Stopped in for something quick. There is a sign to pay with the kiosks so I did. After ordering it said that food would be brought out. However I saw the line building so I just waited with other guests. Staff working seem very overwhelmed. There did not appear to be good organization or systems in place. Management has to step up to help the rest of the team stay organized. read more

Ordered a plain burger and got a plain with onions. Service was slow but I was acknowledged when I walked in.

They suck every time we go there to get food they always mess up the order. They didn't give us 10 nuggets like it sucks

Fast service and friendly workers. Ordered via the drive-thru and everything was prepared well.

I'm an advisor for Baldwin Wallace Upward Bound. We just brought 25 high school students to this McDonalds at noon and had a wonderful, positive experience! Our food was hot and delicious and the workers were kind and helpful! To kids and adults alike!! read more

Sadly I'll not be stopping here anymore at all ever again. Without fail again part of my order was missing. I came through the drive through about 815pm March 15th 2025 and was back in the lobby 10 minutes later after getting home to see some things were missing. I order just 2 5$ meal deals, simple enough it describes it comes with a sandwich, fries, nuggets and drink. Both order were just missing fries. I came into dinning room at 821pm and was not greeted even by staff who looked dead at me multiple times until after 830pm. I simply just at the time brought the bag back so they could see I wasn't bluffing but I was told they definitely put em in there and called me a liar basically. Gave me guff about just re making the meal since I had been waiting over 10 mins in lobby just to initially explain the situation. I've worked in fast food and customer service my whole life and I don't believe the staff being negligent and rude should go un noticed. A simple situation that just needed the bare minimum of attention was made Into a big deal so that's why I'm making it a big deal to bring to the owner, upper management and the staff what goes around come around. Thank you for reading to who it does concern. I'll be saving my money from now on vs spending it on not just poor service but a run around. ​ read more

I would give this place zero stars if I could. My toddler wanted to eat in the restaurant so we did and I regret it. It took over 20 minutes to get our food, which seemed to be the standard among the people in the dining room. I had a hungry kid with me so I went up to the counter just to make sure they had my order since I ordered at the kiosk. The woman behind the counter snapped at me to give her a minute because she just got there and everyone needed something from her. I thought that was her job but what do I know. She then stormed off like a child and left the poor kid working the drive thru to bring our food out. Do not go here if you are limited on time, or for any other reason really. Go to another McDonalds read more

We are in Ohio for business. We grabbed a quick lunch (12:06 PM) from this restaurant. We had to wait for the quarter pounder the fries had been in the warmer too long and was barely look warm after waiting. We was charged a (Drink Upcharge) for tea because it is not a fountain drink. The burger was bigger than the bun. Very dissatisfied! read more

McDonald's - Tiny bun on Quarter Pounder - Fast Food Near Me - Middleburg Heights, Ohio

I always come to this Mcdonald's, and I never have any issues like other Mcdonald's. I came to get a 2 for $6 mix and match (Big Mac and ten-piece nuggets) with a large chocolate shake and fries. It was a fast-paced movement through the drive-through when I arrived, which I love. However, they forgot to give me my Big Mac. I wasn't upset because I also work in a drive-thru. I was upset about how they handled it. When I went to the speaker, they wanted the receipt even though I was there literally a minute ago (I can also understand why they did that). When I eventually did get my Big Mac, the lady at the second window never apologized to me for forgetting or anything in that matter. I will most likely give this place a second chance since this was their first major mistake, but I will be very picky about how they handle service in the future. read more

What a great surprise, it's nice opening your Chicken McNuggets and they are nice and organized in the box! I always get great service here! This made my night and appreciate McDonald's on Bagley Rd even more! read more

McDonald's - a box of fried chicken nuggies - Fast Food Near Me - Middleburg Heights, Ohio

I visit McDonalds all over the country for coffee and business meetings Will ENVER visit this one again. .From the lady that waited on me to Sara the manager, both rude and denied a coffee refill because I walked out and came back in. This has NEVER happened at any Mcdonalds in the past. It will not happen to me again at this location, because I will not return. The place is nice and clean though. read more

Took the kids there last night the lady threw my med fry upside down in my bag. Than ask me to pull up I didn't pull up I started recording and the one who had a attitude send another back to window with old fry still upside down at bottom of my bag I want be go back here no time soon. Hopefully the old lady who hate her job find a new one. read more

I don't even want to give one star. A bus of players literally 7 players wanting food trying to get home and they refused to not let us in or take our order in drive thru. They slammed the door when one of the coaches went up to it and refused to even let us speak read more

Slow, unfriendly, cold food. Don't spend your money here, there's a chipotle, Starbucks, Dunkin and I think a Panera down the road. Check that out instead. HA. Best of wishes to whoever ends up here. read more

So, typically after a movie my best friend and I go to a fast food joint just to get a quick bite to eat. We decided to stop at this McDonald's because it was the closest. The building is new it has been remodeled in the past few years and still looked nice inside. I ordered just a burger and drink. I went and got my drink (ice and Hi-C Orange) and I decided not to put a lid on. I ALWAYS put a lid on but for some reason I just didn't last night. After I ate my burger I went to take a sip and I looked in my cup and saw nasty white stuff floating inside all the way down and floating on top. It was revolting! I refused to drink that.. How the hell was I supposed to know what it was?! So I went up to the counter to show them and ask for a new cup. I explained I had white stuff floating in my drink and several workers began laughing. Not one person apologized to me and acted put out when I asked for a new cup. They were rude teenagers and very unprofessional. I am going to be calling Corporate and reporting this. Food was decent and hot.. But due to the unknown substance in my cup that will prevent me from EVER coming back here. The workers was extremely rude. That also is a big factor. Stay away.. Unless you like being treated like crap and you enjoy white floaties in your drink. ***EDITED: I emailed a complaint about my experience and the owner of this McDonald's herself personally called me that night. She was extremely upset and offered her sincere apologies. Also sent me a gift card and pulled up video/audio to see who it was that acted so wrongly. I am very pleased that she took these matters into her own hands and just for that reasoning alone I am willing to give this specific McD's one more shot! ** read more

McDonald's - a bowl of soup and a sandwich - Fast Food Near Me - Middleburg Heights, Ohio

Service industry people take note ! Super friendly service . We wanted a Mc Flurry but they were cleaning the machine so we couldn't get one . They gave us a free pie to make up for it and apologized . We didn't need the free pie but the sincere apology was super nice . Clean restaurant , lobby open till 11. read more

Ethan you rock sir. We had a nice breakfast and appreciate your kindness. You deserve a raise. Five stars read more

McDonald's - Clean and fresh. My favorite - Fast Food Near Me - Middleburg Heights, Ohio

slow. slow. slow. pre-made food and mcdonalds moving like turtles. ridiculous!!!!! i hate even coming here! just ridiculous

I'd give this location no stars, if that were possible. Multiple issues on multiple occasions. Stopped by yesterday for a quick bite around 10:00 a.m. One person at the counter and a long line. She was taking orders and the morning manager stepped up to the other registered - took one order and disappeared. Then the other gal disappeared. No one was taking orders. After about 10 minutes she re-appeared and when asked if anyone was working the counter she just went wide eyed, dropped her jaw and said Huhhhhh? At that point, I left. Someone needs to get this location some training. Pitiful. read more

It is what it is, a McDonalds. You get what you expect. Inexpensive fast food. They do have a value menu. I do like the fries.

Can't get any thing but the hashbrowns right. I found egg shells In my egg mcmuffin and they didn't get my coffee right. Fast food? Nope. It took us 10 minute to even get through the line.. people are nice but they can't get a SIMPLE order correct.. read more

I don't know why this McDonalds doesn't pop up when I do a search for McDonald's. Regardless it is conveniently close to the Courtyard by Marriott where'd we stayed. The restaurant looked like it was newly renovated, and when we went at 6:45am, it was not crowded at all and service was prompt. read more

ordered a cheeseburger did not receive it , an ice cream truck passed outside I was literally left in the restaurant by myself, 10 minutes later everyone came back with ice cream cones I still cannot believe this happened read more

They are very careless! Everytime I go there they mess up my order. I ordered a chicken sandwhich with fries & a drink, and out of habit I check my bag to make sure I got everything I ordered & it checked out. I went to take a bite out of my chicken sandwhich and there was no chicken! I got a prepared bun, cheese, & bacon. Would it be too much to ask to double check your work? That meal wasn't off the dollar menu so it was a rip-off! Look elsewhere or your basically throwing your money in the trash. read more

Food is hot,fresh, and is quickly served. Restaurant is very clean and well maintained. Friendly employees. Would recommend this McDonald's if you are in the area. read more

THIS REVIEW REFERS TO THE MICK DICK'S AT 386 BAGLEY RD IN BEREA, MEA CULPA. I went through a period of almost 23 without stepping into one of these shit shacks, but in my current situation-caring for 2 disabled women and being the runner at work-I'm FORCED to go to Micky-Dicks on occasion, that is to say I WAS forced to go, but never again. I went to get breakfast for the folks at work and tried to pay with $100 bill and was totally refused, no ifs, ands or buts. I went to Burger King, where I was served happily while using the bill. I called the corporate office because I'd been told by a banker that it was not legal to refuse any coin of the realm for the satisfaction of a debt. Corporate called the owner about the situation who in turn, called me and left a message. She said it was her policy not to take the bills because they had gotten 3 counterfeits and there was no way to recoup the loss. (With all the new watermarks, holograms and special paper used it is impossible to counterfeit this bill. The old bills, yes, can easily be counterfeited, but there's the marker that can be used to determine whether the paper is the special, government bond or not. And I'm the one inconvenienced because the retro-grade morons who work there can't handle a marker.) While leaving the message for me the owner allowed that I "might have had" a real bill, but it was her policy to not accept them. I "MIGHT HAVE HAD" implies that she thinks I'm trying to pass a bad bill, and for that I say to her GO FUCK YOURSELF, AND DO IT TODAY. Things are more expensive these days and many are carrying larger bills so their wallets aren't crammed full. Hell, Mick Dicks' slogan years ago was Mick Dick's "gives you change back from your dollar." Now you're lucky to get change back from your $20. I was using the drive-through and as soon as the woman saw the $100 bill I no longer existed, same with management. And so, for your purposes I no longer exist, there are plenty of places that WILL accept the bill, and with a smile. As I said, I went for 23 years without eating their poison (last time was in Marion, Ohio when they had a nice, julienne chef salad) and I think I'll easily be able to avoid going to ANY Mick Dick's for the rest of my life; after all, there are plenty of food places that don't promote obesity, diabetes, high blood pressure or heart disease. read more