Once again, a pleasant experience time and time again at this McDonald's. There's no way a two star review is morally correct for this location. The management is stellar, they really do care about their employees, their customers and their Door Dashers (me). They are beyond quick, having my order ready before I even show up. And I live a half a mile away. During this pandemic, I give them my own personal award for most compassionate business I have frequented. They are always wearing a mask, covering mouth and nose, they confirm my order number - therefore preventing the wrong order being given for delivery. (Happens a LOT in other businesses in the area). McDonald's in Monroe is my most favorite restaurant to deliver from while I'm working for Door Dash! They seal the bag using 3 heavy duty stickers, in a big brown bag with a HANDLE! A handle!! So smart and so convenient. Keep it up Micky D's! read more

Please don't come here. I'm saving you a trip, time and energy. I just arrived here thinking things would go smoothly. They charged me for 5extra hash browns. When I just ordered a meal. Then she tried to manipulate me saying I did ask for the extra hash browns. Which was totally appalling. SHE TOOK BACK THE FIVE OTHER HASH BROWNS AND PUT THEM AWAY TO GIVE OUT TO OTHER CUSTOMERS. In my opinion I wouldn't my food be touch by another costumer. I've never in my life had this problem before. Believe me or not I'm just warning you, heart from heart. read more

Came here before work In the morning and it was awful. Bagel was burnt and made me sick the entire morning and the hash brown? Had someone's hair in it. I'll be avoiding they're food for now on. read more

McDonald's - Coffee & Tea Near Me - Monroe, New York

Went here with my mom on Saturday April 5th 2025 for a much needed dinner after a long day traveling. We headed to the drive through, where there was no line. We order 3 mcchicken sandwiches, and 3 Shamrock shakes. Was happy that as of April 5th 2025, they still had some Shamrock shakes. Person who took our order was very pleasant, as well as the others we encountered at the drive through. We paid with cash for this transaction. Everything was included that we ordered in the bag. We got home and ate our sandwiches and drank our shakes, in which we enjoyed! Would be back soon if we are craving fast food! read more

McDonald's - sipping shamrock shake - Coffee & Tea Near Me - Monroe, New York

It's a MCDONALD'S!!! either way it's always the same. Definitely use the MCDONALD'S app and check your order before pulling away from the drive through. Several times, paid items were missing from the bag. read more

Good pancakes, easy family meal place for breakfast. Coffee is good too. Got the big breakfast and coffee. Downside is they finish breakfast early. Tried to go once after 11-11:30 am and they were done, so mom and I were disappointed and had to go elsewhere. read more

McDonald's - the inside of a fast food restaurant - Coffee & Tea Near Me - Monroe, New York

It's McDonalds. Not a 5 star dining experience. Personally my bare expectations are that my food be hot, any customization I requested is done (ur. No cheese, etc), and that curbside work when it's an option. I placed an 8pm order and set it for curbside. Got to McDonalds and they cancelled my order because curbside was closed. I know it's no the end of the world, but it's frustrating. Order was cancelled, I had to replace it and my coupons were unavailable. read more

The employees here are usually pretty nice. Food is typical of McDonald's. One thing I have noticed is that the price has gone up so much this last year or two. I can go to Chili's or another restaurant for less money for a better quality meal. I think McDonald's is going to price themselves out of business one day. read more

Stopped by to get a happy meal today, there was barely any fries and two tiny slices of apple. read more

McDonald's - a bag of apple slices - Coffee & Tea Near Me - Monroe, New York

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Let me just say I came here and staff was not helpful! Yes is a McDonald's driveway but I expect some type of service. Girls were just giggling in the back. I came for the 2 for 4$ deal Mix & Match. Which includes your choice of any two sandwiches from a select menu of three items: the Sausage McMuffin with Egg, Bacon, Egg & Cheese McGriddle, and Bacon, Egg & Cheese Biscuit. I wanted a sausage , egg and cheese on a biscuit very simple! The girl that assisted said no that it would be 6$! I've done this swap plenty of times at different McDonald's and I never had a problem. I will just continue going elsewhere. read more

It's McDonald's. I think the drive thru service is very professional. Service is polite and quick. Food always hot. Restaurant is clean. Only complaint is no Play Place (why are there none around here??) read more

A woman came in because she ordered pancakes for her daughter thru the drive through and they forgot to put syrup in the bag. The employee handed her a syrup and she asked if she can have a second one, the employee said so rudely, No! You have to pay for the second one. The customer got so upset and left mad. To me, great costumer service would have been for the employee to explain that it only comes with one and any extra will be a charge but here's the second one for the inconvenience for us not putting any in the bag. BOOM! She would have been a happy customer and knowing that next time a second one will have to be paid for. What, it would have cost Mc Donalds 10 cents? to keep a customer happy and coming back. I went up to the counter and bought two syrups to give to the lady. Explaining to the employee that she should have just gave her the second syrup, like for real! Her knowing that I was getting it for the customer she still charged me! This Employee is a rude and angry person 90% of the time, she really needs to get another job that has nothing to do with cus service. The customer was so unbelievably happy that I brought her two syrups. Mc Donalds you're welcome! read more

They manage to mess up your order every single time without fail. Worst McDonalds I've ever been to

Nothing special to say but it's McDonalds and you know what your getting once you go there because the quality of the food do t change much.

This McDonald's is not good at all, but it's simply a convenient since the next McDonald's is in Chester. It's a hit or miss. The food is cooked poorly and some of the staff are rude. I come to eat here when I'm desperate for something to snack on. read more

McDonald's - Uncooked chicken nuggets. - Coffee & Tea Near Me - Monroe, New York

When I'm in Monroe, McDonald's is definitely one of the places I go to have a bite for a few dollars. The food is how I expect it to be for McDonald's. nothing special just some food for a few dollars. Although if any higher up McDonald's employee sees this don't touch the restaurant it looks good. it's one of the last classic style McDonald's in our area. The renovations you guys have been doing to McDonald's in the other nearby locations makes them look stupid. McDonalds is a fast food joint not a friggin gourmet restaurant. Modern does not always look good. Another thing it can improve on is hours of operation. I always remember McDonalds being a 24 hour thing. Shame that Most of them In my area don't stay open 24 hours like they used to. read more

Sometimes there are flies near the windows of the drive thru so they get in the dang car. Not cool. And some of the employees can't seem to get the orders right. So basically it's your typical McDonald's. Nothing special. read more

McDonald's - Coffee & Tea Near Me - Monroe, New York

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I stopped here around 10PM 2 nights ago after a late class and ordered 2 cheeseburgers for me and a big Mac for my husband, and neither of my burgers had burger patties. It was late and I was too tired to bring my order back. Obviously, I wasn't happy with my experience. read more

McDonald's - 2 cheese burgers... minus the burgers. - Coffee & Tea Near Me - Monroe, New York

I don't eat much at mcdonalds. I had the 1/3 pounder burger.it was a bit dry.the fries where a little cold.tge food didn't seem fresh.

I was the first customer this morning and I ordered a orange juice that tasted incredibly watered down. Then the egg and cheese mcgriddle was soggy. How can that be I am the first customer. The girl at the window had an attitude....again how is that possible. read more

They never have shakes, for two months or more they've told me sorry the machine is broken. I'm thinking they got rid of it. read more

Pretty average. Good prices. Usually pretty quick when I go in there later at night, but when I go through the drive through on my way to work in the afternoon it takes longer. Can't remember a time where they got my order wrong. Employees are usually pretty friendly. read more

Don't go here with children! On May 25 at 1PM my friend and I went with our four children at 1PM. The children were well behaved. At one point my 2 year old daughter spilled her soda. My friend asked the person at the counter for a mop or rag to clean it up. The manager, an older gentleman wit gray hair, came storming out from behind the counter and told us in no uncertain terms to leave now. We will not be back and be forewarned if you have young children. Thank God the McDonalds in the surrounding towns welcome children. read more

I did indeed got sick on their food. my gf did too . they try to hurry you up and i just got to the menu. they should have menu first then speaker. they ask again what i ordered adn i am thinking if you quit hurrying me up to order and slow down and listen this wont happen each and every time. no more. read more

This is by far the worst McDonalds I have ever been too. The food, especially the fries, are always undercooked. I am new to the area and can safely say that I will never go back. The bathrooms are always filthy and the dining room is too small. I would rate it 0 stars if possible. read more

Terrible customer service from the owner. He was so rude when I called and hung up on me, not even saying thank you or good bye. When I have dined in, I've seen him treat his young employees horribly, barking orders to them and literally PUSHING them out of his way. He shoved one poor girl so hard she almost cried! And then there's the manager who spent almost an hour on the phone and in the bathroom. And very rude !! I think her name is Mary. She seems miserable and I think the kids agree!! The kids are sweet and efficient getting orders out but the management is terrible! Just plain rude. Like your inconveniencing them by eating there. And fix the damn ice cream machine, you miser! It's been broken for over a year. I'd rate it zero stars if I could read more

This place can never get an effing order right. Pay attention to the customers damn.I only put one star because I had to...

It's a borderline 3 stars probably because i'm in a good mood. Forget going here if you want a shake. Their machine is forever broken so save your time and pay a dollar extra to go across the street to the ice cream place for a real shake and their machine always works. Since when did they become the ultimate misers with their dipping sauces ( honey mustard, sweet and sour, bbq ) For a 20 piece they give you like 4 and you usually have to remind them like taking candy out of a baby's hand. On the flipside, the drive-thru lane moves modestly well and the workers seem nice enough. read more

No hash Brown's ever fries are always under cooked employees do not look happy. All day menu means all day so what about a hash Brown at 12 noon read more

Went through the drive-thru--line was long for a Monday evening. Kids were hungry. Upset to find that two cheeseburgers were meatless. Really? Unacceptable. read more

McDonald's - Meatless cheeseburgers---has Monroe McDonald's gone vegetarian? - Coffee & Tea Near Me - Monroe, New York

I like this McDonald's. it's clean inside and I've never had a problem at the drive-thru window. Lines move quickly, even when they seem long. They get the order right and the food is good, compared to other Mickey Ds. read more

This particular mcdonalds is a little behind most in quality, not sure the fryers are at proper temps, and service is slower than most. Getting in and out of the location is the worst at high volume traffic times, you have to rely on the kindness of others to let you out. read more

I have no complaint about the food. Its the nutjob woman at the drive through payment line that should be fired. She seems to think she is a traffic cop and on every occasion Ive been there tells the cars on the line "Move up a little...you can get closer....up a little more etc" so that she can collect your money. What is the point? You have to wait anyway. I asked one of the men at the pickup window what her obsession was and he said "She thinks she runs the place", Today I didnt move up alot (I dont tailgate) and she told the car behind me to honk which he did. If I wasnt wedged in by the wall I would have gotten out. Anyone else run unto her? She seems to always wear the same chartreuse green blouse! read more

What's the deal with McDonald's? The hot fudge sundae used to be on the dollar menu and have hot fudge. I stopped at this store after grocery shopping to get a sundae...it cost $1.61, the cup was 3/4 filled and had about 1 1/2 teaspoons of hot fudge. At the time the employees -- it took 3 -- were working on the machine so my server had to squeeze in to make the sundae. She had a sheepish expression on her face and bid me a good day when she handed it to me. I gather she knew very well the sundae was not up to PAR. read more

I went with a few of my friends for a 10pm quick snack. I was so excited to finally have McDonald's for the first time in 3 weeks. As I walked into the store I immediately felt all the eyes of the employees on my friends & I. Very uncomfortable!Before making a purchase my two friends & I had to use the bathroom. My one male friend went into the men's bathroom & my female friend & I decided to go into the bathroom together because there was one toilet seat & we were friends! I think friends do the buddy system all the time! In the middle of us using the bathroom a man with a blue shirt & headset knocked on the door & started yelling at us. I said people were occupying the bathroom but he continued to yell at us. My friend & I immediately washed our hands opened the bathroom door to find this man standing in front of the door. He asked us "two people in one bathroom?" & I said "yes, you've never seen two gal pals using the bathroom together?" He then walks away with an attitude & mumbles to himself. He continued to tell his coworkers & make fun of my friend & I. Very uncomfortable! My friends and I ended up not purchasing anything. Worst McDonald's service. I deserve free food for life after this experience.They should all be fired. Yes, all of them. read more