Waited OVER 20 minutes for a simple order. There are no condiments, straws, napkins or drink refills in the customer area. Nothing. No apologies for taking so long with the food. It's ridiculous. read more

McDonald's - Counter where napkins, ketchup, lids, straws, etc should be - Fast Food Near Me - Niagara Falls, New York

After taking in a concert in Buffalo, I needed dinner. The theatre district didn't have any eateries on my way back to the hotel that had restaurants open at 11 pm. I decided to find an open McDonald's near my hotel and found this one in Niagara Falls. Before heading up there, I placed an order on the McDonald's app: - Twenty-piece chicken McNuggets special for $5 - Medium Diet Coke Prices and deals stateside at McD's are cheaper and amazing than what we have at McD's Canada. Getting so many McNuggets for $5 was unheard of! I had no problem finding this eatery. I pulled in and hit the drive-thru. This drive-thru has two lanes. I was in the lane closer to the building. For some reason, the woman on the other end took orders from the second lane. It wasn't your usual first-come-first-served pattern. The man behind me got so frustrated that he backed up and moved over to the other lane. I then heard the woman acknowledge my being there. It was so confusing. I didn't and still don't understand this eatery's process handling customers at the drive-thru. I rattled off my order code. She had it and said to come up to the window. There was a bit of a wait because there were a few cars ahead of me. When I got to the window, I got a pleasant woman who handed me my drink and food. I thanked her and headed back to the hotel. Exiting this eatery to drive back was a bit chaotic. There was a pylon that hung out with me while I was waiting for traffic to clear before pulling onto the road. There was some pavement unevenness. I also had to dodge a couple of cars in the lot that felt like parking in a driving lane was better than in actual parking spots next to where they were. I sipped my Diet Coke along the way. It was so cold and refreshing. I was thirsty and was glad that I got a medium, which is really a humungous large. I had my food in my hotel room. I managed to eat all my McNuggets. I didn't order any sides, so it worked out. They were differently shaped compared to what you get in Canada. I liked the lack of uniformity. They were yummy, especially with the sweet and sour sauce. The following morning, I took advantage of getting free McDelivery through the app and ordered breakfast. I got these items: - Big breakfast with a hash brown - Steak, egg, and cheese McGriddle I ordered at around 7:45 am. My food came at around 8:30 am. Pretty good! McDelivery is through DoorDash. I got a bag of condiments. This place was generous with the butter, strawberry jam, and more. However, I felt like it overdid things when I got hotcake syrup. I didn't order any hotcakes, but thanks for seeing if I'd like it better than good Canadian maple syrup. My big breakfast looked like it had a rough start to the morning. My eggs were all over the place in my container, as if someone thought that it was a part of a snow globe, but without any liquid. My eggs were bland. Thank goodness for the magical bag of condiments! I normally don't put ketchup on my eggs, but they helped me digest these eggs that could have tasted better. The sausage was yummy. I liked the biscuit, which is even better with the strawberry jam on it. It was warm, with crispy edges, but fluffy. I really ordered breakfast to try the steak, egg, and cheese McGriddle. Canadian locations don't offer this item. They should! The steak was a leaner version of a beef patty. It was delicious. The egg was a folded omelette, which was much better than the choppy eggs in my big breakfast. The cheese cemented all ingredients. I am a huge fan of the McGriddle with the pancake buns with pockets of syrup in each bite, so this one was a fancier, elevated version. This McGriddle was amazing! I should have got two and ditched the big breakfast had I known that it was this yummy. It's a solid place for a late bite at night. I'd steer clear of the big breakfast, unless you like your eggs confetti-style. I hope that the steak, egg, and cheese McGriddle is a permanent staple on the menu. It was fantastic! (148) read more

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Bad service, bad customer service and they close de restaurant at 12 am and they supost to close at 1am.

Waited over 20 minutes in the drive thru just to receive the incorrect order. Worker had stated that "they forgot to drop the burgers." Overall food was burnt, and fries soggy. Interior was dirty as well. Would not recommend. read more

I know this location has a lot of negative reviews. But I must say, my visit here today. I left with no complaints. My food was hot and fresh. Pretty decent for a last minute food run. read more

McDonald's - a sign for a fast food restaurant - Fast Food Near Me - Niagara Falls, New York

I get that a fast food place gets busy and backed up from time to time but this McDonald's is always backed up I am for ever getting pulled over for French fries if you go through the drive through they always make you get out the line and pull over an extra 5 or so min it is insane because it's no matter what time you go they are going to pull you over. If I didn't like there fries above everyone else I would never go back. read more

Jojo was amazing... she was really working and really trying to provide customer service. The "manager" is 0 to no help, taking a smoke outside while the employees are struggling with keeping up with the orders. If you want a restaurant to work effectively and efficiently start with your manager. I waited for my order for over an hour. Unreal. read more

Worst McDonald's I've been to ever. Poor customer service and they took forever with my order and had to wait 5 mins just to get some ketchup on the side. The place was disgusting, looks like nobody cleans and don't get me started with the bathroom. I regret going to that McDonalds. I thought it was going to be nice because it's close to Niagara Falls but nooo. Please don't take your family to that McDonald's. read more

Zero stars is the only appropriate rating for this franchise. DO NOT go to this McDonald's. It has all the branding, and the same menu, but it is in no way the McDonald's that you know. It is Bizarro McDonald's. We were in the Drive Thru for 20 minutes. The last 10 was behind a car that was only waiting for a small order with a Happy Meal. When that car got their order, they immediately started banging on the window. Only after 5 minutes of banging did the window reopen, and the driver got straws for the drinks he had received. We also didn't get straws, but then were told to pull to the "front of the store" to wait for our order of a Quarter Pounder and Chicken Nuggets. The front of the store is Pine Avenue. There is nowhere to park, and after waiting 25 minutes just to be told to wait some more in a different place, we didn't trust we'd ever see our food. So, we went inside with our receipt. There were a half dozen people waiting for their food, and not a single person behind the counter. Everyone in the kitchen was in street clothes, and none of them were busy filling orders. A woman came over and took my receipt to verify the order. I had to ask for it back when she started to disappear into the kitchen. It was only AFTER I was standing at the counter, with my receipt back in my hand, that the staff started to prepare my order. The woman who filled it grabbed a 3-lb box of Morton Kosher salt, and shook it over my order of fries. It seemed to be how they were salting all of the fries (one order at a time), and it was then that it dawned on me that no one in the kitchen seemed remotely sober. If I were by myself, and it wasn't 11 a.m. on a weekday, it might have been like a funny scene from a movie. But it was so bizarre, and so thoroughly hostile to all of the customers, that it was hard to imagine how McDonald's hasn't terminated this franchise. It took 35 minutes for the bag of food that I ordered to be tossed onto the counter in front of me. read more

Ordered a decent amount of food and these sorry mf's forgot everything that go with the order ( no syrup, bacon which we ordered, no butter, sugar and cream plus more). U got one job and that is to get the order right. Don't order door dash from them just go pick it up. read more

Stay away from this location. Our food looked so disgusting we wouldn't it because we were afraid of getting food poisoning. read more

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I think that the city of Niagara Falls should sign petitions to get this McDonald's out of here this McDonald's sucks it's super slow. We need to sign a petitions or management need to get better on getting on the supervisors so that we can have fast food as advertised to us, wait times are ridiculous at fast food location horrible read more

Worst f-ing McDonald's ever and I'm from baltimore, literally one of the most ghetto cities, BALTIMORE have better McDonald's. They took soooo long with my doordash order IM STILL WAITING TO THIS MOMENT. All I order is nuggets and fries...Ordered 46 mins ago and the place a 9 min walk away....The doordash driver even said the McDonald's is slow and poorly managed. It's so damn terrible, I just want my food. At this point I might as well walk to McDonald's and cook the damn food myself. read more

I start by saying the food was decent, however the chance of getting what you ordered are slim. Workers truly look unhappy and it shows. I guess it the times we live in. Drive thru is very slow, sketchy people around the property or maybe thats the workers on a break. read more

This location is great if you want hot fast food that is freshly hot, not something that has been cooked and sitting for a while. My most recent trip I came here on a Tuesday night around eleven (11), I waited so long in line I was tempting to shut off my car. I was in line with three cars in front of me for about 40+ minutes. It was the longest wait for "fast" food I ever had. By the time I got up to the window I was expecting my food to be ready, but NO I had to wait another 10+ minutes. It was the worst experience, and they have the drive-thru set up where once your in line there's no getting out of it. You're stuck! It was awful. Food wise, it's hot and fresh. If willing to wait in line, the best midnight food you can get in Niagara Falls. read more

Was served a very raw quarter pounder this is disgusting after I took a bite barf..where is management I need to speak with someone nowww read more

McDonald's - Was served a raw quarter pounder with cheese disgusting where is management I need someone to call me nowwww - Fast Food Near Me - Niagara Falls, New York

Wish I had read the reviews before we waited in line for almost 30 min. Then got to the window & they had lost our order--should have just driven off and skipped it. But since it was late we ordered again & waited at the delivery pickup window another 20+ min. Terrible!! I've never had such a long wait and poor service at a McDonalds. read more

This place is terrible .. every place has bad days but here there can be no line .. you still wait at the speaker for 15 min just to order another 20 min to pay and u still have to wait for the food that's cold and wrong read more

worst ever. I have waited one hour for two orders. They gorgot to give me coffee, and after I asked for my coffee second time employee said very loud "I can't believe she wait gor f***ing coffee half an hour. read more

Old McDonald had a form, e, i, e, i, o. And on that form he only wrote vowels, e, i, e, i, o. So how could he actually fill it out? Can you even make any words from those letters? Any words of any actual significance? I rest my case. (puts attaché down on the ground) Got my customary sweet tea from here after a nice meal at Michael's, and was pleasantly surprised that they actually make it right... it didn't smell rancid, and was actually sweet. Been having awful experiences with them recently but this one is okay. Still, the best McDonalds can ever get from me is a 2 because the food is so completely awful. But thanks for a good sweet tea. read more

Disgusting! Crispy chicken was room temperature at best and the fries were cold! I thought I'd give it another try after a visit last year was horrible but, nope. Nothing has changed! This is a disgrace! Tourist district and hospital. They should close this nasty branch down! read more

Not a fan of this location. They frequently have long lines and very slow service. I don't know why they take so long?! Even with two speakers on the drive thru they still can't move the vehicles along properly. The staff has not been the friendliest either. I avoid this location at all costs. Good luck. read more

If I could give 0 stars I would. This place was atrocious! The workers were disrespectful, insulting, and wanted to scam me. He asked for the numbers in my credit card. Once we finally got our food, the food was cold and it was half wrong. The worker checking us out also overcharged us and wouldn't refund us after we told him what was actually right and he aknowledged it. DO NOT GO TO THIS LOCATION!!!!!!! read more

We have gone here at least 4 times and have never gotten an order right. Today was the last time we will go here. First off we were stuck between two cars in the drive through while they were not taking orders for 40 minutes bc they were "backed up". The person taking orders was also so dumb and couldn't comprehend what we were saying and look dumbfounded when they got our order wrong at the window. NEVER GO HERE read more

The workers here are very rude, and disrespectful. After waiting forever in line we pull up to pay, and the workers are talking rudely about us with the window open because we ordered food for 4 people. The food was disgusting, hard, and cold. It had clearly been sitting out for hours. This is very ridiculous, and uncalled for. I have worked In fast food for several years, and let me be clear if we ran a restaurant as unprofessionally as this one every single employee would be fired on the spot. I am not one to ever even post a review, but this one was well deserving. We spent $40 for food we didn't even eat. Not to mention we didn't even get all of our food. you would think after repeating our order to us over and over again you wouldn't have forgotten any of the food what a joke. if zero stars was a choice It definitely would be my first pick. read more

Very rude workers this morning. Waited 5 minutes just to order than they only accepted cash... The food tasted stale and the drinks weren't filled to the top. They also got the order wrong. Worst McDonald's I've been to and I'm all the way from Florida. read more

DO NOT GO HERE!!! They have rude employees and manager! We were on vacation and went here after seeing the Falls and placed our order at 10:41 PM. I waited a few minutes to receive our food then sat down. My children and I were sitting there eating and the cashier whom waited on us came over and rudely said our lobby is now closed. I nodded my head to say ok because my mouth was full of food. I thought ok we'll leave when we are finished eating. Then she goes and turns the lights off behind us in the lobby. I thought wow how rude is that. We were still eating and the manager came over and rudely said the lobby is closed! I packed our food up and told her they were the rudest McDonald's I'd ever been too! Usually you are allowed to finish eating your food if you're in the lobby at the time of closing! She did not respond and just walked away. I am reporting them to corporate! read more

The food was normal McDonald's fastfood. The kids got their happy meals and enjoyed it. The area was a little outdated. read more

McDonald's - McDonald's on Pine Street - Fast Food Near Me - Niagara Falls, New York

Where do I start with this place. The food service sucks. They are very rude and ignorant. They are liars all the way up to management. They always get my order wrong. When I call back, if I can get through to speak to anyone, I'm told they would put my name in the book. But they never do. So when I go to get my replacement item I'm made out like I'm trying to get over or some type of liar. It takes like 20min to even get your food. They constantly get my order wrong like clock work or the fries are cold or too salty, 6 nuggets in a 10 piece. It's utterly ridiculous. Can't stand this place. read more

It took 20 minutes for a curbside pickup, and that was after I physically went inside to ask about my order.

Waited in drive trough for a burger 17 minutes 6 cars ..... prepare to W A I T ..... last resort only

Horrible horrible horrible. The workers here i swear need a real training lession on how to treat customers. There is ALWAYS something missing in your oder. And i dont know what takes so long to order and to hand food out. I have worked at this location many yeara back before it was remodeled so i have a clue of what im talking about. They need to really change the way they ars doing things here. Its so sad read more

This McDonald's has to be the worst one I have ever been to. The drive thru has you locked in so you cannot get out of line. All I wanted was 2 hamburgers and a small fry. It took over 20 minutes to get it. So when I checked my bag my food was stone cold so I told them to remake my order which was like the world came to an end. I told them to leave the my order on the counter so I could see it and to make sure they just did not pop it into a microwave. Another 10 minutes later I finally got my order which they gave to me for free for having to wait. It is not rocket science so I cannot for the life of me why it would take so long to fill an order. read more

Very diaappointing. Did you know that when you order a fish fillet sandwich, you only get half the cheese. On complaining, the manager said that was thwir policy. And I thought all mcdonald restaurants were suppossed to be consistent in food. Very disappointing.i will never go to that restaurant again and going forward, I will make a point of aaking if I will get half a cheese or a full cheese. read more

If you enjoy cold food, employees with attitudes and overpriced "food", then this is the place for you.

Rudest drive thru attendant ever! After waiting a good 3 minutes in the drive thru without any response, we were finally "helped" by Ashley P and then given attitude for asking about the soda flavors! We will never come back to this McDonald's location!! read more

I made a mobile order for curbside pick up at 9 am to pick up at 11. I arrived at 11:09 to pick up my food. I DID NOT GET MY FOOD FOR 30 MINUTES. After I had to go inside to ask where my order was the manager, who seemed reluctant to help and really didn't, had to be called over by another employee after I couldn't get her attention. She then told me that they only had 2 hash browns and if I wanted to wait or get fries. I was already pissed at having to wait so long so I took the fries and left. I found in my bag, two semi burnt, lukewarm hash browns instead of the 4 I had ordered, my Sausage McGriddle without the double cheese I paid 80 cents extra for, and recieved a medium fry THAT COST LESS THAN MY ACTUAL HASH BROWNS. And only a medium? That's all I was told I would get, despite waiting for a HALF HOUR for my food and recieving mostly cold and sub par food, and not even what I had ordered. DO. NOT. EAT. HERE. read more

This McDonalds can be better. My order took forever to get to me. Customers yelling at the manager, and it was just very unpleasant. No ketchup. This was very frustrating. read more

I went here like six months ago Drive thru takes forever and they always get your order wrong

I have not been back here since my food poison incident in 2015... So I said I am safe with fries we cannot believe the disgusting atmosphere, napkins on the floor, platic lids all over fountin area, the fountin area was just absolutely nasty and disgusting no ketchup in the container cause it was basically all over.. I walk up to the counter and ask for ketchup packets they look at you like your stupid and wasting their time and throw me 2 ketchup packets, umm no can you please give me 2 more? This humpty dumpty put her hands on her hips and thew me 2 more... She lucky I am changed person cause I was gonna crack her skull if she put her hands on her hips again, we cleaned our own table the floor was littered with trash we purposely sat there for a good hour to see if Anyone would come clean the place Nope... These people want $15.00 an hour? I work retail give us the $15.00 an hour like for real they cannot even do their job right.. read more