This was so bad, they should hire more workers. This was out of hand and they didn't even help Their customers when asking for something.

Horrible service, all they care about is taking care of drive thru. It took 15 minutes to serve me. I also had a pickup order once and it took 30 minute. read more

Some lady who had the headset the most rudest person ever i don't know how she works there if you can't multitask then don't work at a fast food restaurant i went inside to see if they were busy and weren't so why was there such a long waiting period in the drive thru if there were only two cars I wish i could give 0 stars cuz I would read more

Claims to be 24 hour it's not multiple times now I've waited on uber eats to never arrive because the stores closed yet takes orders

I'm giving this 2 stars because of the manager working on 10-01-22 at 2:30pm she had a really bad attitude with not just me other Coustomer's that also agreed with me after I said very rude so she can hear me and collect her self and change her attitude but no she did not care and had the same attitude all the time I was there waiting for my food. If your having a bad day or don't want to work then don't go to work or find your self a place to work alone with no Coustomer's. Who ever picked her for a managing position was wrong because she's a bad reputation for Macdonalds read more

slowest McDonalds I've ever been to. The line and the wait is ridiculous. if you are trying to make it to work on time, do not stop here if you're trying to take your kids to school do not stop here read more

I've been here multiple times but I have not been here since they remodeled the place. This remodel is really nice and looks more modern and aesthetic for the 21st century. That's the only thing that's changed. Food is still bland, parking is at least reasonable. You now get to order touching a screen because McDonald's is cutting down costs. read more

Great customer service really clean and very nice to meet your staff have a great day

Someone at the drive thru took my card info and spent $200 off of my bank account, don't bother with this place

Ice coffee was being cleaned so I could not order an ice coffee and the cone machine does not work but the person in front of us ordered an ice coffee read more

Rude! Rip off! Lazy pm shift! Did not give me my complete order. Ripped me off a large sandwich. Not the first time either. Would not answer the phone when I tried to call. So I let it ring and they picked it up and hung up the phone on me. Sad because this used to be a good location. They have lowered their standards quite a bit. read more

To all the Karens and Darens posting complaint logs about this place: hears a spoon. Find a wide open smelly and hairy butt to eat out of. I am actually quite shocked at how uneducated and mean and rotten some people who live around here in the area are. I work in Elgin, live across the street from this place. I never worked here, nor am I treated like a king when I arrive, pay, and receive my orders. I am also not treated like a vegabond. (For the uneducated and highly sensitive emotional "corporate callers", look up that word if you don't know it's meaning.) These people who work at this McDonalds are extremely busy. Anyone who works at a McDonalds off of Cicero Ave, I applaud you. The freaking Avenue is like the Autobahn. I'm sure there are over 1,000 cars that cross over the intersection at 91st and Cicero per every 10 minutes right where I live for example. Midway airport is close by, and this place gets packed with hungry people. It's quite unfortunate that so many Karens exist. For those of you who don't know what a "Karen" is, it's a privileged, stuck up, "*huff* well I NEVER!!!" type person who gets hurt and offended and mean at the drop of a dime if the universe doesn't notice them and bend to their will. God forbid you forget to smile at one of them, or pet their offspring, because if you do, your ears will fall off from the rot of hearing all the s%@# they talk. Now, enough about the reviewers of this McDonalds, again as I was saying this place gets pretty busy and sometimes they may or may not notice me and give me pamper, but I always get my food and if I have a problem they correct it. To the employees who work here: you may not always smile and wave, but I know what you're going through and you always tell me "thank you and have a nice day" and that means the world right there. I appreciate all your hard work and your hands in feeding the seemingly entire state of Illinois. I have been living here for almost 3 years and thank you for your service. The fast food industry might be quick to hire but working an establishment like this is NOT EASY. We should seriously remove all the Karen's husbands, children, minivans, and edgey haircuts for awhile and make them work at a place like this and see how they like it. Maybe it might teach them some respect. Happy holidays everybody and Merry Christmas read more

Purchase drive thru service and my wife was eating her quarter pounder and found a long string of hair.

I typically would never leave a review for McDonald's or any other large chain, however I had a great experience at this location. I just had to try the new spicy chicken McNuggets! I ordered 6 spicy chicken McNuggets, a McDouble with extra pickles and a medium fry. Well, the spicy chicken McNuggets were so good that I had to stop for another 6. When I went to another location, they didn't include any ketchup or any sauce. The nuggets were still great, however I didn't feel like they were as attentive or thoughtful. I recommend this location!! read more

Pretty horrible before the remodel. (I even got food poisoning). But since the remodel the inside is now clean. Customer service seems to have fallen a little bit in the past year though. Mainly getting orders wrong. But I'll still highly recommend coming here. read more

Pathetic excuse of customer service! I got Stuck working late at my job delivering pizzas and my daughter got dropped off to me because my wife works overnights at 11pm I got off at 12:15 and my 8 year old stated she was hungry, asked what she wanted and stated chicken nuggets! So we stop please note on video that was our 3rd go around "frank" finally starts having employees taking orders and extremely ignorant saying we short staffed! I'm the only car and inside is closed down it's not like it's dinner rush at 12:20-1am so please tell me your short staffed with 0 customers couldn't answer any of my 3 phone calls or me knocking at window! Please tell me or were you all on a perpetual break? I saw 3 ppl working a female who held her hand out for $ saying I dunno, a bigger guy in the kitchen and "frank" the joke of a manager. Please tell me how this is acceptable by any store that thrives on customer transactions https://youtu.be/MiaulXca9Wo read more

McDonalds - a receipt in a car - Burgers Near Me - Oak Lawn, Illinois

Went there cause there was a deal on the McDonald's app, I go out of my way to sign into the app when I go to pay the cashier says it doesn't work and pretty much says tough luck. So I'm forced to pay full price for the sandwich. Btw the new chicken sandwich sucks... read more

Looks like besides the new look they now are charging more for there soft drinks..price gouging anyone..no longer $1.00 any size soft drink at this location..(1.09 just for a small..and occasional you might get someone to acknowledge-you for an order) read more

Stopped to get a bit to eat after flying in from Phoenix. It's 24 hours but the drive through "was not taking orders at the moment" and couldn't say when they would be able to serve anyone. I'm sure the workers were on break and just taking advantage of the owners. What a crock of read more

This McDonald's used to be my favorite one. Not anymore. I waited on the drive through calling out to the speaker for like 5 minutes. No one answers: I circle the restaurant and see two employees. One of them, looking like the manager on duty is playing on his phone at the counter. The other one was changing garbage and cleaning. I called the restaurant and got an employee who said they were not open for another 15 - 20 minutes. I thought that this was 24 hrs. McDonald's need to hire associates who know how to take care of the customer. read more

Terry Amanda and Kim in the kitchen made me the best Felix sandwich in the world , iv been through 129 McDonald's through out the United States being a designer and senior advisor for TripAdvisor.com and these 3 employees made my Deluxe sandwich perfectly, it's not dry, the bun was perfectly warm and the mayonnaise mustard and ketchup was put on perfectly along with the tomato . and the dining room tenant who cleaned this dining room is Patricia. You can eat off the floor it's so clean . Great attitude that these employees have. read more

Very poor customer service. I'm seeing workers walk past, looking at me as I'm standing at the register. No one says anything to me at all. Not a one moment nothing. I understand they may be busy but someone with a headset was just standing not doing anything but talking to her coworkers and looking at me waiting. Super rude. They have to treat their customers better. read more

Terrible service, everyone looks angry that works here. Also the wait time to get your food is long. The manager waited on me, he never asked can I help you. He just stood there, no thank you either. He at least told me the total. read more

Oh man. This McD's is a hot mess. Every single time I've gone there has been a problem LMAO 1) CC machine is down EVERY single morning, so if you want breakfast you'd better have cash (what's cash?)... 2) They never have french fries ready, so you will have to wait. 3) They never have any chicken ready, so you will have to wait. 4) Because you have to wait, the rest of your order will be cold. 5) You have a 50/50 chance that your order will be right LOL The sad part is that I continue to go for two reasons: 1) I live down the street and it's the only thing open 24 hrs 2) I continually convince myself that maybe this time they will get it right....(and they never have...lol) But I swear, I'm never going again!... But seriously, my family and friends all have problems at this location every time they go, too. read more

Over the years I have been to almost every McDonalds on the south side. This drive-thru is one of the better ones with customer service. I usually get small late night orders that likely contributes to a problem free experiences. read more

I end up going here because it is close to home. Sometimes the food is OK, more often than not it is messed up. Today I ordered a LG iced caramel mocha. I have gotten it here before and the drink reached the top and then the dome was full of whipped cream and caramel drizzle. Today it didn't reach the top, the drink wasn't mixed at all, and how did the little bit of whip in there already all melt. It seriously looked like I got someone's old drink. So gross. Seemed watered down and barely tasted of coffee. Like watery milk. Blehhhhh read more

McDonalds - My gross watered down milk aka the iced caramel mocha. - Burgers Near Me - Oak Lawn, Illinois

.This place here the drive thru is the worse . The lady needs a box of Q tips to clean out her ears . She can't hear anything your saying. That or they were just playing games with there customers. We ended up leaving didn't get anything from that place . I bet the food would have been crappy. read more

I normally don't have a problem with my order but recently I've been getting there wrong items and i ordered a spicy chicken sandwich and they didn't put the sauce that makes it spicy. I ended up with a dry ass chicken sandwich. This was Thursday at 2:20am. Why even charge me spicy chicken sandwich and give me a cheaper sandwich??? Tf? read more

As far as McDonalds go this is a good one. Great service. Manager even ca.e over to make sure I was good. I wS thank you.

This McDonald's is a joke. The night manager Frank is an even bigger joke. I honestly do not know how he still works there. Second day in a row I was ignored at the drive thru speaker. First day was at about midnight, Second day around 1:30 am. I drove around the building a couple times and saw him in there, with no head set on just leaning on the counter. When I knocked on the window I was ignored. It has 24 hour drive thru signs posted everywhere. They are losing business, and really need to check out the night shift. read more

I'll start by saying how disappointed I am. I could always deal with some rudeness but today I couldn't do it. I just left the restaurant about 15 minutes ago because of an employee named "Micah". There's not many restaurants I have left due to employee attitude. I have 3 family members that have been in corporate McDonald's for as long as I've known, I've even been to the McDonald's conventions multiple times. So I understand how your employees should represent themselves. She was extremely rude at the drive thru window as I had my one year old son in the car. I felt uncomfortable enough to leave and go to another location. I will most certainly share this with my corporate relations cause this ultimately comes down to management for allowing an employee to act in this nature. I will not return to this location even though it is most convenient to my home. I'd would much rather take the drive then deal with this location again. You will always have my business but unfortunately can not recommend this location to anyone. read more

Decent place. They made a mistake with my order but corrected it promptly and politely. Friendly staff, busy place

We had ordered from a different chain and they never delivered. We were all starving luckily this McD's was close by. We ordered from here and got it delivered in less than 15 minutes. Thank you for speedy delivery read more

Either employees can't read or they purposely get the order wrong to piss customers off. 9 out of 10 times my order is wrong. The managers don't want to correct the problem so I will be contacting corporate from now on. Sooner or later corporate will be tired of hearing from me and will get to the bottom of things. Also a friendly warning to those that want to dine there be prepared for a 20-30 min wait to get ur food. To be fair that applies to the late evening shift. read more

Food was great the manager z was kind and gave me a free pie for the wait. Overall great visit !

Let me tell you how bad this place sucks. There were about 5 employees and one manager in this place. Eight people were waiting at the counter. These Jackasses wouldn't even make eye contact. They were wizzin back and forth taking care of the drive-thru, like we weren't even there. 10 minutes later, I'm thinking to myself, why does this always happen to me? Finally some guy stomps on the counter and like a flash, two registers automatically open. Then they started to make the orders twice. The manager was yelling out for a number 1 and they guy already had it. I was here for someone else. Otherwise my ass would have been out that door in under a minute. read more

The worst mc_ _ _ _ ever, after waiting in line for almost 10 min. just to pay for my meal when I drove off I realized it was cold & this was almost midnight not 12 noon..... Oh by the way 1 car in front of mine & I got my order before him. The 1st. & last time going there!!!! Nothing worst than cold McDonalds. read more

This is the worst McDonald's ever. The people who work here are complete morons and extremely rude. Every time I've been here their ice cream machine is mysteriously broken. I think someone just doesn't want to clean the machine. After waiting for twenty minutes my food was ice cold. read more

We went through the drive thru here for coffee on Sunday (6/9 @ 5:30 AM) on our way to O'Hare and were 'greeted' by a very rude Mary Ann. She was curt, huffed about and actually sucked her teeth when I displayed my App for her to scan. She did not say anything! I live close by and would rather go to the McDonalds on Kedzie & 103 for this very reason. At times it gets pretty full but 90% of the time, drive thru attendants are very pleasant. Disappointing read more

One star only because it is required. I never have thought about coming on here to write a review because who Yelps a McDonalds when considering if they should eat there?! Came on here either way to say that this is one of thee worst franchised McDonald's! Everything everything about it is terrible! Corporate needs to check them, seriously! read more