i waited 25 minutes for a cheeseburger fries and ranch. when i walked up to ask they said they threw it away and it was sitting in the trash. but they gave me a free meal coupon and made my whole order again. The after that they gave me cream chili sauce instead of ranch. read more

I have small kids n live in a small town so we frequent this McDonald's. Usually it's my husband picking up our order and when he brings it home there's something wrong or missing EVERY SINGLE TIME. Whoever manages needs to redo orientation bcuz it's not that hard like everyone who works there has a problem getting my order right? Retrain ur employees! Then I go through the drive thru and they ask me if i want a receipt. Why? Do they get special points or something if they keep so many customers reciepts? Give me my damn receipt. What a dumb question. They are also not very friendly and sometimes even rude. Just please retrain or rehire. read more

Was just inside the other day and heard a lady scream she just seen a rat! The customer service isn't possibly any better, everyone in this small town who ever been to this location knows they are very rude and unprofessional even to their co workers. This is the second I've been here were the men's restroom is a literal nightmare flooded with water and just disgusting smh Schulz plz do better. read more

Drive thru is very good. I have never had an order wrong and usually pretty quick. Use the app and they do a great job. Inside is probably subpar service. I think there almost confused if you walk in. Should make it drive thru only and make the gas station bigger.. read more

Due to some unseen circumstances, I missed my dinner so I hit the drive thru. As I pulled up I noticed the big menu board out back is completely dark. Even though I've eaten McDonald's probably a 1000 times, I still like looking at the board, the mysterious voice coming from the box was aware of the outage. I should have left when I couldn't read the board. I ordered 2 cheeseburgers, pretty easy. I get my food in double quick time, hit the street and while I'm driving down the road, I take a bite. The burger was gross, cold and almost like stale bread. Like it was under the lights for a tad to long and they replaced the cheese and pickles. The cheese and pickles were slightly warmer than the burger which was nasty. But aha, I have a second burger, that too was completely gross. I called and the manager promised to look into it. To late I was already on the freeway on my way to work. New ownership same problems. read more

I really like this location. I usually always get hot fries and decent service. The one girl a night with red hair and long eyelashes is always super nice. I think it has improved over the years read more

it's half gas station. yk j half gas station. also i looked inside n they had like mnms and like coffee grounds in the second window right above the cups and lids. it's weirddddd u should see it if you go. service was alr nothing special they didn't treat us like we were at a 5 star restaurant ofc lol read more

Terrible manager. When your order is wrong, she gets mad and acts terrible. I asked for her name and I believe it starts with a A . I read the reviews and most of them are talking about her. The head boss needs to get rid of her! Why aren't they taking our reviews serious? ‍ read more

I actually had a better experience there. Fries were a little burnt but the mcchicken was good! The crew was friendly and the food was hot. My pregnant wife had a craving so I ate some of the sandwich first lol. Would I go back? Sure! Especially if I'm too tired to make dinner. read more

If you like your order to be correct when using the drive thru, don't stop here. If you like to live on the edge and like surprises then this is your place. You won't be disappointed when you open the bag. It's like Christmas whenever you use the drive thru here. You don't know what your getting!!! read more

Literally THE WORST mcdonalds I have ever been too. Every time I go there my order is always messed up. For example I went to go and try the bacon clubhouse sandwich and I ordered it with crispy chicken, no tomato, and no onions. The grill slip was correct and then I opened it. It had beef and a ridiculous amount of onions on it. That was only on one occasion. I am a current employee of a McDonald's and I honestly do not see how they could get one's order so messed up. I haven't been there in a while and I don't plan on going there from now on. read more

Honestly disgusted by the way I was treated second day I've had issues with your drive through people

What happened to this place?!?! Up until 8 or 9 months ago, this was one of the best McDonald's I had ever been to. Fresh McNuggets every time, great fries and fast service. Now it has fallen and fallen far. I don't know if ownership changed or most of the staff flipped, but what is left is a shell of what once was. I am constantly disappointed in the food, service and cleanliness of this McDonald's location. Employees seem to hate each other one day and decide they are all going to slack off another day. The results are obvious, subpar food, slow service, several incorrect orders and a swarm of flies around the self service drink dispensers. I used to come here once a week or more for lunch since it was so good and very close to my job, but I think the latest mishap is forcing me to give this place a break for a while. Maybe I'll be back in a few months, and since I have many other options just a few miles down the road, this won't be too difficult. I am giving 2 stars instead of 1 because there is still hope. A few replacement workers and a motivational manager or two and this place could be good once again. ***Update several months later**** It's unfortunate, but it seems to have gotten worse with time. Returned for some lunch a little after 12:30pm. You'd think this would be a fairly busy time, but the reputation must have spread. Despite an army of employees behind the counter, the place was a disaster! Overflowing trash cans, slimy slippery floors and even more flies by the ketchup and soft drink station. I had to pick the least dirty table and clean it s bit myself. Maybe with all of these people in the kitchen, the food will be better? Well, they didn't mess up the order but my nuggets and fries were lukewarm. I just had a craving for good McDonald's fries and they can't even get that right anymore. All hope for this place is lost. I might return if I see an "under new management" sign one day, but with so many other options just down the road I will be eating lunch elsewhere. read more

This place was a vile excuse for a McDonalds, the bathroom was an utter mess, so graphic I feel as if I posted a picture I would be reported, and the food was cold. From the seating/dining area I could hear people in the back about most everything, I understand but that is very unprofessional. I hope they get better staff soon or they might lose more business then just me. read more

I used to come here a lot, solely because it's right next to my school. However, two people in my school and I have gotten food poisioning from eating here. I highly recommend going to a different mcdonalds, or even a different place in general. I have friends who work here claiming there are ROACHES and MICE. Until this place cleans itself up, I refuse to spend my money somewhere that will make me sick. read more

eh it's McDonald's. but Sean did take really good care of me with an issue about my order. Good kid.

This is the worst McDonald's ever used have good accurate service now you swapped out everything and it's horrible you forgot Fry's and you did that pops wrong when it all clearly says on the screen large I would never go to that McDonald's again and I am not a McDonald's fan to begin with very poor customer service read more

Today I was in this store and I heard someone, who looked to me like a manager, say something that really upset me. She was talking badly about the local fire department. My uncle is on this department. She said how "she wouldn't want them to come to her house if it was on fire. They are all old" and laughing about this. This woman does not and will never understand how much my uncle risks his life everyday for the people in this community. For people like HER. Throwing himself into burning buildings to save complete strangers. Not only are these men and woman fire fighters, they are trained EMT's. These our your city's first responders. Who risk their life and leave their families when you call 9-11. I will never return to this McDonald's. What a joke. Learn some respect. I wish I could leave this 0 stars. read more

I am a McDonald's junkie. I go there often. This was my second visit at the New Haven, MI location. I ordered a mushroom Swiss burger. when I got home what I got was a beef patty with crispy onion strips and a honey mustard sauce poured all over the top of the patty -not one mushroom on it. When I called to inquire as to what may have happened the managers response was, " oh, were phasing That sandwich out that's probably why they gave that other one to you". Too bad the problem was nobody ever told me that my sandwich did not exist anymore and they opted to give me something that was totally disgusting and it wasn't even a sandwich that was on the board the manager had no idea what it what they made me. read more

By far the most consistently bad mcdonalds I have ever been too. They never get the order right, never give you all of your order and have the worst coke I have ever tasted. Oh and the staff, might be worse then the product. read more

Half the time I go here you never know who is running the place with all the goofing around. The interior is always dirty and messy. Tables and trash are rarely proactively maintained. Just plain awful! read more

If you want good food, do not come here. If you want your order to be correct, do not come here. This is by far the worst Mcdonald's I have ever entered in my entire life and I wouldn't even send my worst enemy here. The whole place is infested with flies and bugs, the food is terribly made as if a stoned toddler made it, and I can't guarantee you won't be sick after eating here. Took my daughter here on Sunday, got three cheeseburgers and a medium fry. The burgers were undercooked and the buns were hard. Fries were soggy and the cashier in drive through was on his phone. Shortly after eating, my daughter began complaining of feeling sick. Little later, she was throwing up and showing symptoms of food poisoning. Customer service is rude and the staff is disrespectful. Workers are clearly unhappy. Overheard two employees talking about the establishment having rats another time I came. A health inspector needs to come visit this place. read more

7/17/17 Stopped in for a breakfast at 5:55 drive thru . Dr.pepper zero flavor, sandwich cold and looked like day old . Hash browns good . I've been inside here before and it's very dirty . The floor coping and the security gate nasty . I"m surprised the board of health is not involved. read more

this McDonald is very slow and i found a piece of gum in my burger and my friend found a finger nail in her french fries

This franchise is an embarrassment to the McDonald's corporation. The only reason they are still in business is because it's literally the only fast food establishment in the area. Their customer service will blow your mind in every negative way possible. The manager Amy is just rude, not to mention you never get what you order. read more

Avoid this McDonalds at all cost. People who man the drive thru window can't even take an order and understand what you want. Don't bother taking items off your order like cheese you'll still get it. Just drive by. read more

closed an hour and a half early and billboard said open 24 hours and door said open till 11 and drive through open till 11:30 and we went into the drive-through and the menu thing was off and we went up to the door and they wouldn't let us in when it was only 10 o'clock I was really mad at them because I wanted food and I had a car full of kids after a football game who were very iph hangry....very disappointed read more

Can never get a drive thru order right. No matter if its morning or afternoon or night. 95%orders are messed up. Needs new management team for better training of their associates. read more

They mess up your order 9 out of 10 times, and I have got still frozen breakfast burritos. And they want $15.00 an hour, REALLY????

9 out of 10 times they will not get your order right. Make sure to triple check before u leave.

Don't even think about deviating from the menu...they will screw up your order every time. I have never had a problem with the staff...they are friendly and prompty however I am unsure as to why they continue to screw up my order every time. "only onions" on a burger is a fairly simple request......I'm not asking for 10 different custom things. read more

I don't understand how people can screw up orders so often. This is a perfect example on why robots need to replace these people instead of increasing their wage. read more

57065 Gratiot Ave, New Haven MI- I frequent this location very often, every morning and often in the evening after sports practice. The morning crew is always very pleasant and even when an error happens they apologize and are very pleasant. I have incurred countless errors by the evening crew that today was it for me, I will continue to post until they improve their customer service or at least replace the poor management. The evening crew needs some customer service classes, including the Manager Tom Seabright (probably not his true name, who worked on 4-11-16 at 7:13pm), While in the drive thru he gave me the drink but slammed the window quickly and failed to give me the rest of my food. While honking and sitting for about 4 min. he came back and basically tossed the happy meal box at me. I told him he has shitty service and need to check into that. He turned and waived his arm to me as if I was wrong and he was not the incompetent one. So I called and spoke with him, stated my side and he again did not care. Customer Service needs to be trained to these young people if they want the responsibility of management. Granted I should not have used the word "shitty" when speaking to him, however since i had sat in the drive thru and beeped my horn repeatedly with no response by then I was a little upset as I have little tolerance for incompetance. read more

My Family and I went into this location for some lunch after a nice visit with relatives. We were told maybe we should pick a different location but since our kids were hungry we decided to go. Unfortunately while my husband was eating the last of his french fries a broken off acrylic nail fell out of the container. By the looks of the nail it had been toss around a few times in the french fry warmer. Now since all of us are now half way through our meals we decided at that moment to stop eating and speak to the manager on duty. My husband being a restaurant manager himself politely pulled the manager off to the side to show her what he was just about to eat. She was extremely apologetic and grossed out. My only issue is instead of refunding the whole $23 meal in which we all had the contaminated fries she only refund $2.43 for his container? We didn't even get to finish our meal due to the thought of the contamination. I would like to speak to who ever may be responsible/In charge of the restaurant. Obviously proper sanitation and food handling procedures are not being followed correctly. I believe that according to the health and human services acrylic nails or nail polish should not be wore while handling food and all employees should be wearing gloves at all times while in or around food handling areas. read more