Slowest service I have ever had at a McDonalds. Took 35 minutes to fill my small order. And then two out of three items were wrong. Took another 10 minutes to fix the order. They get a second star for fixing the order. But seriously? They were not under-staffed. Appeared to be plenty of employees wandering around. They just seemed to be grossly incompetent (but nice?). Nearly every person ordering returned to complain that something in their order was wrong. And everyone was waiting 30+ minutes. Unbelievable. Management/owner really needs to figure out how to fix things. Because they gave out additional food to fix wrong items, almost definitely higher than expected operating costs. read more

They can't even make a McDouble. My poor mom said no pickles, no mustard. They put 4 pickles and dump mustard on it. What's the point of the order screens? Not too expensive but sucks when you're starving and think you're gonna scratch that itch. On top of that they won't even answer the phone? Pass on this McDonald's. I usually pass on them all but sometimes I make an exception just to remind myself of how garbage this chain is. Not a very want atmosphere either. read more

McDonald's - Fast Food Near Me - Marshall, Virginia

Amazing fast service and fresh food !!! Employees seem very well adjusted ((: all these negative Nancy's don't know what they're talking about !! read more

Im gonna try to up the stars of this place cause some of y'all have way too high expectations for a McDonalds. Food is always good, I've had an everything cheeseburger after ordering a plain here and there but otherwise it's McDonald's, you get what you pay for. You'll see it in every review definitely not the speediest location,(super slow during rush hours) always kind staff though which is impressive cause they're definitely understaffed, I could never have that patience. Outside they always have jazz playing and they do have a cute outdoor seating area with trees so thats cool. Lower your expectations and enjoy some Mcdonalds jazz. read more

Had the worst service of my life here. When I ordered my food through the drive through, it wasn't right. Corrected my order with the person who took my payment, it wasn't right. Then went to get my food, they still didn't know what it was. When at last I got it, it still wasn't right. I found it miraculous that it was possible to be so incompetent. After correcting my order four times, I had to go inside a fifth time to get the correct drink I had ordered. Then both my friend and I got food poisoning. Stay away from this location if you want to keep your food inside your stomach. read more

This is hands down the slowest McDonald's I've ever been to. No matter the time of day or how simple the order is, the wait is always excessive. The drive-thru moves painfully slow, and there's never any sense of urgency. For a place built around fast service, this location completely misses the mark. read more

absolutely don't recommend. Ordered a mcdouble meal and didn't even get a McDouble. instead, they literally added 10 extra nuggets that I didnt order. ordered, a coffee, didn't get it for nearly 20 minutes after the meal, and i had to ask again just to get it. ordered sauce, didnt get it. worst McDonald's I've ever been to. read more

Ordered a mocha got a black coffee with some whip cream in it. Found out too late to turn around on our road trip to get a refund.

Worst drive through service in the VA/MD/WV region. I should have known better and asked for a receipt and checked my order before I left, but I was in a hurry and it was pouring rain. The order was read back and I corrected it and the repeated it back correctly. Got home to find I had what they originally read back to me which also turned out to be half the price of what I paid for. Every order I have placed for the last 2 months has been incorrect but I have caught before I leave. Shame on me for not checking but no more. I will drive to one of the stores in Front Royal if I want a burger. Avoid the drive through of this place and even check when you go in side. Better yet, choose Haymarket before or Front Royal after if you need a McDonald's burger. read more

First I'd like to say that this location was understaffed. It took over 30 mins to get my food and it was just okay. I'm not happy with my experience but the staff were very pleasant, nice, frequently followed up with customers. There were understandably, anger customers, but they handled those customers kindly and with understanding. read more

Stopped to get something to eat. Highway sign says 24 hours. Yelp ad says 24 hours. Pull up to the drive thru and a person there tells me they are closed. Wasted my time on another business not following their advertised hours! Why is she there if they are closed?? read more

I ordered on the kiosk, and obviously the options for water are xs, small, medium, and large. I ordered the large water and I got a small cup. I told the worker lady that I ordered a large water and she argued with me and still gave me the small. She did not apologize and straight up argued with me. . My friend gave me their medium sized cup and I proceeded to put water in it, because i ORDERED a WATER. read more

McDonald's - picture for proof i ordered water and only got water. - Fast Food Near Me - Marshall, Virginia

Unbelievably slow after midnight (and filthy bathrooms shared with the BP gas station). I have had to give up and simply leave the drive-through without ordering a few times after a 15-20 minute wait and nobody taking a order on the intercom. The latest was this week at 12:30 am where I gave up and left. Earlier this month, two cars behind me did the same. Does management realize how much business they lose this way. read more

So, from ordering to receiving my food at the drive-thru, it took 12 minutes at 8:30pm with 3 or 4 people in front of me, but it seemed like only 3 people were actually working there. Despite this, the fries were hot and yummy, and there's a cute outdoor seating area. The McNuggets left a lot to be desired, though, they were not super fresh. If you have a lot of time to spare, you can stop here! read more

Been coming here for the last 2 years. todays experience will be the last time i ever come back to this location. rude drive tru lady at 3:55 pm pulled to first drive tru speaker she took second drive tru order. i pulled up to window and told her what happen. Lady had a extremly rude attitude and her face told me she was angry. gave me a horrible face and asked me in a loud tone " can i help you" no matter what reviews ive seen , i never took it to stop coming here. but today was it. Wish i can give them 0 stars . thry have messed up on my order numerous times but i never gone back to complain. i was a fast food employee many years ago and i understand the frustration sometimes. This lady must change her attitude or more people will stop coming here read more

Where is the zero star rating? As a shareholder of McDonalds, I'm embarrassed this location exists. Ordered from one of the kiosks (only way available to order inside at this location) and waited with 12+ other people for over 20 minutes for our food. Yes, 22 minutes exactly for a 4 piece nugget, small fry, and soda. The person in front of me ordered two coffees and was still waiting when I got my order. How hard is it to get two coffees for them? When I asked for a manager, I was told there wasn't one on site (Tuesday June 13 4:45 PM). Huh? I gotta think this is illegal but who knows. The person working the drive thru was taking food out of the bags of customers in the store and using them for the drive thru customers. In fact, it was that person that finally ignored the drive thru and tried to help those of us inside the store. I will NEVER NEVER NEVER stop here again. Come on corporate McDs. Put this franchisee out of business. read more

Disgusting and gross! Keep driving! There were flies swarming inside and it was filthy. I ordered chicken sandwich and one bite into it and I knew I needed to throw it away. Smelled like spoilt meat and lettuce tasted odd. Fries were undercooked and our orders were wrong. Should have known better than to get from a restaurant connected to a gas station. read more

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The people that work here are idiots! The morning crew always messes up my order and this morning it happened again and when I went back to the store to fix my order they gave me a McGriddle without the patty.... Morning crew needs to check orders before they go out read more

McDonald's - Missing the rest of my sandwich - Fast Food Near Me - Marshall, Virginia

I can see why the rating of this McDonald's is so low. It should not even get a 1. If you drive out of your way to go to a stated 24 hour McDonald's and then arrive and are told "whoops we close every night for 30 minutes and can't serve you," well that's just not acceptable. Post online that you close every night from 2:50 - 3:20 AM. Perhaps some overly lazy employees are responsible for this. Go anywhere but here. read more

Wait in drive thru was horrendous. I called and she talked over me saying she is doing best she can do. Fine but all the other locations will have the customer holding up the line move forward. So...now I'm the rude person for honking and calling!! read more

I stopped in here for a quick lunch one day before hitting a couple of wineries - doing a wine tasting on an empty stomach is not a great experience! This McDonald's is physically attached to a BP Gas Station - you can walk back and forth between the two. The place was really hopping on a Sunday afternoon - I had to wait a bit to place my order as the line was pretty long. I ordered a Filet O' Fish sandwich - which was made to order and came out piping hot and the cheese was melted accordingly, and had just the right amount of Tartar sauce. I got it to go. The sandwich was perfect as far as how a Filet O' Fish sandwich should be. So why only two stars? I'd have given them four stars - except for three things dragged the rating down: (1) This McDonald's shares a restroom with the BP - and the restroom was filthy and in major need of both cleaning and a retrofit; (2) When I got close to the counter to order, one of the order takers, a young lady just stood there at her register and made no indication to the customers that she was available to take orders. The young man at the register next to her was cranking through customer after customer - someone finally asked if she was available to take orders and she said "yes." Really? You just stood there that whole time when you could have been taking orders and getting people going? (3) When I got up to her to place my order - she was wearing a very dirty and stained shirt. The manager should have their customer facing employees be more presentable than that! read more

Went for lunch today. An hour later, both my husband and I were running to the bathroom! Stomach still churning. Avoid unless you have an iron clad stomach. Tried the mc double with mayo. Sorry, have to run back to the bathroom! read more

This McDonald's shares the building with a convenience store for a gas station. That's an interesting layout, but they seem to have some control over it. I opted to go inside today as I wanted to put some ice cubes in my coffee, rather than drive through and have to wait 20 minutes for it to cool from "McDonald's Hot" to a drinkable temperature. It wasn't exactly speedy, but they were efficient and my order was correct. The hash browns were cooked properly and the sandwich was assembled properly. They remembered to put napkins in the bag. read more

We stopped in to grab a quick drink and hit the restroom... after hitting the restroom, we didn't want to even try any of their food. This place is gross! Very dirty in the restroom... no paper towels to wipe hands. No toilet paper in the lady's room. Then the floors in the entire restaurant were sticky and gross too. Why do people still eat at McDonalds if this is how they operate? read more

McDonald's - "Never!" is what should be written here - Fast Food Near Me - Marshall, Virginia

This was the worst McDonald's experience I have ever had. The guy at the drive through seemed drunk or on drugs and couldn't ring up my order correctly. He then charged me for the car behind me which was much more expensive than I paid. I asked for the receipt and he couldn't print it so had to get management help and that's when I found that he charged me almost double. This was supposed To be a quick drive through but turned into 30 minutes dealing with this drunk. read more

I used the Mc deals with Happy free meal inside,but the don't follow the rules. The refused to give me the free meal. Don't come here anymore! read more

Things are not well here, especially after hours. At the bottom of the list of issues is food taste, as it seems beside the point of the unpleasantness of the experience. Surprised McDonald's corporate lets this continue. read more

Never get an order right here. Never. You would think it was rocket science. Check before you leave!

This was the only fast food place that was open at 4am and it was conveniently located right off if the interstate. There were a couple of guys ahead of me, and right after the Cashier took the order if the last person standing in front of me, she turned and walked away. I stood there waiting in front of this miserable counter for nearly 8 excruciating minutes. All while the group of 4 employees including a Supervisor were chatting away and joking around with each other. I absolutely received zero acknowledgement from any employee during the entire time that I was standing there. Irregardless of whether I was in a hurry, my time was simply not important for any of the employees here. The only saving grace was a completely different employee who came into start taking orders. Everyone else could have cared less. I also wasn't really feeling the ambiance, with their incandescent lighting and piped-in 90's music at 4:30am. The food was OK. But this has got to be the slowest McDonald's on record. read more

McDonald's - Fast Food Near Me - Marshall, Virginia

The French fries were very tasty. The line moved quickly and the staff was polite. The McDonald's was attached to a gas station but both were decently clean and in general I'd get fries there again if I was hungry enough. read more

I sat in the drive thru for over 45 mins...they stopped me in dead center of my order left the head set on so we could hear them talking about us. This was a manager n his employee. This place should be shut down and hire all new ppl. read more

This McDs is attached to the BP gas station right on Route 17 off Route 66 in Marshall. The location is a standard McDs, drive-thru and eat-in options. It's the only real fast food place in Marshall (or anywhere off 66 if you're heading towards I-81 until you hit Exit 6). They have fast service and I've never had a bad experience there. read more

It's been been 40 minutes and we are still waiting for our food. This is not fast food, this is slow food. Don't ever come here, i do not recommend to anyone that's in a hurry. This is ridiculous. read more

I stop in here every few weeks and it's getting progressively more disgusting. Empty lid and napkin containers, filthy floors, tables, chairs and walls round out the mess. When you tell the employees behind the counter they look at you as if you were from another planet. I can't imagine what an inspection would find. read more

One waiter totally forgot our coffee thru drive thru I had to go inside to ask for!!! They say he didn't told no one!!!

Only McDonalds around. Shares lot with a gas station making it easy to get gasoline and then go through the drive thu for a quick snack.

JUST WENT THROUGH THE DRIVE THROUGH AND THEY GOT OUR ORDER WRONG... Then when I told them that it was wrong he rolled his eyes and shook his head like a fucking asshole. I have never experienced such disgusting service even from a fast food restaurant. After we left the drive through... my friend had noticed that they STILL put sugar in her !!BLACK!! Coffee. She has diabetes and this could kill her. read more

NASTY AF! I don't even want to know about the food, we left. Bathrooms are nasty. The place was so gross, it smells like a diaper genie. Sorry folks. read more

I am going to this McDonald's for 10 years on my commute back-and-forth from West Virginia. I have always found the staff to be friendly and the service to be quick. This review as nothing to do with that it has to actually do with the food. Today I stopped and got a happy meal and while eating the hamburger bit into a piece of blue plastic that was obviously in the hamburger not added to the hamburger. I was completely grossed out photographed it and called the restaurant to alert them. The manager said to me and I quote I'm so sorry I will look into it" my thought was seriously? That is the reason for this review be very careful about eating at McDonald's read more

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Every single time we ordered from this McDonald's the food was always cold without fail. Never ever going back won't get another cent from me. read more