No one wants to feel discriminated against when they ask for the code to the restroom. Service is slow and staff is not the friendliest for a place like this. Plus the bathroom is dirty! read more

The food is exactly the same as everywhere else in the country and the ice cream maker is never down. I had my first in app error message and the staff were very quick to understand the problem and right it. I thought they were really pleasant to work with and I understand these delays are outside their control. Upon research I've found the delays mentioned aren't actually their fault but they have had rules and directions come down from corporate such as closing the dining room when there is a lack of staff which can impede customers plans. read more

Food is average nothing too remarkable. Don't use the parking lot curbside service. 25 minutes to get a small order. The drive through has cycled through multiple times. read more

Breakfast is good but after that there Probably one of the the worst in the country, took an hour just to get my food. They halfass filled my larger fries and the nuggets were cold to the touch. Quality is at best 3/10. read more

On Tuesday May 9th afternoon, I was thirsty and my brother gladly stopped by this MCD. Outside exterior looks nice but we waited in the drive thru window for 10 min waiting for someone to take our order while other people got their orders taken at 2nd drive thru speaker right away. Strange isn't. We got tired of waiting and drive straight to cashier window. She took our soda order and apologized. The cold soda was refreshing. 2 stars for waiting 10 min to get order taken. read more

Service was terrible, i have been waiting for my ice cream for 45 minutes and didnt get anything, me and my friends were all tired and ready to go to sleep by the time we got our food. I do not recommend coming here. read more

This is the only drive-through in town but they cannot seem to find any good help. No matter how many times you go or what you get you will not get the correct order or it will be cold after waiting 20 minutes in a line. read more

Not sure if the change from plastic container to paper box happened for anything lettuce wrapped, but here is how ordering a lettuce wrapped burger looks now! Not to mention that we asked for large fries, were charged for large fries, yet we received medium fries. The drive through at Juneau McDonalds is such a risky decision of you want what you order. Giving one star as I cannot give zero! read more

McDonald's - Lettuce wrapped Denali burger at Juneau McDonalds!! Enjoy! Lol - Burgers Near Me - Juneau, Alaska

Night shift specifically will take 5 mins to take your order and even get your food. Anwhere past 8 it'll take minimum 20 minutes to get your food read more

Not sure what was up today but my curbside order took 22 minutes. Usually it's less then 5. At 20 Minutes I walked in to ask about it and no one even acknowledged I was in there. Food was fresh though so that's always a great thing. read more

Will reconsider coming back to this location (even if it's the only one in town), if they don't honor their coupons. I had one for a free coffee and hashbrown with the purchase of a breakfast sandwich. They've always let me upgrade the combo to a McCafe smoothie. So, I asked for an upgrade to the turtle macchiato. The poor young man at the counter was utterly confused and said he couldn't do that. I told him to forget the coupon, I still wanted the combo anyways. He rang up for a regular coffee. I said no, not the regular coffee the macchiato. He said he couldnt ring up two orders at a time. I only wanted the one order. He rang up the macchiato and I said I had a military discount. He couldn't figure out how to rung it up. Either remain consistent, honor your coupons, or I won't be back. Called when I got home to express my disappointment- they said thank you and hung up. read more

They SUCK!!!We asked them 4 times if they deliver and they hung up on us they could've said no instead of hanging up.RUDE employees!!

For a "fast food" restaurant, McDonald's you really couldn't be further from the mark. I was under the impression that using the app and doing curbside pick up, would imply some type of quicker service. NOPE. I still waited just under 30 minutes for my order. That's horrible customer service at its finest. Unfortunately McDonald's has a monopoly on being the only "fast food" in town. *Management please hire the appropriate employees to man the surge of orders. * read more

shit was gas but lowk took foreverrrrrrrrrrr. spicy mc chicken gave me the stinkiest shit I've ever experienced i still havnt recovered.....

Late night trip through the drive thru for me and the pup. Ordered and paid for chicken deluxe sandwich but received the plain breast on bread version. Ordered the dog a plain hamburger and had to scrape off the condiments. My iced tea had no ice. The person taking the orders can't hear the customers. Something is wrong with the system. She was asking everyone to repeat themselves. A lot. On the plus side my chicken sandwich and fries were hot and fresh. read more

very poor customer service!! the workers are constantly messing up my orders (forgetting half the order every time) and the only way to fix the issue is to actually drive all the way back to try to fix The issue because they won't refund you over phone even with the receipt. The employees are completely incompetent, rude, unhelpful, and unprofessional. Apparently management doesn't care enough either. its really not hard to check the orders before sending them out, it should be part of their job. read more

You shouldn't expect much from a fast food joint. Let's say that upfront. But, it seems like you have to double check your receipt and cross reference what you actually got - if, or when, you do order. 7 times out of 10 I'll be missing a specific part of an order, or I'll be missing something completely. Normally, I don't eat out. But when a friend or family member of mine want something quick this always seems to be the answer. And that's when we don't have time, so it makes the trip inconvenient when our order is incomplete. read more

The food was a good meal. Came here for both Breakfast and Lunch today. Both times I was Ordering Meals and in the morning they left out my HASHBROWNS. When we came back for lunch I ordered meals and made sure to say Meals, they forgot a order of Fries. That is a Sin!! Then asking if ordering meals doesn't come with Fries and Drinks. Because they also forgot my drink. Here I thought by ordering a Meal # it comes with all of that. But with these new workers I guess u have to ask for them to come with ur Meal Orders read more

Pretty clean, there were some kids there that were rude... other than that, the playland was decent.

GREAT chicken nuggets. The manager was really friendly!!! There was a lot of people in there but the food still got out in a good amount of time! Will return. read more

I can't eat sesame seeds so my hubby ordered a Big Mac on a plain bun. He should have remembered that you ALWAYS check your order before leaving the counter, because 9 times out of 10 it's wrong! He brought it home (I was sick and needed a big mac fix), I opened the box and saw a sesame seeded bun! I then removed the bun and figured I'd just eat it without that and then realized there was NOTHING in the bun except two beef patties and one piece of cheese. The idiots made it a plain Big Mac instead of a Big Mac with a plain bun! No sauce, no pickles, lettuce, NOTHING bug two meat patties and one slice of frickin' cheese!!! Maybe they should make speaking, reading, writing and UNDERSTANDING English a requirement!! Ugh! read more

If you like McDonald's then you'll like this McDonald's. Bad things are ice cream's machine are always down and back when you can sit in i definitely watch someone roll a joint and the whole place smelled like weed but no one did anything about it as the old guy gave a teenage boy the joint. Typical McDonald's read more

Just like the mcDonalds everywhere you go, friendly staff & as clean as any store can stay in Alaska (thanks to mud & rain). Has a pretty good sized kids playground inside which is nice because it never stops raining in Juneau. 2 drive through order stations open 24 hrs is nice for when you get in late to town while traveling. Very close to Super 8, Best Western, & Travel lodge hotels. Had a face lift inside a few years back, so looks very up to date now. read more

This McDonald's R A R E L Y fills the French fry container all the way for drive thru orders (see picture for typical fulfillment of drive thru order of Large fries). It's an ongoing issue over the last several months. We believe if we pay for a large fries, we should receive a large fries, and not a medium fries in a large container. Otherwise it's like stealing money back from your customers in the form of food. It should also be noted that over the last month or so, the fry quality has been terrible. The fries used to taste good, now they are oil soaked and taste like hash browns/old oil that isnt changed out very often. So now when you order fries, you are not only gipped on getting your money's worth, you are also getting terrible taste/quality. We are soooo fed up with this issue and are considering not just withdrawing all future fry purchases from this McDonald's ( a significant portion of our orders), but all of our business on principle. read more

McDonald's - More than 90% of the time drive thru fry orders arent filled. In a sense, this is money stolen back from customers - Burgers Near Me - Juneau, Alaska

I have traveled the country and this is the best McDonald's I've ever stopped at on a regular basis it's always clean and the workers are always nice the food is fast read more

Not always as fast as you'd expect from a "fast food" place, fries are not always hot & staff is not always friendly/nice.

I had two plain McDouble's, a side of medium fries, and a coke. Pretty good for the price and how it filled me up! 5-10, would come again. read more

Me and my mother were going through the drive through and a young women has the nerve to attack us over the dumbest stuff and recently they had something wrong with there money machine and told us to tell them how much money we need to give them like we don't need to you can count it out for us thank you and they have cold burgers and French f read more

My experiences at McDonald's have always been great until tonight around 9:00pm. The young lady at the pay window was extremely rude. She did not verify my total and she had little to no skills when it comes to customer service. read more

It's McDonald's! Four stars for personal only, food is 2 stars. Inside is as clean. There is a playground, too.

Okay, worst McDonalds ever. They always forget at last one item we order. If you order a diet coke, you will get a coke. Order unsweetened tea, you will get sweet tea. Everything will look okay on the screen, but it goes wrong somewhere between when you order and get to the pick-up window. read more

Wish there is a Wendy's in Juneau. The yelp review for this establishment is also biased. The previous reviews (which were consist of 1 and 2 stars) were all gone. All the bad reviews were taken down by someone somehow. read more

People here are so rude and cant even get an order right! The white dude who works here is so arrogant and can't even take an order. Who gives a big breakfast over a big breakfast with hot cakes. Are you all stupid who work there and then asks to charge more for a mistake they made. You gotta be killing me. Mcdonalds staff are getting dumber and dumber every time. You guys should hire people with professionalism and respect not ones who look like they dont even want to work there! read more