Just got a customized filet o fish, and it was perfectly cooked and carefully prepared. Whoever is on shift 4/26/26 between 11am-12pm lunch hour - well done! read more

Tonight, Friday about 8 pm I saw the McDonalds $9.00 Plus add for Big Mac, fries and drink. Thought that would be a great deal. Drove over, a young girl making $20.00 an hour took my order for the Big Mac Special. total was actually about $11.00 I was given my order by a young man making $20.00 and hour. I drive home and found a chicken sandwich in the bag with 2 pickles on it. No sauce, was not asked if I wanted any sauces probably because they are not provided with a Big Mac. and the employee didnt bother checking the order. And I guess I am supposed to trust these employees to give me the correct order? I guess so. I thought about driving back over to this McDonalds off 215 and Los Alamos across from StaterBros. market and wasting my time and gas and giving them back the chicken sandwich but I did not. Instead I am warning you so you wont have to trust this incompetent McDonalds with your order. There is a great Jack in the Box directly across the street with better cheeseburgers. read more

Service was RUDE and arrogant We are Seniors and just ordered coffee and iced tea We kindly asked if sound could be turned down because we couldn't hear each other talk He flippant said No for us to move! We asked for cup of ice and he brought back a small partial filled cup almost throwing it at us! I politely asked why he was being rude He snipped I am not RUDE! We walked out and will not return here! McDonalds teach your employees respect... terrible rude service!!! AVOID. Guy was in all black with black shirt and black pants so may have been a shift manager? read more

My wife is currently at the hospital up the street I pulled into drive-through at 11:45 PM this is the meal she requested before surgery. They close at 12 . They will not answer the intercom or take my order. Worse location on August 31st read more

Manager says since I placed my online order for inside and NOT the drive thru I had to wait. Got here at 8:35 and it is now 8:59 Funny, the review up top was from months ago, and I never completed it. The same thing happened to me again this past weekend. I placed a very simple order in the app. About 10-12 minutes later I pulled up in their drive thru and the gal asked me to make sure I placed it for Los Alamos. Yes. She told me to pull up to the window. Two guys standing there and one of them asked if I paid. The other guy says they're still looking for my order. After all was finally found, I was on my way. We drove across to Chevron where we ate. I opened a cheeseburger for the kids and there was cheese and pickles but no meat!!!! LOL! I swear I was waiting for Jon Quinones to pop out and say we were being pranked. I then drove back around thru the drive thru to order ice cream and get a real cheeseburger exchange. The young kid suggested that I just wanted to see him again! LOL! Again!!!! Still waiting for JQ but he didn't come. I felt so pranked and this location always messes up our order! I will not return. Sorry Grandkids! No Mcdonalds for you! Bad service. So tired of 16 year olds with no common sense or skills. read more

Don't use the app for curbside pickup. You'll get bumped to the bottom of the priority list. I waited 30 minutes, couldn't cancel because they already started my order and I got egg shell in my breakfast. Do better. read more

McDonald's needs to do better when it comes to serving dine-in customers. It's extremely frustrating to order and pay the exact same price for a meal, only to be left waiting while the restaurant prioritizes the drive-thru. Dine-in customers deserve the same level of service and attention as drive-thru customers. If I'm paying the same money for my food, I shouldn't have to stand around watching multiple drive-thru orders get completed while my order is ignored. McDonald's needs to improve its service and make sure dine-in customers aren't treated like an afterthought. read more

Went through the drive through while it was slow (around 10:15am). Cashier asked me to pull forward because some of my items were still being prepared. Received my 4 items and went on my way. Started eating on the road and discovered 3 out of 4 of the items were wrong!!! 3 out of 4!!! 75% of my order!! I did not alter any order, I ordered how the meal came. GM and Manager on site and still have issues!! So sad how this work force is. Should be nailing every order when it is slow. Do better Los Alamos!! read more

Horrible service. Always getting the order wrong. & the people aren't polite what so ever.

This McDonald's doesn't deserve 1 star. I placed a mobile order for curbside pick up. After 15 min when the order never came for a cheese burger, medium coke and large fries, I went inside. There was no one at the register. I waited an additional 5 min at this point waiting for someone to come talk to me. By the time the lady acknowledged I was standing there, I showed her my receipt and asked for a refund because at this point I've waited over 20 minutes. This lady spins around, goes and tells the person working the drive threw, that this lady at the register "just can't wait, just can't hold on." As she's waving her arms up and down. Excuse me? Super confrontational, and these people are getting $20/hour?!! The manager sees all of us, does nothing, offers no apologies, but hands me the food. Its been 30 min for a cheese burger and fries. read more

McDonald's - Receipt - Fast Food Near Me - Murrieta, California

The Ronald McDonald house donation bin in the drive through is absolutely terrifying! And they forgot a bunch of stuff in my order. read more

McDonald's - Fast Food Near Me - Murrieta, California

I came here for a quick lunch and everything went well. The Big Mac was as expected, both well made and tasty. The day manager was also friendly and courteous. The only drawback and it's a major one, is it's awkward location. Getting In/Out from this major and crazy street is a major mess. While sitting in the dinning room I saw several near accidents and two drivers in an angry road rage moment. read more

I just left this McDonald's after ordering through the drive through. The "lady" at the second window was extremely rude. She handed me my food with this stank look on her face and didn't thank me or repeat my order to me or anything. If would have known any better i would say she is racist. I went inside to complain and i could immediately tell the manager didn't care and just told me what i wanted to hear. Judging by the rest of these reviews this experience isn't totally unexpected. I'm calling corporate on this store. It cost nothing to say "thank you." To a paying customer. Smh. read more

i'm beyond appalled. first these mc mood ruiners get our order wrong we ordered an oreo mcflurry and got mnm we proceed to request the actually desired item and she makes us hand back the mnm mcflurry and proceeds to throw it out with attitude, i should have been able to keep that for the inconvenience and talk about food waste. then when we finally get the desired product an oreo mcflurry there's about 1/4 of an oreo sprinkled on top. i didn't order a cup of vanilla icecream with the essence of an oreo. i promise you ronald mcdonald himself won't strike you down if you add more. as in typing this a group of mormons rolled in on their bikes. my experience couldn't have been worse just demolish the whole joint atp read more

I ordered a kids meal for my son, and I never got his nuggets, they just gave me fries and 2 apple slices. At least communicate instead of being overwhelmed on orders, worst experience after a long day of work read more

Ordered door dash and they forgot almost our whole order. Mind you it is 11:30 pm We drove over there to get the items that were missing and had to wait in line for 15 minutes in the drive thru. When we got to the window the guy asked if we wanted anything else for the inconvenience, I told him to just give us some fries. When we drove away.... He didn't give us the fries. Lol I ordered DoorDash because I was in bed with my sick child and had to get up and leave, I expect some compensation. Definitely not returning read more

I tried giving this location another chance but yet again they can't seem to get my order right. I'm not sure if whoever is at the drive through actually listens or cares but every single time it happens. read more

First off, very SLOW SERVICE. Order two oatmeal's, both were hard oats sitting in milk. read more

McDonald's - Oatmeal - Fast Food Near Me - Murrieta, California

Now I know why this McDonald's has a one star review because the service here is absolutely terrible, pull that back 1029 and they refused to serve me breakfast even though it was a minute before the cut off hour absolutely horrible service read more

They watch you wait for them at the front and just walk right by you every time you have to scream for them to help you

I ordered a chicken burger and they gave me a ticket. What does pickles on it? No bread and I ordered it with no potato roll because I didn't wanna potato roll was and apparently a potato Romans Brett but nobody calls bread a potato raw so I'm upset because that's not a real we also ordered a McFlurry, and they didn't give it to us oh, so where are you three spray sins and he didn't give it the right to us usually McDonald's sprite is so spicy and bubbly in the movie water down soda also, this order made me throw up so I'm upset read more

McDonald's - me not potatoe roll - Fast Food Near Me - Murrieta, California

So far I've had lousy service from the girl taking my order. I asked for fresh coffee and her response was every thing are serving is fresh. Ok cause I will know. Can't wait to try my sausage muffin. Sitting at a dirty table. Can you tell I haven't had my coffee yet! Awesome coffee and yummy muffin. Rock on G read more

I'll never go to this location again! Went on 23 December for a quick bite for the kids and they refused to refill the cup that was mostly filled with ice in the first place. When I asked the manager why we could not get a refill they replied with an excuse of "some mandate that doesn't allow them to refill drinks" so when I asked for the sign posted conveying that message to customers they could not find it because it didn't exist! I honestly don't know if this "county mandate" is real, but even in the event that it is, how does it help the county by wasting more plastic cups? I wasn't even offered a water cup. And it's not a factor of money I would have purchased a new drink, however that wasn't even offered as an alternative either! Customer service is lacking from management as their attitudes were very dismissive. I don't know how hard it is or how much it cost to refill a small orange Hi-C, but this was very inconsiderate and unacceptable. A large business like McDonalds will gladly take all your money but can't help you with a small drink! read more

This place has always been a hot mess and we rarely eat here, but sometimes our littles will beg for a Happy Meal. 1) No matter what you order, they will 99.9% of the time ask you to pull forward and park 2) The ONLY location I've ever gone to that claims they only have ONE choice for a toy. EVERY. TIME. So my girl and boy always get stuck with the same one. Now with COVID coming into play, they are even hotter and messier. Swung through for lunch with only one car ahead and one car behind, placed our order and pulled up to pay. They have a sign that says it's mandatory for you to wear a mask, no big deal. We pay, we are asked to pull forward, they have the food pick-up window coned off and there were about 4 employees standing around including (I assume a manager who was in plain clothes). One sweet girl tried to hand us a couple bags while we drove past and this "manager" literally screamed at her "Not here! Tell them to pull up all the way and park!" I was completely in shock at the way this employee was spoken to in front of customers. The girl didn't have to tell us, we heard loud and clear. There were at least 6 running food back and forth in the heat, wearing masks to a now overfilled parking area as everyone waited for their food. We waited for almost 20 minutes as they kept forgetting items and at the third time, we were like forget it and just left as we didn't want to wait anymore. Witnessed multiple employees going to incorrect cars with wrong orders, they did it to us twice trying to pass us someone else's order. We understand that times are stressful and there are so many new rules that are constantly changing, but I have no tolerance for treating other's badly! Shame on that manager for not having more patience and grace. This location needs more training and they need to get it together! read more

I stop by this McDonald's, Monday through Friday and it's is by far the best in the area. I always order a small mocha frappe and it's perfectly blended. Other McDonald's leave the ice chunky and the flavors off. I've tried Calif Oaks and Madison. Los Alamos is the best. When I order burgers or chicken nuggets they're always good/4*s. I always have to check the bag for sauce or they forget. They have friendly cashiers/staff and I have yet to come across anyone rude while visiting this restaurant in almost two years since I moved here. read more

The over-bloated Covid scam has been going on for 2 years and McDonald's is still "afraid" to open their doors to have the public inside? I'm guessing they make more by keeping people out so they can control how many napkins, straws, utensils are used ect..... :s Open up your doors already, I want to enjoy the coffee inside!!!! read more

Short dark haired female, a bit heavier set who was working on Friday 2/16 around 6:15-6:20 displayed the worst customer service I've ever experienced. Didn't say a single word to me. Had my bag hanging out the window before I even pulled up. Handed me an unmixed shamrock McFlurry and walked off. She also put the wrong sauce in the bag, I asked for sweet n sour. Got hot mustard instead. She was awful. I can't believe people want to be paid $30/hr but provide terrible customer service and don't get orders correct. read more

McDonald's - Unmixed shamrock McFlurry - Fast Food Near Me - Murrieta, California

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That's not 1 star that's for negative 1 star! I ordered online and paid for it. When my husband went to pick it up they won't let him because he doesn't have my cell phone even though he have the order code. When I tried to cancel, they can't cancel it, I have to call the corporate office. I have to waste my time and gas to pick it up my self even though my husband is there already! And it's more inconvenient calling the corporate office to refund me my $35 dollars.! This is the worst store to order food online!! Then when I pick it up, they almost forgot my drink!! Never had a good experience I with McDonald's especially this store!!! read more

The slowest place I've ever been to and clearly they only hire people who master the art of being extremely rude and unprofessional. How does this place even have 2 stars? read more

I had a mobile order and came to get it 10 minutes before closing and they would not give me my order. Even thought I had already paid in the app. read more

Come on in! What a joke! This place has the rudest employees I've ever seen. The sign on the door and their website says they're open Until 10 but no drove up starving and had to go to the bathroom and door was slammed in my face because their dining room is closed but no they didn't bother to change the sign! Seriously a joke I will never ever be back at this McDonald's again! read more

McDonald's - Dont Believe what the sign says they can just make their own hours and shut the door whenever they want! - Fast Food Near Me - Murrieta, California

Horrible service. Drove thru the drive thru at 6:30pm 2/6/22 to get the Big Mac bundle and was told everything was in the bag. To get home to realize that I didn't get my fries. Called the store it went to voicemail and left a message and have yet receive a call back. read more

McDonald's - Classic Big Mac Pack - Fast Food Near Me - Murrieta, California

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I ordered twice tonight on door dash and it seems nobody can read, my frozen cherry Fanta was missing from the first order then went I got my credit to order another I was given two milkshakes instead. I work in the restaurant business and never have I had this level of stupidity. read more

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Review of inside: all the tables needed to be wiped down. I had to use napkins and the soap in the bathroom to clean the table as there was no hand sanitizer either. Only hand dryers in restroom no paper towels. Bathrooms seemed mostly clean. read more

Terrible service this morning at the drive thru. What should have been a 10 minute transaction turned into almost 25 minutes waiting in line that didn't exist before I got there. Also these double drive thrus suck. If you get someone that's not trained well you will have issues like this morning. When I arrived two cars were ahead of me , one each lane. I pulled into the right lane. Person in next lane pulled forward and a minute or two later person in front of me pulled forward. While I was waiting to have someone in the speaker a car in left lane pulled in and got immediate service. She was using the app and gave her drive thru code which you're instructed to provide at the beginning of the order. A female took her order and this woman breezed ahead. A guy comes on my speaker and asks are you using the mobile app and I said yes, and he said ok I'll be back. Well a truck pulled in and he took his order on the left side, guy pulls forward. Am I next?! Hell no. A car pulled in behind me and thought I was the problem and backed up and pulled into left lane. The guy takes their order! They can't move up much due to the huge truck. Finally he comes back to take my order which I had to repeat several times. Then I ask I have a drive thru code and he says pull ahead and I'll take it at the window. I said it's supposed to be given before you order which I said in the very beginning. I said the other customer gave her number right here and he says just pull up. So with my angle in the lanes I pull up behind the truck. We move forward slowly, everyone paying had an issue and took forever. Truck had a problem took him almost 5 minutes to pay. Finally I get there and window guy repeats a different order for me, and I said no incorrect, then he found it and asked for payment. I said what about my code app , oh he said what's the number and I gave it to him. He says it's already been used. I said how I've been in line for over 20 minutes , and I said it probably expired waiting so long. I said you're supposed to input it at beginning of order like the other lady did. He goes try again so I had to refresh app and give new number and that was acceptable. Again to anyone behind me it's look like I was just a problem. They had no idea what was happening and how long I'd already waited before they got there. Pull ahead after asking for my receipt, and told next staff that he needs help back there and more training. The guy looked at his coworker who agreed but they didn't have anyone else now. I was almost late for work and won't be stopping there anytime soon. Management needs to train employees better and longer and teach them how to process the frigging app as well. read more

Worst McDonald's i've ever been too, I placed a online order and it took 20 min to get. Then we get on the freeway and notice my daughters order is missing. Never again! read more

I ordered food through the app for the drive thru. The line was not moving so I went in and told them about it and the girl asked me what I ordered. My food didn't come out after 15 min so in went back up and told a different worker. People were getting served before me. I finally got my food after 40 min of waiting. No manager acknowledged me even though they saw me standing there for so long. I didn't get angry at any of the employees because I could tell they wouldn't care anyways. read more

Updated Review as of 05.08.2019 (Wednesday) - NEW BATCH OF EMPLOYEES causing stars to drop from Yelp rating??? What is going on in this store? Drive Thru order this time. We were 2nd from the first vehicle who pulled in then parked in the waiting area. When we arrived at the pick up window, we were also told to park in the waiting area. 13 MINUTES LATER - STILL WAITING... after 2 mistaken order "delivery", a car pulled in next to us then admonished a McDonalds crew, who came in with a bag, saying she's very upset (etcetera). A few minutes later another car pulled in - A MCDONALDS CREW CAME IN TO DELIVER THIS CAR'S ORDER --- WE WERE 5 TO 7 CARS AHEAD OF THESE CUSTOMERS --- WHAT HAPPENED TO OUR ORDER????? We called this crew, asking where's our order and she looked clueless, like a deer in headlights. She just stood there. A few seconds later, another crew showed up with our order, and he asked for our receipt - apparently, this team has been messing up on delivering orders to the right vehicles. So I asked, WHAT TOOK YOU GUYS SO LONG? The crew said, "because you ordered breakfast" ----- A SAUSAGE MCMUFFIN TOOK 13 MINUTES TO COOK?????? Guys - McDonalds have a maximum wait time of 2 Minutes - you had us wait 13 MINUTES! We did not appreciate the crew's response and attitude, too - like ordering the breakfast item is OUR FAULT We left it there - moved on - opened our food and VOILA --- THE BACON SMOKEHOUSE I ordered is AWFUL!!! burnt buns, burnt hamburger meat, no flavor --- I always order this item and never had a single problem with it until now --- I THREW AWAY THIS $8.59 DINNER I could have just bought myself a Subway next door for much less than that waste! Seriously - if you have a new team of crews, can you train them during slack hours and not rush hours - it will avoid getting customers upset (we witnessed a number of them before we got our turn to be upset). Your food quality suffers, not to mention customer service. Keep it up and customers will choose CalOaks or Madison branches instead of Los Alamos. Teach your crews to learn how to apologize, too - cold, brazen and non-caring attitude means they cannot work in customer service. read more

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Ordered 2 number 1 meals ,which is the Big Mac meal. Waited almost 30 mins before I asked if I can get an update on my meal. Since my wife and I decided to dine inside (big mistake) it seemed that the drive thru was their priority. After asking for a 3rd time if my order was ready, the young lady told me that they were working on the 2d Big Mac to finish my order. Seriously?!?!?!??!? At that time I asked them to cancel my order and give me a refund. Horrible service. I know they won't go out of business, but corporate should look at getting a new manager and better employees. That's 35 mins of my life I'll never get back. Should've gone to Chick-fil-A!! read more

It just took me 35 minutes to get a chicken sandwich from here. The staff was too busy joking around to do their jobs. There were only 2 cars in front of me. Then my friend tried to go inside and the staff just looked at him and never took his order and when I got my chicken sandwich it looked like they just dumped half the mayonnaise on the wrapper and wrapped the sandwich with it on the outside. read more