On March 28 9:30 am me and my bf went to get breakfast we always go there for breakfast and there always top notch we waited in line and waited we got to the window and and orders they told us to park at spot 6 and they'll bring out food I think there were issues not a hindered percent sure we waiting they brought our food out it was missing two hash brown and they brought us out the 2 we're missing and an extra one and an apple pie for the inconvenience this is the first McDonalds I went to where the workers are very nice and generous for the customers!! 10000/10000 would reccomend read more

Absolutely disgusting experience. I witnessed an employee SPIT IN A CUSTOMER'S FOOD, and honestly I'm still shocked. That is beyond nasty and completely unacceptable for anyone handling people's food. Management seriously needs to investigate this immediately because customers should NOT have to worry about someone contaminating their food. read more

Food it's McDonald's! The fries & iced tea are hits for me. Use the app it offers rewards and you'll get in and out faster. The service is professional never any issues at this location. I visit the drive thru and not inside but it's a remodeled location. read more

Take out | $1-10 Lighskin with the fried blonde hair working the drive through was rude and was gonna find herself smacked snatching things out my hand. Asked me if I ordered a green tea I said no and still tried to give me it after I told them I didn't order it and then gave me a problem about it. I had to drive away to I was going to go though that window and smash her teeth down her throat read more

Just left this mcd. I ordered two large meals but the employee mistakenly rung me up for one large and one medium. Mistakes happen. I get it. When I asked the mistake to be corrected all of the sudden the planets collided! The employee said "you already paid it's nothing we can do". I said "you employee made the mistake. Can't it be fixed". He asked another employee and came back with "what do you want us to do?" Well, I don't know the procedure for this situation but I replied "I would like to get what I asked for." I imagine they would just upcharge me for the difference. Or, since the mistake was on their behalf just eat the upcharge and change my medium drink and medium fries to a large. I doubt Mcd would go broke doing this. He checked with the employee and came back and said "we can't do that because you already paid." Again, I don't work for mcd I assumed I was paying for the correct food. He asked the size of my meals. He repeated my order and the screen was correct. Not sure what happened on their end because I'm the customer sitting in the car. Meanwhile, the world is curing diseases and mcd can't figure out how to accommodate a minor mistake. Meanwhile the medium fries and large fries are the same amount of fries. Don't waste your time here. read more

McDonald's - Burnt food. My son could make this. And he's not even due to be born for another 3 months. - Fast Food Near Me - Philadelphia, Pennsylvania

I waited for 15 min in the drive thru just to pull around and have to scream "hello" To the lady who was not doing her job with her ear piece in. She was #1 picking her nose, looks like she was on something, and didn't remember anything we said. We had to repeat it MULTIPLE times to her. Music was BLASTING the lady could barely hear us. And 2 of the coworkers who were I guess making the food didn't have their mask on. NOT PROFESSIONAL AT ALL THIS PLACE SUCKS SORRY. My food was just thrown in the bag. My chicken was burnt too. read more

McDonald's - a brown paper bag filled with snacks - Fast Food Near Me - Philadelphia, Pennsylvania

I waited in the pick up spot 10 mins food was cold and it was the wrong order so I had to go inside and argue with someone just to find out it was the wrong order, regardless the food was cold. So after going back and forth with who I think was a supervisor all he cared about was how everybody was on their phone. When I got my food it was a sloppy mess. The way the staff reacted I didn't trust the food so money down the drain. No more Mac Donald's for me. Staff was very spiteful when I complained. read more

Let me tell you how this McDonald's is the absolute worst. I just sat in a 10 minute line waiting to order, only to order and get to the first window and be told the credit machine "just broke" and that they only take cash. I just canceled my order and left. Another time, I ordered and they left out almost half of my order. And every single time I order for delivery, my order is messed up, they don't give sauces they charge for or they skip giving you a whole chicken sandwich. It's so ridiculous, maybe the service at Starbucks and Chic fil a has me a little spoiled. read more

I stood there for 15 mins and no one said a word to me. 5 employees walked right by me. Never got my coffee...

Stopped here for breakfast with my mom. The place is clean and the staff is friendly. We both got egg McMuffins with hash browns and enjoyed our meals. They have a small outdoor seating area which is nice. The bathroom stalls are tight but clean. read more

Don't order after midnight. I'm an Uber driver and I always wait atleast 10+ minutes for the order to be ready. They don't staff enough people for 3rd shift. I'm currently waiting in line behind 5 or 6 cars, and nobody is moving at all. This is bad read more

McDonald's - Waiting in line 10+ minutes - Fast Food Near Me - Philadelphia, Pennsylvania

Always forget stuff I called and the lady was laughing and hung up on me. Never order from here.

I love this McDonalds, they always get it right and usually 9 times out of 10 have the ice cream machine working

Lazy staff, don't answer the phone, they forget parts of your orders so watch out ! Just go to a different McDonald's

This is the worst McDonald's I have ever been too. Waited 25 minutes for food and customer service was horrendous! Ordered coffee that was flavored, they took the order and money with no problem, then as we were getting our order, we got regular coffee instead of what we orders because the machine was broken and we were not told. Do not come here!!! There are other McDonald's close by that are way better! read more

I love this place. I go everyday for the same thing i usually don't go in any more due to me being lazy but they have great customer service the inside is usually clean or your will see young people walking around and cleaning it, and when you walk in you get greeted read more

Food is horrible service is horrible. I will never get food from this sloppy run McDonald's again. Oh one more thing. Your employees are soooooo rude read more

I, Hoagie lage, had waited an hour to order my food then 40 minutes to receive it this is horrendous and they need to fix this. This should be illegal. read more

Horrible service. I waited at the point of purchase for over 5 minutes until a manager realized that there was no one working the register. Now I am sitting at a table and it's been over 10 minutes and have not received my side salad and burger yet. read more

This McDonald's might be the WORST one I've ever ordered from. Me and my friends did UberEats and received cold, incorrect food that was old and stale. Not to mention it took over 2 hours despite being 5 minutes away. Save your money and go to another McDonald's. read more

Absolutely terrible. This place deserves zero stars. My boyfriend and I just got home from vacation around 8:10 pm and decided to stop here for a late dinner. The drive thru and restaurant were dead so we thought it would be quick. Boy, were we wrong. To start with, the one car ahead of us was taking forever with ordering - we thought maybe it was the customers fault, but when it was finally our turn to order, the woman taking the order had quite a difficult time trying to put our order in and kept mishearing us. Not a big deal, but it made the process even slower. Now for the most aggravating part. We pull up to the window to pick up the food, and the woman doesn't acknowledge us, and we were sitting there for 5 minutes while she was chatting away with coworkers. My boyfriend started to get aggravated, and he motions to her to open the window and asks her what she is doing. She tells us that she is not on the fryer and not making the food, and her job is to just hand out the food. She had a major attitude with us. After this exchange, she eventually handed us the bag of food and didn't say a word. Then she turns back to her coworkers to complain about us. At this point she still has not handed us our two sodas and a shamrock shake that we paid for. So again we wait there another 3 minutes and have to get her attention. Another woman was there who we thought was a manager and didn't seem to be too apologetic to us. We had to tell this other woman we still have not received our drinks, and we pointed out they were sitting there right behind her. The service we received at this location was terrible. When we got home, my boyfriend called the store and spoke to a manager. Surprise surprise, the manager told us that this is the second complaint he's received from the employee in question and that he had "severely reprimanded" her. He offered to make this up to us, but my boyfriend declined as we don't want to give them any more business & this experience left a bad taste in our mouths. Oh and to top it all off, they gave me a coke instead of the Diet Coke I ordered so that had to be thrown down the drain. They need to hire employees that know how to speak to and treat customers. This was unacceptable. read more

McDonald's - the receipt for the restaurant - Fast Food Near Me - Philadelphia, Pennsylvania

This was the worst McDonald's experience. We had an early morning work shift so we stopped to get some breakfast. As soon as we rolled up to the drive thru, she said wait a minute. That isn't the issue. She then asked if we were ready after 5 minutes. Still we kept out cool. We told her our order for 2 breakfast combos. She said "last window". We roll up and after 2 minutes, she comes to the window and says "$10.xx". My friend pulls out his card and she says "cash only." We asked "what?! McDonald's is cash only?" She says "yeah". We asked why and she closed the window. Gave us the hand and walked away and started mopping. The customer service here was unbelievably rude and I cannot believe that she said cash only. Very shady. read more

In all the years that we've attended this location, their shake machine has NEVER worked. Over the years, we've been ripped off so many times that I assure you, I'm not laughing. Tonight, they tell us "go to the first window" We go to the 1st window and wait for about 10 minutes before they bother to tell us they closed that window and to go to the second window. Fast food? Not exactly. Then they don't give us our burger. Double Quarter Pounder with cheese. You better believe we paid for that sandwich. I bet it's tasty too, you'll have to ask whoever is eating it, because it isn't my husband. This location is a joke in our neighborhood. Everyone around here knows that you get ripped off, but if you're in a hurry, and forget to look in the bag before you get home... sucks to be you and I'm tired of it. read more

Omg! Close this place! They charged me for a #15 and kids meal and acted like I didn't order anything! Don't ask for a manager because they won't help. Just awful!! The dirtiest one ever. read more

What an unpleasant experience @ 8901 Frankford Ave McDonald's in PHL on 9/13/2021. As a worker who is always on the road almost daily I stop at any nearby McDonald's to make a purchase and use the restroom before a work appointment. Went out of my way to get to this location. Upon arrival at 10 AM or so, doors locked. Delivery truck is blocking most of the drive-in line so that made using the app too difficult and dangerous while figuring out what that was all about. Went to the drive-in line & ordered a large soda. Came to $1.73. I gave them $5.00. I received only $3.25 in return instead of $3.27 with no receipt for my travel expenses. I asked about my 2 cents shorted me more about principal than the actual 2 cents. I was informed by person that was dressed like a manger that they are running out of change. (At 10 AM?) In that case they should give me $3.30 in return as NOT HAVING ENOUGH CHANGE IS YOUR PROBLEM as the seller, not my problem as the buyer. What a customer mess this place is. read more

I agree with other reviewers. It was a horrible waiting experience I must've waited 20 minutes for 2 sandwiches! It wasnt even a late night grab it was 6:30 pm and I was the only car in drive thru when I received my food the lady gave us an attitude like I was bothering them. I won't be buying McDonalds nomore. What a shame. read more

I witnessed one of the most rude employees ever at this mcdonalds. A man (who was there before everyone ) was waiting for his food with his kid. He was complimentary to everyone and really polite, just seemed like a very nice guy. two people who ordered after him got their food and so he asked (nicely) if his food was ready. First the girl tried to give him someone else's food and when he looked in he said it wasn't his. So she snatched it right out of his hand. And he said 'wow sorry'. She said 'you don't have to get smart'. He said 'can you check that one'. So she did and it was his. She said really rudely 'it's waiting for your chicken' he said 'It's ok I don't want the chicken just whatever is there is fine ' she ignored him. So the manager was there the whole time so he said 'can you hand me my good bc this is ridiculous'. She did and he walked away. Then the girl who looked disgusted said loudly 'thanks have a GREAT day'. All while the manager was standing there and didn't say a word. Oh and it was dirty as hell in there. Ew. read more

This may be the worst McDonald's in the USA. The place is filthy, the workers are rude, ghetto and use foul language like its normal. No free refills, you want an extra BBQ sauce, yea that's 25 cents. Never any straws, napkins, or ketchup out for guests. Service is slow, staff members on cell phones, play fighting, cursing, it's disgusting. Don't go in the bathrooms unless you want to contract a disease. You can tell the owner is M.I.A. or a cheap skate. This place should have been condemned and demolished with the Lidonfield Projects behind it. Any positive reviews about this place are obviously written by management or the owner. Dine at your own risk, stay away !!!!!!!!!!!!! 0 out of 5 stars. read more