HORRIBLE CUSTOMER SERVICE! Manager whose name starts with a C is extremely rude and does not help customers with issues. I ordered food for counter pick up, when I showed up all doors were locked. Called the store 10 times, I could see the phone ringing from the window and all employees were just standing there. Not a single person picked up the phone. I had to wait 20 additional minutes in the drive thru only for the manager to take 0 accountability. When I got the window she said she was the manager and that my order was ready. Went to the next window was handed an ice cream cone that was all melted, no napkins offered. I proceeded to wait for the rest of my order while 3 male employees shook each other hands, said goodbye to each other and I finally had to interrupt and asl for the remainder of my order. Despite the fact that the "manager" said it was ready, I had to wait 10 extra minutes for it. Horrible employees, none of them pay attention to the orders, all of them just stand around and play around. read more

They always forget items in your order. This is the second time that this has happened. How do you forget half of someone's order? We spent $40 and had to drive back after I asked the girl who handed us the food if everything was in the bag. read more

Went through the drive thru, ordered ice cream, I paid and waited in a long line just to get to the second window and they tell me that they don't have ice cream. read more

We have been waiting 20 minutes for our food and all they kepp saying is they are waiting for our food to cook. We ordered double cheese burgers and mcchickken sandwiches. Will never come here again. Finally got the food after 23 minutes. read more

This is my best McDonald's experience ever! When I arrived here.My expectations were super-low.I thought it would be another dirty McDonald's. I opened the door.People were cleaning windows and floors.I ordered just one cup of coffee.It was tasty. I asked them refill.She gave me " free refill". I went to the men's room.It was super clean.Please see the pictures. Whenever I visit McDonald's , I checked the men's rooms, because the founder of McDonald's, Ray Kroc personally cleaned a bathroom at a restaurant when the staff were all busy.He thought no one wanted to eat if the restrooms were dirty. I checked the other reviews.Just like other McDonald's, it was so bad.I might visit a good time.( around 8am)Anyway, keep up the good work! read more

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Disrespectful AF. the ladies didn't want to make food clearly because they disabled the Uber app. The store is open. I was trying to help a lady order her food , on the Uber eats app it shows lunch and dinner but they are only available to serve breakfast. So they think they're slick of getting out of working. It's February 9 at 3:29 am. The lady with the short hair and a silver front tooth said "what now" while the window was slightly ajar, at the drive thru, I could hear her. She opened it and says "how can I help you" I would fire these people or make a change. Or both. Most disrespectful s**** I've seen. Don't come here, they're only worried about a pay check. read more

Horrible McDonald's location. The workers are extremely unmotivated and it comes off as rude. Every time i come here (forced from doordash) the line is ATLEAST 4 deep and takes 20 minutes. If you peep inside the window a little it's clearly filthy and unsanitary. Please avoid eating here read more

I come here because it's close to my house. Every time I order, it's wrong. The attitudes that i come across sometimes are just horrible. I went today for something quick and easy and I was given a hot and spicy with old brown lettuce. That is disgusting and can be unsafe for health reasons. I had to pick out the lettuce. Disgusting read more

McDonald's - Old lettuce in a hot and spicy - Fast Food Near Me - Houston, Texas

Rude employees. They just in general don't want to serve you. Every night I came I have different time zone. 1 day is serving Breakfast at 2AM, Next is 1:30 AM and other day is 1AM. Like what the heck? If you feel like underpaid, why don't just quit? read more

This is not a 24hr Drive Thru McDonalds. Apparently they completely close the store down and do not take orders every night between 2-3am. It is 3/9/19 2:20am. I was told by the drive thru attendant this is done because it takes one hour to prepare to switch to breakfast menu items and they do this every night. This is not posted anywhere on their website or their hours shown on the doors/windows. Since this is a set schedule for you all, you should change your posted hours so people don't waste their time coming to your store! I never heard of anything like this before, has anyone else? read more

This McDonald's sold me stale French fries that had to have been a day old. Then I had to make a whole u turn from where they are off the freeway so check that your orders are FRESH before you drive off cause they will laugh at you when bring it back. Matter fact just don't come it's 6 ppl back there and they're still slow. It should be nothing but hot "fresh" food! read more

Mcdonalds never ever impressed me .. I only come here once when I really need food to eat since i get off late at work. Drive thru staff are not really inviting, they're like robots telling you what to order. There is no hype and all .. although in Asia mcdonalds are way better than here. Food wise, service, and all. I ordered a double pounder with bacon and cheese .. what i got is patty, bacon and cheese and bun .. what happen to my ketchup? Veggie? ‍ read more

McDonald's - Double pounder - Fast Food Near Me - Houston, Texas

Every time I go they tell me the computer is down... why would it take 1 hour for the computer system to reset... I fell like they are just lazy and don't wanna work... read more

Despite the reviews from older years, this McDonald's has done a great job. Just went by today to try the new Cheesy Bacon Fries! I was taken care of with great customer service '& my food was done almost instantly. The fries were fresh and hot served. Trying new things does not have to be disappointing , my experience was great. read more

McDonald's - Fast Food Near Me - Houston, Texas

I ordered some food. They gave someone else my food. I never got my food. Imagine, waiting 45 min for MCDONALDS...not in the US. I should've never bought it anyways. A clear sign the food and service is and will always be, garbage. read more

The breakfast crew is always quick and nice in the morning, I don't eat McDonald's often but they make it a good experience

The lobby closes at 9pm and i got here at 8:45. They told me they already took out the drawer so they are closed, opening a few businesses, you should always close at the time that is shown. read more

The service was slow at first but the workers were nice and worked at a steady speed. It is very late and they were still kind. Thank you!

They always closed at 1:50 saying the systems down they getting ready for breakfast how does one get ready with already cooked food if it ain't the ice cream machine it's the system read more

Ordered two grilled southwest salads at 906pm today in drive thru lane. I asked if I could get some lemons instead of sauce, they said they didn't have lemons. I said ok. At 925pm I decided to go inside to get my food since they left me in the parking lot for almost 20 min. I get my salads and "yay" the give me two apple pies "on the house". Yum... So I made the mistake of not checking my order since I was so anxious to get home and eat. What do I open. A Caesar salad with croutons. Where's my southwest grilled chicken salad ? Guess can't complain too much... It's McDonald's. I'm loving it ! read more

They messed up my oatmeal again. Is there a reason that you can't pour the oatmeal in the cup and put hot water to the line. I arrived at work ready to eat my oatmeal. I opened the cup and water. Oatmeal absorbs water! How much water did you put on my oatmeal. Ugh read more

This the worst McDonald's I've ever been to. The food is always cold and nasty and the workers are rude as hell. They get a attitude when you say something about their horrible food and service. Stay away from this McDonald's! read more

McDonald's - This was the stalest bun I've had! It's rock hard! The sandwich was cold and disgusting. Stay away from this McDonald's. #gross - Fast Food Near Me - Houston, Texas

Man I wish I could give them no stars every time I come here there is always something and the ppl they put in the drive thru they need to change there attitude it's so annoying if u don't like your job find somewhere else to work read more

McDonald's - Look at all that grease I've never soon so much before - Fast Food Near Me - Houston, Texas

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Don't need explain worst McDonalds I've been to... drive thrue I so slow and they didn't give me the right order the people there were so rude specially the ladies... read more

I went back today and apparently the workers use the ordering sign (which has a cam) to critique customers, including me... the only problem is the employees forgot to mute their headset and didn't realize it...I didn't make mention of it because I didn't want my food to be tampered with...and to top it off, my order was wrong...not so good...I guess they are still ironing out the kinks since they've been open less than two weeks.... read more

I just came from this McDonalds after work just now, after being told that the system was experiencing technical difficulties, and to come back in 30 minutes and they should be open then. I came back after 30 minutes as instructed by the drive-thru lady, only to have her lock eyes with me at the first window, duck and run to the second window, while leaving me waiting at the first one! Loser! I drive up to the second window, and she tells me they are still closed!! Are you kidding me???!!! How ridiculous can you get? I don't recommend this location PERIOD...especially if you are a night owl or work late hours. I honestly believe that it will be awhile before they fix the technical problem, provided they ever do. Good Luck with this location!!! read more

Typical McDonalds. I just order the drive thru and be done with it. Not really seeing all of these problems the 1 star reviews mention. Maybe I'm lucky? Been there about 5 times with no problem. read more

For a gas station/ McDonald's i don't have anything negative to say. The drive thru is actually pretty nice so I'm tempted to give it 4 stars. The bathrooms were kind of dirty when I went but I have seen much worse. What more do you want. Just go get breakfast from the drive thru read more

sometimes this mcdonalds takes forever to make your food. bunch of hobos waiting after you get your food asking for change/food.

I am a week late posting my review but it is a must that I do so. I went to the almeda genoa and 288 location at 0718 to purchase breakfast as i was on my way to work. first, the lady who took my order kept telling me to hold on after the fact that i had already told her my whole order. I ordered the #3 breakfast biscuit with egg, cheese, bacon and 1 burrito. paid for my order only to receive an opened sandwich that appeared to have been returned. as I was driving off, I reached in to get my hash brown is how i noticed it. Immediately called as soon as I got to work. the sandwich looked like someone was about to eat but realized they had the wrong order. I spoke with the Shift Manager Daniella and informed her, she stated that this is a problem that has been happening. I was shocked that management would say that to a customer. I then spoke to Cindy, Store Manager. I then spoke to Carol, secretary. Cindy and Carol said that the video recording will be reviewed to see what happened. Never spoke to Robert the Supervisor because Cindy said he doesn't like for them to give out his number. Carol called me back and stated that Robert, supervisor stated that what I suspected did not happened. They say they saw my sandwich being made and put into the bag. Carol tried to tell me that maybe it's the way the employee may have put it in the bag. There is no way possible that could have happened. A freshly wrapped sandwich does not look like that. They refused to accept responsibility of recycling food that should have immediately gone to food waste especially with the Corona virus going on. I could have gotten sick shall I had eaten that but there was no way I would have the way the sandwich was opened. they offered to remake it or give me a refund. no thanks to food from there ever in life. and of course I was going to get my refund without a doubt. I am highly upset that this has happened and they would do anything to save a dollar. I always eat at this location when on-the-go. This store is a franchise so you will never get to file a complaint to corporate management. They get zero stars. Robert never reached out to me for such an issue as this one. Poor management skills and just carelessness read more

McDonald's - THIS IS MY RECEIPT - Fast Food Near Me - Houston, Texas

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If I could post a zero, I would. They service sucks. The wait is long. The orders are hardly ever correct. It is rediculous and they don't even give you a smile. Management needs to build some repore and build up the customer service. Teaching the kiddoes and adults what is expected. read more

I wish i could comment about their food, but havent had the opportunity to eat here because every time I come here their "systems are down" or they are " only selling nuggets and taking exact change". This has happened multiple times. Terrible establishment. read more

If I could give this place 0 stars I would. It says it's open 24 hours a day bur they're always closed when I go late at night.

I love this McDonalds this is the best I've had since I moved to Texas. The fries are always hot and fresh, my filet o fish always steaming hot! I travel from Pearland to this McDonalds read more

Quite possibly the worst McD in the area. I went at 11:30pm after a hard days wk, only to be informed that they were out of grilled chicken, out of sweet tea, out of McFlurries;everything i was craving, this place were out of! I drove off &went to Jack next to Sam's. I do not recommended this McD. read more

I agree with others who say that if I could give ZERO stars, I would! I ordered to egg white delights and received 2 greasy egg white patties ONLY! No bread, no cheese. Where was the delight. The delight was a fright! Every person who approached the window acted as if they didn't understand what I wanted and then started speaking to each other in Spanish instead of trying to resolve my problem. I'm done with McDonald's. read more

I only go to this McDonald's because it's close to my house but I'm done with it now. You always sit in the drive thru for over 15 minutes only to get your order and the food is old or not at all what you ordered. Last night I purposely set the timer on my phone to time how long I would be sitting in the drive thru. I have been sitting there for 25 minutes before I got to the speaker. After I got to the speaker I sat there another 10 minutes with no response from the worker, so I blew my horn and the cashier said "cash only"... Not welcome to McDonald's. I placed my order and they said "we have no meat"...... Management needs to be fired and the customer service sucks on any given day and the employees have the nerves to fight for $15 an hour when the service is below minimum wage. read more

Slowest drive thru in houston.taken 11 minutes to order and pay. Not even got my food yet.

Ok franchise owner. Are you reading these reviews? What's up with your store and its drive-thru service? Been there twice and both times I get home and the order is wrong. Customers should not have to check the bag every time. If your staff was properly trained, they would repeat the order back to the customer as he/she is handing them the order. Tonight I ordered a 10 piece nugget and got a McRib. The young man passing out the food didn't smile, or say a word, just glared at me as he handed me the food. The service is slow. I was a regional manager for McDonald's in the 70's and 80's and your store is an embarrassment to the organization. What happened to the basis of McDonalds - QSC? Quantity was bad, service atrocious, and God knows what the inside of the store looks like!! I won't be back. I'll drive two more miles into Pearland from now on; McDonalds Corporation needs to take back your store. read more