Close to our residential area. That's where the positives stop. Went to drive up, had a hard time understanding the Order Associate but again I didn't have my Hearing Aids? Ordered a Big Mac and Filet of Fish Meal to find out Soft Drink Machine was not operating so I substituted a shake which they added a $2.60 up charge, that I feel should have been waived as it wasn't my original beverage choice or decision. The Bun on the Filet of Fish was "ROCK HARD" Unbelievable and inexcusable! Probably had been sitting around for a while, even the fish filet was dry and hard??? The Associate collecting the payment and handing out the food were very pleasant. We will give it another try as I try and stay positive in all my reviews, this was an exception! read more

McDonalds - sales slip showing up charge on drink when their machine was inoperable and couldn't accommodate a Coke which was my first choice! - Burgers Near Me - Peoria, Arizona

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I have tried to give this location a chance. I have tried multiple times for breakfast, lunch or late night. I have tried when there is a line and no line and I have tried inside. There is one constant. This place is terrible top to bottom. I estimate in my live time I have been to a couple hundred different McDonalds across the world and this is hands down the worst McDonalds experience in my life. Food is terrible, it takes forever for each order and almost every time the order is wrong. You almost have to do it on purpose to get orders wrong on such a consistent basis. Why run a campaign for spicy nuggets and then you don't have them. This morning I ordered a sausage McMuffin with egg and two hash browns. The cashier said pull around the car if front of me to wait. It was clear he didn't know there were two cars in front on that one. I parked in the mobile order spot one and watched 6 cars cycle thru the drive through and they never brought my food out. I had to go in and they gave me something wrapped in a sausage McMuffin with egg wrapper and I get home and there is no egg. Unbelievable. Where is the owner? Where is the manager who should be checking every order. Where is the regional manager. Where is the training. This store needs a complete re-boot because you are ruining McDonalds for everyone in this area. This is very sad for those of us who grew up on McDonalds. Guess it's off the Burger King for me. read more

Very unsanitary and low maintenance forgot my drink multiple times coming here they always forget my order and it's always low staff. read more

McDonalds - Unsanitary on the floor - Burgers Near Me - Peoria, Arizona

New open for over two months. Never have a good staff. It takes a barge on 25 minutes to get anything. The headquarters ignored me and the Franchisee is is not relevant. I go to Taco Bell instead, right next door. I have to drive to McDonald on Lake Pleasant which is twenty minutes away! So if you have patience and the lack is f quality food go to Lone Mountain! "Horrible store" read more

I've tried this location a couple of times thinking it would get better but having to wait over 20 minutes for a simple burger and 6 piece nuggets is crazy and has made us late on multiple occasions. I've tried to give grace but this is apparently the norm and we will not be back read more

The orders are always wrong. The fries are never fully cooked. It's a disaster. I think the staff is mainly young kids who most likely have not received proper training. read more

Stopped in today to this brand new McDonalds to grab a few Mc Flurries. I used the app and curbside pickup which was easy although there was a bit of a wait but that is expected when you go on their first day open. The attendants were friendly. The McFlurries were good but the packaging was different (all paper and no lid for a carry out). I look forward to coming back again for a full meal. read more

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I tried to play nice because my husband likes to come here ocassionally and it's close to home. However, The orders are always wrong, tonight the bun on the fish sandwich was hard and his Quarter Pounder had onions on it. He hates onions. I can't give money to a business that can't handle simple orders and has become nothing but a disappointment. Fast food or not, it's not worth the time and the money anymore. Expect nothing good and you won't be disappointed. read more

McDonalds - New Hours Confirmed - Burgers Near Me - Peoria, Arizona

Worse McDonald! When you have to sit in drive thru for 15 minutes they are doing something wrong. Even going inside difficult ti get somebody's attention to order. Never anybody at counter. Corporate di something! read more

This place is absolutely garbage. Food is never fresh or warm. Service is mediocre at best, the only worker that has provided great service is the young gal that works the pay window in the drive through at night. I've tried this place numerous times each time hoping for better results and it's a constant let down. Super unfortunate. Whoever runs that store needs to get it together. read more

They ran out of food yesterday and they still have no burgers or fish filet sandwiches. A burger restaurant that has no burgers. Got chicken nuggets and then learned they ran out of sweet and sour sauce. If they can't actually stock their restaurant with food then what's the point of owning a restaurant? Last night at dinner they were out. Checked for lunch today and still don't have burgers or fish filet sandwiches. Close this place down and put in an actual functioning restaurant. read more

McDonalds - Food unavailable since yesterday dinner. This was at 1:30 PM the next day, still no food - Burgers Near Me - Peoria, Arizona

We ordered at the desk not kiosk. Although the service was adequate the music in the back kitchen was so loud we could not hear what we ordered. read more

This was easily the worst fast food experience I've ever had. The employees were unbelievably rude and acted like helping customers was a burden. There was zero sense of urgency, zero professionalism, and absolutely no customer service. We waited 20 minutes for curbside pickup with no update, no communication, nothing. Finally had to go inside, only to stand there for another 15 minutes being completely ignored. Staff made eye contact and still chose not to acknowledge us. When we finally got someone's attention, the attitude was just as bad--dismissive and unapologetic. If you're expecting quick service, don't bother. This place moves at a painfully slow pace and clearly doesn't care about the people they're serving. Completely unacceptable. read more

this place is wild! We placed an order at the kiosk and it took 20 minutes to get two cheeseburgers & two iced coffees. We came a few months ago and thought it was just a bad day, but I guess this is their regular thing. I don't expect people to rush with a sense of urgency when they make fast food. But, a general sense of movement forward is necessary. I don't know how long it would taken us to receive our order if I hadn't presented the receipt and asked for an update on my order. The iced coffee was WEIRD. we looked at each other when we took a drink and both went Hmmmmm Everyone in there was going through the same experience. God bless this place: I'm embarrassed for them. read more

One Star -- McDonald's Vistancia This location has repeatedly failed on basic operations, customer service, and food accuracy. First experience a few weeks ago. I ordered breakfast through the app right after opening. I paid in full. I arrived to find the front doors locked and no one responding. I did not receive my food. I did not receive a refund. There was no resolution from the manager after calling them later that day. Second experience. Last night my wife ordered dinner for the family. When she got home, my sandwich was incorrect however the fries were correct. She drove all the way back. They refused to remake her food because she her food was correct, so she ended up eating cold food. However, they did remake mine. When she got home and the burger was finally correct, but now the fries were cold soggy and over salted. I am not driving back a third time. Third experience. This morning I ordered my normal breakfast in the app and paid with Apple Pay. I arrived at 10:31 and the app showed my order was canceled. At the drive-thru I was told to pull forward to speak with the manager. The manager said the app automatically cancels breakfast orders after 10:30. That is not clearly shown in the app. When I asked how this could be fixed, I was told I could only buy lunch. I declined to give them more money and left. I then called the store and asked for the district manager. I was given the general manager instead. I could hear staff discouraging her from taking the call. When she did, she talked over me continuously, refused to de-escalate, and would not discuss any meaningful resolution beyond blaming the app. The conversation went nowhere, and I was ultimately told I am no longer welcome at this store. Fine, you don't want my money then I will take it elsewhere. This owner-operator has no control over unprofessional managers, no control over customer service, and no control over food quality. When customers get upset, they threaten to have you removed from the store, call the cops, or trespass you. How do you make any money if you can't keep customers happy and you kick everyone that has a legitimate reason for being upset out? This location is unsatisfactory from top to bottom. Do not order food from this McDonald's. You will likely have one of the worst McDonald's experiences possible. There is always a best and a worst McDonald's. This one is clearly the worst, which is reflected by the volume of one-star reviews across platforms. read more

Have got to McDonalds most of my live and I am in my 80's. This the worst one I have ever seen for service. Live lose by and was glad to hear when one was opening. Well. is deplorable no one to wait on you, no coke machine, they're lined up outside waiting for orders. Lined up inside waiting for orders total nuts. It has gotten no better since it's opened. No control just a bunch of young kids in the back running around not knowing what's going on. It is a disgrace to be called McDonalds they should pull the name off. The owner does not know what he is doing and should close the doors. Just read the reviews. WERE ALL GOING TO GO BACK TO LAKE PLEASANT... read more

Worst McDonald's ever! Service is just atrocious! Shouldn't be that difficult to run a drive thru! Been three times, issues everytime, once they wanted me to go inside if using a card? Next time had me drive around a car to the third window only to ask why I was at that window then had me park out front?? Last time the food was cold when handed to me, and no one wants old, cold McDonalds fries read more

The line is taking forever And the customer doesn't know how to speak Spanish, but my grandma knows how to speak Spanish The customer tell us to come here, but Grandma doesn't understand read more

Sad state of affairs at this location that opened on/about 01 July 2025. My sausage egg McMuffin had no sausage on it. Our two quarter pounders with cheese had double meat. Too much. DIdn't notice these screwups until I got home and opened the bag. Another trip they had no carbonization for soft drinks. Another trip their card readers was broke. Numerous people reporting similar egregious outcomes at this store. tinyurl.com/mte47wkc How can a McDonalds be so wrong for so long. 14 October 2025 read more

Mobile app never works here. Kiosks inside won't let you put your app id in so you can get the points easy for an order. No one is at the front counter to take your order. Multiple orders have been wrong. Very disappointed with how this store has opened. Until I hear of improvements I won't be giving this place any more of my money. read more

this Mcdonalds was great when they first opened summer 2025. They could not be any more slower holy shit. Yall gotta hire some employees or shut down this is actually insane. Food is still good. But bruh, i ordered on the app and its taking 30+ min just to get it. read more

No stars if that was an option. This is my third trip and my order is never right. The tickets are correct but what's in the bag doesn't match. Today I ordered a sausage biscuit and got the biscuit only. Can't these folks read????? Whomever is the franchise owner, you are in a lot of trouble. There must be gaps in the training program. I'm done, convenient or not. read more

It was 9:00 PM on st. Patrick's Day and I thought I'd stop at the local McDonald's for a couple cheeseburgers. I ordered two cheeseburgers without salt at the drive-thru window after a hard time understanding the garbled voice that was taking my order. When I got home, there was no cheese on the cheeseburgers! The receipt clearly said two cheeseburgers, no salt. This is an indication of poor management and inadequate staff training, lousy food and lousy service! Avoid this place! I wish they would've built a Burger King here! read more

This is the worst McDonald's I've ever been to! If at all possible find another place to eat. Service is terrible and food is cold and thrown together, obviously no pride from ownership or commitment to customer service! I've given them four tries, thinking they were trying to get their act together, but that is obviously not the problem. read more

New McDonalds is a complete disappointment. 1 of 4 Kiosk work. No customer service what so ever. Don't walk in unless you want to wait for ever for your food let alone get your order processed. McDonalds has completely destroyed the brand with eliminating counter service. Customers inside were complaining and others just walked out. Only went there to use an old rewards that was expiring and do not plan on going back. My advice is go to Chili's down the road. More value for the money and a better experience. i would give zero stars if it were possible. read more

Been here twice 1st time got the wrong order second and last time they gave me rock hard food that had weird discolored chunks in it and forgot and item in my order. Some of the people who work here seem nice and the others are just blown out bar-tards read more

Absolutely Terrible. Terrible Food, Terrible Service. Worst McDonald's I've ever been to. I've been there several times and they always mess up the order somehow. read more

Awful service, mismanagement and clearly needs a visit from the McDonald's corporate office. Food orders always wrong, runs out of ice cream, fries, syrup basically everything essential. read more

What could improve? Speed of service, freshness of your order, accuracy of your order, customer service. Not sure why this McDonald's consistently underwhelms but it would get a 5 star review for that. The difference between this one and the Lake Pleasant location is vast. Hopefully they can figure it out. read more

How about everything? Who is responsible? Who is the franchise owner? This McDonalds is causing Ray Kroc to roll over in his grave. A simple order of a Medium Diet Coke Turned into a 15 minute nightmare of having to pull over in the waiting area?!?! Are you kidding me?? I ended up getting not what I ordered or even what I wanted, I ended up with a Small regular Coke. I understand that the price of the medium is the same as a Large. First they were out of Diet Coke at 10:30AM. THEN they asked me if I wanted something else I said yes, sure I would take a diet Dr Pepper. Then he hands me a clear soda. As he was running away, not noticing, I told him that he must be out of Dr Pepper too. Then he told me to pull around. 15 minutes later, I went back through the drive through, they had not even changed it out yet, SO I settled for a small regular Coke. It's NOT THAT HARD PEOPLE! Omg. This is one of MANY disparaging comments about this McDonalds locations. read more

The food was basic and bland we ordered fries and three drinks took twenty minutes to get those and every single time we go there they always mess something up and the employees seem to favor service to the drive through read more

A hot and spicy chicken should not require us to pull around and take 10 minutes. It's ONE sandwich. This place needs to figure it out. There's always something at this location. Maybe try hiring people above the age of 12. Along with that, I've come here numerous times a when I order a quarter pounder, thy give me Big Mac meat, which is different and always burnt. I pay extra money for a quarter pounder. I should get quarter pounder meat. read more

This was my fifth visit to this location. I gave it one more chance. Every other visit has been horrible. One time in the drive through they had me park because my order wasn't ready. I was parked for 15 minutes and was still waiting on my entire order of 2 happy meals. I went into the store and found out they hadn't even started my order yet. Then I saw an employee drop two nugget boxes on the ground and he picked them back up to be used! My husband got a burger on the way to a job site and they left the paper on the burger then cooked it! We gave it one more chance today as we are moving and needed a quick bite. We ate inside and ordered at the kiosk. Three McDouble meals. After waiting for 20 minutes, I went to the counter and complained to the manager. They brought out our order 5 minutes later and it was completely wrong. The kitchen was dirty, the eating area only had dirty tables to sit in. A couple of teenagers also went up to the court l counter and I heard them say that they have been waiting for an hour to get their food. read more

I have given grace since it's a new location, but no more. I haven't had one order right! The point of FAST food is not to wait 20mins when nobody else is in line. Come on guys! Pay attention to detail. It's not difficult to give what was ordered. I haven't even asked for anything added or taken off. Management needs to train better or pay attention to staff. read more

Nothing good to say about this place. 20 minutes and still waiting for our food. Third time I've had this experience at this location. Last time read more

just terrible! always wait way too long for "fast food" sometimes they dont answer you at the drive thru speaker and let the other lane go a couple cars before getting to you. not what Mcdonalds standards should be!! it is Fast food so please get the food made and deliver at the drive thru window instead of making you park out front for a long time!! been there twice and they didnt even have orange juice at breakfast time. just a very sad location. dont reccomend at all!! read more

i come to this mcdonald's quite frequently since it is close to my home. not once have i been here and received efficient service. when i come through the drive thru i wait at least ten minutes to receive my food as well as everyone else in the drive through most of the time. it seems as though the workers don't know how to correctly do their job here. order is always messed up. read more