Go on line and discover how the fries are made and the all beef patty is made with 30% soy , how is that possible ?. The all beef burger is made by a company named all beef McDonald's is a lie read more

This is the only McDonald's I know of that forbids free fountain drink refills. With the number of McDonald's in the area, this renders this location completely worthless. read more

If you don't mind waiting 15 min for a cookie box perfect place to go it seems like they're all chatting and laughing. One guy walking around doing nothing asking are you the person who ordered cookies?? How about you help your team out taking more orders isn't help! read more

Thee worse McDonald's I have ever had.... Just received my takeout and the filet fish was nasty. The fries were cold and stale. Very disappointed! read more

McDonald's - a burger and french fries - Fast Food Near Me - Norwich, Connecticut

Their machine never works I couldn't use my code for multiple nights in a row. Hope they'll fix their machine someday :/

This is a recently remodeled McDonald's with a nice looking interior. The parking area can be a pain when the drive thru is busy because it can block in some of the parking spots. They are pretty fast when preparing your food so you rarely find yourself having to wait too long. I went there today only for the donut sticks and they were delicious. Hopefully they keep those on the menu. read more

McDonald's - Donut sticks - Fast Food Near Me - Norwich, Connecticut

Consistently bottom of the bottom service. For years. Fails to update menu on time. If your foods cold don't even think about asking for fresh food nicely and patiently. I'm only 133 pounds I don't go like that but this McDonald's is the worst out of all the local ones. Even though they are all owned by the same. No matter what service the customer gives them nice or rude they deliver trash service. Absolutely aim to have an alternative than this it shouldn't even be an option for you even your pet. read more

Big shoutout to Louis Ik he made my sandwich with extra pickles bruh I love you for that

This is by far one of the best McDonald's I've ever been to ever! I've traveled a lot and eaten at several different McDonald's but this is honestly a really good place to stop and munch. It's a town away from the Mohegan/Foxwoods outlets. The people here are unbelievably nice. Big smiles, friendly demeanor, and great conversationalists. And the place is so clean and inviting. The furniture is comfortable and colorful (green chairs, pastel orange booths). AND each table has a case with flowers! As for the food, everything was so fresh! My sister ordered a 10 piece nuggets and my word the nuggets were so hot and crispy. So delicious! Plus the fries were wonderfully salted. I wasn't too hungry and ordered a kids meal and let me just say the cheeseburger and small (and rather adorable) fries were also fresh. Again, so good! read more

McDonald's - This is the inside of the McDonald's. They have flowers. - Fast Food Near Me - Norwich, Connecticut

Mgr. Dave is very unprofessional to the point where he called me an a-hole and possibly followed by the N-word. All this because I refused to pull forward in the drive-thru to those reserve spaces to wait for the rest of my order. I parked, went in, and confronted him about what he said. He instantly called the Norwich PD. Who then came to my home over the incident and arrested me for breach of peace. Keep in mind that I never got physical or threatened him. I was simply standing up for myself. And they take way too long to even bring your food out once you park. Whatever happened to the term "Fast Food?" All I can say is the franchise owner better lawyer up. read more

Poor customer service at all times. Any time f the day they tell you to pull over to an empty spot and wait. You'd wait for 10 minutes. When the food comes out the fries is ice cold :(. read more

McDonald's - Order # - Fast Food Near Me - Norwich, Connecticut

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The worst McDonald's every time! They can't even make a cup of coffee right! The food is always lukewarm and the service waaayyyy to slow for 'fast food.' I recommend going to the other off 395 in old Aims Plaza! They do it right! read more

Once again I made the mistake of stopping at the Norwichtown McDonalds in Norwich, Ct. This time my order was wrong and my food was cold. Additionally the young woman who handed me my order, did so with a scowl and silence. The history of poor service with this restaurateur goes back years, I have caught them overcharging by showing one price on their menu but then the item rings up at a higher price. Avoid this McDonalds and patronize the one across town near rt395. read more

Terrible quarter pounders with cheese not cooked through. Asked for no salt on fries and they were not cooked through. Never shook the grease off. All over the quarter pounders and the bag. Got all over my clothes. We we're almost to the highway when we discovered the mess!! A bunch of kids were running the place at 8:30 PM on a Tuesday night. What a waste of time and money. Thought we'd pick up something for the way home after kid's soccer game. Disgusting!!! read more

HORRIBLE!!!! ice cream machine is always broken never running ... ever. so bad. you need to clean the ice cream machine we all know you are LYING it is not actually broken. fr it is so bad read more

Recently they had a remodel. With the remodel came lots of GREAT changes! Drive thru, which has been reconfigured now has two lanes to order food, which eliminates a long line of cars in a previously awkward designed parking lot. If you choose to eat inside you can order and pay at a kiosk. Super easy! Customize your order just the way you want it! Then an employee will deliver your made to order food right to your table! They'll even get your drink. I've eaten inside a couple of occasions and the service is top notch, they even came to make sure everything is ok! And the food.... is consistently good & hot! It's a whole new McDonalds, and I'm loving it! read more

Horrible. Told to pull up, they forgot our drinks and a mc chicken. Fries undercooked, buns soggy, sandwiches falling apart AND the coke was flat after we had to go in 3x to get it. 0 stars read more

Food, service, and price are fair. I would go again for a quick meal on the road. It's not bad and it's not great. Everyone does their job and meets expectations. Nothing note worthy to mention. They sell burgers and fries. read more

We and my dad went and my father got no burger and coke. The coke machine was empty and filled with water. All my dad got was fries. Not very good. Don't recommend this one. read more

Wow was this place bad. I mean, McDonald's are always bad but this takes the cake. Ordered two iced coffees with our meals, and neither one had ice! Besides that, our fries and sandwiches came out cold. We had everything replaced, and that round was fairly warm and edible. The dining room was full of creepy older men who stared at my girlfriend and I the whole time we ate. It was very unsettling. If it wasn't so close to backus hospital, we would have never ate here. read more

McDonald's - Ordered and iced coffee, sat down and realized there was no ice in it! Fries were ice cold, - Fast Food Near Me - Norwich, Connecticut

Please change your policy of serving 12 hour old Iced Tea.....it goes bad sooner than 12 hours....I have thrown out 5 out of 6 Iced Teas.....I even spoke to a manager and was told to ask for the tea from the back..... I shouldn't have to ask for the tea in the back it should be fresh! read more

This McDonald's is ridiculously slow and always forgets my shit. Foods cold and soggy. I understand it's fast food but the employees could try a little harder to get the satisfactory I want. Utterly displeased. read more

Currently 19 weeks pregnant and i have to have a medium fry and a strawberry banana smoothie with whip cream every night after work. Theyre getting better with their fries always being hot and fresh . I just dont like that the icecream machines are "always down" at night . Please i know its just because u dont want to clean it later but us pregnant women really appreciate an icecream cone or mcflurry at random times of the night. read more

Poor customer service, I understand that it's night shift but come on at least can you fake it, I work on a restaurant and this service was bad and rude. read more

Worst managed McDonald's around. Drive-through service is the worst. Staff is clueless and unresponsive to complaints. Last visit they gave our order to the wrong person through the window, we had to pull ahead and wait for them to correct their mistake, no apology and it was middle of lunch rush. This morning, during breakfast crunch, we ran through drive through and again were routed to the wait lane. Employees all seem to be wandering about aimlessly inside or looking flustered. If your fast food establishment can not handle the high demand hours of breakfast or lunch - then you should clearly do something to better manage your team. There is a reason why people use the drive through and its not be be constantly told to "pull forward and wait". Ridiculous. We will not use this local McDonald's again. It is always a problem in the drive-through. read more

I would give no stars if I could but that is not an option. We went there and ordered to quarter pounders. When we got home and opened the boxes the bottom buns on the burgers were as hard as bricks and the cheese was also very hard. We called the restaurant to make them aware and to see if we could return tomorrow for a refund or just fresh food. She said we had to return immediately which was not a possibility. We asked for her (the managers) name which she refused but asked for ours. She then proceeded to hang up on us. I get we were not looking for a 5 star meal but we were looking for burgers that had not been sitting out all day and inedible. Awful customer service. If you live in this area skip the town street McDonald's and go to the west side. Worst customer service ever. read more

Very updated and extremely clean establishment! Bathrooms also get a 5 star rating. Food was hot and delicious, And the fries were cooked in clean oil....always a huge plus. To top it all off, both the staff AND the customers seemed to be in happy and upbeat moods! read more

The old lady (Ginger, Red hair) working the front window was extremely rude, and ignorant. She shouldn't be working there if she's going to be so rude. She told me I was in the wrong and gave off a really bad vibe saying my coupon was outdated then took the coupon and didn't give it back. Instead of letting me verify that the coupon was not good she refused to give it back. As I went to pull off she mumbled something bad under her breath. Horrible place don't think I'm going to go back, if I do I hope not to get her again. read more

WORST MCDONALDS EVER I wanted nuggets at 11:30 PM and it says their drive thru is open 24 hours and they were closed!

I used to live here till I moved in August , I wouldn't recommend this dining facility at all , I used to come here every night while my wife and I were still dating at the time and get simple menu items as sweet teas and a medium French fry , normally one bad experience I wouldn't write a yelp review but after many and many times of going here with using the same order around the same time everyday and they still mess up the order , sweet tea being unsweet , French Fries being overcooked and stayed in the warmer too long , chicken sandwiches would come overcooked and when I asked politely and even waited till there wasn't any traffic going through the drive through and just respectfully requesting to get another tea cause of the tea being unsweet and even with proof of purchase and they refused me and my pregnant fiancé that we would have to buy another if we wanted one I highly don't recommend this McDonald's but instead the recommend the McDonald's in gales ferry read more

My husband and i live near this Mcdonalds & have no vehicle. So that's the only reason we tolerate these morons. Some workers are really nice, but just about every time we get our food from here the order is wrong, there is something missing from our order, the fries are too salty or we are over charged. We are so fed up with these morons!!!! We are about to never step foot in here again!!!! At least we were given something free, but just like two times a while ago. Every time they mess up, we should be getting something free. Maybe then while losing some money, they would think twice about hiring people who have no clue what they're doing!!!! IF YOU WANT F__KED UP SERVICE, THEN GO HERE!!!! read more

Nicest McDonalds I've been to yet. Clean, up to date, and friendly staff. The younger guy near the self checkout machine thing was very helpful and seemed genuine. This place is very good for a mcdonalds. read more

I have been to this McDonald's several times over the years. Most recently I was told Rachel the owner was not allowing competitor coupons anymore. That was a disappointment. The last couple times I have been here for the most part the employee's in the morning are nice except for the woman with the red hair that takes your money in the first window. She has given me attitudes about using coupons. One time I wanted them to add an item and she raised her finger at me. It should have been "One second. I will be right with you." The other issue is the drinks are never completely full. I have to ask them to fill the drinks or I will get a drink that is only filled 3/4 of the way. Sometimes when the employees get lazy they will just add extra ice after being asked to fill it more with soda. My son's sweet tea has been absolutely terrible the past 4-5 times. My son doesn't want to drink tea that tastes like coffee or is watered down. The other issue I have had at this location is recently we ordered a big Mac but it did not come with the Big Mac sauce and no lettuce. Really? About 5-6 months ago a male employee got pissed off because I asked him to fill the drinks and when he handed my cousin our drinks he shoved the drinks at him so hard that the drinks spilled inside his car and onto his clothes. I went inside to make a complaint and the manager said she wasn't responsible for what her employees do. Seriously!!!!! You are the manager handle your employees. read more

Staff was very attentive and accommodating. Food came out pretty quickly, and they apologized for the wait anyway. The manager on duty was very hands on alongside his employees, which was great to see. Good food, clean space. Remodel made a big difference. read more

I came here twice and both times I had to wait 20+ minutes for my food to come out--kinda eliminates the purpose of fast food--and when it did come out they got my order wrong and what they did throw in the bag was sloppily made. Poor service and atmosphere. read more

After a long night of weddings and then performances by my famous boyfriend, we needed a late night meal after driving across the state. We pulled into this 24hr mcdonalds and were greeted over the intercom by the voice of an angel, Red. Her recommendation and upsell for the holidays pies couldn't have been better as they tasted like cream filled Christmas dreams. She was very knowledgeable about the entire menu and helped us out tremendously with making our late night dinner decision. Before we even reached the window to meet face to face with this magical mcdonalds mermaid, we turned to each other and said "this woman is the best." When we pulled up the food came out incredibly fast and she accommodated all of our condiment needs. We asked for her name and praised her for her patience, kindness and professionalism. We will definitely be back and hope that when we pull up to the intercom, it will be the angelic voice of Red to fulfill all our Christmas wishes. read more

bravo mc donalds really out did themselves this time this place literally offended all the senses the first thing i noticed when we walked though the door is the putrid smell which is undescribable i wanted to walk out the door but was up all night drinking so whats one more bad decision. the next thing you notice is the bad rap music blaring. as you step in further you notice all the flies buzzing around probably feasting on whatever was rotting behind the counter and the spilled soda everywhere. we placed our order and to their credit the staff was friendly enough and the food arrived timely as for the food honestly i was expecting worse definitly not good but it didnt kill me at least yet... read more