Had a good size mobile order and they cancelled it when we got there because they were out of Dr Pepper. So we asked them to make the order with a different drink and they refused. read more

Go here if you want everything room temp. Also I ordered 5 sets of nuggets and they gave no sauce and only wanted to give us 2 when we asked. I guess it was pretty clean but that doesn't matter much if the food is cold. read more

Food was amazing! First timer here in Ponca. Service was great ordered and got my food quick was hot! Fries was delicious! One of the best McDonald's I've been too in a long time! 10/10 read more

Very good experience. Docked one star only because I had to wash my own table but honestly it wasn't a big deal. They did make a mistake on my order however they quickly remedied the situation and gifted me the extra food. They had a great attitude with great customer service the whole time. The kids are excited to play at the indoor playground too. I have no real complaints. The other customers are also helpful. Update: I hate to doc two more stars but it feels dishonest to not edit after having spent over 45 minutes at the drive thru waiting for my order and they still forgot to give us straws, sauces, and napkins. Never have I ever had my order arrive correctly after the first time. The customer service is nice but extremely slow, and the person who delivered our food was sick. Disappointed. Food was okay. read more

I ordered through the app, paid through the app. Get to the first window am told it was a partial payment. I needed to pay 21.61. So I gave her my card she said it wouldnt work. I gave her 22.00 cash. She said my change was a dollar. Now my bank statement shows I was withdrawn 21.61. I also got the paper receipt and the email receipt. Ponca City, Oklahoma. Called the night manager they said that they do not have anything to do with the app. I found that ignorance unbearable. Ya just received my order through the app genius. read more

Good stuff. Did good deeds. One dude was really nice. Food taste good. Great atmosphere. Nice Ice cream.

The guy that was taking my orders outside today gave me a wrong order then proceeded to tell me that it was the right order. I am very unhappy with this location you think they would quickly correct themselves but this guy just went inside going on about his business so I give it one star if I could give -2 I would. read more

McDonald's - two cups of iced coffee - Burgers Near Me - Ponca City, Oklahoma

If I could give zero stars I absolutely would. Whenever I am desperate enough to come here I usually have to wait in line atleast 20 minutes for cold food and hot drinks. Today I had ordered a large iced caramel macchiato and they tried giving me a caramel frappe. I politely told the girl I didn't order that and she quickly fixed it and it wasn't the right size. She went and got another employee, pretty sure he wasn't anyone of "authority" because the lady couldn't speak English I'm guessing and he more or less forced me into taking the coffee that I didn't pay for. I'm mostly likely never coming back. Don't waste your time or money. also just a quick note if your employees aren't going to wear masks why is the lobby still closed? read more

Today's my daughter's birthday and she wanted a happy meal, so I wanted to take her in and sit in the dining section but the lady yelled at us and said it was closed and that I should learn to read the sign! I went back and saw no sign. Sorry but this one employee has lost my business forever. The food is never hot here and it taste bad, just trying to make my daughter happy. read more

Well if you enjoy waiting 30 minutes in the drive thru line only to get the wrong order, you have came to the right place. McDonalds in Ponca City is an absolute joke. Lets go ahead and talk about the inside shall we. Typical inside is this; Dirty Tables, Floor looks like it hasn't been cleaned in a month, trash is full or near full, all workers acting like its not their job to do anything but horseplay around, once get passed all that dont even think about asking for them to not put something on your burger. If you are brave enough to lets say ask for no onions.... you'll end up with extra onions and probably no patty. if i could rate at a 0 star rating this place would be the one to get it. read more

Sure sometimes the food is good but the staff is rude, VERY slow, and doesn't know how to count money

Super rude management. They do everything they can to not look at you or acknowledge you when you walk in. They miss something almost every time I go. At this point I just expect a terrible experience and have given up on Ponca McDonald's. I would give zero stars if I could. read more

This is the 2nd time I've gotten food poisoning from McDonald I didn't go back for a long time for breakfast I went to breakfast yesterday and I've been sick as a dog ever since this place needs to be shut down by the health department if you ask me read more

horrible service, literally took over 30 mins to get two mcchickens keep in mind i ordered on the app 10 mins before i left the house and did curbside pick up. they are always under staffed and take forever and sometimes when i get mcchickens there is nothing in it besides the chicken and bun read more

Was the only person in line and waited 5 min to be created. Placed my order. Counter was out of ice. I asked for ice and manager acted like it was someone else proplem. No napkins or ketchup. Asked manager about it again. She had a major attitude. Young girl was walking out and threw up next to door. Told manager again and she did nothing for 10 minutes. Meanwhile people still continued to walk threw it with no sign to warn. I have pictures. If needed. This store is a joke and manager is very rude. Will not be back read more

McDonald's - Vomit on floor in front of door for 10 min. - Burgers Near Me - Ponca City, Oklahoma

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Always, always, always check your to go order. Most times it's wrong. I didn't today and was shorted a large fry, after they unsold me in two meals. Instead of a quarter pounder with cheese, they gave me the dollar value cheeseburger. I called to get a credit- as the while trip was just for the fries and couldn't get anyone to answer. Just not worth it. read more

I had a Sausage McMuffin, the English muffin had been in the toaster to long it was burnt black..... My Husband has 2 breakfast burrito's the inner part was a little frozen still but the ends were hard as a rock from the microwave.... read more

Filthy resturant and food was half raw. not a one off, friends have also consistently gotten bad food. Trash always overflowing, and drive through takes 30 minutes. Always out of something, like no soda or cups. Will not go again. read more

I don't eat here often because even when the drive through line is short it literally takes 20-30 minutes to got through. VERY frustrating.

I have been to several McDonald's in Oklahoma City and this is the cleanest one I have ever been in. I take my grand kids often. The service is good. The food is as good as it gets at McDonald's. The place is always very well kept. read more

Absolutely will drive to Blackwell for McDonald's before I ever come to this one again. For 5 weeks the shake machines down, given the wrong order 3 times. Wrong change and the male manager is cocky and worthless. The lines?? Drive thru, indoors? Doesn't matter. Dirty and disgusting. Won't be back. read more

I ran in to see a what was goin on and bam see right in the kisser....saaaay you gettin real wise there right

I waited extra time in the drive thru for a hot mocha. When I finally sipped it, it tasted like hot water. $3.00+ hot water, thanks. No, thanks. read more

Service is at a new low. Drive through takes way too long. The drive through cashier doesn't know her job. They got busy the other night and locked the doors. To avoid customers. And reopened them to let a few in at at time. The orders are hit and miss. You're a fool if you drive off without checking your order. Chances are something is missing or wrong. read more

The play area was very dirty. The floor had food and spilled drinks in various places. Most all the tables were dirty and there was only one other mom with children in the area. The waste basket in the bathroom was over flowing so someone and someone left a dirty diaper in the sink. The young man working behind the counter came in and we told him about the bathroom and the tables. He came back and began slowly cleaning up. The place has gone down hill unfortunately. It didn't used to be this way. Will be a while before we take our grandson back there. read more

This place just seems to get worse with every business. Its as if the owners do not care for what the customers want or need. To have people taking orders that can barely speak english or understand it does not help customer service wise. It took 15 minutes for a small order (mighty kids meal, regular mcbites and a angus wrap). This is rediculous as we went down the road to KFC and got our order back quickly. I don't think these people know what they are doing as I have lived in severall states and never took the time out of my day to wirte a review on any of them for how bad the service was. read more

Came in right before school let out.about 4 employees where standing at front door would not move the place was pretty empty but was a mess.just seems worse every time we come in read more

Let me start off by saying that my partner and I make the journey between OKC and Hesston, KS quite frequently. We actually maintain two separate households and it isn't unusual for us to be in both places at the same time, just not together. Anyway, the trip is so frequent, the van seems to drive itself. There are lots of places to stop for a quick bite between the two towns, and as we like to try new things, we often will stop someplace new. On this trip it was decided that since all nine of our kids were making the full trip in the van, or as we call it, "the fun bus", we decided to swing by the McDonald's in Ponca City. We hadn't had the pleasure of visiting this location, but figured if you'd seen one you'd seen them all.. We knew that we could get something for everyone quickly and avoid a fuss from the kids. I admit, we got some stares as we unloaded in the parking lot and made our way inside. As usual, the restroom was the first stop due to the long drive. The restrooms were pleasant and clean enough to pass Pat's muster, so things were looking good. The clerk at the counter had no problem when I asked if each of the kids could have their own bag with their meal in it. Sometimes breaking the order into ten parts can be difficult and cause confusion, but the girl behind the counter, Amber, I think was her name, told us it wouldn't be a problem. Such a relief as it makes eating in the van so much easier when each of the children have their own sack. The food was good, standard McDonald's fare. Nothing fancy, but exactly what was expected. Which is important with a few of our children, particularly Rupert, who will spend a good deal of time counting his nuggets before eating them. Something new or unexpected isn't needed during one of our travels. The whole family was filled and enjoyed the meal without issue as we continued north toward Hesston. If everything was fine, then why just the two stars? Well it wasn't due to anything other than what we assumed to be a manager, and his attitude. Particularly the way he was treating one of the employees. I didn't get either name, but I wish I had. There was this nice twenty-something guy who they had cleaning tables and pushing mops around. He was obviously "different", but that didn't stop him from working hard. Apparently he wasn't working hard enough, or had done something wrong, so this manager just lit into him like nothing we'd ever witnessed in public. He yelled at the poor guy, called him slow, stupid, and even retarded. I wanted to intervene so badly, but we just couldn't risk a confrontation, especially with the whole family along, as well the fact that my trick knee was acting up again. We glared at the show this manager put on, shook our heads, and ushered our kids out of there as quickly as possible. It was so off-putting to witness such a display, such an ugly, hateful incident. One that we will not soon forget. We wanted to make sure to tell the world what we witnessed. Maybe someone braver and more fit than I am can stand up to this bully someday. Also, the Dr. Pepper was a little flat. read more

My boyfriend waited in line for forever, they served someone that was behind him first, didn't give him 2 large fries like he ordered so they make him pay for another one. Get home only to find out the fries they gave us arnt even cooked. Safe to say we are never eating there again read more

I don't eat out very often but when I do I usually am hungry and in the mood for something I like that is real good (at least in my estimation). More times than not, I will head for J. W. Cobbs Family Restaurant on North 14th street in Ponca City. When i go to Cobbs, I eat, not something fancy, but a chicken fried steak. They are usually very busy because they concentrate on serving something satisfying both in quantity and quality. When it is served, it is as good as you remembered, with potatoes and gravy that is just right. Not any greasy french fries, but real mashed potatoes that taste as if it was recently prepared. When you leave, you know you have had a meal, and go away satisfied. read more

Everyone in our culture knows about McDonald's. Ours in Ponca City leaves a little to be desired. The food is consistently McDonald's, but the service is super slow and often the waitstaff is bordering on unpleasant. Using a cash register seems difficult. What they have to do is seriously hard work, but maybe management needs to make some suggestions to speed things up. That's where the success of all business rests, in my humble opinion. And please fix the ice machine in the lobby. The seat on the toilet in the ladies' handicapped stall is consistently loose enough to dump someone in the floor. I've brought that to management's attention 3 times. Maybe they fix it, but that's a public restroom and gets more use than one at home. Maybe it needs to be checked and repaired more often. The restaurant is as clean as it can be, considering it's constant use. The cleaning staff is friendly and second to none. I'll keep going there because, McDonald's. read more

Horrible. Horrible. Horrible. Workers always on phones. Long waits. The service sucks! This place has gone down hill and will not be back.