This restaurant should be a training case study showing how to ruin a high performance operation in a few months just by placing bad managers there. Long term employees there know how to turn out great food. I've been going there for years, once or twice a week in the morning. Today I was served 3 burned to crisp (literally fully charred) English muffins when I ordered toasted English muffins. Used to be perfectly toasted muffins , order correct with butter and knife and friendly service. No more. read more

Even for McDonald's... fries are cold every time. I try them as soon as I get them and ick. Always over or under salted. It's very impressive just how many times they have messed up fries. read more

I had placed my order at 10:39am with intentions of buying breakfast only to arrive at 11:10 and my food wasn't done and flat out canceled. I was under the impression the order should've been made as soon as the order was placed and the money taken from my account. they were able to make my Carmel frappe yet for it not to be done once I arrived at the window by far worst experience come on McDonald's read more

Traveling and need a place to stop? This is NOT the place for you! A group of us were traveling and placed orders in our separate apps. We all chose in store pickup with a plan to make a quick visit to the restrooms while the food was being made. So imagine our surprise when the doors were locked. And the small print on the door said "dining room permanently closed". We went through the drive-thru to get our food and the attendant had a hard time figuring out where our food was or how to enter the number since it was not a drive through code. The dining room being closed clearly wasn't a last minute decision. And the thing is, we wouldn't have minded this if 1) the app had reflected that inside pickup was not available and 2) there were larger more obvious signs on the door. I would say skip this stop and go a few more exits down the road. read more

I ask for a hot fudge sundae and they filled it not even half way and I said something about it and the lady said "thats how it is" but then last Friday I went and it was filled to the top. and the place was dirty read more

Stopped in on the way from Madison to Milwaukee. Hubs got coffee and I used the bathroom. Coffee, reportedly, was typical McD's. The bathroom was small and clean. The stalls? Well, if you want to fit in one, you probably shouldn't eat McDonald's! I certainly hope no one in a wheelchair needs to use the bathroom here, I have no idea how they would fit! 25/2015 read more

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Spent $20 at mcdonalds for the "big boss who owns the place" DENYING US WATER?? One thats straight up illegal, two the lady who was about 50+ at the window was so beyond rude about it and refused any sympathy. We are on a road trip and have been driving for hours. And out BABY WAS THIRSY! How sick and greedy is the owner of this McDonald's to deny people FREE WATER let alone a kid? Seriously dont give your money to this McDonald's to make this man more wealthy. Better throwing your money in the road. I would give zero stars if i could. How could you be so cruel to deny a child water. I hope the owner rots. read more

McDonald's - The $20+ we spent - Burgers Near Me - Lake Mills, Wisconsin

I just moved to town from Indiana and this McDonald's is by far the worst one I've been to. They can't keep their ice cream machine or frappe machine working. That's typical for most McDonalds though. What's not is them closing the store prior to the close time. Then to top it off the Lobby is RARELY open. The employees they have are not friendly and rude most of the time. 0/10 would not recommend. Culver's is just across the road, go there and save yourself the trouble. read more

This place is a joke, don't bother, employee's are rude, can't preform the most simplist of tasks, like reading your order correctly. Shake machine is always broke, probably best as this place has a hard time even getting the food hot to you, Can't imagine that they would ever clean it anyways! Shift management is a joke and worse than the employee's which is no wonder why this place sucks so bad. Very sad that this place is even still in open. Just avoid it if you can, Culvers across the street with better food and wonderfull service...you guys suck read more

I don't tend to review McDonald's and such - but this location is fantastic and all of the Mcds in the area should go here to learn a thing or well, 500. They're super clean, kind, and quick to make it a special experience for kids with family nights, balloons, coloring sheets and more. The PlayPlace is on the smaller side, but there is a bathroom located in there which is awesome! We love this location! read more

my burger was cold and wasnt even put together properly. my fries were cold, soggy and had pretty much no salt on it. my drink was not made how I ordered it. very disappointing. i fear this mcdonalds is getting worse every time i go read more

The best McDonalds. Food is always hot and fresh and staff are friendly. I'll drive further to go to this McDonalds over others that are closer :) read more

This is the first stop on our 3 week vacation. The restrooms are small but were clean. Always a plus. We notified the cashier it would be a large order and she was very pleasant and had a smile on her face. We didn't have to wait long to get our order and we were back on the road in a jiffy! read more

McDonald's - Quick service. Clean. Friendly. - Burgers Near Me - Lake Mills, Wisconsin

We used the App to order our food. We did not receive all the food in our order. There is not a way for us to get refunded through the app for missing food. We are required to call the restaurant which I did since this is the 3rd time in the last 3 months that we have not been given our entire order when using the app and we are tired of paying for food that we do not get. I talked to an employee there who told me there is not a way for them to refund through the app but he did confirm that our missing sandwich was still sitting there. He advised I could drive back and get it if I wanted. Why would we want to let the rest of food get cold and our shakes to melt to go back to pick up something we should have been given in the first place? He then advised he would send me coupons for a couple of free meals for the inconvenience. I provided my name and address and he told me he would put them in the mail the next day. Of course we never received anything in the mail so yet again McDonald's stole from us because bottom line that is what it is...stealing. McDonald's needs to better as a company at making sure the individual stores have the ability to refund an order placed with the app. I understand that the employees are under time constraints to make sure customers receive their food as fast as possible and sometimes mistakes can happen but that is not an excuse for us to receive a refund. read more

No heat in lobby or dining area . I even asked if they could turn up the heat, and got such a dumb look like why I would ask. Witnessed 3 couples moving to Avoid sitting by vent. In a newly remodeled unit this is unbelievable. read more

We have been pulling off I-94 to this McD's for years. Plan on it for food & restrooms on trips from Milwaukee. Today was one of my favorites! They are doing a major remodel, including the drivethru & parking lot. Looks lile a disaster BUT it was kinda fun making our way on the obstacle course to the 1st window. Paid for our order & got a small sand timer. Huh? If your order isn't ready by the time the sand runs out you get a coupon for something. Didn't get a coupon. Got a hot Sausage Biscuit & the rest. I love those SBs but it's been years since I got one from all the other McD's I randomly visit that was not only a correct sandwich (no egg or cheese), but also HOT!!. Thank you, Lake Mills McD's, you restored my hope in getting a geart Sausage Biscuit!! read more

Stopped just for the play place and a cheeseburger-the play place is HUGE! Area was clean and had a bathroom nearby. read more

McDonald's - the inside of a children's play area - Burgers Near Me - Lake Mills, Wisconsin

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Wow!!! Awesome! The food was great! The service was great! It's like the McDonald's that time forgot. Restaurant was clean inside and out. Employees were all in uniform and talked to the customers at the counters. They even had balloons, crayons and Coloring sheets out for the kids. This owner clearly cares and understands the value of crew retention. I didn't know fast food restaurants like this still existed. If your driving between Milwaukee and Madison stop here for some fresh coffee or the best Diet Coke I've had in a long time! read more

I went to this location twice in 2 days, both through the drive thru. First time we ordered 8 items and they forgot one so we had to wait in the drive they line again for forgotten item. Next day we order 3 coffee drinks. Only got 2 correct, but this time we didn't notice until it was too late. Waste of time and money. read more

Always a favorite and go to for fast food. Had a raw burger once but it was promptly remade for me with a shower of apologies. Still eat there regularly. read more

The lady would not take no I don't want apple pie for a answer lady no means no. It's still me we can't move forward it takes forever. So after waiting forever in a unorganized line As the guy thought this was a toll booth and cut me off to get in front of me whatever. I finally get to the window to revive my food order and well I ordered a coffee with out sugar so I asked to make sure yes sir no sugar ok great. I get home and open the bag to find other than what I ordered for sandwiches. side note the guy behind me will have an issue with his order enjoy the frustration pal. read more

Just a disgusting place, DO NOT venture into the kids area, it's always horribly filthy. The manager doesn't seem too concerned with keeping his restaurant clean either. read more

It was okay, classic mc Donald food, the fry's are usually fresh but they sometimes get orders wrong and there ice cream machine is down sometimes. I definitely wouldn't go out of my way to stop here but for a drive through it's okay. read more

I frequent this location often and haven't had a bad meal. Once I even pulled up at 10:29am and asked for the steak n egg beagle. The manager said "it will be a few minutes because we are switching to lunch, but we will make it for you". read more

I ordered 3 sandwiches and from the time I ordered to the time i got my food it was barely a minute. Nice staff

Went here about midnight on a Saturday. Ordered two McDoubles. One was OK the other tasted funny. I drove back to the Restaurant to alert them of the grave error and was told that "food tastes like that when we clean up - you probably got some chemicals in it" I declined more food on the house. read more

My visit was pleasant. The location felt a little under-kept. The staff was courteous and when I brought a mistake in my order to the manager's attention, he kindly resolved it right away. The service was quick. I only waited 2 minutes for 5 burgers, an ice cream, and a large fry. read more

Once again, why does McDonald's bother to put in WiFi if the signal is so weak that you can't sign in the lobby seating in front of the counter. They test market everything except this? Bad show McDonald's! read more

Inconsistent time waiting for food. But the burgers are usually hot and fresh, and the cashier taking the money usually has a friendly attitude. But I can't figure out why I am waiting for 10+ minutes for 4 things and I dont get a coupon or a free side of fries? That's like business 101... you cant just send a poor high school girl out to apologize for your managers, so take care of your local people before they abandon you for culvers! read more

Hello wonderful McDonalds. Mr. Kroc would be proud of you. Your food always tastes fresh, and served hot. Your employees are always helpful, polite, and give me my order with a smile. Know the difference you make WORLDWIDE, as you feed hungry people who don't have time to cook, or don't want to. Offering up your tasty items with a smile really helps my day, so that I can spread the kindness. I believe you truly make a difference with your kindness. Thanks for sharing it! read more

Worst run McDonald's I have been to. No matter if it is slow or busy you will have to wait for your food and it will likely be wring.

This is the worst fast food place I have ever been to. The wait is always over 10 minutes and more times than not they mess up my order. I recomend going to mings garden downtown they will have your order ready in ten minute, they never mess up the order, the cost isn't much more than McDonald's and the food is awesome. read more

Not good. They mess up food, are rude, it's dirty. They don't treat their employees well and it's just not the best place. I don't think it's sanitary read more

I recently moved into the Waterloo/Lake Mills area and have stopped at this McDonald's lots of different times. Mostly drive-thru and usually in the mornings or later at night. EVERY time I have been there they have taken over 10 mins to give me the food and EVERY time is wrong. I have never been to this McDonald's and had my order right. My husband has the exact same experience when he goes there as well. And the worst part is there are usually very busy when I'm there. So there is no excuse for taking over 10 mins and for messing up every single order. I've called them every single time they mess up, and they always seem apologetic and say they are sending me coupons and I have never received anything. Very poor management at that location. Will be contacting corporate. read more

Despite the negative reviews, this McDonald's is quite nice. From the cashier to the managers, everyone had a smile on their face. Not to mention, the store was kept clean and the atmosphere was great! This McDonald's truly out did my expectations. Great job! read more