I am never more amazed of the incompetence at this McDonalds. They have no problem taking your order and charging you for everything. However it would be nice to get everything you paid for. Then to add insult, the person who delivered to my spot I was directed read back everything on my order. I accepted. She also told me about 2 for 1 deals that the person taking the order made no mention of. When I returned home I discovered a 1/3 of my order was missing. read more

The worker wouldn't speak to us at the first window nor told us if we could pull forward. And then were completely rude when we finally asked hey can we get our receipt and pull forward. It's not hard to say hello and be kind. read more

Our 10-piece nuggets were not included. We reminded them, the $10 nuggets a we received were a burnt and stale mess. From an online order. Something is very wrong with this location. Their food is always missing order items, burnt food, and expired food. We called, and were told "yeah, the frier is probably too dry, have a nice day". We are paying customers who were served burned, stale food, not Quality Control. Our fries aren't even cooked through. This location didn't care. Horrible. read more

McDonald's - Burnt, stale 10 pc. Chicken McNuggets Meal - Burgers Near Me - Longwood, Florida

I wish I could give no stars. Each and every time I come to this location past 2am they have some sort of an excuse why they won't cook. Most of the time they yell you-they only take cash. Last night I waited as they couldn't take someone ahead of my order and then when I pulled up-total silence. I pulled up to the window and the staff was walking around as if I wasn't there. I waited minutes at the window and they looked at me and ignored. Unsure why they even open late night if they don't want to serve. read more

McDonald's - Burgers Near Me - Longwood, Florida

ZERO STARS this is coming from a ex-employee, the management sucks they talk crap about customers after they leave, they talk about the other employees behind their backs their rude, unprofessional, the only good managers quit because the place sucked, the cooks are supposed to wash their hands every 30 minutes but I've watched them go a whole 6 hour shift without doing so, if you get a ice cream cone most times they don't use a napkin on the cone and the people that do that ain't actually required to wash their hands. This place sucks at food orders sucks at actually being nice to customers and they treat their staff like SHIT. I suggest don't eat here and don't work here. read more

How does this restaurant stay in business? I am curious too know. The absolute worst Quarter Pounder meal I have ever had. This was the make or break deal about ever giving McDonalds ever another penny of my money.....$11 and some change for a dried burger, the bun was stale the pickles were not fresh. Unbelievable that the owner doesn't care about the signature McDonalds brand all the owners are looking for is the numbers, what sales they generate. I am embarrassed at your service. The ambiance, didn't really experience it , because I didn't go in. This restaurant gets a flat 0% for customer satisfaction. DON'T EAT HERE...EVER! IF YOU LIKE WASTING YOUR MONEY....THEN EAT HERE. YUK! read more

This place shouldn't be in business. I called because they forgot something in my order and the girl cussed me out on the phone. Saying stop calling and pranking the restaurant. After 3 phone calls and her continuing to cussme out and hang up on me. I called corporate. Hopefully they fire this horrible employee. What a joke. read more

It's a McDonald's. Honestly they're all pretty much the same to me. This one has no play place for the kiddos but I don't have kids so I don't typically pay too much attention to that kinda stuff. For all I know, none of them have the play places anymore. I noticed it here though because they turned the old play area into some closed off dining area. Maybe it's for important executive people who do a business deal over some McBurgers?? Lmfao Anyways the cashier was cute and the food was made correct so 3/5. Boom. read more

Oh McDonald's, we have a love/hate relationship. I love you because you taste so good- I hate you because I could eat a Big Mac everyday and then gain 29 pounds in 7 days. This Longwood location is kind of in a funky spot but the times I have ordered food from here have been good experiences. Hot burgers, tasty fries- what more could you ask for? I came here a couple nights ago to pick up a quick dinner for the family because I didn't have time to cook. The lady at the window was masked and gloves. The man at the second window asked me to pull into spot #2 because my food was not yet quite ready for me. I literally only waited maybe 2-3 minutes and he came running out to my car masked and gloved. read more

McDonald's - menus and prices on a sign - Burgers Near Me - Longwood, Florida

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Sitting in drive thru for 29 minutes so far. If I hadn't paid through the app, I would have left. This is unacceptable

I hate it it's so bad when I asked for a plain cheeseburger I got pickles on it. Some people have to be fired I mean.

So today I walked into this mc ds with my children in hopes to order some mcds unfortunately the entire staff was acting as if they didn't want to assist me literally making it seem as if i were invisible smh. I asked the guy from the drive through if anyone can take my order and he looked at me as if i had 3 heads meanwhile the manager and staff were looking over at me just acting childish purposely not wanting to take my order. So after a 10 min wait time of me not being acknowledged i left. I was afraid to order anything afterall because who knows they could've spit in my food. read more

Worst McDonalds I've ever been to. Horrible customer service! I ordered a happy meal for my 5 year old son who wanted chicken nuggets. I was driving and handed him the happy meal and he opens it and yells "it's spicy!!! It hurts!!!". I guess someone decided to put in a kids happy meal box the spicy sauce. I went in after they messed up my order and burned my sons mouth. The manager on duty said there was nothing they could do and that they were "sorry". Stay far away from this place!!! read more

I would give no stars if I could. I ordered a 6 piece happy meal and a spicy chicken sandwich with no pickles. The lady at the window gave me a hard time not understanding what I meant when I said I wanted ranch, even tho I was speaking perfect English and then when she finally understood I wanted ranch for my meal guess what was in my bag? Nothing no ranch, a regular chicken sandwich with no sauce covered in pickles with the buns burnt. The chicken nuggets were old and hard. I have never been so unhappy with a fast food restaurant, the employees should either learn how to listen or should be fired. Don't waste your time and money at this place theirs a reason theirs only 1 and a half stars read more

yo fuck this mcdonalds, dont call yourself 24 hrs and then say "your system is shut down" while you turn all the lights off, some people place their orders over the phone and spend their money for what they want. i came here granted near the start of breakfast time, but i placed it on mobile because i saw the one next to me said it was closed on the app. and yet "oh i cant see your code so we cant accept orders unless its cash" , but I HAVE THE RECEIPT. doesnt matter apparently to them, so fuck em read more

I've never done a review for a fast food joint before. Honestly, I forgive almost all manners of mediocre service because it's fast food and I get that it's not an easy job. This time, however, I am making an exception. I want to thank the McDonald's in Longwood on 434 for taking so long (over 20 minutes) to get my 5 year old son's Happy Meal. We waited so long that he literally started crying because he thought you forgot about him. I cannot begin to stress how TERRIBLE this location is. We're not talking once or twice, but consistently, EVERY. SINGLE. TIME. This location completely ruins the concept of eating. I mean seriously this could be the poster child for bad experiences. Slow service, bad attitudes, and it's not like anyone is even pretending to care how customers are treated. I have given up on telling the managers because it's obvious they care as little as the employees. The owner of this location should be embarrassed to have their name associated with it. Frankly the only way to make this right, would be to give out coupons to the Wendy's across the street. read more

I come here way more often than I'd like to admit. I have never had any issue with this store. Until Saturday evening, i finished up with a photoshoot and hit this location on my way home (closest location to my home). For whatever reason, they could not run my card, and for whatever other reason, they refused to manually type it in, which i think is ridiculous. So after waiting in an irritatingly long wait of a line, I find my card is rendered useless to them, and just my luck I didn't have cash on me or another card. Starving and ready to go home and relax, I drove to Wendy's across the street, ZERO issues using the SAME card I tried to use at McDonald's. Wow. Imagine that. Thanks for your awesome customer service McDonald's. $15 an hour..... LOL. Okay. read more

Can I give no stars? This place at breakfast is an absolute dumpster fire. If you're looking for a place that will consistently get your order wrong, you've found it. The cashier usually gets it right and the manager almost always builds the order wrong. I'd rather do without than give them another dime of my hard earned money. read more

The absolute worse McDonald's ever. I've got 2 little boys who love McDonalds. We've gone to drive thru six times in the past 7 months. 4 out of the 6 were incorrect orders. I told my kids we will not go back. It's not that hard to check an order while you pack it. Ridiculous read more

extremely rude. I ask for ketchup in the drive thru and this rude kid cause that's what he looked like said they had only one left in the whole restaurant. I ask him if he was ok and he said no and proceeded to just close the drive-through window and roll his eyes. Super nasty. He was a short white guy with glasses. He had a hat on. I went through the drive thru around 5pm. Never in my life read more

I like Mcdonalds there fries and hamburgers are pretty good an I have never had a problem at any of there locations, I also like that there is free WIFI and MOST not all are open 24 hours a day. I went threw the drive thru and it was pretty quick and easy and the order was right. No complains on this location and it is also easy to spot and get in and out. Quick drive thru and friendly staff. read more

McDonald's - Burgers Near Me - Longwood, Florida

Consistently long waits and their shake Machine never works. Surprised corporate hasn't stepped in to make sure they rectify issues. Lived close by for years and they just refuse to improve. Ps: order was wrong...got 2 McDoubles instead of the nuggets we ordered.....However they were probably understaffed and the individuals who took our order & served us our food were professional & polite. read more

Worst service of any McDonald's employees are always in a bad mood orders are wrong terrible management if you have a choice pick any other McDonald's except this one. read more

I was having issue with a coupon code from their app that would not scan apparently due to a glitch in their system. Manager was very dismissive and told me too bad but he could not honor it. I drove 2 miles up the street and they also had the same issue at the second location but the manager was more than happy to honor the coupon code without hesitation. If you ask me this manager was just a lazy ass unwilling to help out a customer. That's cool I will never go to your location for lunch again. There is a perfectly good Wendy's across the street. read more

Worst McDonald's in the area: Employees are SO rude . I always say thank you and please and treat all employees with respect. Every time I come here, they basically snatch the cash or card out of my hand and while I'm saying "have a great day?, the drive-thru window is being shut in my face. They never say thank you, have a great day/night, or anything remotely polite. They literally just take my money, give me change, and shut the window in my face. The first time it happened, I thought the employees were having a bad day but now I know it's just how the people are that work at this location. Sorry but customer service is everything and there's plenty of McDonald's I can choose to spend my money at and it will not be this one anymore. Often, the younger girl employees will give me side-eyes and dirty looks for no reason. I'm super sweet every time I visit because I know what it's like to be in their shoes so I'm not sure why this always happens. The only employee that is THE BEST is the lady who usually works the drive thru all by herself late at night. She might be a manager but I'm not sure. She is super nice, sweet and always tells me to have a great night. She always gets my order correct and handles the drive thru SO WELL. I love her. Wish I knew her name so I could give her the recognition she deserves. She deserves a raise and I wish the other employees would follow her excellent example. Anyway, this particular location is more expensive than the others in the area! Apple slices are usually 50¢ and here they're $1. If something is usually $1.19, here it will be $1.99. For no reason. Not worth it to pay extra for horrible service. ALSO, almost every time I order food here, it tastes as if it's been sitting out for days and days. 8 times out of 10, the fries are literally hard as a rock, the burger meat tastes disgusting, the cheese is not melted, and all the food is cold and not made fresh. I've had employees get frustrated with me when I try to use a coupon from the McDonald's app. This is just overall the worst location in the area. You guys need to work on things and LOWER your prices. It's MCDONALD'S for Pete's sake. read more

Head's up on an issue at this location...maybe it's happening at others too. When ordering breakfast combos recently (2 separate visits), without asking, they by-default upsize your meals to a medium. This adds about $.50 to the price. When I ask about the discrepancy between the price on the board and what they're charging they couldn't figure out why ("oh they just change the prices all the time"). The manager came over and explained that I ordered a medium size vs. a small. She changed the order with no apologies and the cashier was about to dump the medium coffee and pour a new one..."why waste that one I asked." I've had other issues at this location but to be honest, I've also encountered some very pleasant employees...I guess it depends on the time of day. I think they just need to be a little more straightforward with the pricing (and train the employees with what they're doing). read more

Sandwiched made wrong even though the sticker was right and I haven't been able to reach anybody there to have my order fixed the phone just rings and then voicemail. What an unprofessional way to treat people i order 4 mcchicken with silver oni ok ns and pickles and I got pickles and dehydrated onions even though I paid 10 cents more for the silved onions I would love for a contact back and have my food made right. read more

The guy at the register needs to be sent back to math class. How did he even get a job there? Been several times and had coupons. He acts annoyed because of the coupons. He has to call a manager over to do something at the register. That's fine. Maybe she needs to enter a special code for the coupon but why can't the cashier have the code also instead of waiting for a manager to come and do it. The order came to $9.61. I handed him a $10 bill. Then said oh sorry, here is the .61 cents, and handed him the change. He looks at the change and mumbles something about a brain fart. He hands back the .61 cents and then hands me more change from the $10 bill when all he had to do was give me a $1 change. I couldn't believe it. read more

I've never had an experience like this before in my life! I ordered 3 meals and was given my 3 drinks and asked to park to wait for food. After about 12 mins food came out and was missing 1 order of fries. The girl took my bag and said she'd get them. Once entering the store she approached another girl sitting down and began to vape while holding my bag of food. Now its been well over 15mins. I was fed up and asked for my money back. I was now pulled up by the drive thru area. The girl started to argue with me that I only order 2 fries when I clearly didn't (hens the 3 drinks and 3 meals). I told her that I wasn't going to argue with her and just wanted my money back, that it's been way too long now. I asked for the manager and told her, then she tried to give me 3 new fries when I just wanted my money. I also told her that I was blocking the drive thru and she said that was fine. Then she obliged and gave me my money and apologized. She seemed disturbed when she heard that the girl was vaping while holding my food and working. Once I got home I found ketchup or bbq sauce squirted on the tail light of my car, definitely from one of the employees. Completely unacceptable! I will never stop here again!!!Extremely disappointed at how badly I was treated by the employees over an order of fries. I actually feel bad for the manager having to work with these disrespectful little girls. read more

Nice staff., very friendly. Alway have a coffee here on my way to work. They keep the store clean.

This place is straight trash. I waited in my truck while my wife went through the drive thru in her truck. She spent a total of 30 mins from ordering to receiving food!!! There was only 3 people in line and no no one inside ordering food at all. 10pm. How the hell do we get old freaking patties and cold ass fries??? Y'all want 15hr but can't handle flipping a couple of burgers. read more

This McDonald's is not worth going to! First we thought the place was closed due to the fact that there were no customers inside that we could see at 6:30 dinner hour. Then the food is highly over priced....the limited time only deal, buy a sandwich get any one for a $1.00 HA!!! We bought 2 sandwiches and got 2 for a buck each. Our total was almost $14.00 Please explain how this is a deal....? And then the girl hands the change back and as we are putting our change away...the manager comes to the window and tells us to move to the next window. As if we are unaware of what the routine is at a drive-thru window!! Will never go back!!! read more

Had to pick up the boys I was babysitting some lunch. They were pretty quick & accurate with my order. I was fairly surprised with the execution of the ordering process and with how pleasant the experience was. read more

DONT COME HERE! I saw them reuse food that I took back because they got my order wrong. I wish I could put ZERO Stars

HORRIBLE HORRIBLE SERVICE !! The manager is the worse manager ever !! She needs to go I very polite if she can'l take my order after waiting 20 minutes and she looked at me and walked away..I will NEVER go to this place low staff wait times was ridiculous..and I'm sure the food is also nasty here I'm glad I left and I will not return here ! I wish I can rate no stars they need a whole need staff and get rid of that manger wish I knew her name to put her name on blast here ! read more

This place should get there act together Took way too long two managers and still didn't get my food

If I could I would give no stars.I normally don't call people out but this is third issue I have had at this McDonalds and with their manager who is a complete jerk. This time I waited over 10 minutes for curbside, than the fries were undercooked and the sprite was soda water. I went in to let them know about the soda and first it took me saying hello like 3 times before anyone even talked to me. Than I explained the issue and the girl got another girl to help me. The manager was snapping at the workers and complaining why is she doing that bc there is a drink place out there they can use. She told her that I was curbside and the soda tasted like soda water and not sprite and the lady still gave her attitude and basically called me a liar. Then when she finally handed the the correct drink I went to get a straw and try it and yep again it tasted nasty. Another worker who was off work and trying to get a drink at the place where the customers do said I see why your sprite tastes like crap it's all out out here too. Just let them know it's out here too. So I went back a third time and let them know and now the manager sits there sighing loudly and again basically telling the employee that I am a liar and there is nothing wrong with the sprite. I mean she was down right nasty and saying things as I started to walk away and a person In line looked at me in shock that the manager was acting like that and I said back in a calm voice "There is no need to be rude to your customers" to which she kept saying stuff which I ignored I would say drive the extra few miles and go to any other one bc this manager has been nasty like this to not just me. I wanted to give her the benefit of the doubt that she was having a bad day but sorry three different times and calling someone a liar when their soda machine is not working right is sad read more

I attempted to use the McDonald's app at the Longwood McDonald's the coupon I was trying to use was buy one regular or large sandwich and get one for a dollar which does have exclusions such as the Double Quarter Pounder the triple stack the 1, 2, and 3 dollar sandwiches and the 2 for 4, and the-2 for 5 dollar sandwiches I went with exclusions do not state the McRib sandwich nor does it state that you cannot mix and match sandwiches, however as I tried to do so and the store manager Sandy who was attempting to be very helpful was having issues trying to do an override so she asked this guy named Joe whom I assume is another manager to help and he started coming up with excuses as the McRibs are a promotion, the McGriddles are promotion they come and they go I have never seen the McGriddles off-menu since they came on, but none the less Joe was extremely argumentative with me as I'm standing there with money in my hand and in front of a line of customers but I will give credit where it is due and I want to thank Sandy for at least trying to make good on the app coupon unlike Joe whom simply gave excuses for not even attempting to help...... read more

Everyone needs to know that this is THE WORST mcdonalds in the area. The employers are loud and super rude to customers, i can't even understand what half of them are saying because they have heavy accents, i mean its great to hire other ethnicities but come on... at least hire people who are not rude and don't have super super super heavy accents . the manager was even telling them about the bad reviews when i was in there she seemed really nice and told everyone to stop being so rude and that they need to treat the customers better. Anyway, they also ALWAYSSSSSS get my order wrong, there has not been one single time that my order was right from here. if you come in late at night they are really rude and seem super annoyed with the customers, complaining about cleaning and stuff.... i will not be going back to this mcdonalds read more

They locked the doors at 9. Service was good. But they could only provide us "one" sauce, when I have ordered 2 meals.