be 20 min later, then they will mess up ur order and the food they do give you just is terrible, for the love of god do not go here, like I'm just trying to look out for you read more

I would've been more lenient with my review if cars weren't actively getting food behind us and driving away. We waited at LEAST 10 minutes for two large fries. We were pulled up because the worker in the widow had said they were making fresh fries but 10 minutes for fries? read more

I know people aren't usually on Yelp looking for reviews of McDonald's, but I rarely go to one, and was here ONLY to get Trick, Treat, Win tickets to enter to win the trip to Beaches. I knew before I went that tickets are on medium McCafe beverages, and 2 are on the large french fries. The menu at the drive thru had a really big banner across the top confirming that there are 2 tickets on the large french fries. So I ordered a frappe and french fries that I didn't want just to get the tickets. I literally waited 15 minutes for my food. There were 2 cars in front of me, and both of their orders took a long time. I don't know what the hold up was, but when I got to the window, my order was sitting there ready. It was dark so it was hard to see, so I parked and looked, and there was no ticket on the coffee. So ok, I opened the fries, NO TICKET THERE EITHER!!! I seriously was so mad, and more than that, disappointed! If they ran out of them, why wasn't there a sign on the menu??? So I'm out $6.50, and no closer to a Beaches vacation. I don't frequent McDonald's anyway, but I won't be coming here again. read more

Not sure what has happened to the management at this location, I have gone there for years every morning, the past 4 months the service has gone downhill quick. Long waits in the drive through, today was over 10 minutes left and went to Wendy's. They use to have a great crew on in the morning, most of the people are gone, now the service went from being excellent to very very poor. So if you don't want to get frustrated DO NOT go to that location. It has gone downhill so much. No appreciation for the customers time going through the drive through. read more

Thank you, East Ave Wegmans, for being incompetent. I asked for two hamburger quarterpounders, as in no cheese. The workers over the intercom rudely told me that they didn't have them. So I asked for two quarterpounders without cheese. She complied. Yeah... Then I get my food, the receipt is correct and the burgers are correctly labeled. I open the box and boom, cheese. I inform the worker at the window, she asks me to pull up so she can get the correct order. After waiting about ten minutes, she returns and hands me a bag. She's really nice and I know she's not the one back there cooking, so I don't check the bag and drive home. I get home, sit down to eat, and boom, cheese again. I understand people have long days and things going on, but this is ridiculous. Do your job correctly. It's the difference between success and staying stagnant in life. read more

McDonald's - The corrected order that is exactly the same. I started scraping off the cheese on the left but figured I'd post this first. Great job. - Fast Food Near Me - Rochester, New York

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Depends on whose working you get what you get. They have forgotten sauces, toppings and even to wrap it up good. The coffee was not worth the money and they don't listen worth a damn. There are some employees are really good and others can go straight to hell. Otherwise it's there and I only go there for something quick read more

Service is fast, people are friendly, and the food is, as McDonald's go, pretty good. They consistently have the best biscuits I've ever gotten from a McDonald's, and they never give you The Look for ordering curbside, which is a blessing when ordering from the menu makes you nervous. Look, it's a McDonald's, so maybe I should expect it, but I genuinely think that the low rating this place has is unfair. It's close to my house and I can't be bothered to cook most mornings, so I'm here at least once a week and they've always been really great, never had a single issue. read more

Worst establishment I haven't ever been to. Whoever is currently working there needs to be fired IMMEDIATELY. Literally stood at the cash register for at least 20 minutes and no one took my order. read more

What can I say? It's McDonalds. We are generally here once a week, before music lessons. It's generally clean and orders are accurate. If you go during peak times, it can take a little while to get your order. And if you place a large order, always double check it! read more

It all started when i was on my way home from my dad's funeral. I got very parched parched and my stomach wouldn't stop screaming at me so i stopped by mcdonald's on the way to care for my disabled husband. Ever since he got in that car accident our marriage has been struggling. When we first started dating in high school we would always come to this mcdonald's, it was tradition but of course he can't walk now. So anyway, i pull up to the drive thru as my eyes well up with tears. The girl at the drive thru was very rude. I kid you not! She said "WHAT DO YOU WANT?". My voice cracked as i said "I would like a big mac with just the top bun extra toasted." I've made this special request plenty of times and never had a problem. I hear laughing over the intercom and that was the last straw. I'm fully sobbing. I wanted a diet coke but i figured it's not worth the trouble. When i pull up to the first window i notice a box on the ground. Not wanting to run over it, I. get out of the car to check it out. Low and behold, it is my big mac, not even bagged. I open the box and find that there were no buns. I specifically asked for just a top bun BUT THERE WERE NO BUNS. I threw the box across the parking lot and stormed back into my car. I didn't even pay so obviously there were deliberately trying to insult me. I sped off into the street. 30 minutes later, I get t-boned at an intersection and wake in the hospital. First thing that comes to mind is that i'm UNBEARABLY HUNGRY and my husband didn't get his nighttime meds. I called the mcdonald's and all i heard is breathing on the other end. I voice my complaints anyways and there's silence for a couple seconds. Then a gentlemen proceeds to tell me the mcdonald's wasn't open yesterday. I throw the phone at the attending nurse and immediately am put under psychiatric evaluation. I'm writing this while waiting to be admitted to a psych ward for the 3rd time. Thanks a lot mcdonald's, you ruined my life. I will come back in 3 months to see if there are any improvements. :( read more

McDonald's - The aftermath - Fast Food Near Me - Rochester, New York

Refuse to give you ketchup, chicken nugget sauce that should come with your meal, your kids toy in the kids meal, water, and serve you cold food then walk away from you when you ask for your items. I would give no stars if I could. Seriously wasted $33 here. read more

Cold drive thru food... Does anybody like COLD FRENCH FRIES?! You'd think something so simple would be an easy task. My girl said her burger was one of the worst she ever had, I didn't dare try it. Should've listened to my friends warnings, but gave the benefit of a doubt. FAIL. Better off going to Wendy's around the corner if you need fast food... or anywhere else for that matter. read more

Sunday at 1130am. We were greeted with a friendly smile which was nice. The fries were fresh and sandwiches were hit where cheese was actually melted, speed of service was also excellent. read more

Every time I eat here I feel like I'm about to have a heart attack The food is just it's just too much I also heard if you eat McDonald's you'll get a heart attack by the time you're 50 read more

Always get our order wrong. Just found hair in burger. Store won't answer calls to complain. Don't go here

This shit was fucking horrible. First off all the Soda was not soda at all. It tasted like old seltzer with no flavor. Also I ordered a McNugget meal and there was like 4 nuggets in the box that were so old they were literally grey. read more

I got dinner at 6:16pm on Friday and it took a half hour to get it it was completed at 6:46 and to top it off they forgot my chicken nuggets the store was not busy so they figured they would take there time read more

So it's the 17th of July I pulled in for a frozen lemonade and was told they had been discontinued ,huh, Sounds like Wal Mart is starting to sell school clothes. My question is what happened to August ? read more

Terrible service, plagued by the attendants saying Ha? to all of my requests. The tables were dirty, there were no cups for the ketchup, diners were using soda cup lids. Worker wearing pants WAY below his waist. People should stick to uniform rules and wear their own clothes w/o McDonalds logo anyway they want when not at work. While at work a minimum of hygiene is expected. Shame on you McDonald for permitting this. read more

This McDonalds is close to my house, so it tends to be the place we go on nights when we get home late and haven't eaten dinner yet. Unfortunately, this location tends to be very inconsistent at night--slow, inaccurate, and not always friendly. Tonight I hit the drive thru around 9:30 pm. I waited at the speaker for quite a while before I was acknowledged. I placed my order for two value meals. I wasn't asked what size I wanted and nothing came up on the screen while I ordered, which I thought was odd, but the order taker read my order back correctly, so I didn't worry about it. Drove to the first window and paid in cash. The cashier didn't have enough ones to make my change, so I had to wait a couple minutes for a manager to get her more--no biggie. Drove to the second window and sat for a good three minutes before I saw a single person working inside the restaurant. Finally someone brought out my food, gave it to me, and then proceeded to fill my sodas. It wasn't until I got home that I noticed two issues with my orders. First, as I caught a glimpse of the porch light through my soda cups, I noticed they were only two-thirds full! The girl that filled them didn't bother to top them off after the fizz had gone down. When I got inside, and opened the bags, the fries looked rather large. Come to find out, I was charged for two large value meals, even though I never specified a size. I know the fast food industry tends to incentivize up-selling. I suspect that my order taker wanted to reach her quota and sent my order to the screen in the other lane, which was closed off, so that I wouldn't see her sneak it in. Deplorable! read more

This was great I think I'm gonna come here every morning because I was just loving it hahahah get loving it (I'm loving it) I like to make jokes sometimes! read more

Just went, we ordered two #2 value meals with cokes. In short it took 15 to 20 minutes and 4 tries to get our order right. When we finally got the right food, the fries were freezing and the burgers had no condiments on them. NEVER AGAIN read more