We are here for a volleyball tournament and this place is right across from the Orange County Convention Center. Due to the proximity we've eaten here a few times to get something quick and sadly, we have yet to encounter an employee who seems like they are happy to be there or somewhat enjoys their job. Getting someone's attention at the pick up counter to request ketchup (which they never include with your order) or a refill of your drink is next to impossible because none of the employees make eye contact with you when they are putting orders on the counter. Rather than anyone proactively asking "how may I help you?", you have to get their attention by interrupting their pattern of ignoring their customers or you would likely be standing there all day like you are invisible. On the receipt they give you, there is a survey that you can fill out to receive a free burger with the purchase of another burger. I filled it out and when we were there today, there was nowhere to add it to our order in the kiosk (and that's the only way to order food there). I had to choose the pay at the counter option and then had to wait again trying to get someone's attention to help me, because no one mans the counter! When I finally did, he said that he couldn't help me because to use the BOGO code they gave me from the survey, I needed a manager. He went to tell the manager what I needed and all I heard her say loudly was "he'll have to wait, I'm busy right now!". So I waited some more and finally she came over and helped me but she acted like I was an inconvenience and that she was doing me a favor. I'm guessing my order didn't actually start until after I paid because we had to wait even longer despite ordering from the kiosk 10 minutes prior. So while the food is what you would expect from Mickey D's and the convenience/location is great, the customer service there is severely lacking. Sadly it hasn't gotten any better in the 3 years we've been coming to this tournament. I know, fool me once, shame on you, fool me twice (or more), shame on me! Sadly my kid likes their food. I also included a picture of my hamburger today - are they now using mini grape tomatoes in their burgers? read more

McDonald's - Dwarf tomatoes the size of pickles - Fast Food Near Me - Orlando, Florida

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I recently visited this McDonald's , or as many locals affectionately call it, the "Big McDonald's," and I was genuinely surprised to see some of the low ratings. My nephew and I stopped in for a quick lunch and playtime, and we had a great experience. We ordered at the kiosk, took our number upstairs to the play area, and the staff was incredibly friendly. They brought our food to the table, helped with drink refills, and made the visit easy and enjoyable. The food was fresh, the play area was clean and well maintained, and there were plenty of kids playing while still feeling organized and welcoming. What makes this location special is the extensive menu that goes beyond a typical McDonald's, along with the large play area and arcade. We didn't use the arcade this visit, but it's a great option to have. Parking is free, and it's a fun, convenient way to spend an afternoon with kids without paying theme park prices. Based on my experiences here, I would absolutely recommend it to families with young children. read more

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We went to this McDonald's a lot since it was near our hotel and it's also open 24/7. I used mobile ordering a lot and it worked fine. They were also generally nice when I needed to ask them about something. This McDonald's is close to the convention center and it was slammed on one of the convention days. Expect long lines during events like this! read more

Food came out relatively quickly. Its a clean restaurant with ample seating. Parking was quite easy. Open 24/7 Close to Seaworld read more

Came for breakfast and didn't have a good time. Went in to order and it was a hassle actually talking to a real person to take my order. Then the food took forever and on top of that my order was wrong I customized my sandwich and they still made it the normal way read more

This is definitely one of the better McDonald's locations that I've been to. The food actually tastes pretty good and is crispy. Service is pretty fast and friendly. Atmosphere is the only thing I would suggest improvement on as I think their restaurant could be a little cleaner. Additionally, one of their drive-through screens is broken and has a very dark tint to it, making it hard to see. read more

McDonald's - Fast Food Near Me - Orlando, Florida

We stopped here for a quick order of french fries on our way home from watching a football game. The fries were hot and they had filled the container well. I always order through the app so all we had to do was run in and grab our food. The staff was friendly, and the place was pretty dead. read more

McDonald's - Service counter - Fast Food Near Me - Orlando, Florida

I had ordered cappuccino and breakfast in this location past few days, but every time I got cappuccino was warmed not hot, very disappointed. Food: 1.8 out of 5 Service: 2.2 out of 5 Ambiance: 3.4 out of 5 read more

If I could give this McDonald's zero stars, I would. We flew in late and were looking for a quick bite to eat, especially with a starving 5 year old. We ordered on the app and it took 12 minutes to get someone to come to the speaker. Then it took another 14 minutes to actually get our food. The guy handing us our drinks (and eventually our food) said absolutely nothing to us. Zero stars. Do not recommend. read more

This McDonald's is right next to the Days Inn where we stayed. We got breakfast on the way out. The food was good and we got through the drive through quickly with no problem. There's more parking than at most McDonald's. read more

I have patronized this location on several occasions due to the quality of their food; however, after my experience with their condescending manger, Freedy, I will no longer visit this location. After providing the cashier with my receipt and survey code to obtain a "buy one get one any sandwich" the manager, Freedy comes to the window and tells me I cannot use it at this location. I must use it at the McDonald's store I received the receipt. I told him I wasn't aware of this and proceeded to leave the drive thru. I have completed surveys in the past and used the code at another McDonald's location with no issue. I was never told it was invalid until today. Since I made a purchase at that location earlier, I still had my receipt. I completed the survey for their location, wrote my code on the receipt, and placed my order again. The manager was at the window displaying a vile demeanor and condescending attitude. After I provided the receipt, he looks at it like it's fraudulent. The address for their store #6660, was clearly visible on the receipt. He then asks me to provide my phone as proof that I completed the survey. After he views my phone I can hear him tell the cashier, "just give it to her, just give it to her" as if I was begging him for free food. When did McDonald's adopt the policy for customers to provide staff with their phone? Asking me to show my phone as if I'm a liar, criminal, or someone attempting to scam for food is beyond disrespectful and out of line. He had absolutely no right to ask for nor touch my phone. I only have to provide the receipt containing the code not my phone which is an invasion of my privacy. This manager's behavior is very off-putting and offensive. It reflects poorly on your corporation. Please provide your unskilled worker with the appropriate tools on how to properly interact with customers. With his lack of maturity and decorum he will always have a "job" and not a "career". read more

ZERO STARS* if there was the option. I came around 1:30 A.M. Their drive thru is open 24 not the lobby . I was coming to my hotel from with a scooter so clearly did not have a car but was hungry. I ask the guy if I can place the order (MIND YOU THERE WAS NO CARS THERE WAS ONLY 1 Before I approached him. ) He said " you don't have a car" no of course I don't have a car I would've gone in the lobby and ordered but it's closed so I came to drive thru bc I'm hungry. I said. He then said the lobby is closed and you don't have a car so you can't use the drive thru. I laughed . Because I thought he was joking ! He certainly wasn't . It made NO SENSE at all but hey to each their own when I pointed out the STUPIDITY OF IT. And left he opened his little window and asked to come back I didn't obviously after I was treated . I asked for him name prior to leaving he said it was JUNIOR . Although probably gave me his wrong name since he was so rude. Some black older male maybe 40 give or take . Worked drive thru over night on Saturday. I had to go to my hotel and order Uber eats bc of this when I have it across the street . This was ridiculous seriously I mean the amount of stupidity. I know it's mcdonalds but common LOL basics. read more

Service wasn't great. We ordered our food at 10pm and got it at 1045pm. We had to go to the front desk to ask for our food then we got it. The chicken sandwich tasted under cooked and the fries were hard. For the world's largest McDonald's that attracts more tourists should have better quality. Local McDonald's to me tastes way better. read more

This is the biggest McDonalds in the world and as someone who was raised in Orlando it's a nostalgic place to go. The food is McDonald's you can use your app for discounts and points. The service is ok, but the truth is this busier than your average McDonald's it's not uncommon to wait 15 to 20 minutes for your order. They have more than your average Mickey D's eats through they have pizza, pasta, and desserts. I have never tried any of this items so I cannot say yay or nay. Now this McDonald's come equipped with a full play place on the second level but the last few times we've been there it's been closed. They have a huge game room where you can pay to play, but most of the games are broken, it's been like that for at least a year and they haven't gotten any of the broken games fixed. The employees will refund you if you accidentally slide your game card on a broken game. It's just a shame cause this is such a great tourist location that even locals like myself love to bring the kids to for a fun night out. But it's gotten to the point where even the kids are not wanting to go cause the games are all broken. If you've never been ... go for the experience! But just know the game room may disappoint. read more

McDonald's - Game room - Fast Food Near Me - Orlando, Florida

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The workers at this location lied about Ice cream machine not working. I also heard the manger tell workers to lie and tell customers they're out of iced coffees even though they still made them for online orders. Most workers are antisocial and ignore customers asking for help. Receipt machines haven't been working for days straight. The bathrooms were also very dirty. read more

I've come here multiple times and asked for ice cream or a milkshake, and their machine has been down multiple times in the span of 5 days. I've even ordered items online that were then cancelled because they didn't have it. The managers and employees are EXTREMELY unprofessional with lies being told to costumers on what's available information of other costumers. It's not hard to run a McDonalds, and somehow this one with little rush manages to mess it up. read more

The real person registers were not manned, and when I stood there, not really wanting to use the kiosks, they all pretended I was invisible. Maybe partly because of this lack of human touch, the attitude of the entire staff seemed to ooze " go frik yourself", most especially the one carrying the food out. The food came out in a timely manner and accurate however, I just would not call it a pleasant dining experience. read more

McDonald's - They will ignore you if you stand here. - Fast Food Near Me - Orlando, Florida

Employees closed the dining room super early. Sign on door says it's open til 2am. Showed up at 11:30pm and the doors were locked and they wouldn't let me in. False advertising and terrible employees. Avoid read more

Came here late night/early morning and decided to try something new because the menu at this McDonald's is different than your typical location. This sandwich was amazing and I wish every location had them, it did take about 10-15 minutes to receive my order but you cannot rush perfection. The upstairs area/arcade was closed, that was a bummer and the reason I deducted a star. read more

McDonald's - Ham & Cheese French toast sandwich w/ hash brown - Fast Food Near Me - Orlando, Florida

Luis was very cool ; el quería estar seguro que mi orden estaba lista . El viene desde Venezuela , 17 años 2 meses en Estados Unidos ( no pierde el tiempo ) . In the kitchen the workers special Mylanda ( trainer ) was smiling . Super clean ( tienen un sistema de orden ) . No como en otros lugares están desesperados de que termine la orden . Hay cooperación ( ellos trabajan como un team de American soccer ) read more

McDonald's - Evolution .... Legacy .... Opportunities everyone in different era - Fast Food Near Me - Orlando, Florida

The absolute worst experience with a McDonald's yet. Manager sits back and laughs and jokes with staff. I ordered two full meals and had to argue for my second set of fries. NEVER go here. They do not care one bit about customer service. What are they even paid to do since the "do it yourself" kiosks. All they do is put food in a bag and good off. Where is the real work? My 12 year old could do this and do it better. read more

McDonald's - Manager and workers goofing off and making jokes about customers. - Fast Food Near Me - Orlando, Florida

Pizza was brilliant everything was great I would definitely come there again for sure the best pizza of my life .

Went to the Silverstar location in orlando last night and once I got home I seen my burger was raw and so pink I was instantly upset that I had ate that first raw bite without knowing it wasn't cooked . Drove miles back to show them ,called corporate and took a picture for my lawyer. The manager said oh no they took them off too early go talk to them ..IM DISCUSTED and I'm waiting on a return call from the Main office . Won't go back to any locations again read more

Came to enjoy a quick meal after Seaworld's halloween after closing at midnight and this is hands down the worst McDonald's in Orlando falling short of normal company standards. 1. Served undercooked fries and chicken 2. Recooked the same food just for the fries to still be undercooked and the chicken to be burnt (harder than a brick). How could you serve food that kind of food? 3. Staff not caring about the appearance of the restaurant by allowing 2 separate homeless people to sleep inside. read more

HORRIBLE they made me wait for 20 minutes without my food they didn't even give me a straw like what? Never go to McDonald's but if it is in anywhere besides in Orlando that's fine. read more

The food was really good!!! And I got chicken nuggets!!!!! And fries! I love McDonald's!! read more

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Deplorable. That's the only adjective I can think of. It's been over 45 minutes & zero movement on the mobile order. This place just can't keep up. I've sat in the parking lot this entire time and not one single employee has been able to deliver food to a single waiting car. The few that have gone inside have never returned. Why oh why is this place here? read more

I was surprised at the facelift and updates most if not all the McDonald's have had over the last year. When we entered we were greeted GOOD MORNING and asked to use the kiosk for faster service. A cashier stood with us just in case we needed help with our first Kiosk transaction. She was patient and really nice. We got our order and paid for it right away. You have an option to pay at the register or Kiosk. We took our cups and the number assigned to us and took a picnic table seating outside the patio area. They had nice music playing outside and a clean seating area with umbrellas available to guest. The waitress (yes McDonald's now has a waitress) brought everything to our table, including our beverages, forks and ketchup. I must say the experience here was nice. The family really enjoyed it. Thank you for great service! read more

McDonald's - Great service and breakfast - Fast Food Near Me - Orlando, Florida

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Probably the 2nd slowest McDonald's I have been to, I've waited around 45 minutes with curbside and have finally gotten a pretty mediocre meal. Your better off going to just about any other restaurant than this place. What a disgrace. read more

McDonald's - Curbside pickup sign - Fast Food Near Me - Orlando, Florida

This is the absolute slowest drive-through that I've ever been through. I ordered two coffees and three sausage biscuits and I've been in line for at least 24 minutes. The girl that took my order barely speaks English. My order was not on the screen so I couldn't confirm what I ordered so I just pulled to the first window. Once I get to the first window I'm thinking OK I'll confirm my order with someone. Think again Once I got to the window this girls accent was so heavy I still couldn't understand if she was speaking English. I confirmed my order from the receipt because I could not communicate with her. I finally got to the next window to pick up my order and that girls English was even worse. Omg. It's definitely not the ladies fault that their English is not that good, it's more the managements poor decisions on what positions they fill. I was nice and told him thank you and to have a good day. I'm never in a rush to go anywhere so I didn't bother me but the experience was definitely slow read more

Sometimes you just can't fix a lack of leadership and management I'm visiting Orlando and went to the local McDonald's for a quick meal before I moved on for my day. I ordered and I asked to have my cuppa coffee while they're prepping the meal. The register girl stated she could not do that! She was not busy no one else was waiting to order moving forward. My order was ready and there were a number of people behind the counter my food sat I was stand looking at my order by the time I got it it was cold or maybe Luke warm at best. They really don't understand customer service and this is clearly the fault of management because the young kids do do what they are told to do. McDonald's management please wake up the stores clean you have young folks that are looking for a good training and learn how to deal with people. customer satisfaction is paramount. A shame this is not an indictment of the help as I stated this is a review of the lack of sensitivity training by store and regional management read more

The slowest McDonald's in the history of the world! Waited in line for over 45 minutes! By the time we finally got up to the front of the window to get a slushy or a ice cream treats we were informed that both of them were broken! Unbelievable... 45 minutes of our life we can't get back due to incompetency in the management at this McDonald's This is such a disappointment and I will definitely NEVER return to this McDonald's again! What a joke read more

The whole order wrong. Literally. Asked for a double quarter pounder with no mustard and no pickles, got a regular quarter pounder with everything on it. Got 2 happy meals, PLAIN, and I received 2 happy meals with everything on it. Just don't go. read more

poor poor caring for for old lettuce on my big mac too much mac suace on the burger old pickes as well the bun and meat was fresh read more

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The worst, we order food for the table not to go and waited over 30 minutes to find out they where calling numbers instead of bringing it over to the table. The games in the second floor where mostly broken. read more

The Golden Arches are getting fancier and FANCIER. This one is located on a busy road, and if you don't know exactly where you're going, it's kind of hard to get to. Just be sure to plug it into your GPS and be good at looking ahead, knowing when and where to turn. Now that I gave you that quick tip, let's get to the good stuff. The grub was delightful: I was starved, so I bought a stack of pancakes and a breakfast burrito. The pancakes were cooked to a perfect golden brown and the hot sauce I got with my burrito complimented it to a T. The atmosphere was okay. Like I said, the look is modern and hip, which I love; however, it could have used a nice clean. The garbages would have benefited from a wipe down as well as the tables. The service added to the simply "okay" factor. The host was not very friendly and customer oriented, but my food was correct so I at least know she was listening to me. TIPS & TRICKS: * Fill out the online survey at the website located on your receipt, free sandwiches are offered and it only took me about four minutes to complete, and that was only because I spent the first two connecting to their complimentary wifi. * Since we're talking about breakfast, try the Sausage Egg McMuffin as well as the cinnamon roll bites. Cue the drool. read more

McDonald's - Breakfast Menu: Read it and Eat. - Fast Food Near Me - Orlando, Florida

I waited for 15 minutes at the drive-through intercom. No one came to take my order. I kept asking: "hello... Hello... Hello..." Nothing. I then tried to go inside, there were signs on the door that said " lobby closes at 8 PM." Even though it was only 745, they have locked all the doors. Somebody finally came to the intercom just a couple minutes after I got out of line. I am furious. read more

Very cool experience! Touch screen menus (can also order at the counter). Service definitely could've been better- It took a while to get our food. Pizza was pretty good for fast food! read more

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Ordered from the kiosk screen something was wrong with the one I was using it kept turning the screen black every few seconds spent a couple of minutes ordering, but finally got through process was easy, but the screen turning off made the process slow. Once we've picked up our number, we found a table pretty quick ,wasn't really packed for a Friday night.Food was served to our table fast.& food was excellent. The only reason I put three stars was because half of the arcades were out of order. And whatever you do, don't take the elevator, it stinks like sweaty tourist and pizza and finger prints like a horror movie. read more

Terrible service. Repeated my order five times and still got it wrong. No quality control here. This place needs major help. Whole staff should be laid off. Left without my food read more