Ami is the best! Always so sweet and gets me excited to come and eat here! They are quick and efficient! And always welcome me with a smile!

We had power outages on July 4, 2026 so went to get coffee (and a biscuit) long line in drive thru so went inside. a bit of a line but got our order in at 10:15, found a table. and waited, saw others get food but a lot of others waiting as well. had no idea of where my order was in the cue. after 45 minutes, I lost my temper and said(shouted) at this point I just want my money back it was refunded but I don't feel I got an adequate explanation (can't help number of customers are what they order) they were running out of items. breakfast ended at 10:45 but the menus behind the counter were still showing breakfast items. I don't know how I could be more disappointed. McDonalds has changed since my brother was a manager years ago, And I don't think it for the better. read more

I have been a weekly regular customer at this McDonald's for over 10 years. Today I cheated on my McDonald's and went to a different one that screwed up my order TWICE even AFTE I had them correct it. Then I came to my regular McDonald's hoping to re-order the same thing and this McDonalds fixed it and they didn't even charge me. The employees are kind and reassuring and the coffee here tastes like sunshine. This is my FAVORITE McDonalds in Norman because they always strive to be the best! read more

Second review of this 1.3 rated location (Hwy 9 and Classen). Decided to order via DoorDash this time hoping they wouldn't mess up the order like they do every time I went through the drive thru. Sadly, it was just another disappointing experience. Ordered two breakfast sandwiches and a hash brown. Got the McMuffins, but no hash brown. Thankfully DoorDash gave me a refund for the missing item. Why does this keep happening at this particular McDonald's? How difficult is it to look at the receipt and then look in the bag and confirm that they match? It's not rocket science bro. How the management of this place keeps their job is beyond me. As I mentioned in my last review, this is clearly the worst McDonald's on the planet and I seriously recommend going to the one on Alameda. Come on regional manager, get your act together and fix this, it's been an ongoing issue for years now. read more

1/7/26. I ordered a mf bacon cheeseburger and got a cheeseburger. They ain read no bacon on there? Paid a few extra cents for some bacon to make myself happier and this lame shit got me fucked up fr. and my fries are cold asl too. only good thing is the customer service tho. them workers are nice. but other than that hell nah. id still come back tho shi i love mcds read more

Went to McDonald's today, my kid got a burger we ask for no pickles or ketchup but guess, what we got them! The workers laughed at my son's Order! Found a chicken nugget on my shoe. There was ketchup on the counter . It was so loud and busy! One star would never come again read more

McDonald's - My sons Hamburger Happy Meal - Burgers Near Me - Norman, Oklahoma

Manager said "the grill is calibrated fine, and this burger was cooked to the correct temperature". I disagree read more

McDonald's - a sandwich with cheese and meat - Burgers Near Me - Norman, Oklahoma

This is genuinely the worst McDonald's in Norman just go to one of the other 3. Furthermore, it should be demolished, the GM should be fired, and every single employee should be fired and required to register as fast food offenders. Here are three experiences l've had with this place in 2025: 1. First time got my double quarter pounder wrong had ketchup, pickles, and onions all of which I asked removed. 2. Went a second time and they managed to not only get the double qtr wrong but despite charging me for a dol qtr they put only one piece of meat on it. I then waited exactly 12 minutes at counter before getting helped at which point I just demanded a refund. 3. I place a mobile order thinking, "hey it's nuggets through the app and surely they can mess it up", but I did not realize how wrong l could be. I wait at that curbside pickup spot marked on the app. While the app still says I'm waiting no one brings it after a very long time so I go inside and sure enough they just left it on a counter. Get back to the car and realize they put no sauce in the bag. Save your sanity and avoid this disgrace at all costs. read more

Terrible Experience - Never Coming Back! If I could give this McDonald's zero stars, I would. The food was disgusting--cold, stale, and tasted like it had been sitting out for hours. The fries were limp and soggy, and the burger was a sad, greasy mess. I've had better meals from a gas station microwave. The ambience? What ambience? This place looks and smells like a dumpster. The floors were filthy, the tables were sticky, and don't even get me started on the bathroom--it was a biohazard zone. As for the service, I've seen rocks move faster. The employees looked like they hated their lives, and after dealing with them, I can see why. They were rude, slow, and acted like doing their job was the biggest inconvenience of their day. Maybe if they spent less time standing around gossiping and more time actually working, people wouldn't have to wait 20 minutes for a sad excuse of a meal. Avoid this place unless you enjoy wasting your money on trash AVOID THIS PLACE LIKE COVID OR THE PLAGUE. IF YOU GO HERE GOOD LUCK. read more

Drove all the way across town to pick up my order (to the Ann Branden location in Norman) and instead of getting food in the drive-thru, I got subtly called a thief by a manager. Was told they couldn't verify I paid for my order despite me showing them it was, on the app, and it showing the same in my bank account. They had me drive straight through to the third window where the male manager (a younger dude, busy scratching a sore on his neck) told me I would need to be charged again to get my order. I asked if I was being double charged because one already went through and he just kept saying "We don't give out food for free." As if I hadn't paid and was trying to somehow take advantage of them for free food. I just decided to leave, already having wasted my gas and time, and get food somewhere a psycho wasn't managing. If this man is going to get to keep his job, he should have to insert our entire order into his body, and not through the mouth. read more

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Food was great... Service was fast... And the staff was friendly and helpful. Ambience was good... There was even a display for St. Patrick's Day. read more

Whoever runs this store should be so embarrassed, waited 20 mins for a big mac and 10 piece, still waiting as wrote this, the only thing is that it's clean, this is truly humiliating edit: also rude af, pissed me off read more

The food is always good enough but every single time I go the line takes forever and a day. And it wouldn't bother me, except there's like 4 other McDonald's in town and NONE of them are nearly as slow. It doesn't matter what time, morning, noon, or night, it'll be slow. Just go to the Taco Bell across the street instead. read more

First the good. Polite friendly service. Delicious buns, lettuce, tomatoes, and pickles. Worst chicken I ever ate in my whole life. Rubbery and undercooked. I took one bite and it was actually so bad I had to spit it out! It was awful! Manager was kind enough to give me a refund. If it's a good chicken sandwich you want, stay away from here. Far away! read more

McDonald's - NOT DONE!!!! - Burgers Near Me - Norman, Oklahoma

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Slowest service I've ever experienced. McDonald's is grade a garbage. No customer service whatsoever.

This McDonald's is horrible with curbside. Nearly every single time I eat here, I wait an additional 15-25 minutes for my food. I've been in the curbside parking spot waiting on a happy meal and a single cheeseburger for nearly 30 minutes now. There's two other cars just sitting here and waiting. Drive-thru and to-go orders are clearly being completed. Service sucks, but it gave me an opportunity to write this review. Edit: I also want to clarify these orders aren't in the middle of the night. Usually between like 11am and 4pm read more

i order online, we get to the drive thru and we don't move for about 5 minutes so i decide to go inside, keep in mind it's not even busy... i tell them i had an online order and gave my code, he then told me it'll be a few minutes so he gave us our drinks.. about 20 minutes i go ask how much longer and he told me it's next, he had me standing there for another 15 minutes because my food went to the drive thru side so it wasn't communicated knowing how "busy" it was. they actually gave me a bag that was sitting there for who knows how long, my fries were cold so they gave me a large fry after telling them. i get into my car and my food is barely warm which is quite literally insane and upsetting knowing it's not even worth asking for a refund for how long we've been there. & to make my night better, i ate in my car because there was a car behind me, i didn't know it was going to take 20 minutes for the drive thru to not even move so we asked the cars to back up so that we can go home after being there for so damn long. like i don't think i've ever had such a bad experience anywhere like this, like i wouldn't be surprised if those cars and all those people are still there waiting read more

I just want to say that the quality of the food at this particular location is absolute garbage. The one thing McDonald's is supposed to be good at is serving the same food no matter where you are, but that is so far from the case here. Their burger options are especially awful, which btw was McDonald's claim to fame originally. Every time I order any of their burgers it is blatantly undercooked with no grill marks, and there is absolutely not even one morsel of salt on the patty, plus the burger patty and cheese are nowhere near the buns which is just a result of sloppy kitchen staff. I know for a fact that McDonald's is supposed to season each burger and cook them for the exact same amount of time every time. Not to mention that the employees are all rude, at all times of the day, they constantly claim that they are closed if it's late at night even though they are a 24hr location. And they forget items all the time. A year ago they were much better, but there has been a serious decline since and whoever manages this location should be ashamed, as should corporate for allowing them to continue this way. Seriously. If I wanted a tasteless disgusting experience I'd eat a salad. McDonald's is supposed to be an unhealthy and unbelievably calorically dense salty treat for when you've had a bad day and just don't feel like cooking, but not here apparently. Laughably bad. Makes every other fast food restaurant look like a 3 Michelin star experience by comparison. read more

I send my kid to get food and they needed to be onion free simple meat cheese and Mayo OF COURSE it had onions said he took them in for them to correct the mistake and the so called manager got hateful with him. He said I just need a refund. They told him no pushed the food back to him he said they are wrong. Started the refund then canceled his refund so not only did the mess up the food and kept it they kept the money. DO NOT USE THIS MCDONALDS When he told me w what one he went to I told him I should have reminded you not to use them. Do better people customers is what keeps your paycheck without them you wouldn't have a job there read more

Drive thru people sound like they are done with life and hate you. They act like you're a burden, sheesh!

This store has very serious problems. The service fucking sucks. Attention to detail is totally lost. Every visit in three months has resulted in.. 1) long wait time for just on drink or to not receive the drink at all while in the numbered waiting stalls. example. 30 minutes for a frap ,only to find out they threw it out because the window never told them I was waiting in a stall ! 2) receiving food I did not order while waiting in a parking stall ,only they never came back with my original order 3) order a sausage egg biscuit while repeating it back to them 6 fucking times , I still get the wrong order. So I return it with the original and correct receipt only to get the wrong item AGAIN ! This store will never see my money again. read more

We waited for 30 minutes just to have the wrong order and have cold food. We went in to get the fries that we paid for, and the manager was rude about correcting the order. 0/5 stars not going again read more

Sleep on Mc Donald's and act like this restaurant didn't raise you! High quality isn't the reason we come to this place! Service?!?! Nope! We eat here because dammit we are Americans! Best fries when they are soggy! I'll see you in the streets if you wanna talk about how bad McDonalds is read more

Ordered through the app 3 times. Not ready or lost twice. Food was cold all three times. Both nuggets and burgers. You can stand there and watch them take the patties and nuggets out of wire bins. This has to be the worst fast food, restaurant I've ever been to. read more

It says this location is 24 hours but it hasn't been open at night the last few weeks, very inconsistent and apparently random hours. I've caught staff sleeping on the job and recently it appears they've just given up and they all just turn off the lights around 11-11:30pm and leave. No signs posted and website says open 24 hours. read more

This is the worst mcDonalds ever. They get orders Wrong frequently. I still come occasionally in hopes that management has changed or that they've hired competent people, but they never fail to let me down. Today we ordered 3 sausage McMuffins. All 3 were missing the eggs. That's a basic component of the food. The location is poorly designed. They should test it down and start again. The parking lot is designed so that you have to make one complete trip around the restaurant just to get into the drive through. This means they double the traffic around the restaurant just because it's poorly laid-out. Ot means twice the traffic that could hit a customer. read more

This McDonald's is a disappointment. I placed an order, paid for it and realized that they had rung me up for an order that wasn't correct. I politely tried to explain this to person handing my food and told me he couldn't do anything but get the manager. Mind you at this point I just asked for lettuce and tomato. The manager approaches the window and is bothered by the fact that I'm just trying to correct the bare basics of my order- get lettuce and tomatoes. It was such an inconvenience for her to do that. After that interaction I decided to leave. I'm sorry for trying to correct my order by getting some veggies. read more

Game day! Came in for some b-fast cuz the drive thru was around the building. We ordered and looked for a table to sit and LITERALLY every table had food on it and hadn't been cleaned. I found a receipt at a table that was the least dirty and it was for an order from 6:00 the previous night! It's currently 10am! This dining room hadn't been cleaned in 16 hours! WTH?! It's disgusting in here! Half the tables in here have bags of food on them or remnants of food on them! It's gross! read more

I have always enjoyed going to this McDonalds and get my food in a timely manner. But in the last few weeks they have had my food waiting inside when I did curb side service and then today they gave my food to someone else. Then I had to call to see where my food was and they said they gave it to someone else. But then never brought me my food until I called and asked 15 min later. I hope they get their act together. If not I will have to find a different quick breakfast place. Just tried to go to this McDonalds again. Today It took 15 min to get food. We went in the restaurant to eat. I ordered pancakes. After receiving our ordered we had to request syrup. They said they were out. My husband ordered burritos and he asked for salsa and they just looked at him. We picked up our food and went home to eat. Half way home we realized they forgot to give us our cups for our coffee. This place really needs to get help. I can't believe McDonalds let's a restaurant to operate so poorly. Changed from two to one star. read more

This location is a hit or miss, to orders being incorrect and/or 30 minute wait to the best salted fries on the planet. Would I recommend it? Food is food, take your bet. They are usually understaffed and I couldn't feel worse for the one person taking orders inside and out, packing food and making sure people have their order DURING rush hour? All while the worker is still really nice and attentive, come on. read more

Half hour waits every single time! For just 2 biscuits and a drink I highly suggest staying Away from here!

Worst McDonalds I've ever had. I usually go to a different one, but doordash chose to order from this one. Half of the order didnt make it, nothing was warm, and condiment looked like they were just crammed at random amounts into the containers. The Big Mac container had more lettuce and 1000 island dressing than anything, and the patties were hard and smaller than the patties on the normal burgers in the order. None of the nuggets ordered arrived, thay could be Door Dash's fault, but this McDonalds didnt even use the stickers they put on the bag we did get to note how many bags there would be or who packaged it. read more

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I waited 15 minutes in curbside for my order. No big deal. Got the email saying "see you again soon" but still had no food. I called the store, no answer. I end up going inside to check on my food. It was sitting on the counter, missing a drink. I take my order and leave. It's all cold. How long had it been sitting?? I tend to be very understanding of food service employees. But when this happens 4/5 times that I go to this restaurant, it's a problem. I will go an extra 15 minutes away to another McDonald's than continue to use this one. read more

Disgusting. horrible service, rude employees. I got a frappe and it HAD LITERAL TRASH IN IT. tiny pieces of trash all mixed in, i didnt even notice till i was already HALFWAY DONE. DO NOT GO HERE. wendys is right down the street & cheap. read more

McDonald's - TRASH FOUND IN MY DRINK - Burgers Near Me - Norman, Oklahoma

Super slow service. Most times traffic is wrapped around building. Most times my order is incorrect

Ordered through postmates. Took almost 30minutes for my order to be ready for pickup. Driver was fast from store and fries were still soggy and displeasing. May be the last time my family eats from this location read more

GOT BIT AGAIN BY THIS ESTABLISHMENT. Ordered 2 McChickens and a medium fry. Paid at the first window (as usual). Moved to pick up window, the lady said "it's all in the bag" as she was handing it to me. Needless to say, my order was wrong. Only got 1 of the sandwiches. SERIOUSLY? HOW DAMN HARD IS IT TO VERIFY THAT THE ORDER IS CORRECT & COMPLETE? A customer should never have to double check that you did your job!!! Sad thing is, they weren't busy. At least what food I did get was fresh and hot (fries could have done with more salt, but at least they were hot). read more

They employ smoker outside. I ask here is my order. They say not yet. I tell they. Already pas pick up time they say I don't know. U know. What kind the Employee like that. WTF. read more

This Mcdonald's is very clean. I've been here two separate times, though, where the workers have been negative and unpleasant to work with. Once, I came with two friends and ordered their new bacon and cheese fries. We went inside and ordered. Apparently, someone in the drive thru had asked if their ice cream machine was working, and the girl taking order on the inside told the drive thru worker to "just tell them it's not." We got our food and went out to the car to eat, where we saw the cheesy fries pictured below. They fixed them, thank goodness. We came a second times a few months later, where we heard a worker go, "there are so many people here, i'm going to kill myself" hire new people. also, we've been waiting for 40 minutes on a bacon egg and cheese mc griddle to go. read more

McDonald's - Bacon cheese fries - Burgers Near Me - Norman, Oklahoma

0 Stars* Worst McDonalds I have ever been to. They are constantly getting our order wrong, completely ignoring our curbside orders (forcing us to go through drive thru), and just terrible service overall. If you have the option to go to another one of the McDonalds in Norman, do it. read more