It's quite unfortunate how inconsistent, slow, and unprofessional this McDonald's location is. It's sad to say, "why am I surprised?" Right off the top, why is this the only McDonald's that charges a dollar for one dipping sauce? When has that been done before? Why are they doing this? Not to mention, they get quite rude whenever you interact with this location. This location usually has a long line at its drive thru. I have sat in it a few times and it's not that bad, it's the inside and the pick up orders that take a millennium. I placed my order 20 minutes prior to showing up at their location, and still waited about 10 minutes before getting it. This was also at 11:30pm. I noticed 5 employees inside. This isn't okay. I wouldn't recommend this location to anyone, but it's the only one nearby in the area, and it's right off of the freeway. Truckers, and travelers, don't get your hopes up with this one. With all due respect, just go to Culver's across the ways. read more

I have been to this McDonald's many times in the past few months because my friends moved to the area. Every time I have ordered (either using the mobile app or drive-thru), my order has been correct and everyone at the window has been SO kind and polite. They have hired some very nice people! read more

Stopped here for breakfast today. What a mistake! They shouldn't be surprised that fewer people are coming in the morning when they can't get a simple coffee order correct. They don't even follow company practices. Every other McDonalds I go to puts a paper tag on the side of the cup with what should go in it, e.g. how many sugars and creams. No tag, she tried to wing it from memory, and failed. Of course this was only discovered when I was several miles down I-57! Are there still area managers in this company? Why do these people still operate at such a poor level? If this is a company store (not a franchise) mistakes like this shouldn't be happening. Avoid this place like the plague. read more

No no no. Everything is always wrong. Management is.....where the hell are they? Locals know better. Poor travelers buy some Pepto Bismal. You will need it. read more

I- I don't even know where to begin. They didn't have any fountain drinks, or frappes. Only one Lady knew what she was doing and she was really rude and the rest of them were incompetent and didn't know how to run the operation read more

Old McDonald can't even get a small order filled right Stay away , slowest McDonald's in area read more

Yuck! There really is no other way to describe this. Got off the plane at O'Hare and needed to get on the road right away. I was hungry and with limited food options stopped here. Got the quarter pounder with extra pickles and small coke. The Coke seemed like it was sweeter than normal. The quarter pounder cheese was not melted and the burger as a whole was barely warm. What did I learn today? If it wasn't illegal, I would have thrown this food out the window after the first bite. read more

Worst McDonalds ever! The rumor is there is a new owner and I sure hope this is true or this place should just close. Order is never correct, careless staff, sloppy food assembly.... just awful. read more

I went there yesterday morning, ordered a #9( steak bagel,hash br & drink). It took 25 minutes, for the order, cause the young lady working the drive thru was busy doing nothing, but patting her maroon dreads, the other young lady working the register, needed help. The guy in the back making sandwiches was just lost. I don't know if it's the weekend crew,or just a bad day, cause I usually get my order & be gone. But the one with the maroon dreads was very unprofessional. read more

By far the worse McDonald's I've ever been to. worker had her covid mask under chin. Service slow, 145 in afternoon the shake machine was down for "cleaning". Only I person prepping and taking orders. parking lot was atrocious. Avoid avoid avoid if your hungry go to Burger King read more

Could I give a zero star! Late night says 24 hour drive thru...a car in front of us, as well as us was told she is not taking drive through orders and you need to come inside. My boyfriend goes inside to order and I wait in the car. While waiting in the car I proceeded to see the worker take 3 drive through orders! Oh btw still waiting on my food! This is nonsense! read more

I am so sick of this McDonalds. I usually stop here on a Saturday. The only drive thru that takes forever. I have pulled out and walked in thinking it may be faster, not the case. I was there yesterday hoping it would be better. Nope! 25 minutes between drive thru and going inside. To make things worse, they left the bacon off of my Big Mac, and the bun didn't taste fresh. I was down the road by the time I noticed my food wasn't right. That's the last time I will go there. Burger King is across the street, or I will just have to find an out of my way McDonald's that takes pride in service. CAN SOMEONE DO SOMETHING ABOUT THAT LOCATION? 1 star and that is because you have to give a star. read more

This McDonald's is a joke.. the workers are very rude and ignorant. Cellphones and headphones are out and on all the time and they act like it's asking for a miracle to order. I ordered a buttermilk chicken sandwich. It was burnt and dry and they didn't want to give me my receipt we asked for it twice and the worker just shook her head. When we returned the food and explained it was overdone the workers laughed and thought the whole thing was funny.. I'm sorry but if your spending money and I have a problem with it how is that funny.. ABSOLUTE JOKE don't waste your time or money at this place... read more

Ordered food and took 45 minutes to get my 10pc nugget meal and they didn't even give me a straws for my food. Other people ordered behind me and got their food first. Am pissed read more

The only pro about this place is it's convenient location to potentially swing through on your way to work, except going through the drive thru never takes less than 10 minutes, they'll almost certainly mess up your order, and it always seems like the shit just hit the fan right before you got there. And don't even think of trying to multitask and get a coffee while your car fills up, the wait in the dining room is worse and you have a front row view of the circus. Does McDonald's corporate do audits of their restaurants? Because there's no way this one passes. read more

Horrible Horrible Horrible!!!!!! Sat in the drive-through for 20 minutes before being asked what I would like. It's worth the drive to Frankfort or Peotone. Just saying read more

These guys get my order messed up every 3rd time. I need to get everything out of the bag and check or there might be something missing. Other than that this place is fine. read more

New ownership has paid off. Service is faster and the staff is friendly. I like that they are remodeling the building.

Thanks for saving the day when the Burger King 24 hour drive thru is always closed! Also thank you to the person working for being so nice!

This place is garbage! Literally sat in the drive thru just now waiting for ANYONE to respond to take my order. After no response drove past the window and peeked in and NO ONE was even inside. 24/7 my ass. Get some better workers to take my order. Sincerely, A cranky PMS gal that just wanted a freaking ice cream cone. read more

Reading all these reviews had me in doubt until I lived it. Took a long time for me to order, and when I received my order, I was asking the employee for extra sugar and ignored me. Shut the window and walked away... how does McDonald's let those people work... I wish I can give a negative 5. At least it's a -5 star rating. Congrats McDonald's!!! read more

The only problem is that you always wait forever no matter what time it is or night and sometimes you even get your food cold even when there's nobody there and you know that it was just made fresh but don't understand why people feel the need to take forever it's fast food. And if these people don't like their job that maybe they should find somewhere else to go every once in awhile you get somebody was really sweet and nice and doesn't hate life almost there employees don't seem to care. They probably spit in your food that's why I don't go there anymore read more

Nothing "fast" about this food... Went twice, two different occasions and timed my wait in the drive thru... 10 minutes before I was even able to place my order. Another 10 minutes to get to the window, just to be told to pull up and they will bring my food out to me...they didn't even remember to take my money... I just pulled away in disgust..went burger king instead Second time was Deja vu... Except got my food and it was ice cold! read more

The only McDonald's I ever had to wait to get my order with no cars in line! Better off driving to Frankfort! I cannot believe McDonald's allows such poor service! read more

Horrible customer service. Food is horrible quality. Bad management is the reason. Been to many Mcdonalds before, been across the country. Worst Mcdonalds I've ever been too. Its been the worst Mcdonalds for many many years now. read more

Unfortunate that everyone from the shift lead/manager to the cashier display a lack of concern for customers. Was there last night and witnessed/experienced a cashier who rolled her eyes and spoke to customers as if they were inconveniencing her, was inattentive, and cared more about talking about what she could eat than to listen to the customer who was mid-order. Another customer's order was made wrong, and rather than apologize and correct it, rolled her eyes in disdain. Cashier was obviously unconcerned with professional or any minimal level of appropriate behavior, playing and conversing with other employees, ignoring waiting customers who were ordering and yelling across the restaurant to other customers about what condiments they wanted. When I attempted to explain a small issue of being overcharged, I was met with insincere and an uncaring manager, who ultimately just walked off on me mid-sentence. As I attempted to explain my issue further to the cashier, she just rolled her eyes and walked off - I doubt she heard a word. All I could do is shake my head at the incompetence. I ended up just accepting the overcharge as the price for the lesson learned that I never go back to that McDonalds again. From the ratings, I'm clearly not the first person to recognize the subpar staff and service. read more

Horrible place. Never get your order right and have never been treated so badly on repeated occasions. Will never go there again.

Terrible place. Stopped for a quick bite on our way home from a concert. Waited over 30 minutes to get our order and then it was incomplete and incorrect. My boyfriend went to get the missing items and that took an additional 10 minutes to get as the workers ignored their customers waiting in line. Would not reccomend stopping at this location. read more

Took a job here,wanted to leave the first day,gave it a week finally left. Didn't like anything about the place poor management,very unclean no customer service, employees don't was hands,no please and thank you to customers, shouting matches between employees..it was way to much for me as an employee I do not recommend anyone to eat there.. read more

This place is a joke. No words to describe the filth here. I've seen workers wear no gloves and touch food. Absolutely disgusting. Would never recommend this "restaurant" read more

If you're even a little curious about how horrendous this place is, don't go here. Absolutely nothing has changed for the better. Awful cashier with nasty greasy hands and dirty appearance. The only good person here was a hard working employee in the back. Fire the rest and give the girl all the money. read more

This is by far the worst McDonalds I have ever been to. Don't go there on your way to work in the morning unless you want to be ignored and then when/if you finally do get their workers attention are treated rudely. The guy that's there in the morning with the braids should be fired for being so rude. I couldn't even get a straw after seeing that there wasn't one in the bag, and l nobody else was in the drive thru. After I had gotten my food I still had to go inside because he walked away from the window and wouldn't come back after knocking on the window honking my horn. Not to mention another time that I came here on my way to work there were clearly people working inside however nobody bothered to even answer when I tried to order through the drive thru. These people are a joke. read more

Besides the flies attacking me while I wait for my food, my orange Fanta was the only satisfactory item for my time wasted in this place

Scary crew as far as them preparing food. Food quality is poor as is any McDonalds but can ANY McDonalds GET YOUR ORDERS RIGHT?

I have been to this place twice and this is the worst mcdonalds in the world.The place is so disorganized.The service is super poor and the workers rude.Avoid the place if you can.I give it a one star because there is no 0 star rating. read more

Terrible!!! Don't waste money nor energy going here!!!Every single time regardless of time of day my order is cold or incorrect!

One of the worst Mcdonalds i have ever experienced. I won't eat there anymore... I will go down to Sauk Trail before I go here. ALWAYS check your food because you might be missing something or don't get what you paid for. Their drive thru sign says it all.. read more

This place sucks.bad service nasty awful food. Not fresh not at all. Do not eat here....ssssttttaaaayyyyyyy aaaawwwwaaaaayyyyyyy

Worst McDonalds I have ever experienced. Very slow Drive Thru and hand picked rude employees. Very consistent though. Always bad.

Be careful if using your credit card at this location. There have been many instances where the drive-thru person has taken the credit card information from the customer, next thing you know the customer has become a victim of identity theft. If you don't believe me, please check with the police department at this location. I would just stay away from this McDonald's. Sauk Trail, or Frankfort locations are better! read more