The good news: Clean, new, modern McDonalds with easy access in the middle of a stripmall. The bad news: They brought some of the staff over from the old store, and the new staff is too new, so there is a perfect storm of slow service. Although there is parking on the east side, the doorway there is hard to get to and weird. read more

Every single person here should be fired, and I'm being serious. The most laziest, could not give a sh!t attitudes I've witnessed in a minute. Literally messed up my simplistic order, I go back now late for work and kindly ask for a new one, and I get looked at like I'm the idiot? Then they don't even apologize, like I'm making your job harder? You wonder why McDonalds employs people with sh!t attitudes and prospects in life. Put the fries in the bag, these people here suck. read more

Needs to hire people that can read or needs to pay for elementary level literary classes. 4 times in a row- stickers correct on the order. Even accurate individual stickers placed on each burger. Still somehow wrong. Really basic orders, just allergic to some things so I ask them to be removed. Gets served them anyway. read more

GO TO YOUR BANK AND ORDER CHANGE!!!! I placed an order totaling $1.06. I gave the young lady at the window $1.25. She accepted the money then waited (what would be considered a remarkable amount of time to wait for your change back in a drive thru) to ultimately say she doesn't have any dimes, nickels or pennies and is okay for her to not give me the change from the quarter I gave her to pay for my order. The nerve! So it's okay for you to keep my change but you still want your total? Sad, tacky, and unprofessional. They want to keep my change of .19 but want me to not owe them .6. Audacity! Go get change! I paying what I owe and so should you. It wasn't her fault it is the fault of management for not having the proper tools to operate and put the task of asking for change on their employee. Do better McDonald's. I won't return to this location. Also, the Coke is no longer $1.00. Smh! read more

Worst experience at a McDonalds in 60 years. Order got lost, food was cold, couldn't get ketchup and there were no lids for drink.

Customer service is so bad !!!!!!!!!!! I called to ask a question and someone hung up very rude and was nasty attitude

New location is very nice although a little harder to get to. They brought most of the staff from the old restaurant, which means you can enjoy the same bad service you've come to expect. ----- They seem to get slower ever time I stop here. read more

I would give less stars but hate to ruin someone business cause the food here is always fresh but the line is always horrible and wearing mask properly is not a priority! It goes over the nose please! Just find out how chick filet run the drive thru and you guys will be great! read more

Legitimately the worst food experience I've ever had. We order & pull to the cashiers window, tell me why it was three girls standing there and ain't none of them actually working. My boyfriend asked one of them a question & she straight closed the window in his face so she could continue her conversation. When we finally got to the pick-up window, the employee was texting on her phone and then put it in her bra. We got our drinks and some other random ass girl comes to the window on some "what are you waiting for", we told her we didn't get our food and I've never seen someone look so confused. I refuse to believe that y'all are serious, shut that shit down STAT. read more

Worst service. food too forever, asked for a manager 3 times and none came out. Staff was too busy clowning around then working.

What's the point of being open 24 hour when u don't take any orders at the drive thru at night?? Only Doordash and Uber eats orders?? Just close. read more

The service is slow. We were waiting 15 mins+ from the time I ordered until we received our order. I think they got it together when I refused to go Park and wait for them to get me order out. Didn't make sense how slow they were when it was a standard Big Mac and 4 cars in line. read more

Always slow.... do yourself a favor and go to another location unless you have 30 minutes to sit.

Do not use the McDonald's app and order at this restaurant. You will wish you hadn't used it. You've been warned.

If no stars was possible; that would be the rating. I've been trapped in a line for 50 minutes as they've stopped taking orders prior and make you order at the Window. god knows how long ago they started doing this! There is MAYBE 1-3 staff if that! Most of the time, food is wrong and missing items. This is absolutely insane! Save your money, drive a bit further, and go to a different location or a different fast food restaurant. Ive never seen such a lack of organization! Just shut this location down already lol read more

3:30 in the afternoon and the drive thru is at a standstill. 2 lanes, yet no movement. I can't believe it! All I ordered was a large Coke and Large Fries, my McD's favorites... The Coke always hits the spot and the salty hot fries are to die for... Well, neither hit the spot! Yeah, I know, how did they get that order wrong. My question: When did McDonald's stop putting salt on their fries? NEVER, that's when. They always have salt!! THESE DID NOT! Nope, nada... I even tried licking my fingers at the end, and no salt was on them. I reached to the bottom of the fry holder, nothing?!?!?!? WHAT!??!?! NO SALT???!?!?!!!?!?!?!?!?!?!?! Talk about mad. If I wasn't already on 8 mile, I would of went back. Nah, correction, I should of went back... UGH! Talk about mad. The fries tasted like crap! Literally!!! Well, my saving grace was sitting right there, a delicious large Coke. I could already taste it on my lips as I starting sucking on the straw and.... what?!?!?!? NO CARBONATION?!?!?! HUH!?!?!?????????? Oh my God, I have never been so mad in my life, no carbonation and it tasted like it was watered down. McDonald's in my neck of the woods never make those mistakes, well this one did! You must avoid this place at all cost. 20 minutes in the drive-thru and nothing to show for it but this lousy review! UGH!!!!!!!!!!!!!!!!!!!!!!!! We really need a "0" stars pick! read more

This McDonalds sucks. Flat out. You would think a new building (that isn't falling apart, possibly failing basic health code requirements) would bring a boost in service and a grand change in quality. You'd think that. You'd be so, so wrong. The staff is curt and acts as if they're above this job. Even in fast-food terms, they rush through your order, This rush comes at the quality and correctness of your order; but when you get to the actual windows? PREPARE TO WAIT. 5-10 minutes for a cup of coffee. Often there are certain things that are "not available", such as milkshakes. Coffee drinks. Even the debit card reader. You know, the thing that takes: Debit cards, credit cards, apple pay, Samsung pay, McDonalds card, ect. Do people still carry cash in 2016? Some. Do most? Nope. Oak Park deserves better than this kind of service, especially with a new building. I won't be going back to this location and I will urge my fellow Oak Park citizens to avoid this location. read more

Although, they just opened this McDonald's is definitely a lot better then the older one that was down the way. The staff is more professional and the food is great. They don't have a playplace but that's okay. Some of the cons is it doesn't have a lot of seating which I can see being an issue in the future if you were to come during the lunch rush. They have a table that lots up but it's only one would have been cool if it could have had more. Overall, it is pretty nice. read more

McDonald's - Inside of the new McDonald's looks good. - Fast Food Near Me - Oak Park, Michigan

The wait for my food was ridiculously too long. They need to have more staff to work the night shift. No one should have to go to the other McDonalds close by just to get food. I am not loving it. Coming from working within the food industry I expect more. read more

Slowest McDonald's ever. Sat 20 minutes to move up 1 space. Had to leave cause waiting 1 hour for my food is not practical. This has happened 4 times now so I will never consider stopping here again. I'll go to Wendy's for lunch break if need be. Get it together read more

They don't answer their phones they move slowly their employees wanna laugh they wanna hire more people but what is the point and they still can never orders correct and they can never serve hot food read more

Worst McDonald's ! Line long as hell fries not fresh at all when I asked for lightly salted. They had us wait 30 min for 2 burgers. Don't go here read more

I waited in line for over an hour, And still received TERRIBLE SERVICE. The food wasn't even hot.but I didn't even bother going back. There seems to be NO MANAGEMENT AT ALL! read more

This place is one of the worst ever. The customer service is atrocious, at best. Condiments are always an issue. I came here on 9/5/16 to get simple breakfast combos. I noticed the sweet potato pies on the boards outside, which are sometimes not even there, and ordered one. I also asked if there was a breakfast sandwich or wrap that included steak and the answer was no. So I ordered 3 meals and the pies. When I got to the pay station, I was informed that there were no pies. So I paid and moved on to the pick up station. Sorry for the language that is about to ensue. The fool at the window first gave me the last of the apple juices I ordered and told me they had no more. This idiot, didn't offer anything else. Then a bigger fool came to the window and I asked how we handle the "out of apple juice situation". He said "whatever you want". I asked for 2 orange juices. He served "1" and brought it to the window. I said I needed 1 more drink as I ordered 3. He then stated that there was an up-charge on the orange juice and something to the effect that I was lucky he was offering that. Then offered a fountain drink. I then asked for a refund and went on down to Greenfield and 10 1/2 mile to the brand new store there where they knew what steak sandwich existed, had a full stock of apple juices and gave me condiments without asking. I am done with the ignorance that is the McDonalds at 21000 Greenfield. These fools are just stupid. read more

I don't know why McDonald's can't improve customer service especially with all of the service that it renders in the course of a day. Why do you have to be so rude to your customers who are sitting in your dining room just trying to have a fast bite? Why can't you take personal conflicts outside of the restaurant instead of forcing everyone inside to be terrified that there will be some sort of an altercation or violent episode at any moment? I would expect that McDonald's especially in a high-volume area like this would have a better way of regulating its interior use instead of treating its customers like we are high schoolers limited to a 15 minute visit and having to beg to use the ladies room to wash our hands before eating. McDonald's you can do better than this and most certainly I know that you have in the past. I hope that the owners read this and understand that there are people who are not satisfied with this location and would rather go through the drive-thru then come inside and be subjected to what you call service. I'm sorry even the drive-thru has issues but if I decide to go to McDonough in my neighborhood I have to just bare it and drive-thru knowing that it may take me 15 minutes to get a drink and an order of fries. That is no way to treat a customer McDonald's read more

McDonald's - a vase of flowers on a table - Fast Food Near Me - Oak Park, Michigan

This is commonly referred to as "Ghetto McDonalds" around here- the help is usually pissed off, the food is cold if you luck out and to get all this you must wait an ungodly amount of time, either in or outside in the drive thru. I was once there with 3 trays of paid for food, 2 kids and 2 adults to eat and use the play area and when we could not find a seat in the entire place, we asked the 500# manager with a chip on his enormous shoulder, we were told there was no where to sit due to the fact he was having an open house job fair and he (GASP) WOULD NOT ask the POTENTIAL new employees to move even though they were sitting one person to a booth ALL OVER THE STORE!! For paying customers!??! These guys just have NO sense of service in any way, shape or form. i HATE this place AND I wouldn't go if I was starving. read more

Worst, slowest McDonald's ever. Rude employees, and they always manage to get your order wrong. I wish I could give this place negative stars. read more

So... I'm not sure how you can screw up this badly at a McDonalds... I asked for a coke and got Dr pepper and wasn't even asked what dipping sauce I wanted, just given BBQ. They are really bad at guessing what I wanted, especially since I wanted ranch and yknow, a COKE. Whatever, I don't totally care. I just won't go here again. read more

This has to be the WORST Mc Donalds EVER!!! There are 30 people at my job and the majority of us avoid this place like the plague! My wife and children came to surprise me at work 2 weeks ago and we let the kids pick where to have lunch. They picked this place to my chagrin. We waited 20 minutes for our order, the cashiers were slow and VERY dry as if they hated their jobs. When {finally} we received our order, it was wrong. I presented the issue to the manager and she acted as if I was getting on her last nerve. She then proceeded to tell one of the cashiers to "see what he wants" instead of handling it personally. Granted, they were busy but 1st, is this seriously supposed to be FAST FOOD ? 2nd, I have been in the food business for years and no matter how busy a place is handling customer complaints (especially when it is the fault of the staff) is priority number 1!!!!!! It is truly unprofessional to make a guest feel as if they are the one who is wrong when handling an unsatisfied customer. After a second try and 10min later or food was STILL wrong but we just dealt with it due to time constraints. If the owner of this location reads this, please know that your establishment needs a SERIOUS overhaul!! Your staff is unprofessional and your front line could use a serious lesson in proper customer service. One cashier and a cook were using their cell phones texting, the manager was used profanity......this place is a shipwreck!! AVOID this place at all cost unless you like rude service and long waits! read more

This is a great McDonald's with friendly employees and hot and fresh tasting food regardless of when you go there. I love the sweet tea at this location as it is far better than other places I have been. I work at a nearby hospital so I go at various times and always get great service. Mostly I go thru drive thru but in the afternoon I enjoy going inside so I can relax and watch the news on the TV. Wow, it is clean and beautiful and the decor is upscale, very modern and very clean. The bathrooms are sparkling clean. I love the white shirts and black ties the employees wear, they look very upscale and professional. Not typical "uniforms" I see everywhere! The atmosphere is quiet and calm most of the time but sometimes ghetto young types come in creating a disturbance. They should be aware they just to fit in this nice location frequented by families and professional types. The property is lovely too. You can tell the manager is top notch and cares about the outside as well as the inside of the business. It's the nicest drive thru I've ever seen. There are beautiful roses that line the entire side of the building along with other flowers and plants. This restaurant is #1 as far as I am concerned. read more

This was my first time in this location. The service was very slow, even though it wasn't busy. I always ordered a Iced Mocha when I go to McDonalds, so I know how this drink is supposed to be tasted. I felt strange inside my body after drinking it. It tasted VERY SWEET and weird. 15 minutes after drinking it, my head hurts and my throat is sore till now. I don't know what they put in my drink. read more

I've never waited 25 minutes at a McDonald's in my life! And there where only 4 cars in front of me! I eventually drove off and went down the street to a checkers. (5) other cars drove off before I did. This McDonald's is undoubtedly the worst run I've ever come across. Hope the owner is able to figure out how much $ they're loosing by leaving in the hands of an inept manager and staff who don't give a sh*t!! Though I'm close I won't be going back there - who would risk putting themselves through that again!!? read more

On this day at the Oak Park, MI Location store 37212 , my husband went through the drive-thru and ordered breakfast and a large Iced tea. When he got home, he opened the top to the beverage because he doesn't drink out of straws and discovered a BLUE PLASTIC BAG IN HIS CUP!!!!!!! I am very upset about how this was handled by the manager RITA. My husband called to inform them that as he went to drink out of the cup, he noticed the bag in it. Rita (the manager) asked for the receipt. My husband explained to Rita that like most customers, he threw the receipt out the window. She stated that the drinks are made in a different station (whatever that means) and she could not help him at that point and there is nothing she can do about it. THIS IS UNACCEPTABLE!!!! My husband sent Rita a picture of the beverage with the bag in it to her cell phone at (313) 401-4643 and still all she could do is apologize. Rita explained to me that her supervisor is Mr. Campbell and informed me that he would give me a call to replace the meal. I DON'T WANT ANY FOOD OR BEVERAGES FROM THIS RESTAURANT. SOMEONE NEEDS TO CONTACT ME ASAP REGARDING THIS MATTER. read more

McDonald's - Cup with Plastic in it from this restaurant. On 10/25/19 at the Oak Park, MI Location store 37212 , - Fast Food Near Me - Oak Park, Michigan

This place sucks I honestly couldn't tell you how the place was I pulled up at 10:30pm the door was locked. The signed said dining room open until 11pm. I was curious to why the door was locked 30 minutes prior to closing time smh. I pulled off and went to White Castles. At least I could walk in the door smh read more

I ordered a small drink and the cashier gave me a medium cup. I would've been fine except for the fact that there were no medium sized lids left. read more

THEY ARE RUDE! They always claim their frappe/smoothie machine is down!!!!! I hate this F$&@ING place.

Slowest McDonald's in all of Michigan - I could literally jump behind the counter and make my own food faster than going through there drive through. 15-20 minute wait every time. Do your self the favor and go to a different location. read more

This McDonald's is the exact opposite of "fast-food." It is consistently slow. There has never been a time when I've gone inside, or through the drive-thru, that this location has had speedy service. read more

Terrible service. Long waits for food that is prepared badly. Lobby is a mess. Never greeted when you drive up or enter the building. McDonald's management needs to retrain staff and get this place in order read more

it's pretty good sometimes the restaurant does have a lot of people after the lunch rush like at 4PM I've seen it at 4Pm before but they make the best happy meal when I was a kid but I'm a teenager also my little bro likes it met my friends when I was going to a dance party I can't stop eating the fries read more