Service was horrible.they forgot one fry,forgot straws and worse of all forgot our sweet and sour sauce

Found a bug in my drink. Absolutely never going again. This is seriously terrible, this is my first time going to this mcdonald's and i will absolutely never go back again. read more

Terrible waiting 30 min for 4 cheeseburgers and 2 fries. Lazy people and rude. So go at your own risk.

I used the app and got a free fish sandwich and it was very good. I did have to add more cheese when I got home because they cut the cheese in half as u can see. Anyway for $2.15 u cant beat this deal. I'll be getting the fish again!!! read more

The worst McDonalds in the country, hands down. "Fast" here is 30 min for a cheeseburger. Do not go here.

The customer service needs BIG improvement. It sounded like the person who was taking my order just woke up. When I got to the window for pick-up, the employee was continuously smacking the bubble gum in a loud manner. She also appeared to be annoyed when I checked my bag after receiving the food. read more

The worse location in the Atascocita/Humble area. Customer service is lacking & below average. Very unprofessional people at the window & verbally taking orders. I wouldn't even suggest putting them on the prepping stages because if they are rude in those aspects, God forbid the possibilities they would do with customers food. This location employees need a tune-up on customer service. I NEVER have these experiences at the Summerwood location & before you think...don't worry, I'll take my coins there or the Atascocita location. Do better. read more

they never have anything always messing up on your order machines never working and lazy and overall just a bad establishment.

Sent in a mobile order and went inside to wait when I arrived because the spots were all taken. I checked in on the app, and selected "Counter" for where I was picking it up. My number was on the "Processing" list and then suddenly disappeared without moving to the "Ready" list. I asked the manager about it and showed her my order number and name on my phone. She looked at, what I found out later was my order with my name and number on it. And then asked if I had placed the order for that location. I confirmed that I had. She looked at my order, with receipt on the outside of the bag again, and asked for my name, which I provided. Then she asked for the email receipt, which I provided. She finally gave me my food and said they didn't know I was there, despite the app showing I'd checked in and selected Counter, and me literally standing in front of her with proof of my order, asking for it. Rather than seeing they matched and giving me the food right away, we went back and forth three or four times. Then I got home and literally half of the food was missing. It was supposed to be two sandwiches and two four piece chicken nuggets. But both of the chicken nuggets were missing. That's my fault for not checking, I guess, but they included the dipping sauces, so they knew there were supposed to BE chicken nuggets in the order. They also gave us one wrapped straw and one straw that was completely broken and without paper covering, which was kind of gross because that was touching our fries. While there, I also saw that every table was dirty, despite them all being empty, and their soda machine available for customers to fill their own drinks had no ice. They knew about it, but never filled it. Just epically terrible customer service. read more

ZERO STARS - The ONLY Reason I go to this location is because it's right outside of my neighborhood. My order is ALWAYS MISSING something! They always mess up the order or forget items. I waited 40 MINUTES one time, on French fries because they didn't have any and were "Cooking" fresh fries. Today they forgot half of my order. This location always has issues with orders that I've encountered so far. Somedays I'll drive 6 miles away to the Kingwood location, because the other location, always get my order correct and has great customer service. This location on Will Clayton and W Lake Houston is honestly by far the WORST location and the employees are rude and condescending little immature kids. read more

We had just got on the road towards Galveston when I ate my fires before my burger so when I noticed a Patty wrapper was inside my burger we were too for to turn around. read more

McDonald's - Patty wrap was still on the meat, so i didn't finish in case the patty was not cooked all the way thru properly. - Fast Food Near Me - Humble, Texas

The food was amazing and delicious! You should've seen the McDouble it looked fantastic! The restaurant when we got there to pick it up was CLEAN and looked fantastic. I would definitely choose this specific McDonald's to go eat at! The service was spot on and they got my order right. read more

Everytime I go to McDonald's on Will Clayton and West Lake Houston the people that is taking orders are so unprofessional they are always rude and I am gonna say this, you never know what people are going through that day so you being rude as you are taking orders should never happen but that can push someone over the edge and that's where you should stop and think will you like it if the person taking your order is rude for no reason. If you are working a drive through and customer service is not your thing then that job is not for you!!! read more

I get to the line and wait for 5 minutes for someone else to pull up in the line beside me and get their order through immediately and the lady said "its not my job to check the other line" absolutely sickening you hire these people that lack any awareness in what they get paid to do, fire this whole staff please any manager seeing this. Takes 15 minutes to get a damn order when there is no line is absolutely disgusting and pathetic behavior. read more

Ordered a spicy sandwich thru the app and that shit was raw also the nuggets were chewy, shitty ass place.

This McDonald's has really gone downhill in the past 2 years. The service from the non motivated employees is terrible. Every tome I go through the drive through, I get sent to the side to park and wait. Today, 10 minutes after ordering, they brought out my cold half full container of fries and the greasy burger that I paid almost $10 for. I'm officially done with McDonald's. From now on, it's Hippo Burger. Here's a pic of the half full fries they gave me. read more

McDonald's - Half full fries. - Fast Food Near Me - Humble, Texas

this location is great customer service, well staffed. I really appreciate the self serve kiosk, order ahead of the line, and even the option to order and pay via credit/debit card as well. staff makes an efffort to make sure that each customer receives their order as specified. no wonder this place is always well packed. great service brings repeat customers. i have also visited the west lake houston near beltway 8 location several times, and for some reason that location seems to mess up my simple order every time. read more

If ZERO stars could be an option. This is the absolute worst McDonalds. I've been here twice and both times missing food items and the fries were awful, not fresh and half filled (no fries in the bottom of bag) this was the way served. The entire team including management need a retake on training. read more

Out of coffee at 8:20am in the morning. Obviously no one is actually managing the place. Keep the coffee brewing during peek bfast time folks. read more

The Blueberry muffin was good the next day. But my quarter pounder with cheese was just okay and my large fries were way undercooked and not even filled up. Good thing I was coming home so I could finish them up in my air fryer. The service wasn't that great either nor were the other customers. Almost got cut off trying to merge after ordering. Asking for extra ketchup seemed to be bothersome to them too. read more

Ice cream machine is always down. I can never get a McFlurry here. Trash service. Takes them more than 5 minutes to provide service to one car. How is corporate okay with this? read more

This place is pathetic. I eat McDonald's about 3-4 times a year. Since this place is close by I buy from here 1-2 times a year. At this particular location, they forget some of the food they order, serve you cold fries and burgers, give you flat soda, incorrect change, etc. The list of what they do wrong is too long to list. I'm sure they have their good days because every time I pass by the drive thru is full and there's always people inside. I blame the managers. The youngsters working there should be taught about quality service. Those who are cooking/handling food should also be taught about quality. I guess since it's fast food no one cares. If you're eating there a lot maybe you don't care about your health so I'm sure the employees could care less. Oh well, McDonalds claim they serve a billion customers daily so I'm pretty sure they won't miss the $10-12 I spend on my rare visits. Whataburger is a much better place to eat so they'll get my business from now on. I'm officially done with McDonald's for life. I went 20 years without them while living overseas so I'm sure I can live without them now. For those of you who continue to eat there I wish you the best. read more

If I could, I would rate this location a 0. It has gotten from bad to worst. Food is not fresh. Multiple times, the meat on cheeseburger is completely dry. I called the manager and it lead nowhere. Breakfast burritos, tortilla is had to the touch. Can't eat it. Nuggets, they taste like dirty oil. Tonight, their staff was way out of line. Couldn't order via speaker, jokes, screaming & all. At the window, the girl was fully engaged in a conversation with the other male companion. Very disrespectful for someone who is trying to order food. At this point, rather travel few extra miles than to continue to order at this location. Do hope owner re-trains their staff. They are not following training instructions at all. Lots of attitude problems. read more

I'm living near the area and it's close. Went three different times and messed up my order every time. Wait in the drive thru line for 10 min. Have fun. And get your order missing items like no eggs. Wow. Not sure what the management is doing here. read more

The worst McDonalds I've ever been to. This location is the reason I no longer take my kids to McDonalds. Nothing ever works at this location, most of the servers are rude, and has the longest wait dive-thru. read more

from the drive thru order taker/pay window to the pick up window where Mariah displayed her uneducated unprofessional disrespectful service at the pick up window..definitely showed why she's at the pick up window..she definitely needs to go back to whatever hood she live & work where they act like that..I can definitely tell when someone isn't from my community..MCD don't y'all let her continue to work there and make y'all famous in the most brightest negative light..don't y'all make the news because of Mariah's foolishnes..there is better help out there that will take their service industry job more seriously than she does read more

Stopped By For Dinner Last night and it was a pleasant experience and everyone had smiles. Hot juicy fresh Double Fish Filet With Extra Cheese Please And Hot Fresh French Fries And A Large Ice Cold Coke Cola.. Caramel Ice Cream Sundae To Go. My kids Were Very Happy And Singing And Smiling As Well... Good Job Guys Will Be Back Soon. Props To The New Management team. read more

The speed of service is horrible. Be prepared to wait a long time in the drive through or inside. After waiting in line for 20mins, I finally get to the window to be told to go park and continue waiting for a happy meal. 1 hamburger & french fries only! If there was less than 1 star, this is what this place deserves this. read more

Fresh and new! read more

McDonald's - Lobby - Fast Food Near Me - Humble, Texas

Ordered ice coffee. Very good and sweet. The reason why I gave it 2 stars is I asked for a cup with ice . Only ice ... once I opened the ice cup it had dried up soda/ not fm me:: it's a used up cup. Gross . Who does that. McDonald's does read more

McDonald's - a dirty cup in a cup holder - Fast Food Near Me - Humble, Texas

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Every single time I go they take forever to get our food out. No matter what day or what time of the day they always have a slow moving line through the drive thru. Every single time. read more

This McDonalds has terrible customer service. By the time we pulled up to pay our order our blood pressure had sky rocketed! After everything we would order, the person would say, "Anything else?" Said it like 8 times. We had to repeat everything. That's what we get for getting McDonalds. In a world of choices, choose something better. read more

Too long of a wait regardless on how you order via app or drive thru. They need to improve the speed of their service. It typically takes 20 minutes from start to finish - not my definition of FAST FOOD! read more

I pickup and deliver for UberEats, so I am in restaurants throughout the week. This McDonald's was amazing with making me feel welcome. I was greeted politely as soon as I walked up to the counter, by a nice young lady. She notified me that she was working on the order I was there to pick up. Another employee was working next to her and made sure to say "Hello" to me. As I waited, the manager came around the food equipment and stopped to greet me also! THAT is what customer service soon be! So many McDonald's need to take lessons from this location. I know that I would stop here again to eat here just by the way I was treated. Keep up the great work! In addition, the food handed to be for delivery was hot from the grill and packaged very nicely and easy for me to carry. They even stopped to tell me to have a great day! read more

McDonald's - McDonald's... Excellent Customer Service! - Fast Food Near Me - Humble, Texas

This places is horrible!!! They must go down to the river bottom and pick up the best meth heads to work there . 99% of the time they get orders wrong I was there tonight and they took 25 mins to get a two item order and still managed to mess up the order !!! ‍ I know it's McDonald's and the standards aren't very high but take a bid more pride in your job and at lease try .. read more

This McDonald's is awful. The food is not only bad but the workers are horrible. While I was ordering they where constantly making fun of me and they didn't give me my drink and threw in a sour sauce instead of bbq sauce. I didn't feel safe there as they where taunting and repeating what I said while ordering. I don't know who the manager is but im assuming he's just as bad. None of these kids deserve to work there. Also the food is bad read more

The staff are extremely polite and patient.!!! The service is fast for a McDonald's. My food is ALWAYS hot. I do not know who is managing the place currently but they are doing fantastic. When service is like that I agree they need a raise ! Thank y'all for good food. I can always depend on this location. The only flaw is it gets packed but they can't help that. read more

Ordered inside via their kiosk and paid via kiosk. Order was pending and employee that was to make the bacon cheese fries, stated that they were out of the cheese to make them? All this high tech equipment and you can't input something when you can't make something, because you are out of a certain item? Really, oh well another customer lost. Geez, really wanted to try them bacon cheese fries. read more

I'm so mad. I ordered a caramel macchiato. I basically got chunky milk in a cup that was watered down. There's zero coffee in this. If you've drank coffee before you know there is not one drip of coffee in this cup. Plus random chunks of milk. I had one sip. I got these white chunks and I was like wtf. It was so horrible. Trust me it wasn't the caramel either. It was white. Look at the pictures. I wanted to throw up. What is happening??? Idk who took over or what manager is there now but she's so rude and of course won't do anything about it. This seriously looks like chunky rotten milk and water in a cup with ice. Also the manager closes early because she's stressed out. My mom went here on Halloween and the manager locked all the doors at 8 because she was overwhelmed and everyone was knocking on the doors like they don't close till 10pm end she didn't take anyone's orders that was still inside either. Took her 45 min to get a hot fudge sundae. This place SUCKS ! And I love McDonald's but this management and location is horrible. read more

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Clean and new on the plus side. But man, are they slow. Like 5 employees just standing around. The first time I was there it was like that and all I ordered was a coke. They only has 1 other customer. Second time I went there a week later I ordered a cone and that took like 5 minutes with only 1 customer ahead of me. Again, about 5 employees standing around doing nothing. I don't get it. Also a lot of teenager boys frequenting this place both time I was there. read more