This McDonalds is conveniently located nearby the Arrowhead Mall. The inside at first glance looks clean, but I could see trash and miscellaneous boxes being stored to the side of the kids play area. Ordering was a bit glitchy as several kiosks were out of order or took awhile to load screens. The food was normal McDonalds, tasted good but wasn't very pretty. For example my double cheeseburger was pretty squished when I unwrapped it. (I did eat there, so there was no bag squishing possible.) You can tell based on all the signage around the restaurant that they have issues with loitering. There were signs saying you can only be there 30 minutes, even if you eat something. And they keep the bathrooms locked (you have to be buzzed in by the counter). While the food was normal McDonalds, I would probably not come back to this spot as it just didn't feel right. Maybe the drive thru is the option so you don't need to see all the inside turmoil. read more

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I hope they all see this --- Negative stars because they literally forgot my whole order lmfaoooooooooooooooooooo I knew it was gonna be bad just by the convo at the speaker IYKYK- $6.55 for a cheeseburger :) this generation is COOKED bad... these teenagers these days are so unaware, nieve. It's very concerning and should be addressed at the home (questionable parenting) ----sincerely blue car read more

Always taking forever with simple orders, had the car in front of me wait 5min just to send them to the parking lot.

Manager please hire more people you have a lobby and drive thru full because of short staffing

This location is passing off yellow water as tea. There is literally zero tea taste to this. I Asked the young man in the drive thru for different tea, was told all their tea is like this. I don't mind the price increase on drinks, but it should at least taste like you brewed some tea in the water. read more

McDonald's - Weak tea - Fast Food Near Me - Peoria, Arizona

I ordered a "crispy " chicken sandwich. The only crispy part was the bun which was burned. The chicken was soft and tasted like over used fryer oil. Definitely won't be seeing me again! read more

McDonald's - Fast Food Near Me - Peoria, Arizona

COVID-19 Period Review I like to think of myself as a positive, glass half-full type; but after coming here today and experiencing a funny, sub-par everything, it's kind of hard. Let's start with parking, or lack there of. They have a dozen or so spaces on one side. All the spaces are very narrow and taken. How can that be with no one inside? The handicap ones are on the other side and they're blocked by folk trying to get into the doubled Drive-Thru, by using the parking spaces as a lane. It's a mess. Next up, the ordering process. McDonalds corporation prides itself on how fast and intuitive their cash machines are. Well it seems this location failed to train the worker bees, who seems befuddled and confused by it all. Newbie? My simple order, two McDoubles, one New Crispy Chicken sandwich Combo and a drink with no ice. Never understood why they filled their cups to the top with ice. Grrr I don't want to be too cynical here. I waited ten minutes and had some fun watching the couple in front of me. Seems they asked for two iced coffees, which kept coming out with mostly cream and no coffee. Now they were really annoyed (po'd). After three attempts (3X), they asked for their money back and only then, did the manager get involved. Managers of course are the only ones who can refund a purchase. LOL. She offered to make them a new drink (4X) herself and low and behold, she got it right. Me? I got an education. Tell me what you think of my Spicy Chicken (photo) versus the marketing picture. It's sad looking and has no lettuce or tomatoes, etc. Never again. read more

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This establishment made me have extreme diarrhea and i think i got food poisoning. Don't go here

Absolutely loved the service here the manager brought us our drinks while our food was being prepared. The manager and crew was working as a team and cleaned everything in restaurant on a constant basis. The food was so amazing and made so tasty. I don't know the managers name but she is amazing. We also never heard the timers going off constantly like most McDonalds read more

The people at the drive thru are not treating paying customers very well. Might be a good idea to put the ones with bad attitudes in the parking lot with a broom. The food was old and dry except the hash browns that were dripping with oil. Won't see me again. read more

They got our whole order wrong! They did not include the condiments that we requested and did not include our drink! Do not go to this McDonalds if you want a happy meal experience. read more

trash service. missing food. called on the phone and someone answered and left the phone while i was speaking. worst customer service ever.

I was in town to run a nearby half marathon and was staying nearby. I stopped in here for a quick meal as it's my pre-race tradition to eat dinner at a McDonald's. I used the mobile app to place and pay for my order. It was very convenient as their app almost always has some decent deals. The deal I used for this visit was for a Quarter Pounder with cheese at regular price and a Big Mac for free. Since the McRib sandwich was back on the menu, I decided to get that as well even at regular price. I didn't wait long before my food was ready and brought out to me. With the current COVID pandemic, there were plexiglass partitions put up and masks were required to help with limiting potential exposure to the coronavirus. read more

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Upon arrival the front door was opened for me and welcomed in. The same girl also took my order and delivered it to me with great enthusiasm. Lucero was her name, she was awesome! Management material or beyond! The place was clean and the food delicious! read more

McDonald's - Double Quarter pounder with bacon, fries and a drink. - Fast Food Near Me - Peoria, Arizona

Probably the worst McDonalds I have ever been to. The wait times are the longest I have ever seen. I once sat in line in between windows for 45 mins and that is no exaggeration. The customer service is a joke. The amount of McAttitude that you receive for no reason blows my mind. Orders are rarely correct and fries are always cold. One time we even received a raw burger! Skip this one and go to any other! read more

McDonald's - Raw patty - Fast Food Near Me - Peoria, Arizona

Big thanks to the gal at the drive thru order window. I screwed up and did a mobile order and somehow checked the "I will pick it up inside" option. I ended up in the drive-thru when I realized it. She was nice enough to fix things so I didn't have to back up, park and walk in. I know it's not a huge deal...but she didn't have to do that...so thank you for the good service. read more

Really horrible customer service tonight. Stopped for just a diet coke. Drive Thru line was very long & not moving. Waited almost 45 minutes. When I finally reached the window, person took my money then disappeared. Finally after 15 minutes another employee asked if I had gotten my diet coke. DUH NO! Not sure what the issue was there tonight, but some thing was very wrong. read more

I get this is McDonalds, don't expect much... but the coffee here is terrible, absolutely horrible. Went back today, and tasted it before I left the drive through, and still undrinkable. Said something to the drive through, and she starts slamming things around, all hot and bothered. Isn't McDonald's all about consistency? Will drive further to a different McDonald's in the future. read more

Since they've been renovated the service has been terrible. Today we ordered and paid at 1:41pm and it's now 2:00 pm and our food is still not finished. There are 3 other people in this entire restaurant right now. This is the 2nd time this has happened here. Major issue. Poor management. Poor customer service. Update it's 2:09pm and we JUST got our food. Manager said sorry they "erased order by accident and had to re do it. I told her they should have notified us when they knew it was going to take a while. Over 15 cars have gone through drive through while we waited. She said food be right out and she would bring to table. I told her I was fine waiting there for the food. A few minutes later she comes out with food, completely ignores me and walks right past me to the table with the food........... She gave us a coupon for a free meal for waiting. 3 kids and service dog waiting for food for almost 30 minutes at a McDonald's? Come on now? read more

Having previously worked for a McDonalds, I know what it's like in there. I had a small order, just a sandwich and a drink. It took a while, but as I was waiting, I saw a young guy walk up and into the building, to be put in back booth. So now, I know they're just short handed, doing their best, and I don't mind waiting for it. When I got up to the window, the guy told me someone paid for my food?? Like? Talk about luck. And it makes sense they have a hiring sign in the drive thru--where all the traffic is. They're not lazy, they're just very tired humans, trying to make your lunch as quick as they can. If you don't like the service, be like me. I just applied to take this as my second job. read more

If I could give a 0 at this location-- Happy meal? More like UNhappy meal. I drove through the McDonald's drive through for a light meal, and decided to get a happy meal rather than a large order. I only wanted a few nuggets rather than a 10 count, so I ordered the 6 count nugget meal with the extra fries rather than apple slices. I ask for no drink, as I would just waste it since I had one already. The lady who took my order says "you have to get a drink" with SO much attitude. I was taken aback, as I had gotten no drink many times before. Then, after THAT encounter, I get home to only find one fry in my happy meal box rather than 2. I was very unpleased with this visit and had I never been before, would not return. read more

Horrible service found rat poop in my Big Mac and a chicken but in my nuggets so disgusting please do not go here. It's horrible.

Amazing service the workers were nice and went out of their way to help food was out fast.

Exceptionally rude. Glad I only was trying to get a soft serve. And that took a Herculean effort. Hard pass. read more

Stopped in for a cup of coffee at 11:50 am...awaited for 10 min at cashier...never a greeting, nor anyone at the registers...kiosk inop. Drive thru slammed... Worst service ever at McDonald's... May I suggest hiring more employees for weekend. Won't return to this location... 0 stars! read more

I went to this location on 9/30 around 815pm I ordered a fish sandwich meal with light tarter sauce, and a chicken sandwich meal. When I got home my fish sandwich was a piece of chicken with tarter sauce on top. I drove all the way back to this location I live in Peoria but was by this one so I got my food there. It was now after 9 and the dining adds was closed even though the sign said dining is open until 10, now I have to sit In the very long drive through line. I get to speaker and get attitude from person running it, she says well did u call first? It doesn't say if we F... up ur order call!!! I got to the window and there is 3 people standing there they open my fish sandwich box and all of them think it is super funny don't apologize or anything say my order will be at the next window, I get to the next window and the idiot it laughing and hands me someone else's order. Looks put out that he has to figure out anything. These employees r a disgrace to customer service & need to pull their heads out of their ass!!!!!! I won't be back read more

Are you serious? I have a 45 minute break from work, i work 10 minutes away. So basically 35 minutes to have lunch. Come to the drive thru approx. 1:30pm on Thursday, June 6. 2019. 27 MINUTES in the drive thru and for some reason, 5 cars from the other lane got to get their order taken first. Finally get to the second window, at 2pm,now I only have 5 minutes left. Wtf? THE BITCH WHO DOESNT LIKE HER JOB, MS, NO SMILE, tells me to pull into the reserved parking spaces. So you mean to tell me my food is NOT ready 15 minutes later? That is bullshit. And now, I have no more break time and have to inhale my food on my way to work. I will never come back here until they get their shit together. read more

Awful service and cold, greasy, fries. Waited in the drive thru an extremely long time, just to receive subpar burger... and horrible fries.

The employees are awful. Rude beyond rude for no reason. If you don't like your job, go get a different one. One older lady that works there was such a nice lady, I feel bad for her because everyone is such a negative horrible worker and she is the only one smiling and being nice I wish I knew her name ! Shout out to her for dealing with alot . read more

Absolutely discussed with the food, service, and environment. Line is beyond long all the employees are rude no matter how nice you try to be. Chicken sandwich beyond burnt along with chicky nuggets. fry's where more soggy then your grandma upper lip. I never knew what a polished dumpster looked like until I walked into this building. It's sad I had to spend my time to download a app and Wright a review when I could of been eating chicky nuggets (non edible). read more

I had to wait but by my surprise it was to get fresh food. I was happy with that. However coming in I was stoped by someone begging for food then as I was at the drink station. They have a guy camping literally bags and all in the lobby and he was begging for money from every customer. The place is otherwise quite which is a plus. May be do to the lack of customers wanting to stay here. As I was finishing up my lunch a person decided to chill across the lobby from me and start doing drugs. He had a slight burn out and left with a free water "soda" I assume this behavior is normal for the area. Other problems the employee was definitely new and had no job what he was doing. I get that we all have to learn but it Seam he was not ready to solo especially since my order was so simple. The lead supervisor taking care of things was rude and seamed bothered to help anyone. Never got greeted or thanked and was never apologized to for having to Waite more than 10 minutes for my order. I would suggest better training as well as not letting druggies and homeless take over ur lobby read more

They need to extend their breakfast menu to all day or at least later ten thirty doesn't work for me personally.

Walked inside and stood there waiting to order for 10 minutes, after no less than three people looked at us when we walked in. Finally a man told us the dining room was closed and told us to leave, but we had already pulled up our deals to use them. The app sucks also and the deals takes forever to load No posted hours and the hours posted all over the internet are wrong. Zero customer service, rude workers. Won't be back. read more

This is the dirtiest McDonalds we have ever been in. All of the tables were dirty. Old food spilled on the floor throughout such as an entire pancake. Understandable that service is slow these days but the guy ahead of us in line who ordered six sausage McMuffins was still waiting for his order by the time we had ordered, eaten and were leaving. Our first and last time at this location. Ick. read more

The worst McDonalds ever. Been waiting for 20 min. It's packed in here full staff and absolutely ridiculous. Stay away from this one. Cashier has no clue what they're doing. One cashier for 30 people in line. This place needs help read more

I'd give this place 3 stars but the drive through line was about 12 cars deep, so we went inside. It took 10 minutes to get our food after ordering. Coulda been a bad night or a bad time (9:30pm) but this isn't the first time the lines have been really long here. Food is normal, wait is not. read more

McDonald's - Fast Food Near Me - Peoria, Arizona

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Well! I didn't think it was possible! In all the years of eating at McDonald's! THE WORST FRENCH FRIES, BURGERS AND SERVICE! The fries were very greasy and stale, burgers were like rubber and buns were stale as well. Tried to have them replaced......replaced with same! Never again. read more

This is not the McDonald's I would normally stop at but it was on my way home from shopping. It was mid-afternoon but the two-lane drive thru seemed pretty long. I thought, "well this will move fast"....wrong. And once you're in it, you can't get out. After a crazy amount of time, simple order, filet of fish and quarter pounder with cheese. By this time, I'm REALLY hungry. First problem, the filet of fish came without the FILET! A bun with tartar sauce in a box...not even the cheese. Second, the bun's edges on the quarter pounder were dry, hard and stale. I've never had such an experience at a McDonalds and won't ever go back to this one. It makes me a little leery about going to ANY McDonalds now. read more

Worst place every! Went today and waited in the drive thru 10 mins never moved. Backed out of the driveway like everyone behind me. Went inside only 1 person ahead of me. It took 5 mins for someone to come help her. The manager just kept staring never saying she will be right with her. Waited another 10 mins. Finally my food came up but sat on the counter another 5 mins. Have no idea why because nothing else was added to my bag. The girl finally walks to me to give me my food. Fries were cold. Asked for a refund. Best part they were out of receipt paper. So have no idea if I got a refund. read more

Was asked to pull up to the waiting spot and waited 11 minutes for my order that never came out. Went in and found it sitting there and waiting. Conner was very disrespectful and said "it's only been 11 minutes" and proceeded to be rude to my by calling me "hun." Wow. Awful service and the child that was managing the store was a real douche. Go somewhere else, there is a McDonald's on very corner. Avoid this one at all costs! read more