I decided to try the hot honey snack wrap despite all my previous fails, I think I'm a glutton for punishment! You can't beat the price for a large soda and snack wrap. The soda was cold and well carbonated but unfortunately overflowing. The chicken on the wrap was yet again charred but at least edible. Paying attention to your warming times and when food needs to be disposed of could easily rectify the issue. Loved the new hot honey sauce, it definitely packs some heat! No wait time at drive through this visit. And this wrap did contain a chicken tender! read more

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as a person in customer service, i get being understaffed to the point it reflects in the customer experience, however I am sorry, 50 minutes in the drive thru is more than ridiculous. I ordered because I had school, then work until 7pm, then my dad needed my help, so i was out all day until 10pm. I wanted a quick easy order just to get home, i spent 50 minutes in total. 30 of those minutes were just to get my order taken, even when there were only three cars ahead of me. Again, I understand the impact of being understaffed, there is a point where, any other manager or franchise owner who is in connection with this location also needs some accountability for allowing their employees in that situation. read more

For years this has been my favorite McDonalds restaurant, and I've eaten at hundreds. I stop here nearly ever morning for a grab-n-go breakfast from the drive thru. I don't know what happens to this place lately after the sun goes down, but I've had some horrible experiences with food quality, and the situation just seems to be going downhill. When they were offering the chicken Big Mac, they served me one that had one hamburger patty , empty bun on the other half and no chicken. The next nighttime problem we had was when we ordered a Mc Chicken w/ extra pickle, and a Mc Double. We got a plain Mc Chicken, and a Big Mac, and the order numbers didn't even match from the containers to the bag. They fixed it for us on the next visit. We ate for free. But tonight, the straw broke, poor camel. We ordered 2 Filet of Fish, and a medium French fries. When the order came to the table , the fries were stone cold, like they had been sitting around a long time. We were promised a fresh order to replace them. Great. When i opened the Filet-of- fish, the fish was a darker brown than the bun. Burnt is the word. The other one was just as bad. We took them up and the manager gave us attitude. She said that a lot of people were complaining about them and that the problem was the oil was dirty and needed to be changed. He kept complaining to us how she was too over worked and it wasn't her fault. After a lot of drama she finally refunded the meal. The last straw. But while I'm at it, how about some hair restraints? Women are walking around the serving area flopping waist long hair around the food, men with beards without beard restraints working around the food, and not hat or hairnets. When i questioned it, i was told managers don't have to wear hair restraints. Wait, what? Enough. The state needs to do a pop inspection of these places late in the day. They are very unkept. We're done. read more

McDonald's - My Chicken Big Mac. - Burgers Near Me - Liverpool, New York

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Totally outstanding service I worked 28 yrs as a McDonald restaurant manager this place really rocks keep this going every employee is totally engaged. read more

I went to this location on November 1st. I waited TWENTY minutes in the drive thru lane before I made it to the point where I could place my order. I ordered a $5.00 meal deal, which totalled $5.40 including the tax, according to the guy who took my order. When I got to the window to pay, he told me that my order total was $9.00 and change. I said "How is it $9.00, when you just told me it was $5:40 when I ordered it?" He said "There's an upcharge for the milkshake." I said "I DIDN'T order a milkshake, I ordered the $5.00 meal deal." After getting that straightened out, I handed him a McDonald's gift card that had $4.00+ left on it, along with $2.00 cash. He asked me if I wanted the gift card back, and I said "No thank you." He then says "You're all set." I said "NO, there should be some change coming back." He replied "Oh yeah, you're right.", and proceeds to hand me back the gift card and $1.00..... THEN, when I pull up to the pick up window, the girl there is trying to hand me a cup of coffee, which I didn't order. When I FINALLY received my order, it was correct, but just barely luke warm after all the nonsense.... read more

Went there to get a cup of coffee. The first window the young lady was just so so no big deal. The second window the young lady had a mug on and didnt say a word read more

Consistent, amazing service! Especially the lady during the late shift. She's awesome. Looking forward to my next visit.

Constantly forgetting to put all of your food in the bag when you go through the drive thru.

Would leave a negative star if possible bought a large Fanta orange soda and it tasted like straight carbonation no flavor at all as if the syrup wasn't in it. In layman's terms tasted like seltzer water read more

Out of all of the McDonald's I've been to, this one by a landslide is my favorite. The staff is attentive, it's always clean, orderly, quick, and the food is always hot regardless of the drive-thru or the dine-in experiences I've had over the past couple of years. The tables inside are very clean, it has been newly updated as well. This makes for a far better dining experience than before. The tables and chairs are adorable, the inside is very bright. There are televisions to watch as well. Inside, there are a couple of self-order/payment screens that one can go to directly if they don't want to to go a cashier-- I must say, this option is perfect for someone with anxiety and someone who wants to get a confusing and personalized order together perfectly, and of course there is the one-on-one cashier option as well. I typically go to a cashier, they are quite friendly. I also love ordering through the app, they can bring the food out to you to your car if you so choose. That is also a wonderful option if you don't feel like dealing with the drive-thru or the dine-in option. Just simply park in the designated space and order your food through the app and they will bring it out. I almost always do the surveys on the receipt, they are well worth the five stars every time. It is no wonder that there are always customers every time I stop over. read more

Get home and realize I'm missing a spicy mcckicken. Is it a huge deal no but did I pay for it yea. How's it so hard to read a screen and put a sandwich in a bag? So because I don't want to go all the way back that was just $2 thrown away. More importantly I'm still hungry. read more

McDonald's was a horrible experience. I ordered a quarter pounder with bacon and cheese nothing else and fries. First of all it took two trips for the lady that delivered it to get to us then I look at the burger. Instead of nothing else there was everything else. And NO bacon. I will not be going to McDonald's again. read more

Staff was alert, friendly, and copident. The dining area and bathroom was clean. Sadly the fries were not fresh. Yet, I did like the Crispy Buttermilk Chicken. I am not a fan of fast food, but that chicken sandwich was actually good. read more