The lines were so long!! The guy at the speaker didn't seem to be able to multi task or knew the comp at all that took forever!! Then they had me pull up and every time they brought a order out I told them what I had still asked me every time if it was mine!! No system down what's so ever!! They finally came and got my receipt. Took the order a 2:41 didn't get it till 3:14 this is counting the line time and the time it took for my order to be taken!! Get it together read more

Horrible service it's right around the corner from our house and we try to give chance after chance and they always make us wait 30+ minutes for our food. Just do it can be wrong. They need new management or help here... it's literally the slowest McDonald's ever. read more

its mcdonalds, the drive thru moves nice and fast in the mornnings on the way to work grabbing breakfast so I will give this one an extra star also because my order seems to be always right- thats a change from most mcd's read more

McDonald's - Packed Drive thru lane - Fast Food Near Me - Katy, Texas

This McDonalds always has something up. Sometimes the 2 drive through windows aren't open, and they will block the 2nd lane using a ramp, but will put the ramp way into the 2nd lane, having you pretty much drive in before having to try to back out. If your going to block a lane, block it at the time the line splits not later into the lane when it's too late. They don't take 2 forms of payment. I sometimes don't have money on one card I have it on 2 or some in cash. They won't take that. They also refuse to split even 1 order if you have 2 in the vehicle. They post the wrong prices and deals on their board and they do not honor it Everyone else honors their mistake as far as if they post sometime is for 5$ they sell it for that $5. It's not a customers fault they do not have the adequate amount of employees to function. In the end the 1 manager did apologize but didn't rectify the situation. Plus they didn't have time to change it but now they will have time to cover it. Also beware of ordering chicken or breakfast, it's going to take awhile! read more

WORST MC DONALDS EVER! I've grown up on Mason rd in Katy so I have come to this locations numerous times during my short 25 yrs of life, and every time I have come here something has happened. Be it in the morning or the afternoon or late at night they either forget food if you come in drive thru, so I've learned to triple check everything before driving off. They also manage to somehow get the order wrong even though it's right on the screens. Ask for no mustard. First bite I take is a bun full of mustard. I don't expect much, I used to work at Dairy Queen on Mason rd myself at 16-18 so I get that it gets hectic but enough is enough this establishment is just terrible. I tried to call just now and NOBODY answered. Don't waste your money here YOU WILL GET RIPPED OFF. read more

Very poor mc Ds for real don't waste your time under average when it comes to fast food really poor food is always Awful There Building a new Mc Donald's on Morton ranch CANT WAIT !!! A welcomed Relief to this poor excuse of my child's favorite place to eat I'm really disappointed read more

I ordered breakfast. They didn't have my order ready tried to blame me won't be going back to this restaurant again this is like the fourth time they've messed it up other restaurants like McDonald's not a problem but this one I will not be going back the manager was very rude disservice are counter people whatever you want to call him or also very rude store is not clean won't be going back only gave him once I give 0 Stars if I could read more

Poor Customer service, I ordered a big breakfast today, 4 hash browns an orange juice and 2 small coffees. I ordered in through the mobile app as a curbside pickup, but when I got there there was no more curbside parking spot so I switched it to drive-thru pick up. Tell me why a worker was so rude, he only gave me the bag of "big breakfast" and the gas browns but no drinks. And when I didn't move he opened the window again and said "Yes ma'am anything else?" With an attitude and I said what about the drinks? He proceeded with an attitude while giving me just the coffees and I asked him if I could get a cup holder and when he gave it to me he close the window again, and when I didn't move he once again with an attitude asked me "anything else?" And I asked him where's my orange juice? He handed it to me with whole bad mood. But when I got to the hospital, cuz mind I'm in the hospital so didn't have the mind to check my order while I was still in McDonald's. So when I got back I noticed my pancakes missing! Worst McDonalds ever!! read more

Online lobby hours shows until 11pm. Went at 10:25pm on Saturday night and was already closed. Hours were removed from the door. Several people came up to doors while we were there. This is a terrible McDonald's would not come here at all if not for indoor play area. read more

McDonald's - Online lobby hours shows until 11pm. Went at 10:25pm on Saturday night and was already closed. Hours were removed from the door. - Fast Food Near Me - Katy, Texas

Zero star mcds. Ppl wanting $15 and hour! The ppl working here don't even deserve minimum wage. They should work for tips and I bet my order would be right!! read more

Clean restaurant and restrooms. Service was quick and employees polite. Food quality as good as any McDonald's.

This place has terrible service. Incompetent to the maximum. Order a Fruit and Maple Oatmeal, a Baked Apple Pie, a Baked Holiday Pie (disgusting stuff-I didn't order it for me), and a glass of water. In return, you will get charged correctly, but receive an oatmeal with all raisins, but no apples, two Baked Holiday Pies, and a glass of Sprite. For breakfast, that is disgusting. Take your money elsewhere. read more

Its a McDonalds not different from the others. Same menus and similar service. This one is the closest to my house. They have a double drive through so there isn't a long wait. The times that I have been here the service has been good, no order screw ups so that makes me happy. It has been renovated recently with flat screen tv and updated play area. Also new seating. They seem to do a brisk business always crowded. read more

It's a McDonalds. When desperate for food on a busy day, it does the job. Nobody comes here thinking it's health food although you can find some healthy options if you try and do a bit of research before you go in. It's even easier now that they have the calorie counts on the menu. The staff here? I've had some friendly people waiting on me and some yelling at me because I didn't decide fast enough for their liking. I yell back now, but only during their rush hour (not enough time to spit in your food when you have 20 cars in line). read more

Need a quick coffee and this is the best option around? Keep driving, I waited 15 mins after paying and "pulling forward" while 10 cars behind me got their orders.. I know that there are sensors in the ground at McDs to show how speedy their service is, I also know that telling a car to pull forward so someone can bring the order out to you is rigging the system to the mangers advantage.. After giving up and thinking that my coffee was ever coming out at all I went inside and it was obvious they forgot about my coffee, which was cold and had to be remade and even then it tasted off.. I know what you're saying.. "but it's a McDonald's, what do you expect?" Well, not much, just fast service and hot coffee.. Never again McD's, never again.. read more

Worst McDonald's ever. Slowest moving line barely any night workers who barely speak English and when I get to the window my order isn't correct at all. Never going to this location again read more

Highly disappointed in the cross contamination that happened with my food today. I WATCHED an employee hand my order to the wrong car waiting in the togo pick up line. As I was at the drive thru window. The lady poked her head out and said (Ohhh no, he is taking your food to that car) I then watched as the person grabbed the bag OPENED it up and went through it and hand it back... Then the EMPLOYEE decided to also grab the bag of food BACK from the person and PUT HIS HANDS IN MY FOOD... He then walked my food back inside and the lady proceeded to try to HAND ME THE FOOD that not only one person but TWO people I WATCHED DIG IN MY FOOD had.. I looked at her without grabbing the food and asked if that was the same food they just touched all over knowing damn well it was and she responded by saying YES..... and as I looked at her about to reply she retracted the bag back inside the window and said she was going to get me a (NEW) one.. literally closed the door and opened it right back up and handed me what I assume was the SAME FOOD in a (NEW bag)... I am DISGUSTED... I have worked in the food industry and have a manager license in food handling and this was NOT how that should have been handled. No one should EVER take back food that left their hands.. and then to give that same food TO SOMEONE ELSE.. again... I am shocked and disappointed in the lack of sanitation and common sense... read more

This place was fine. We got a happy meal and a McChicken sandwich with a drink. We sat in the indoor playground area. An employee brought the food to me pretty quickly and noticed that our drinks were missing. She brought it over and wished us well. The food was what you imagine McDonalds food is like. I really wasn't there for the food, we went so that my kid could play indoors. The restaurant was clean as well as the indoor playground area. The only thing that really bothered me was that there was an alarm that kept beeping loudly by the door where I was seated. read more

I am absolutely disgusted. I ordered through DoorDash from this mcdonald's. I am on vacation and this was the only late night option available near my hotel. The food took an hour and a half to arrive and when it did the fries were literally half full and the nuggets were raw!! Doughy and cold. NEVER AGAIN. read more

Painfully slow!!!! I think all the attention goes to the drive thru and they haven't hired enough people to take care of it all. Great location, clean bathrooms. Definitely not "fast food" . read more

The worst Mcdonalds I've been through this is a classic chicken sandwich with a Mcchicken patty, they also gave me a 10 piece chicken nugget in a tenders box. read more

McDonald's - Fast Food Near Me - Katy, Texas

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Worst experience ever the people are rude and the drive through line is LONG do not go to this location!! If I could give it a 0 I would , a fast food restaurant should not take 30 minutes in a drive through !!! They also need to hire more employees and nicer ones. read more

Although clean and newer looking, your only as good as your staff on the inside. If your open 24 hrs you should be prepared for someone to eventually to come thru the drive thru, especially when you are directly off I10 . Not so with the case here! Had people In front of us , had several behind us at 7 am. VERY SLOW! Wait wait hurry up and wait! read more

McDonald's - Fast Food Near Me - Katy, Texas

McDonald's has a sign up on their drive through that says no carbonated drinks today. We ordered slushes instead. They charged extra! Seriously? Get your stuff together and don't make your customers pay for your failures. read more

This place is horrible. I ordered the 6pc tender meal with an unsweet tea via ubereats. When my order arrived it was completely wrong. I received an artisan sandwich and a coke. Wow. The customer service is soooo terrible I attempted to call them to advise of the wrong order in hopes I could just come pick up the correct order. No one answered their phone even after I made three attempts. I do not expect fancy food from a fast food place, but anywhere I spend money I at least expect standard customer service. I guess I'll just throw my meal away and be at a loss. So not interested in this sandwich. read more

This McDonalds has gotten better over the years. The food is always pretty fresh as well. Let's not forget how fresh their drinks are! If you ask for no salt on your fries, you get some pretty awesome fast food fries. Don't forget to check your order before you leave the drive thru. Luckily, I've had no problems lately with forgotten items. The management has hired two younger fellows (I believe they are asst managers) and they really have improved customer service. If they are there, your food is fresh and hot. Good job McDonalds!! read more

The worst location ever !!! They know their peak hours and still have to wait 5-7 mins for a small fry and burger

Horrible experience this morning. Currently waiting in the "pull up and wait" spots with at least 8 other vehicles. Team member just came out and asked for our receipt because they misplaced our order. read more

This place is a rip off! $6.05 for a 6 piece nugget kids meal is ridiculous!!! Other places charge $4.00 maybe $4.50. And to top it off they gave us a kids cup instead of the small cup that other McDonald's give with their 6 count nugget meals. Hey owner of this establishment, the food you provide isn't any better than that of other McDonald's read more

The only thing I ever order is Diet Coke. 3 times out of 5 they're out. The line stretches out almost to the access road & I've waited more than 15 minutes in line only to be told that there's some reason their drinks aren't working or that they're out of the one I wanted. read more

After patronizing this establishment for four months I was told that I could not come and dine in because it was discovered that I was homeless. I filed a formal complaint and shortly thereafter was retaliated against by management by being served tepid coffee. read more

The worst experience at this location. Wait in line almost 5 minutes to get to speaker. Another 5 to register. Finally pull up to second window to receive order and waited 6 minutes only to be told to pull up to the reserved space and they will bring order. It took them 13 minutes to bring out 10 pieces of nuggets & a large fry. read more

the inside is quite nice since they remodeled. i have not had any trouble with the staff. i ordered a sundae and asked for chocolate and caramel, and they did it without charging me extra! the bathrooms are clean, which is always a plus, and they have a redbox here which is also nice. probably the nicest McDonald I've been to, but it is still a McDonald. read more

This place is nice & clean inside. Has free WiFi. Ordered a large cup of decaf coffee, which has a very good flavor, I paid under $1.90 ,super priced. No one should have to paid over 2bucks for coffee. read more

just had the best double cheese burger I've ever had in my life here. to whoever made my burger at 3:13 p.m, Friday August 12th, god bless you....that's all I have to say. read more

Super long line when you go around 6pm and I just wanted a large soda with less ice and a mcchicken. When I went home I got a full cup of soda with ice... sigh... not asking for too much. The Mcchicken was done perfect with a crispy outter skin and juicy inside. read more

We ordered a chicken nugget happy meal and a few of the nuggets were still ice cold in the middle. Called restaurant, left message for a cb and a few days have passed and they have not called back! read more

This is a coffee review. I only come here for coffee because I hate McDonald's food. They make a good cup of coffee and undercut Starbucks in price. The drive-through is always very quick and efficient. read more

all fast food is gross. But if I have to travel and eat than I guess Mickey D's isn't that bad

Once again we're sitting in line trying to order food and the person on the speaker can barely speak English or understand it. Our orders are nearly 80% of the time wrong because of this. read more