The worker at the window had hickeys ALL over her neck. Keep your sex life to yourself. I don't wanna see all that when I'm trying to get a breakfast sandwich. Food was fine. read more

When we walked in the employees were young kids, all wearing AirPods and yelling and cussing loudly and in the restaurant there were plenty on young children. We waited for a food. Wasn't much we ordered to eat at the restaurant and the workers put it up on the counter and didn't say anything about the food being fine. To me that is very lazy. And the one young boy was very rude and obnoxious. The food was cold and not very good at all read more

Was trying to order my food in the drive thru and there were kids standing in the drive thru pretending to be a car and were pissing on the ground and there was a ginger kid spitting bars on my momma. Worst part was they wouldn't take my order. Never coming back. read more

McDonald's - Crazy kid - Fast Food Near Me - Jamestown, New York

These people are rude and ignorant! I waited at least 10 minutes to order in an empty drive thru! The cashier in the drive thru taking my order was very rude. I chose to leave and go to BK where they were more friendly! Don't waste your time coming here! You'll be next to leave 1 star!! read more

I went in the drive through and it took 20mins and the food was gross never again if I could rate 0 stars I would plus the food was fridge cold read more

the wait is long the service is shit. Came inside to order because the drive thru line was taking foreve. Then had to wait 15 minutes for my order. read more

Worst location in town. Never get an order right. Ordered a coke and a burger with out onion. They sent water and a burger with extra onion. Save your money and spent a couple extra minutes to visit Tim Hortons or find another McDonald's read more

I'm not going to lie usually this McDonald's sucks so I only go there crazy late at night when everywhere else is closed. A coworker asked me to pick them up a quick lunch yesterday and I was in the mood for a shake so I swung by. I was so shocked at the bubbly friendly girl over the speaker who chatted me up at the window about our red hair, the fast accurate order, and the manager guy that was super friendly and didn't argue when I asked for extra ketchup packets. Maybe this place is on the upswing? I'll give them another shot after this pleasant experience. read more

About 30 minutes to get simple order. Rude customer service when inquiring about how long the order is taking when drive through was getting their orders before any customers in the restaurant. Got order wrong once it was finally finished...and the order was put in at one of the kiosks, so there couldn't have been a miscommunication.When asked to speak to manager, they ignored the request. Pick ANY other McDonalds for your food. read more

The food boxes were dipping grease I would never go back to that location. The meals did not have everything that was supposed to be on the burgers read more

Worst place to get food from they never get it right always missing something don't order from here

just left there ordered fresh fries they are so cold I'm currently in the process of refrying them so annoyed that I asked for fresh fries and they are cold !!! read more

Went in here our first night in town. Milkshake machine wasn't working and getting a Big Mac meal took way too long. Next night, we were in a hurry and thought we'd stop. Went to the drive through and never got a response, went inside and the attendant was less the pleasant. Hated that I had to make work. While I was waiting I heard the lady taking the order say that a customer wanted extra onions on something. The guy in the back made a comment "He wants extra onions, I'll give him extra onions." in a very obnoxious tone. I wouldn't go here unless you have no alternative. Bottom line, they are very slow, not pleasant and unprofessional. read more

If I could give this any less stars I would. Service was HORRIBLE. It shouldn't take 10 mins to be waited on when you're the only ones in the establishment. Then our order was messed up. Two large chocolate shakes and 2 McDoubles. It wasn't a hard order. Then the kid working gave us attitude when I pointed out the issue. Won't be back. read more

I was just at this McDonald's and the guy at the window was very rude and got frustrated and started getting mad because he couldn't work the card machine and continued to be rude to us and slammed the window shut read more

This is the worst McDonalds i have ever been to I stopped for drinks my soda was flat and watery they double lid my coffee they were rude and it was very dirty. I asked for a large fire and they gave me a large sprite don't ever go here even if you have to use the bathroom there were slurs on the wall and flies on the toilet. If I could o would give this 0 stars read more

I drive by this place every day on way to work and in several years have promised myself "I will not do this, again" at least 20 times. It's mostly due to stale rolls, dried up cheese, too loaded with codiments or something about the food. I have realized I got the wrong order for breakfast as I am cruising down Rte. 86, too late to fix. I have been in line behind 6 people as we listen to staff standing and chatting, nobody getting drink orders, working the fryer, taking orders from those still waiting. This place has been like this for years. Am I just unlucky 90% of the times I go there. The last time truly did me in. I opened the fish sandwich box and the whole bottom of the bun was soaked with tarter, which is spewing from the top of the fish. What a mess. At LEAST 2 tablespoons of tarter, which I did not ask for extra!!! I can't even tell you which time was the worst, there have been too many! I've called headquarters s few times, get coupons, give them away, then end up breaking my promise to myself due to hunger and time. Like I said, the tarter mess has done me in. It was a mess! read more

Waited in line at the drive thru for almost 15 minutes only to be told they didn't have the New product they have been advertising. And there was only 1 car in front of us read more

Couldn't be more disappointed... I have ZERO expectations when it comes to McDonalds, even less now that there are new franchise owner(s). But stopped in yesterday to the location on Route 60,near I-86 (McMobil) and decided to not wait in drive thru line that was wrapped around building. Upon entering, I noticed that there was an older lady waiting to order... after about 2-3 minutes of us both waiting, I went to counter and asked if anyone was working front counter... the young lady who was very bothered that someone was asking her to do her job, came out and asked the waiting customer, "what do you want", and all the lady wanted was ONE CHEESEBURGER to go... after grumbling about the order, she then looked and me and then asked what did I want.... in a pissed off tone... I then put my money away and asked for a manager, again this young lady went around back and I could here her saying that some guy wanted to talk to a manager. The manager, purple hair and all, then came out and asked what issue was.... after I explained how terrible the customer service was she looked at me with a blank face and offered no explanation or apology for the poor service. I asked her if she was in charge she said "ya", I then told her that the staff and restaurant is a direct reflection on the management of the store and it was not good. She could not have cared less or offered no solution... again, I have ZERO expectations when it comers to fast food and now even less for McDonalds of WNY. Called to express this to corporate offices... No one there to take my call. Seems about right... poor ownership equals poor management which equals poor employees and ends with unfhappy customers. Will I stop going to McDonalds'... probably not, but if I have a choice to where to stop... McDonald's will NOT be my first choice STAY AWAY if you want customer service and expect something other than... "ya.. what do you want ?" read more

Stopped by here to pick up breakfast this morning. The hours say they open at 6am we got there at 6:11am. They were no where near open. Equipment was still apart no one would come to the register. We stood there for about5 minutes before one of the employees sitting in the dining area went to get someone to take orders. She proceeded to say she can't do everything and started banging on the registers. The guy in front of us asked for a cup of coffee and she said it would be awhile hey weren't ready. We left and won't be back. read more

This is the worst McDonald's restaurant of them all! Me and my family have had nothing but bad experiences there and the manager Amy has the worst customer service ever! The manager had enough nerve to tell another employee's in mine and my family's hearing along with a full lobby that could hear what was being said that we were doing nothing but trying to scam them out of food all because we were using coupons to get our food for free and the worker messed up our coupons and admitted to doing so to her! She was rude to us all because we stood up for ourselves and called them out on there mistake which never got fixed by the way! This is not the first time this McDonald's has done this to us this is the third time this has happened to us at this location and the second time that we have had to deal with this horrible manager and her bad attitude towards us! Not only did she humiliate us she then purposely ruined our coupons all because she said she didn't know if we used them or not even though we told her that we had not used them! On top of that we had to wait 20 mins before we even got our food and it was cold! If you can go to a different location I would suggest it if you want your food warm or even hot this is not the place to get it! read more

Terrible service none of the food was right 1 person in line ahead of us and we were in line for 15 minutes! Never EVER going back to that place again!!! read more