This place is currently trying to get their customer service on track, but I have never been to a McDonalds where the manager argues constantly with the customers! I saw it and had to deal with it! I am usually a very forgiving person and shrug things off! But I was definitely tested by the manager at this restaurant after I saw him demeaning an older women, and then when I received my order I was missing a drink( empty cup to fill myself) and a large fry! I did not receive a receipt ( I was asked if I wanted one, but said I didn't) the manager came over as soon as I stated I was missing something and proceeded to talk to me as if I was trying to get a free meal, well I was obviously insulted but remained calm and asked him to check the register or the order screen if he didn't believe me! He did and told me I had to wait!! I waited 15 minutes for an empty cup and they gave me a small fry ( I ordered and paid for a large) non the less to avoid an further issues I just took the small fry and never returned to this location again! read more

Terrible customer service!! Especially from a worker named Myles or something like that, my husband was told to wait in front for our food to be brought out and waited 30 minutes for our food to be brought out and the food was never brought out to us, my husband had to go inside to get it and was told by the worker "here's your f*cking food" and my husband reminded him we were missing our drinks and he then said "hold on I'm getting your f*cking drinks" i understand it must've been a bad day or time but definitely not how he should've reacted that way especially since my husband was being very nice about our food not being brought out to us. To top it all off of course our food was cold and we were not given all of the correct food. Definitely never returning there. Worker NEEDS to be fired or talked to because that's not good customer service. read more

After i placed my order i seen that my food was being made with NO GLOVES ON. one of the managers had NO GLOVES ON AT ALL! But the worker did. She just cross contaminated my food! If you plan on touching food make sure you have a scooper for the nuggets and a spatula to pick up the food! read more

I really tried not to give a review because I believed that all would get better. Every since they opened their breakfast hours at 5 am, it has not been that on many days. I would get to the drive thru and have to wait at least 15 mins before my order is taken. There are times when no one came and I drove off as with others customers waiting did the same. Then when I did get my order it was wrong. Today I ordered a # 5 meal (bacon cheese mc griddle) for breakfast and was charged $8.01. Finally, when I received my order and drove off without checking because I had already waited over 15 mins (again), my order was wrong. They gave me a sausage/mc muffin meal. So, I was charged more for something I don't even like. I couldn't go back since I I was an 1.5. hours away. Ugh. I gave only 2 stars because most of the mornings I have encountered friendly staff, but the overall service of this Mc Donalds is poor. Please hire enough dependable staff to service your customer load. There are many of us out at 5am ready to get our day started. I tried calling to let them know of the error made on my order, no answer and no voicemail set up. Oh well. read more

I asked for a mcChicken and they gave me a mc double. They also forgot my drink . fries were cold. 1/5 stars

This is the worst Mcdonalds!!! No customer service food is cold and incorrect most of the time!!! Everyone is rude, dismissive and have a cavalier attitude. Managers don't care so the staff don't care!! Below expectations and that's saying a lot bc my expectations are already below average!! read more

Worst ever. had Fish Sandwich ready but cold. Waited 15 minutes for undercooked fries. $20 . Really. Needs new management. They don't care. Need a BK back in town. I only expect some cooked food that I can occasionally enjoy. Had to recook fries. Really sucks. Will not be back. FU................... read more

Claims 24 hours but when you go thru the drive thru the employees will literally sit there and ignore you . I always honk my horn till they awnser and tell me it's closed which is some bullshit . FUCK you to the manager for sitting inside ignoring customers with employees while you claim to be 24 hour service . read more

Worst McDonald's ever! Fries cold an the quarter pounder barely warm. The only saving grace was the staff was nice. read more

After I ordered & paid they said there is a 12 minute wait well they make the food fresh I said sad but okay; 1 minute goes by they give me 1 of 3 items I ordered then said it will be 11 minutes more would I like something else; This place is funny! read more

Drive thru never moves half the time. People Just end up leaving after placing their order. Half the time at 6am when they're open they don't even have anybody working the drive thru. Happened twice in a row to me so now they get this review. Place needs help read more

Bad service and kicked me out for trying to order a burger with my friends and said my friends were stealing something. My friend also got yelled at for getting helped to get something on the McDonald's app. read more

Crazy slow! 30 minute wait for a small order of desert for the kids. The crew seemed to be more interested in talking than working. read more

McDonald's - a receipt with a watch on it - Fast Food Near Me - Rochelle, Illinois

I will never go there again my burger was cold and pink on the inside and the service was terrible no napkins and I was missing a food item and there pop machine was very terrible went to get a sprite and it tasted watered down will never ever go again do not recommend read more

I have visited McDonalds all over the country since my first visit to the Crystal Lake, IL site on Rt. 14 in 1959. Not one of them ever told me their ice cream machine wasn't working..until the one on 7th. in Rochelle. Many times I've waited in their drive up lanes (also the slowest in the country) only to be told the Ice Cream machine is not working. There is another McDonalds in town near Rt. 39. Their ice cream machine is never broken; their drive up line moves along and their employees seem alert and efficient. There is also a Culvers and an independently owned drive thru restaurant. They have hand dipped ice cream. Or, go to Wendy's or Arby's. Go to any of those other places; they deserve your dollars. read more

Waited 15 minutes for large frappe and shake. When I went to counter was told do not have shake (machine is broken and ordered at self ordering) Got my frappes right after that. But some one should seen this and told me HORRIBLE CUSTOMER SERVICE!!! read more

Don't advertise being open 24 hours if you are going to close in the middle of the night. Drove all the way there for a late night snack and they were not open. read more

Very disappointed. Customer service is not good. In one visit, they were able to mess up my order twice. And do to there mistakes. They do nothing to fix the problem. read more

This is by far the worst drive thru I've ever been to. We just waited 10 minutes in the drive thru and left without ordering.

This is by far the worst McDonald's solely based on the amount of time you are in the drive thru. It's one of the few places to get food late night so it's really the only reason I continue to come here. It's so frustrating to come to a FAST food drive thru and are always waiting in line from start to finish for over 30 min. They really need to figure out what is slowing them down and fix it. read more

This is the worst McDonalds I've ever been to. I just sat at the drive thru speaker for 10 min while the line just kept getting longer. The worker came on a few times but all he said was "whatever" like he was talking to somebody. I finally just left without ordering because I was tired of waiting. read more

Walked in at 9:50 pm and was told I needed to go thru drive thru to place an order. Asked why I can place an order and get it rung up thru drive thru and get some food. Manager said he wasn't comfortable taking my credit card and walking it back to the register to charge my card. What ever happened to taking care of the customer? Won't be back!! read more

For most of the McDonald's I have visited I have never had a problem, but I will never visit this McDonald's again. I visited this McDonald's twice and was treated like a dog. Once the food was the wrong order. The second time, I was a penny short and the woman told me I should get out of my car in the drive thru and pick a penny off the ground. She laughed about it. I drive pass this stop often and refuse to stop. I stop at the Dekalb Oasis, where I do not have this problem at that McDonald's. read more

I am very unhappy with this McDonalds service. We waited a little over five minutes before we were next to order in the drive through, but after each item I ordered there was a long pause before a response of them asking me to repeat myself. Also when I went to order drinks I asked for styrofoam cups for my soda, but I was told their only for teas. So I told her to cancel the drinks since the regular large McDonald cups in my car always spill all over the floor after I turn. I asked twice after that statement if I didn't want my drinks. I just told them never mind and came to the other McDonald that's just 3 minutes away. read more

Less than one star if I could. After learning I have been charged $2.19 instead of $1.50 on my iced coffee for months, maybe longer. I said something to the cashier. At first only concerned with fixing today's pricing issue and my fault for not looking at receipts in the past. When the cashier (blonde w/ pink highlights) was asked she said $2.19 was the correct price according to the computer, my response was according to the menu board behind you it's $1.50 She called for a manager assistance and the management acted as if I was the only person who had ever noticed that this McDonalds was overcharging or could possible ever make a mistake. I told her I thought I had said something to a blonde morning manager a few months ago about the price and I could have sworn the problem was fixed. Maybe I'm wrong but I digress, the manager told me they did not have a blonde manager. I said huh, I see her most days, she dresses it a more professional attire than most of the other employees, I guess I assumed she was a manager. The manager on duty said just charge him for something else ( I couldn't here the exact details) and wandered the back of the kitchen. Today's total today was $1.07 less than the last visit, same order and I think the last several times. I do vary my order so I don't pay that close of attention, which is my fault. During this conversation with the cashier and myself and my debit card processing the reduced (closer to correct pricing), she left the register to fulfill another customers order and turn to him, handled him coffee and said " Happy Friday huh?!?" at this point, my short fuse is burning red hot. I said loudly, it is a happy F**kin friday even if people steal from you, right? Not my proudest moment as an adult, she responds you don't need to cuss sir to which I responded sometimes to be heard people need to raise their voice to cut through the nonsense and the noise. I continued, BOTTOM LINE - what your company is doing is called THEFT, I don't care that you don't like that and I don't care if you are somehow offended, I got your attention and maybe now you will help to fix the problem. The ongoing problems with slow order fulfillment doesn't bother me, the employees that have a general comatose look on their faces most days, doesn't bother me. What bothers me is management acting like this is NO big deal and then when I have the audacity to ask for the district managers phone number it requires an additional 2-3 min conversation to find out this is a privately owned franchise and they don't give out a number. The manager says she will not give me a number and that I can call McDonalds directly, the phone number is on the website sir or fill out the survey on my receipt. (BTW I noticed I was NOT given a receipt for today once I arrived at work) This is NOT acceptable, what the ___________ has happened to this company. I know they are not well known for the best food or service but this is crazy. I'm am estimating that over the last 90 days I have been overcharged at least $40 not going to ruin my life or even my weekend however I refuse to believe that I am the only person who orders iced coffee and noticed they are being overcharged. I will not return to this location EVER which is probably just fine by the employees which is part of the problem. Until employees including managers are heard accountable for basic customer service this type of decline with continue at all types of brick and mortar stores. The idea that oh well, good enough does not build companies, it's destroys them. I sincerely hope that someone in an actual position of authority within McDonalds actually takes a good look at how this store is managed. As a consumer this type of push back is needed to make any type of change, then again maybe I am just wasting my breathe feeling like I should get what I am advertised and pay the price that is posted. It's not like this is Target or Walmart that forgot to take down the sale tag. ~ Just Another Customer read more

Least favorite fast food spot in town. Service is absolutely terrible especially after 3pm. Lack of management and lack of good customer service period. I've gotten cold fries, wrong orders , and have had longer wait times than usual in the past couple months. Not sure who's in charge , but until something changes I'll drive the extra 5 minutes out of town to that McDonald's. read more

The speed and service of the drive thru has seemed to get a little bit better. The staff is still very friendly. This is one of the only 24 hour fast food restaurants in town, so it will continue to get my business, especially late at night. read more

Every time I order here my order is wrong. Slow service as well. The manager handed me my bag, read my order to me correctly, yet my sandwich couldn't have been farther from what I ordered. The worst Mcdonalds around! I actually feel bad for the employees because they are the ones taking the blame. read more

They almost always mess up my order, slow, rude employees, and tonight our food tasted like it was 3 weeks old. I didn't allow my son to eat it. I will drive to the other side of town from now on. read more

Terrible, I did a mobile order due to the fact I wasn't sure if the drive thru would be busy on my way to work. Well it wasn't and I still waited 10 minutes for my order till I went inside and it had been sitting on the counter. I told the girl I had a mobile order and I had been waiting outside and I got a "my bad" although she did ask if I wanted a new one but I said no due to the fact I was running late for work since it took too long. If I had not already paid I would have just left. read more

Terribly slow, no salt on fries even after requesting. The only McDonald's where I got a small bone in my Mc Chicken and also watered down pop. I Can't even finish the food it's been multiple times where the issues mentioned are the same. read more

First truly bad experience at a McDonald's. 8:30 Monday morning- ordered a Bacon, Egg and Cheese biscuit. "We don't have biscuits" Really? So I got a Bacon, Egg And Cheese Bagel. It had TARTAR SAUCE ON IT! Needed breakfast in a hurry so I choked it down - but it came back up, sad to say. Never again!!!! read more

If I could give a 0 rating I would. They recently renovated the entire building, inside and out, but the real problems have always gone much deeper than the surface. The wait times are horrible for what you'd expect at McDonald's. It's not uncommon to be sitting in line for 10, 15 minutes or longer. You sit there wondering at what point you should leave, but then you've waited so long already, you just decide to wait it out. The order accuracy is below average. It's really sad, because alot of this stems from being understaffed, and the workers are apathetic. read more

I spent 27 minutes at this McDonald's yesterday to get a sandwich and drink. I went through the drive through where I spent the majority of my wait. I ordered a Grilled Chicken Artisan sandwich without tomato and a large unsweetened Iced Tea. When I paid, the employee repeated my exact order making certain that's what I ordered. It was correct. After receiving my order I pulled ahead to check it (because there was a line wrapped around the building behind me). I had a chicken patty, piece of tomato and lettuce in a container, no bun. I went inside, with my receipt, which had my order written correctly, to get what I ordered. A nice gentleman in line saw me walk in and immediately said, "Uh oh, someone got the wrong order, it happens here all the time!" He pointed to a man and said he's the boss then proceeded to tell him I needed help. He asked what was wrong, I told him. He started talking to another employee about it then took me over to the cash register to ring me out again. After giving me another sandwich he said, I'm sorry I have to admit by that time I expected to be offered a coupon for a free drink or something. While driving home I took a drink of my tea, it was Sweetened Tea! Really? I had an extremely easy order! This is an example of management at it's worst in my mind and I won't be returning to this McDonald's again! read more