Customer service was A1. Kevin welcomed us with all smiles and took our order. Shout out to the cook in the back she made a scrumptious bacon double stack burger it was fresh and tasty. The strawberry dragon fruit juice is so delicious! We will definitely come back to visit next time we are in town. Also the restaurant was clean. read more

we came in here with my aunt and she came with a coupon and she had to pull it up so the woman walked away without asking then came back and they still couldn't get the coupon up and the worker was starting to get frustrated and swore at her and the manager complained about my aunt taking him off his break and then when the came with her food, they slammed the shake down pretty forcefully. The food is decent, nothing to write home about and not worth 50$ for 3 people. And the place is pretty but kinda looks like a dump when you see them leaving hot water running in a sink over a milkshake container and the caddies on the tables don't have salt in them and look generally disorganized read more

Today I went through for a single burger. The guy behind a register was nice. When he brought me my order, I asked him from mustard. I waited for 6 minutes So I finally went up there. Ask for the mustard. He said, we don't give mustard out no more. We don't have it. You don't have mustard for burgers, come on, he was rude about it too. I guess I had to bring my own mustard in. read more

It was my daughter and I's first time trying it. It was just OK, especially for the price. It was overly priced for the amount of food you get. Staff was arguing and swearing as it got pretty busy in there. I can definitely say we will not be returning here. read more

This place should be renamed Chicagos #1 Chili dog and also good burgers ... I know it's too long of a name but let me tell you, the Chili dog from Smashburger blows away any I've ever eaten! The chili is just right, the angus hot dog is of the highest quality and the buttery bun is amazing. Normally if you order a chili dog on door dash you'll get a soggy mess by the time it arrives but the toasted Texas toast style bun travels well and is way better than a traditional bun. The smash burgers and chicken are also excellent. Fries are great and ranch is second only to wingstop which is saying something. Never had a messed up order in person or delivery. A new goto for tasty meat!! read more

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The food was awful, and not what we ordered. When we asked for the correct items we were given attitude and eventually the correct items were delivered. The service was non-existent and we had to go to the back to have someone take our order at the counter. The restaurant was dirty and there was a smell everywhere, especially the fountain machine. Everyone in the party got sick from eating here, and were left unsatisfied. I will not return, even if it is the most convenient location. read more

This place has ridiculously awesome promotions all of the time!!! Bogo burgers, free shakes, etc. The salted caramel shake was legit and my burger was great- especially, because I had modifications. It was quick, delicious and I will keep coming back to support this establishment. Nice work :) read more

Forgot how GOOD a Smashburger is. The crust on the burger is what makes this distinct.. Ordered online and received a notification that my food was ready but when I got there had to wait another 2-3 minutes. Service okay. No greetings but my pick up order was correct The restaurant was clean. Will definitely order another smashburger from this location. read more

This is the most unprofessional location I have ever been in. I came in the staff was playing and chatting with their friends while customers were waiting the staff was rude I asked to speak to a manager she was rude and yelling. I'm telling everyone avoid this location drive a extra 20 mins to deal with quality people!!! read more

I went during the week and they were not busy at all but was told it would be a 25 minute wait. There were only 2 people working at the time. I understood. It was probably less than 15 minutes when I got my food. It was great. I enjoyed the burger and the shake. Delicious. The workers a hard working and courteous. I was very pleased with the customer service and the food. However the company needs to not overwork the employees. Get them some help. read more

The only employee I saw actually working was the cook. The others were sitting together until one girl got up to wait on us. I had taken odd my prescription glasses to read the menu and then sat outside to eat. When I noticed my glasses missing, I immediately went in. No employee bothered to get up to help me look and they wouldn't even take my info. read more

This place appears headed for doom, as the service is slow, even when it's like a ghost town inside, items are way too expensive, and the food itself is nothing to write home about. Better choices out there. And how much customer service is there really when the enterance door to your business can't even be kept clear of snow and ice ????? read more

Worst experience ever i've been waiting 30 minutes so far for my food that has been ready and probably going to wait an hour in total terrible customer service will never come back. read more

The burgers are good but there's only 1 lady to do everything! I asked for extra pickles and the look the cook gave me was as if they cost tons of money! read more

Smashburger - 3 extra on the side and 3 on the burger lol - Burgers Near Me - Oak Lawn, Illinois

It's my lunch break and im so happy to see an clean pleasant restaurant and cashier. I was greeted and served in a decent amount of time. The food was hot and fresh. I'm a happy camper. I'd recommend them for a nice bite to eat. read more

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Amazing burger! I don't know why i haven't visited before but I'll be back. Fresh cooked food. Still hot when I got home.

We ordered a chicken sandwich and a double burger, they were both awful. Unfortunately, they were over cooked and salty. We also ordered sweet potato fries, they were salty and greasy read more

Smashburger is making burger moves your way. The ingredients are fresh, the burger can be built your way and the flavor profile is tasty. It has Burger King beat by a landslide. I tried the double bacon burger and it was huge so big I could only eat half of it so I took the rest home for dinner. The down side to this burger is it was slightly salty otherwise they would have received four stars. The fries were good and very similar to McDonalds fries but not at all even close to Five Guys delicious fresh cut fries. I went on a Saturday late afternoon it was busy but they had service down to a science - efficient and effortless! Management was attentive to our every need. You order your food, take a booth or table and they bring the food to you. They are following CDC guidelines and the inside is modern and vibrant. If we were at the Olympics Smashburger would get the bronze medal for third place. First place Gold goes to Buona Beef because their juicy, burger is well seasoned and second place silver goes to Five Guys. I recommend you try them and you tell me how they score for you based on your experience and palate. I will be looking for your Yelp review! read more

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Burgers were just okay, fries were cold and my husband and I waited for 30 minutes for our food although no one else was in the restaurant. I won't be back. read more

So my fiancée and I was trying to figure out what wanted to eat, so we decided on smashburger. We walked in ,we were greeted. The young man took our order and gave suggestions. We were both excited until we got our food. The French fries were lukewarm the brussel sprouts were overly salty. Tooooo salty my burger was extremely dry and salty. I got the bacon smash burger single. I barely wanted to finish it. And he got the American Smash, he asked for no pickles, they gave him pickles and his burger was warm n horrible as well. This was not the experience I was expecting. We were very upset in the food we received. read more

Really did not want to give a bad review but Smashburger left me with no choice. I had previously tasted my hubby's burger and it tasted so delicious that I wanted one the next couple of days. I placed my order online. Pickup time stated 7:32pmCT. I walked in at that exact time. The male individual fulfilling and taking orders did not acknowledge anyone in line for at least 10 minutes. Finally, he asked me the name on my order. 5 minutes later I was asked the same question. By this time there were three people behind me waiting to place orders and about three people in front of me waiting for their orders and one of them mentioned she had been waiting 30 minutes. At this point the guy taking orders is now taking a bathroom a break, which is totally fine, however no one assisted during this break. A few of us customers observed the cooks and preparers in the back dancing, talking, laughing and enjoying the NBA playoff game. There was no sense of service from anyone. After waiting 30 minutes, I left and so did the now 4 people behind me. I submitted feedback on the website and requested a refund which happened the next day, however there was no apology or anything. Just "here's your refund". Horrible service and a horrible experience. Your burgers are good but not THAT good to tolerate bad service. read more

Love it, try it, don't be a coward, staff is super nice you gotta go. Games are a good time.

I've been here now 4 times in about two weeks! So I used to frequent Culver's until I had a burger from Portillo's. Now since I've had Smashburger,it's just them and Portillo's. There is no comparison between the menus as Portillo's offers way more,but this place has a really good quality meat fresh off the grill burger. I always get the double cheeseburger,fry and soda. Less than 15$. You can accumulate points and use for future orders. The staff is very friendly. Their location is clean! I use their app to place my order which is secure and fast. At one point I was able to place an order and I used their promotion of 5$ off which was a great deal. If I eat a burger (besides making my own) it has to be a good one and they definitely did not disappoint!!!!!!! I have coupons now that they've sent that I'll definitely be using for my next "grab a bite" meal. Also,the location is nice,quite and safe. Parking may be a little testy because there are many other good spots that people frequent,but you'll get one. read more

First and last visit. I have NEVER been served anything drowning in grease like this in my 30 years of living. This was my wake up call to start cooking at home. I kept saying they were getting greasier by the bite and I was sooo upset when I took a closer look and saw this. Also, the burger was both dry and greasy. Idk how they accomplished that. Only positive thing is the service was quick. Clearly this is why. Careless food handling. read more

Smashburger - Tots swimming in artery clogging oil - Burgers Near Me - Oak Lawn, Illinois

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Smashburger sits in that space above Burger King, but below Portillo's. I'd throw Culver's in that category as well. Steak 'n Shake was once in there too, but their quality has declined dramatically as they've struggled to stay afloat. I'm giving Smashburger 3.5 stars relative to their direct competition. Rounded up for the service. The smashburger cooking method might be my favorite. There's something about the juicy burger with crisp edges. You all know how I feel about Red Hot Ranch, lol. I like the Rosemary Garlic Fries and the shakes are pretty good too. Not worth a special trip, but if you're choices are BK or Smashburger. .. you know what to do. read more

Smashburger - Single Bacon Cheeseburger - Burgers Near Me - Oak Lawn, Illinois

This use to be my go to burger spot until the removed the turkey burger. As a person who doesn't eat pork or a lot of beef having that turkey burger was great. Not a lot of places have turkey products and I was excited about them having a turkey burger. I have tried the BBQ Bacon Cheddar Turkey Burger, BBQ Bacon Cheddar Burger, BBQ Bacon Cheddar Crispy Chicken (All with No Bacon), Smash fries, and smash tots. All were flavorful, not dry, and they have gotten my order right even with me making changes. Great place to grab fast food and the food be delicious. read more

Smashburger - BBQ Bacon Cheddar Crispy Chicken - Burgers Near Me - Oak Lawn, Illinois

Ordered 2 BBQ Bacon Smash's. Both had no bacon. Also had very little BBQ sauce. Someone was having a bad day, I guess. Good thing they were buy one, get one free. read more

Food was great. The service was very good thanks to our server Mone, she was very nice, kind and respectful. The ambiance was very clean thanks to our server who was very polite. read more

Got a gyro sandwich this week got home the meat was burn black I caught them just b4 they closed. Really disapointed would have came back but they were closed.That won'thappen again. ##-%$#+- read more

Amazing staff and great food! Chris came from behind to make sure everything was tasteful and up to our expectations, we're definitely going to be coming back. read more

Nothing special about them just their spin on a hamburger not much flavor but that's my opinion

Tiny portions. Six onion rings for $4?? Chicken sandwich tiny and rubbery. Everything over salted. Never tried it, will not be back.

First time at smashburger and a customer service was great Food was fresh and hot I will definitely be back to this location outstanding

Waited five minutes for someone to even show up and take my order at the cashier. Tables are taken up by employees portioning sauces. My food waited in the window for five minutes before someone offered it to me. read more

Don't even get greeted when walking in or standing at the front for 5 minutes. Then once I got to order the attitude is ridiculous and no thank you... I simply order a single burger with no cheese & just ketchup and side of fries. I dined in which allowed me to return my order because they put cheese on it.. Then when I received my order i couldn't even finish it because it wasn't cooked enough! Ate the fries and I will never return to this location again! Guess Oak Lawn is going to shit and I was the wrong color to get good service! read more

Smashburger - Underdone! - Burgers Near Me - Oak Lawn, Illinois

Great food great service and it has no wait had the burger and fry's reminds me of a way better McDonald's with better options

First time Chris was very helpful. Brussel sprouts are amazing and chicken bbq burger is too!!

Kevin was awesome. Hot weather and they're still hard working. Nice and cool on the inside and I keep coming back for a reason. The food is great. Easy, quick. All I could ask for from a burger joint read more

A Burger spot with no burgers??. So I came to jump on the kids eat free every wed deal. We walk in and they don't have any burgers until who knows when today. I mean why even open? This is ridiculous. Maybe next Wednesday they'll have burgers. read more

Smashburger - Burgers Near Me - Oak Lawn, Illinois

Service was fast but my order of onion rings was literally half of the container it comes in. read more

Smashburger - ONION RINGS - Burgers Near Me - Oak Lawn, Illinois