Would give 0 stars if I could. I stopped by the drive-through late in the evening to grab dinner, which I assumed was the entire purpose of a drive-through. Apparently not. I was told I had to place a mobile order to get food--while sitting in the drive-through line. When I asked again for clarification, the male staff member said that I was too stupid to understand what he's saying. I decided my hunger wasn't worth the attitude and left. Not sure what kind of day the employee was having, but being rude to customers isn't a great coping mechanism. Management needs to reconsider both the policy and the customer service training. read more

Second time here and I understand the bad reviews now. Lots of attitude through the drive-thru, and mobile orders come out really slow. It's a great location for me but this was enough to turn me away from McDonalds for a while. read more

The workers were friendly and in a good mood. Included napkins without me asking. It's little things like this that make me write my first yelp review read more

I'd leave a zero star if I could. Waited in the drive thru line over 10 minutes to only get to the order speaker to have an employee not only unable to speak English but unable to speak at all. After waiting several minutes trying to get their attention I pulled away. Worst experience out of an McDonalds I've visited. read more

I will leave a review every day until you change. You dont deserve the McDonald's franchise. I went on 7/19 at 10:00pm est and ordered a Big Mac and double cheeseburger with a small fry. The order was $9 which is already ridiculous but I asked for 2 bbq sauces. The person at the drive through told me it was 27 cents per sauce which I offered to pay but was told I had to DRIVE BACK THROUGH the drive through to get. I asked for a manager who was rude and said the same thing. I again with money in hand offers to pay but was told I had to go through drive thru again for 54 cents. I waited for the "manager" who told me the same bull. You should be shut down and I will leave a review EVERY DAY UNTIL YOU CHANGE!! This is not McDonalds standards and you don't a franchise read more

Not only was my food fresh-tasting and hot enough that I'm certain it hadn't been off the grill/out of the fryer for long before it was handed to me, all the staff I interacted with (in the drive through) were kind and considerate, as well as efficient and helpful. Among the best McDonalds experiences I've had anywhere-- everything was pleasant and fast and I drove away with a smile on my face and a bag full of top-grade fast food. A+ across the board and a special thanks to the especially sweet woman running the drive through with the blue nail polish-- she really brightened my day! read more

Worst McDonalds in pgh area. Slow service and a lot of the employees are extremely rude.

I feel very sorry for the person that owns this store. They run it like they have no fear of the consequences of the worst possible customer service Daytime manager is just as aggressive as the night people. Really scary read more

Bro...I can't believe this place. I had enough time sitting in the drive thru line to write this. The entire time I sat here, people behind me in the line gave up and left, got the wrong orders, or sat for an hour waiting for their food...IVE BEEN HERE FOR AN HOUR. All I ordered was a meal on the McDonald's app and they act like they've never had one of those come in before. The manager snatched my phone out of my hand when I was showing him my order code. He then made one of the employees close the window and had a secret discussion WITH MY PHONE IN HIS HAND THE WHOLE TIME! I hate this location with a burning passion Wishing them all the worst * update: I just opened the bag and everything is cold, rubbery, and no sauces for anything. Not surprised. read more

Food take mad long, there's almost never a cashier, it's dirty, and even if it's cold, you can't sit down and enjoy your food if you're under eighteen or even look under eighteen. Long day, hungry, coming from school, the whole jist is get your food and get out. read more

30 minutes DoorDash order still not ready incompetent staff 24/7/365 security was blocking pick up area begging for water. How are 2 meals taking 30+ minutes read more

They complained about letting people in before the dining room was actually closed. They barely let me in. That's on you guys, not the customer. Not everyone is driving thru at the end, there's a hotel nearby and multiple businesses and apartments. Not the way a business should be run. Also waited 30 mins for a happy meal and nuggets. read more

As I have stating in other reviews for McDonald's, I am not a huge fan of their food. But every so often you get a craving for something and you have to search it out. You know to ebb that craving and you can stop thinking about it. Even though I had passed several locations to get to this one, I still came here. What a huge mistake. I had heard many people say how bad this location is, but I wanted to experience this for myself. Well, I never got to experience the food. I pulled in here and it was only drive thru service. You couldn't go in, couldn't order ahead and pick up. So I pull in and directly head for the drive thru line. I am not exaggerating when I say this. I sat for 15 minutes in that line and did not move an inch. Nothing was happening. No orders were being taken, no food was being given to customers, no movement what so ever. If I hadn't had to be at work, I might have stayed and waited a bit more. I finally got out of the drive thru line and ended up going elsewhere. When I pulled around the building there was still so many vehicles in that line and from what I could see, no movement in the window what so ever. read more

Only took a few minutes to realize that I made a mistake by coming here , I would avoid this McDonald's and most McDonald's in Pittsburgh as they have become so trashy read more

I spent 60 bucks on dinner for my family today on Grubhub. The food was ice cold and fries were raw. Grub hub refunded the money for the fries but honestly that's not enough. I don't expect much from fast food but I expected more than this. read more

McDonald's - Raw French fries - Coffee & Tea Near Me - Pittsburgh, Pennsylvania

Used to be the only decent McDonald's, but lately it's gone downhill. Orders are wrong and items are forgotten. Get your shit together!

All in all, a fairly typical urban fast food experience. The Quarter Pounder was good and the fries were hot and crispy. There's the two stars. Now the cons: the service was slow and unfriendly. The people that work here are miserable and hate your guts on sight. I even held the door open for one of them running orders out to the parking lot and didn't get a "Thank you", she just looked at me like I was an idiot. You could hear the ratchet employees loudly cussing each other out in the kitchen area the entire time I was there. Also, the lobby is filthy and clearly none of the tables had been cleaned in quite some time. So, your food may very well be hot and tasty when it eventually arrives but be prepared to receive a death glare from an employee when you politely ask for the drink cup they neglected to give you in the first place. read more

This is to provide a review and perspective that probably has never been done for this location or any McDonald's. Yes, my mobile app to-go order was tasty, the food cooked well and flavorful. But what gets this location five stars, and 100 stars if I could give them, is the incredible kindness that I experienced on October 9. Mid-afternoon, I had a horrible accident while walking on the sidewalk a couple blocks away. I ordered McDonald's on the way back to my hotel - knowing I would be kind of on the shelf for a little bit. When one of the employees saw how gashed-up my knee was (and I probably looked a little disheveled), she asked if I needed extra napkins before retrieving my order. Not only that, another employee inquired how I was doing and if she could do anything to help. Finally, when I received my food, which was two sandwiches, not only were there a whole bunch of napkins in the bag but also a large Band-Aid - which a traveler like me likely would not have (she was right). Just wanted to share this experience - and express my extreme appreciation for their kind gestures and assistance. These folks could have just handed me my food and said goodbye, but they chose to go the extra mile. I see some reviews where people are acting as if McDonald's food is Ruth's Chris and then derisively review - please know that the folks who work at this location are truly awesome! Thank you, thank you, thank you, thank you! PS To the rude person who questioned whether my review is legit, yes it is. I could post medical photos but they would not be appropriate for a restaurant review with my knee looking pretty gory. I did send the restaurant a thank you card not knowing if they would see this review. Why not believe the best in people - and appreciate when folks do the right thing and go the extra mile? read more

A 6 piece nugget was forgotten from my order, so i pulled back around the drive thru. The man taking the order told me to make sure i have the receipt because the manager was a stickler which was completely understood as I worked fast food service as well. I was met with the manager at the next window telling me that I was lying, that I was here "hours ago" and that "she remembered my face" insinuating that I was trying to bring my order back late to try and steal food. It was an extremely rude interaction, especially when I had JUST been in line less than 10 minutes ago and didn't even leave the parking lot. I usually don't make bad reviews, but it was absolutely unnecessary and uncalled for as I most definitely have better things to do than to try and steal a 6 piece nugget from McDonalds. Not to mention, my food was absolutely terrible besides the rude interaction. The bottom of the burger was burnt and it was dried out like it was sitting. This location is usually disgusting so I stay away, but now I will never go again. read more

their machine consistently went wrong and after I told them they didn't give me the coke I ordered and the cashier seems doesn't believe me. Who will lie about a coke! read more

This morning the staff at the front counter were incredibly rude. To start off, they forgot a part of my order so I go back afterwards with my receipt and tell them they forgot a part of the order and I'd like to have the thing I ordered, I paid money right? So anyways. This woman, she seemed to be the lead on shift, she slammed a cheese egg biscuit in front of me and I told her that's not what I'd ordered, it was an egg biscuit, no cheese, for my friend who's lactose intolerant. She made a big deal, calling me rude. Verbally assaulting me. And practically threw the money at me, as she decided on her own to give me a refund instead of making a literal egg and biscuit sandwich. That yall forgot anyways. So I take the money, go to the counter, and they ring me up as 2.77 instead of the 1.49 I was refunded. For an egg biscuit. And she proceeded to verbally abuse me. Threaten to call the cops and made me seem like the aggressor, when she had been rude and ignorant the entire time. Seems a little displaced. Get her out of your store and maybe people won't think this location is a 2 star dump. Her name started with a T, she was fat faced, rude, and an overall bitch to me, and other customers. Ignorant. Do better. read more

I ordered from the McDonalds App for the 'first time'. I meant to order from a different location, But it defaulted to the N Euclid location instead . I called the N Euclid location and spoke to a woman that said she didnt know how to cancel it, I said ok I will just drive to that location anyway and she said ok. I arrive at the N Euclid location and the greeting at the window was "Uber eats or delivery only" in a very monotone male voice, there was no hi or how can i help. I looked at my fiance and said is that a recording? we then again said "hello?" and it repeated uber eats or delivery only again. i said we have a mobile order is this not accepted? and it said again "uber eats or delivery only". i called the actual location and the same man appeared to answer and he said yes that was him on the speaker, i said it sounded like a recording and i said i expect better customer service we were asking a question and then he started getting loud with me and we just left. And why wouldnt the woman on the phone at N Euclid location warn me on the phone that its uber eats or delivery only. We wasted gas and time driving to that location and did not get our food. AND I need a refund. AWFUL and DISGUSTING behavior read more

It defies all laws of economics that this place exists. Consistently the worst and slowest service of any restaurant I've ever experienced. It's never clean here and floors are slippery like they've never been properly cleaned. I pray somewhere someone is thinking of a fast food concept to take this clown dahn. read more

if i could give this mcdonald's location a 0, i would. i ordered food online and they said they were close 1 hour before closing time. i call the next day and they refuse a refund and the food took 30 minutes because they had me waiting in the reserved spot. you would think i'd be a priority since i order the food fkin yesterday but apparently not. go to the penn ave location if at all possible, i'll never be coming back here. read more

McDonald's - a picture of the locations sign - Coffee & Tea Near Me - Pittsburgh, Pennsylvania

This has by far have to be the worst McDonald's I've ever been to. The service is horrendous. I was in the area after a business meeting and decided to come in here. First of all it took them 5 minutes to take my order and I was the only person in the place. Employees are playing I their phones and arguing while I'm in line. They definitely need better leadership here. read more

This McDonald's has the rudest employees of all time. They swear openly. They stand around on their phones. I deliver food from here with uber and wait no less than 30 minutes each time. It's filthy. They can barely speak enough coherent English to have a conversation. You'd get faster food from an unplugged crockpot. read more

I didn't even know a McDonald's this bad could exist. I was so impressed with how terrible the service was, this is what prompted me to sign up for yelp after all these years to post a review. It's worth mentioning that I don't have unreasonably high expectations for a fast food restaurant; I know that the employees are overworked and underpaid and the volume of customers is too high to expect perfection. But every time I've given this McDonald's a shot, it greatly disappoints. This last visit was the final straw: I ordered my food on the touch screen, but wanted to grab my drink so I headed to the counter where three employees were gathered around a phone watching a video and completely ignoring the line of customers. Finally, I asked for my cup and got told "no, we're out of large cups" right before the employee walked away. I was dumbfounded. The food came after 20 minutes. During that time, I watched one employee talk to a friend in the lobby, several argue, and was pretty (un)surprised to hear them openly cursing. Sometimes you could hear them cussing about a customer in the back. Along with the food, one woman gave me one small and one medium cup for my drink. I had to go back up to ask for a drink carrier and then again since they forgot about a smoothie or something. Each time I had to go up to the counter, the workers got increasingly and noticeably more frustrated and at one point, one worker in the back said, "This is the neediest f***ing customer ever." Even after all that, when we got home, they didn't even put my burger in the bag. The food that was there was cold and stale. We sent out a complaint requesting management to contact us about the issue and we got ignored. I can't believe that this McDonald's is still open after over a month. It's terrible, disrespectful, and makes me never want to go to another McDonald's again. I just wanted an apology and a coupon to replace the food I paid for and didn't get. I guess that was too much to expect. read more

I spent ages in the drive thru to order. The guy taking orders kept not hearing me and I had to give my order three times. I said I wanted a number two. Instead, I got just the burger and the drink. And I had primarily gone for the fries. So disappointing. read more

Wow I was super surprised by this McDonald's. Food was hot and fresh, fast and friendly crew workers. I'm honestly in shock. I give them 5 stars read more

If I could I would give no stars this business is a pitiful joke ordered a shake and then they started saying the machines are down I get a refund then I ordered a smoothie waiting for over 20 min and haven't received it. Disgusting business read more

Order the most simple thing , an iced black coffee. They went out of their way to mess it up by filling it with cream til it was white. The worst part? I asked for a new one and got a fly in my iced coffee. This is a disgusting establishment with disgusting workers. read more

Long time in drive thru for 2 milkshakes. Ordered around 3:38 pm and never got them until 3:49. No apology or nothing the guy in front of us didn't say anything to the lady about being slow. Nothing super disappointed with them at this location normally they are fast and they where not even busy. read more

Worst experience with any McDonald's ever. We came in and there was nobody at the register. There were 10 or more people waiting. One guy said nothing on his order was correct. Someone in a hoodie and backpack came over to the register and took my order. She got my drinks (machine was down, but they had a big discussion about it). My drinks sat there behind the counter and she walked to the back. Then while nobody was getting served, a lady came and said in a monotone voice with no urgency, "there is a fire in the back. We need to evacuate. I can refund your order or try to give you your food." most people left and no coupons were given, my food was incomplete. Firetrucks came and left within 2 minutes. They locked us out with no sign, nobody outside explained anything to new guests, except me. The entire staff sat near the windows eating and drinking food. I walked up and motioned that they forgot my drink and they shoo'ed me away while they ate and drank theirs... They watched us eat outside on the curb. This is the worst service I've received anywhere. read more

Took 15 minutes to get food after I ordered. Definitely not fast food. Warm old nuggets and burgers. Stay away.

Where do I start? This is the worst trashiest McDonald's I have ever been to. Saturday night I was driving for uber eats to make a little extra money. It was around 9pm when I got an order at this McDonald's. When I get there the lights are off outside but I could see all the employees standing at the front counter. So I pull into the drive thru. The girl comes on and says sorry we are closed. I said oh ok, I got an order for uber eats do I just cancel it or do you? Then I hear a different female employee say "she said we're fucking closed." The original employee comes back says sorry about that and tells me the machine is down so they didn't get the order. I just pulled away before I lost it on those trashy employees. That place should be shut down. That's the second time I've had to go there for uber eats. The first time wasn't much better. Employees with attitude. If you hate your job so much maybe try to make something of yourselves because having an attitude like that won't get you further than burger flipping. The food is probably just as bad. Beware of this location. Nasty. read more

If I could give 0 stars I would. This is not just the worst McDonald's, it's truly the worst functioning fast food location I've ever been to. You will stand in line with no one at the register for 20 minutes, if you're in the drive thru be prepared to wait 10+ minutes for someone to acknowledge you're there, the food takes at least 5x longer than it needs to, you will be forgotten about if they send you to a parking spot to wait for your food in the drive thru (I waited 40 minutes once and had to go inside only to find out they never started my order), they will screw up your order every single time, the workers are arrogant - ESPECIALLY the manager - she is truly the worst, the ice cream machine is always "out of order," they've literally run out of chicken and hamburgers, they rip you off for fries and fill up the fries half way....I could go on and on. Avoid at all humanly costs. Every time I go here I want to pull my hair out and scream. I do not know how they're still in business. Do not waste your time - there's another one right up the street and even though it's a mile or two further, you will still save time because of how slow, unorganized, incompetent and ignorant the one on Euclid is. read more