This restaurant is horrible. 1. They make you wait long before anyone takes your order. No excuses for being busy waiting on the drive-thru either. 2. They forgot my sandwich. 3. My drinks were missing. Those reasons are more than enough not to go there. Period read more

Get it right.I keep giving this Mc Donald's the benefit of the doubt,but NO MORE.Horrible service cold food damn near every time.The management needs to get a clue. . read more

One star for consistently poor icecream cones. Otherwise the food is just okay at this location. It's really hit or miss which consistency is key with a chain. But we seriously joke how bad the ice cream cones always are...that's consistant read more

McDonald's - Sad ...this location is the worst at icecream come making. - Burgers Near Me - Plainfield, Illinois

This place is always dirty. Service is rude. Today there are out of napkins, tables are dirty, but there are workers standing around talking about their day/evening and 2 managers sitting at a table. Guess cleanliness and customer care/experience is not a big deal. I would recommend going somewhere other than here. Maybe the gas station next door can provide better service. read more

This place is soooo dirty! The play place area was horrible!!! I had to ask someone to clean one table for us to eat. The floors are so slippery. read more

Sat at drive true ordering menu forever before asked my order. Paid got to the window ( order was a coke, cheese burger and medium fry) asked to park in spot 4. Every a bunch of cars were being asked to park too. Then I noticed all the people behind us in line were being served and able to leave. After waiting 20mins I go inside to find 5 others who were told to park inside who were also angry about the wait. They had asked for the manager who I guess had run to her car and left. When finally receiving the food it was freezing cold. What a waste of time. read more

Kiosks didn't work when trying to modify items, and then it started resetting our order, so we had to go to register and had order troubles there also. Once we put the order in, we had 10 min wait, and they forgot one of our drinks and messed up one of the orders. We asked to get our missing drink, and they gave us the wrong drink entirely. Then we had to fix our messed-up burger. Fries also had way too much salt. We got one free meal apology card for all the errors. read more

tried to go there in the morning a couple times. This is the third time I tried to go to this location and waited 15 minutes in line and decided to leave the line. read more

This place made all of us sick. The staff seem to gather around the drive thru window and take a while to notice you're there. Me and my friends were here today and we all ordered the chicken nuggets. They only put 14 in both of the 20 pieces, and they didn't even cook them right, so we all got sick from them and 2 of us threw up. The booth near the bathroom is raggedy and wobbles when you lean on it. I heard from the girls that the women's bathroom is poorly constructed and one of the faucets was turned sideways. read more

McDonald's - Like what is this - Burgers Near Me - Plainfield, Illinois

This location is always busy but today, Lexie and Matt took the time to be nice and friendly anyway. Thanks and cheers to them both.

This place is disgusting. It looks like they haven't cleaned anything in years. It's an absolute disgusting feeling just sitting inside.

Horrible service! Waited over 20 minutes in drive thru! It's a double drive thru and as I sat at one to order the other was taking orders, but never taking my order! 5 cars from other drive went thru, but then didn't move! Just ridiculous! It should be shut down if there's not enough workers!!!!! read more

Horrible ordered three sundays they each filled less than halfway! Seriously waste of a restaurant stay away read more

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My lord, where do I even start. Been going here for years since I live very close, but after the past couple years of god-awful service I am so fed up I have to make this review. Spoiler Alert: THIS LOCATION IS HORRIBLE! First of all, the attitude. Every time the staff is unimaginably rude to me and my family. And not just the associates, the managers are just as bad if not worse since they should know better! (yes hello mrs. manager if you are reading this FIX YOUR STORE!) Anytime something is amiss, which is 95% of the time I visit, they offer no apology, and act as if it is MY fault they have messed up! And act annoyed that I don't just take me wrong order and accept my fate, and actually have the audacity to please ask for the food that I ordered and is shown on my receipt! Second, the food. If I were to use one word to describe it I would use disappointing. Always cold food, not even near lukewarm let alone hot. The flavor is pitiful, and half the time the sauces are all missing! That, or food is just missing from my order entirely. Then I have to drive back and let them know, and then you just get the attitude talked about in paragraph 1. The only things thats consistent in the food is how inconsistent it is all the time! Third, same specific example of various visits. Ordered a chicken salad once. Got home, its literally just. lettuce. No chicken, toppings, nothing. Just. Lettuce. I drive all the way back, and what does the MANAGER do? Gives me some chicken cut up in a little plastic baggy. No apology included of course, just bagged chicken grizzle to-go I guess. Another time, I get a BigMac with no patty inside. Just two buns, no meat. Sorry, actually this has happened 3 times now so, take from that what you will. Also once my brother got his soda cup, and after drinking almost all of it noticed something in his straw. What was it? A FULL ON METAL SCREW. No idea where it came from, he could've choked and died, and my parents nearly sued the place but decided it wasn't worth the effort. Wish we actually did take it to court, maybe we could have shut this place down years ago and saved people the tragedy and displeasure of eating here. So overall in summary: this place is unpleasant to the highest degree. If after all this time it is STILL having the same issues, the blame is with the management in my opinion. They need a serious customer service adjustment, and need to learn how to actually run a proper restaurant and train the staff. Actually keep track of inventory so they stop running out of sauces and other food! I'm not saying they have to CARE for the customers with an undying passion, or at all even lets be real I work in cutomer service myself and not every person I help is my utmost top priority, BUT at least try to ACT LIKE YOU CARE because that's what customer service is about. Making people FEEL like you care, so they come back and actually keep you in business! I know this review will do little and probably change nothing at all but hey, I had to give my two cents. And if McDonalds corporate somehow sees this PLEASE send somebody to this location for some retraining because they very desperately need it. read more

This McDonald's location has recently remodeled and for the most part runs pretty smooth, the drive thru moved pretty quick and soo far the employees have all be happy and polite read more

I have frequented this McDonald's for a couple of years since I work near by. I also meet a friend there about once a week so that her son and my granddaughter can play. A very large rude woman was waiting on me today rolling her eyes and giving me comments and so I asked for somebody else to serve me. She continued to mouth off as did other people working there while the situation was going on. What had happened was a man came in with muddy boots on and tracked mud across the entire floor and my granddaughter stepped in it with her socks on. I had nicely suggested that maybe they could clean the floor and this is why this person was rolling her eyes at me because apparently the man with the muddy boots was a friend of hers. Needless to say I will no longer go there because as I'm reading other reviews I'm realizing that this place has gotten consistently worse and they obviously people to work there to work there who do not know how to service the community and their customers. The manager said she would take care of it she waited on me and she also said she would speak to the right person. It might behoove them to hire somebody from the immediate community so that they have a little caring. It might also be good to not hire people that look like they ate all the leftovers OK I'm done with them and will share my story with all the people I work with nearby. Sadly I don't know if those rude people will ever change because it seems to be a part of their DNA. read more

They forgot my chicken in my salad last week and today they forgot my dressing. So frustrated with this location! And while waiting for my chicken last week inside, I watched an employee give away free food to his friends. When his friend asked why he gave him to he said he "accidentally made two". McDonald's is losing money if they keep employees who think it's ok to just give freebies. read more

I usually visit this McDonald's every day for my Ice Tea. Have been going for the last 15 years. They have the fastest and friendliest drive thru service. read more

Can you leave negative stars. Just left this place. The most disorganized and poorly run McDonalds I have ever been to. The service was terrible and the bathrooms were atrocious. read more

Since when did McDonald's start using a half slice of cheese on the filet o fish sandwiches? read more

McDonald's - Skimping on cheese? Really? - Burgers Near Me - Plainfield, Illinois

Good for McDonalds,staff was pleasant. The place is clean almost to much so the smell of cleaning while I'm eating a turn off read more

McDonald's - a car parked in front of a restaurant - Burgers Near Me - Plainfield, Illinois

The service at this location has always been sketchy. Sometimes even really bad. But the service I received tonight was downright horrible! I waited 15 min for my order. My food was cold! Then the manager threw it in garbage, and ignored my request to remake my order. I finally said just give me my money back. She refunded my money, and didn't say another word to me. read more

What has happened to this McDonald's?? Over the last three years the service and quality of this place has went down EXTREMELY! Tonight, I waited 15 minutes for my meal, for 3 things too; so it wasn't even a big order. I had asked for light mayo on my McChicken, see the picture below to see what they gave me. This isn't the first time they've messed up my order either. I will be going to the one on Caton Farm and 59 from now on. read more

McDonald's - a hand holding a fried chicken sandwich - Burgers Near Me - Plainfield, Illinois

Horrible location! I can't tell you how many times I've gone here for breakfast during the week. They are always slow and NEVER get the order right. I have to sit at the window and ask them to make sure everything is in the bag that is needed. The people working the drive through cannot count change. I actually have to tell them how much to give back when I give them an amount that is different than what They put in the register. I've complained to the manager before and there has been no resolution. I will not go back to that location even though it's the only one on my way to work and my daughters school. I'd rather drive 5 mins out of the way than have to deal with the idiocy of the people that work there. I mean really... how hard is it to give unsweetened iced tea instead of sweet when I ask for it. Ugh! So frustrating! read more

so just came back from the Mc Donalds after not going for a while. I had ordered 3 meals, one drink was incorrect and all 3 had ice which I said no ice for any of them, all 3 fries were not hot or warm, nearing cold. My chicken meal had the tinniest tomato slices on it. The guy who gave me my meal, took my drink order twice and couldn't get it right. Sorry for the rant,drives me nuts. read more

Why is it that every time I used to drive through here that you have to pull aside and wait for them to bring out your order? Each and every time I've been here during the weekday dinner rush, I am forced to wait. You would think that a place like this during the dinner rush would have everything ready and not a drive thru wrapped around the entire building. Fail! read more

This is an excellent location. My favorite McDonald's in a 40 mile radius. The employees are always attentive and willing to fix any problems that arise with my order- not that there are ever any. Service is always fast and the quality of the food is excellent. I recommend this place to all my friends and family. Keep up the great work!! read more

Love the new technology they built in there, been coming here since I was born, great food.

Luke warm fries and no sauce for my nuggets. Bad visit. I'll go further down the road next time.

just frustrated and hate writing bad reviews, but this is the 3rd time in the last 6 months that this McDonalds has messed up our orders. I should know by now and check the bag. The last visit we ordered sundaes and value meals and they made us pull to one of the spots but gave me the sundaes, well after 15 minutes of sitting there and ice cream melted I had to go in to find out where my food was. So anyone came home again to open up a bag with the wrong food, especially for someone who is picky and likes everything plain. Too tired to get in the car and go back. So my advice if you go here to please check your bag before leaving window and plan on waiting a long time. read more

Got hot cakes and sausage... they forgot my syrup. Now I have to eat these dry ass pancakes with no syrup. The amount of times this McDonalds has messed up my order is outrageous. They need new employees and managers. read more

If I could give this 0 stars I would. My husband went through the drive thru this morning at around 930. He ordered 4 hash browns, 4 egg mc muffins & 2 Apple juices. He received 2 hash browns, 4 mc muffins with just cheese & sausage? & the 2 Apple juices. We had only paid for 2 hash browns so at first it wasn't a big deal. When we got home, our kids wouldn't even eat the mcmuffins bc it's not what they ordered & they didn't like it. Never going to this location again. read more

One of the worse run McDonalds I have been to. Went there at around 230pm. This was after the lunch rush. Everyone was waiting for food. I placed my order. They had to give me 3 dollars in quarters because they ran out of dollars. I placed my order for here. They game me a number to be seated. I had to take my own drink cup because it was not provided. After sitting for around 15 minutes I got up to look for my food. Other people have been waiting as long. I get to the counter and my food is sitting in a bag. The kid at the counter say "well I called for you" I said well I was for here and was giving a number. He picks up the bag and drops it and says well here you go" I reached in the bag and the food was cold. I got new fries but I didn't have time to wait for other fresh food. Terrible service. Terrible attitude. read more

Rosemary could not have had worst customer service. She is rude and lazy. I would want to know if this was my business. Ignorant is the best word for this woman. Beware as she is lazy and no customer service. Get everything yourself and appearance she can not read. read more

Best Hazelnut iced coffee I have had at any Mc Donald's. I could actually taste the flavor. Kudos!!

Terrible I go in for a Uber eats order, they don't even know how to put it in the system, everyone's taking there sweet ass time, and I go to get some tropic berry sprite and it tastes like fucking shit tonic water read more

Always. All the time. Whenever possible order the McRib. Dear god, have you ever thought about what it would be like if you were to chew on a rainbow with other rainbows shooting out of it? Because that's the McRib here. The McRib is back, and it is beautiful. They presented it to me on a solid gold platter. The bun was fresh as hell. The meat was of the finest quality. My tears of joy weren't nearly the best part of this experience. I ended up licking the sauce up off of my golden platter because it was so delicious. All points awarded. Still kind of a sucky McDonalds. read more

Pleasant staff.good was prepared adequately to McDonalds standards. I took my niece and nephew here and they used the play pen. It's a little sloppy in there. They have to send in staff more often to clean since kids are so sloppy. But it was a good experience. read more

Never. Ever. I mean ever. Even think about the McRib. Dear god, have you ever thought about what it would be like if you were to chew on a baby's eyeball? Because that's the McRib here. The McRib is back, and it is hellish. They presented it to me in a 10 piece nugget box, with part of the nightmare creation sticking out the side. The bun collapsed due to the dreadful overuse of barbecue sauce. The meat was actually made of styrofoam. My tears were the realest part of this experience. I ended up wiping most of the sauce off of the bun and sadly eating that for my nighttime meal. No points awarded. read more

This McDonald's has gotten my order wrong two times in a row. Both times the service was rude and subpar. The kids area was clean and the restaurant was not busy. The staff should be retrained in customer service. read more