Food delivery was not slow at all whatsoever, I ordered a happy meal and chocolate shake, shake is phenomenal and thick even though I am lactose intolerant !! Fries were hot and ready, they didn't have too much salt and perfectly crispy. Nuggets were crunchy crispy and toasty. My honest overall review was pretty nice. Jonathan is such a doll!! Have a blessed day! read more

McDonald's - Fast Food Near Me - Novi, Michigan

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When I Got In McDonald's, This McDonald's was a wreck, there were ants on the floor please hire a crew to clean up this McDonald's!!

People working are either super nice or really mean/just don't talk and today i ordered food with no onions and received what seems to be twice the amount of extra onions. which absolutely had to be on purpose. read more

McDonald's - so many onions - Fast Food Near Me - Novi, Michigan

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If I could give -stars it would be -10!!! Lady in back Was very curt, annoyed, yelled up,, " need to pay?" I came in w cash, so i said, yes. She came just said $8. I said, but I didn't order yet. she disregarded me, asked the gentleman behind me if he had that order. then she just glared at me after he paid. I said just a no1 w an oj. "We ran out of oj." *glare*. I would think at breakfast, she may have lead w i apologize, but we have no oj this morning. Really, im wondering, how do u run out before 09:00? Since I don't order their coffee and ther is a constantly flipping menu, i asked what kind of coffees. "HOT, iced, and mccafe" was my answer. I was kind of wondering about different mccafes, but just asked for iced w cream. I paid and waited. A nice gentleman came up from back and called my number, I was like whoops. I don't know, checked my recipt, was like yup, that's me. We both laughed, he said to have a nice day. This young man was the ONLY positive thing about this experience. I'm a paramedic, so I tend to grab my food and run. When I bit into my sandwich I immediately spit it out as it was a sausage sandwich.....a no1 has ham. 2/3 of my order NOT what I wanted. I honestly don't know why I went into this store to AGAIN punish myself. It is by far the WORST McDonald's I have been to, and they never fail to disappoint. If you haven't just look online at the reviews of this store. I actually mentioned their dismal reviews last night. My (different) partner this morning pulled in, so I decided to try, one more time. I personally would not have driven here. In addition to worst mcd's it is also the worst food establishment for miles. The culvers up the street has been best in country approx 5 yrs. Maybe a culture problem? Employees who are not respected and appreciated will destroy an establishment faster than anything. Oh ya, and I didn't even get my coupon for their survey... read more

Tried to order threw the app 9am for food. And denied. At 8:30am there was no problem. Can't order food, you lose business.

Service at this location about 5pm yesterday was very slow. About 3-5 minutes to take each order in the drive thru (that seems like where the delay was). No napkins in bag. Asked for some ketchup for an order of fries and was handed 10. OK thanks. The fries were slightly warm at best. On the positive side my crispy chicken sandwich was quite good. Saw a young couple with an infant get out of their car, walk up to door, and walk right back to their car. I'm assuming the lobby was again (still) closed. There are a lot of burger joints in the area - this certainly is not my favorite. read more

Listen to the reviews!!! This place is awful. There must be a lack of training because there were many employees behind the counter yet no one was in a rush to do anything and several just stood there. One younger girl actually rolled her eyes at my mom. There needs to be better training and for some, better training in customer service. I truly couldn't believe it. read more

I ordered a hamburger pattie, no bun & a frozen coke. The order taker confirmed I did not want a bun. When I got my order at the window, they gave me a hamburger and I indicated that I ordered just a pattie. The employee literally opened the packaging, removed the patties from the bun, wrapped it in a napkin & tossed it back in the bag and gave it to me. In addition, I was told the frozen coke machine was not working so I asked for a refund, while I was waiting for the refund, the employee "fixed" my hamburger pattie order, as outlined above. I also never received my refund as I grew tired of waiting and was disgusted with the whole experience. read more

McDonald's is the best place in the world. You will always want to go there. The service I'm not gonna lie is a little slow, but the food is amazing. read more

Really dissatisfying trip to this McDonalds. Bad for the brand. I will not return. read more

I work nearby, go this McDonald's, and it is obvious that the employees at this location simply don't care. It takes them 10 minutes to get through a single drive thru order, making it impossible to have time to eat during my lunch break. Even ordering on the app doesn't help, go to another location!!! read more

There is nothing positive to say. It's dirty. There's trash and crumbs everywhere. You have to order through the kiosk. If you can't navigate it you're out of luck. Food wasn't warm and when asked to get new items there was a lot of attitude. Everyone was unpleasant. Just not a good experience. read more

The food is not the problem, the management of this restaurant is abysmal. This restaurant has been closed on three occasions during normal business hours during the past 9 days. Secondly, they are always out of change, $1 or $5 dollar bills. I would not recommend this restaurant. read more

Went in ordered food on the kiosk and asked for a cup for water because I don't drink pop and was parched. The rude girl at the front looked me dead in the eye and said no. She should no longer be working in a restaurant if she doesn't want to accommodate and get a WATER. read more

Worst service .. don't try this ....waste of time going here...not worth it... especially drive through read more

McDonald's - Cold got the order after one hour - Fast Food Near Me - Novi, Michigan

Pretty busy location. All the staffs are behind the counter. Would be nice if the staffs check on the seating area. Dirty tables and floor. Also the soda machine area.... messy! Need to refill straws, lids and napkins. There is kids playground area. Crowded and dirty. Since some parents didn't clean up the mess on the table and on the floor, the staffs should come and check on it. Bad presentation. read more

McDonald's - Fast Food Near Me - Novi, Michigan

Food is never correct. You pay money for what you order and get what you paid for. Crazy how that system works. Poorly managed and no one there knows how to work. What an excuse. Get the robots so we dont get mistakes from overpaid clearly underworking trash. read more

Fries were cold at lunch rush hour. Asked for replacement "hot "fries and the new fries tasted like they were cooked in old oil. Hot fries but nasty taste and brownish color. My big mac and QP w/ cheese were "sloppy" and tasted off. I'm never going to mcdonalds again. Great way to start off my diet. Bathrooms were NASTY!!!! read more

Stopped here for a quick meal before an appointment. My order took over 10 minutes to come out and there were only 3 other people waiting. While I was waiting, I noticed how many flies were swarming the place. Ew. When my food was finally ready, I wasn't given my beverage cup, and when I asked for it, she told me to grab it myself. So I just picked the biggest cup! The ketchup dispensers were all out, so I had to go back up to the counter and ask for ketchup. She handed me a bunch of sticky packets that were covered and what I'm guessing was honey but I didn't check it. I haven't been into a McDonald's for years but boy, are they crappy! read more

Disgusting, do filthy!! Trash overflowing. Trash in the floor. Not enough tables. No manager overseeing operations. read more

McDonald's - Trash at the beverage bar. - Fast Food Near Me - Novi, Michigan

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I come here once in a while for lunch during the weekdays. This place has been pretty consistent with fast service. Dine-in: You can order through the machines or if you really want to, by a person. There's always someone there to wipe down the machine so it's clean. During lunch they're pretty good about keeping the tables cleared off when a customer leaves. Drive-thru: Even with a line, they're super fast here during lunch. read more

Person that took our order sounded miserable. When we got to the window they charged us for the wrong order and acted like it was our fault.. yet there was no one else in line and we repeated our order at the speaker two times. The woman at the window was extremely rude and talked to us like we were stupid. I get that it's just a McDonalds but at least put a smile on your face and try and help us out. Will never be coming here again. read more

Looks-wise, this is a very nice McDonald's. I've been here a few times, usually before or after a 12 Oaks mall trip, and the service is usually good. They renovated it a few years ago, I think, and there's a lot of wood paneling. I also like that it has really nice booths and although the store isn't very big, there are separator columns and whatnot throughout that make it seem bigger. read more

Waiting in the drive thru line, was asked to place my order at the second speaker - pull up to the second speaker and was told they are closed AT 8:28pm! Why not say that at the 1st speaker read more

Disgusting place. Filthy floors and bathroom. Took my children here and regretted it. No ketchup. They Told me "we're out". No napkins in bin. Chicken sandwich was tough. Lowest quality chicken I've ever had. Didn't even eat half and I threw it away. Will never come back to this restaurant. I hope this isn't a sign of our current food economy. If so it's kinda of sad. read more

Negative stars. I take this as a sign from the gods that I should not be eating McDonalds, so I suppose I should be thankful, but if you DID actually want to eat here, don't waste your time...and more time...and more time. I must have politely waited at the counter for 10 minutes while the kid working the register ignored me, with one "I'll be right with you" about 5 minutes in, as he proceeded to fill drive through order after drive through order and ignore everyone waiting for their food in the restaurant, which was like 6 people. Also their menu screens kept changing - is this normal? I found it really confusing, maybe that's just me. Seriously don't waste your time. read more

This is hands-down the absolute worst McDonald's on the face of the earth. Pulled into the drive-through at 10:29 to get lunch and was told I'd have to drive around for a minute. Really! What could've possibly transpired in those 45 seconds that I drove around. Not the first second third or 10th bad experience I've had at this McDonald's. I guess I've been a dope for coming back so many times. But that situation is corrected as of today. read more

I drive thru yesterday to get my milk shake: there is a panel on the windows where is clearly stated that all employees are wearing masks and gloves. But the guy giving my food was not wearing any personal protection equipment. This is not serious for such a big brand like McDonald! read more

Not the best McDonald's around town. The service was slow and the staff was not the greatest. I can't knock the food it tastes just like every other McDonalds. Maybe if they hire in some more staff it will improve. Until then, I doubt I will be going back. read more

McDonalds, they are all the same or they should be. Thus on is a fav of the kids because it still has a play area, I'm sure the lawyers will have that closed down soon enough. Nuggets we good, fries could have been fresher, soda was cold...what else you looking for? Bathrooms & dining room were clean & the staff took order order and got it right :-) It was as expected, I come again and again as the kids can play and I can catch up in yelp or work for that matter if I brought my laptop. This McDonalds has wifi read more

I rarely eat fast food, but today I wanted to grab some fries. I have been waiting for 15 minutes in a line with no idea why it is taking so long. read more

I always go thru drive-thru and order Double cheeseburger combo meals. The combos are delicious and full of fat, MMM Yummy!. I received the correct amount of items and the correct amount of change every time. Average wait time during mid-afternoon is 2 minutes (Average). I would recommend this location to anyone. I saw this item BELOW on another post and wanted to share it with the group. PICTURE OLD SPICE THEN READ THIS - "Look at your comment, now back to mine. Now back at your comment now back to mine Sadly it isn't mine, but if you stopped trolling & started posting legitimate comments it could look like mine. Look down, back up, where are you? You're scrolling through comments, writing the comment your comment could look like. What did you post? Back at mine, it's a reply saying something you want to hear. Look again the reply is now diamonds. Anything is possible with legit comments." read more

I expected this operator own establishment to be set to a higher standard than corporate. The first thing you see is garbage stacked up to the tray shelf and dusty salty floors that have been tracked all over the restaurant. Good luck getting a acknowledgement from the cashier, she stood there as a stiff, didn't budge from her spot, I don't think she even blinked! Literally from the time I ordered to getting my food, not a single verbiage from the employees. Then you have to hear kids crying and screaming because there's not a door divider, only a 20ft wall with 2 entryway, between the play place and the dining area. As you are eating, there's debris all over the floor, pop area completely demolished by any condiment left in that store. Overall the food was great, but the appearance and customer service skills completely dissatisfying. They had more than enough crew members working from what I saw and with it being after their lunch peak (Slow shift) it clearly showed that the manager wasn't running that place. read more

NOT KIDDING I was eating my nuggets and there was a half bitten piece in there. I am disgusted. I guess this is what I get for buying McDonalds. read more

McDonald's - HALF BITTEN NUGGET - Fast Food Near Me - Novi, Michigan

I have been in line for literally 1 hour. As a doordash driver I have lost tips and rating because of the terrible service. To make it worse, I cannot go in a grab my order. I understand being short staffed completely but a McDonald's line shouldn't take an hour it's fast food for a reason. read more

Worst service. Rude, disrespectful, lazy employees. I am never greeted either dine in or drive through and the lobby is always a pigsty. This location recently installed order kiosks and will not let any of their customers order at the register. This would be fine, as it allows to circumvent having to interact with these miserable people, but even with having a computer take your order, they still can't get it right. The newly remodeled restaurant is beautiful however, the money would have been better invested in improving operations. read more

refused to bring a door dash order out for us When the line was probably two hours long. Very rude, their attitudes alone were unappetizing.

It's a beautiful building! Service wasn't very pleasant and the Ice Coffee.....what's going on with that???? Like they added alittle coffee to milk! Much different in CA! Ice Coffee in CA is nice and strong! Forget McD's ice coffee in MI, I went to Dunkin Donuts and enjoyed an Ice Coffee that tastes GOOD! read more

The worst place ever. My burrito was the size of half a cigar and I ordered a sausage mcgriddle and they added cheese and egg!!!! Pisssed

These people don't know what they are doing. We got a burger with mayonnaise on it. When we pulled up to the window we asked for some extra mayonnaise... they proceeded to say we don't have that and then shut the window on us... they also didn't fill our drinks up all the way. read more