whoever was working at the window today on 9/20 handing out the food was rude as heck. she needs to learn better customer service skills, for real. read more

You will never get a milkshake from this restaurant, they have to be too lazy to make them because I've tried all times of the day. They never have the machine up and running. read more

I know this is McDonald's but fast food should be FAST food. Me and my friends were trying to get food and they didn't allow us to order from the drive they lane since the lobby was closed. As we literally waited for our Uber they called an officer to see why we were standing in front. Really? We finally got in our Uber to drive thru and they were so slow that they handled one customer at a time. Probably took us about 45 MINUTES and there was only 5 cars ahead of us. Management needs to step up here. read more

Giving this location four stars based solely on the fact that they are the only McDonald's in Norman you can trust to get your mobile order correct - and that includes any condiments you request. I'm not sure any of the other locations have ever gotten my mobile order 100% right. So bravo, keep it up. read more

Unbelievably rude manager wouldn't give me her name for this review. Old lady with red hair forgot the hash brown on my order then told me I didn't order one! Then said I need to go back thru the line I just waited 30 mins in! 1000% contacting corporate honestly never been treated that poorly in customer service in my life. read more

I order some food late night on Uber eats and I get my food and take it in the house I know the Uber driver didn't bother it because it cause taped close with the McDonald's Tape for the bag to keep it concealed so ik when I order a large fry it suppose to be filled up and I pay almost 9.00 for that food so I really appreciate if I get all my fries worse McDonald's in Norman read more

Workers are very rude, I called to make a complaint as everytime my family visits the Alameda location we all get sick with food poisoning and the manager proceeded to get very upset with me and then hung up the phone. I wouldn't eat here anymore PERIOD. My children always get sick when they eat here and it's always on different menu items. The night shift is very lazy, we had to wait damn near 30 mins just for our food and we didn't get half the sauces we asked for. The day shift manager is very very rude, I couldn't get a word in otherwise without her attitude and then when I got irritated and expressed why I was upset she was no longer on the line as she hung up the phone. I called corporate and hopefully they do something because this location has no sense of respect for customers, no customer service, and apparently no knowledge of how to cook food without making people sick. read more

Came in tonight and ordered a 20 count chicken nugget. Pay and get to the window to get our food. They give us a 6 count meal which we then reply where is our 20 count? They tell us we MUST drive back around. So we do, kindly. Then we explain at the drive through window that we are the people who didn't get our 20 count. We are directed to the 2nd window and begin to be harassed by the Manager. We offer to pay whatever it takes to get our 20 count in a screaming match. Awful experience. Whoever is the manager here needs serious help. We paid $5 in cash at the second window. I believe that is not proper practice of business taking cash after payment for the employees mistake. The rude manager accepted it and hastily handed me my order. The owner of this location must support this type of behavior and i will make sure my norman community knows of this. read more

Literally will scam you. Refused to give me my order of over $20 (that was charged to my card) and would not offer any retribution. Took nearly an hour to receive anything at all read more

Regular McDonald's. Pretty large inside with a nice large, clean play place. Friendly experience at the counter. They brought out food out to us. read more

McDonald's - Play place - Burgers Near Me - Norman, Oklahoma

I have been here 4+ times in the past month and have regretted it every single time. They can never get my order right, no matter how simple! I will not be coming back. read more

It is only McDonald's on the sign. I have never been to a worse fast food place. It is constantly horrible, not bad, but horrible. Service, food and cleanliness are horrible. read more

So slow! Calling this "fast food" is a joke. I think they might be understaffed. Doesn't change the fact that my food is always cold and it takes forever. read more

This McDonald's is the worst one I've ever been to. The staff are rude, the manager is rude as well. I haven't been back in several years because of the awful experience I had. I continue to hear from my friends and family that it hasn't improved at all. Save yourself the trouble and go to one of the other McDonald's in the area. read more

I ordered 4 breakfast sandwiches and 4 hash browns. They asked me to pull toward and they would bring it out. After about 35 minutes of waiting and 3 other vehicles getting their food brought to them, a guy comes and asks what I ordered. I had a physical list in hand and read it off to him then gave it to him and he took it in. About 10 minutes later a manager comes out and asks for my receipt bc they "don't remember taking my order " more time passes, eventually my food comes out and they apparently gave some free pies and hash browns for the long wait. Cool. Get home and they forgot a sandwich and got the ones they did give wrong. Not even a hard sandwich, literally a sausage biscuit. I know people probably don't get on yelp for McDonald's reviews but for anyone who might go to this McDonald's, just don't..employees excluded bc assembling food is not your calling. read more

This is worst McDonalds ever. Everyone is always in a bad mood. I had to actually ask if they were still taking orders. I even counted 10+ people in the back, so there is no excuse not to have someone always taking orders. They need to get it together. Even by McDonald's standards, this one is a loser. read more

Decent service here. The drive thru line is a joke tho. Way too much traffic and weird one way lanes.

Have been in line 30 min and I write this review as I'm still waiting in line. Just ordered 2 McDoubles and a large fry. Cash only as well. Ridiculous. read more

I agree orders should be correct and service should be considerate. But, if you are unhappy every visit, why go back?

The store is always dirty, food is always cold, and around 11:00 pm to midnight there is usually only 2 staff on shift. Then, each night it is a toss up whether it will be cash only night (no credit/debit card), sorry no ice night, or sorry out of certain beverages night and don't forget they are closed but leave all the lights on (so you sit there like a fool like I did last night) night. I do not know how this location stays in business! read more

They never get my order right. Unfortunately, I would be shocked if they did. It's not hard: two hamburgers and a regular Coke. That does not mean two cheese burgers and a diet Coke. And then they act like you did something wrong when you ask them to correct it. read more

I went to this McDonald's earlier today. I was in the drive-through and ordered a six piece meal then when I got to the window to pay I waited a while for the person to cash me out there was three people at the window and not one of them were cashing me out (including two managers) there was no cars in front of me and about five cars behind me. Once I got my food I got a small fry inside of a medium fry box instead of a medium fry. I went inside with it (I was very polite) and the manager looked at me and said how can I help you and I told her that I got that for a medium fry and she didn't say anything and walked to the fries a slow as she could it took a while and then she put it inside of a bag and just sit it on the table in front of me didn't say anything didn't apologize didn't say have a nice day and I said thank you and she didn't say anything. She just looked annoyed with anything she had to do. It was way over crowded but for some reason they couldn't get stuff done fast. Trash management. read more

This McDonald's is the worst. Our drinks are almost always flat with like 3 pieces of ice in it. The fries are soggy and cold and the service is too fast! They practically throw your food at you when you get to the window. Terrible. read more

Constantly has problems- "The grill isn't working, we can't serve anyone", "Sorry, no beef or fish products available right now", "The card machine doesn't work, cash only", "Sorry we don't have ketchup/mustard/barbecue"... Not to mention LONG waits (30 minutes last time I went, average 10 minutes) in the drive thru nearly EVERY time. This is coming from a local resident that has tried this restaurant many times. This MD's is TERRIBLE. read more