It's a McDonald's what do you expect? Have they forgotten to put the items in the bag? Yeah, a whole lot but just go inside and tell em that. It's McDonald's quality food, either you like it or you don't. Does it get slow? Heck Yeah, but they are understaffed some of the time. I grew up here on the island I still go here and I don't complain. So what if they messed up my order? Just get it done again and ask politely. Ain't gotta throw a fit over it. "Yeah well, they should value their customers!" ITS A MCDONALDS!!!! They just tryna pay their bills. Iv'e worked retail so I know how some of y'all get over the little things. It's a McDonalds ambience, it's chill. Outside and inside are... McDonald's like? I hang out there with friends. Workers are nice from time to time. If they got an attitude, well they got an attitude. I'm sure you would have one if you worked there. - Chill local approved cuz I ain't complain on the little things read more

Service is non existent. Every staff member goes out of their way to actively avoid interacting with customers. Dine in orders from kiosks are treated no different than to go and mobile orders. Kiosk receipt printers are left empty, so you are left with plastic tent card #...which useless because they refuse to bring the food to the table and they call off the paper receipt number...which you do not have. Place is full of clowns. read more

Not having cars wait in the drive thru line for over 10 minutes! Multiple cars pulled away after not being served. There were maybe 3 cars in the parking spaces. read more

Be ready to wait, wait, wait. This place is ridiculously slow. Employees incredibly rude and unfriendly.

I can't review any food because I gave up on waiting after 40 minutes. Had I read reviews first I never would have ordered, much less prepaid in the app. Ordered two breakfasts and two iced coffees at 9:35 on a Sunday morning, paid $13. The line wasn't too long when I pulled into the drive through, but it wasn't moving. Took at least 20 minutes to get to give my app number. At that point there were only 3 cars in front of me, but another 15 minutes passed before those cars received what looked like very small orders. Got to the window where I was handed one iced coffee (where was the other one?) and got a look of pure hatred, and a response that they were busy. Window slammed shut. A minute later the hateful girl opened the window, gave me another long angry stare while neither one of us said a word, and she slammed the window shut again. At that point I knew I could not eat that food. I parked my car, went inside and asked to talk to the manager. Crickets. No response. Now I was really angry. Manager? No manager responded. Finally a woman in the back making food (Does a manger also cook? She never identified herself as a manager. Is there no one in charge here?) Yelled at me one word: BYE!!! Well, I wasn't going to eat that food at that point, anyway, but I sure would have liked my money back. By the way, the restaurant was full of customers, not eating. Waiting for food. What had this fully staffed restaurant been doing for the last 45 minutes? I saw all of 3 people leave with food. This McDonalds needs to be closed. Staff and management have zero interest in actually serving food to paying customers. read more

They have kiosks in the lobby to place your order & pay, which should help speed things up. But they must be under-staffed i. The kitchen because they are very slow! read more

Just ordered a mcchicken. Immediately had to pull up and wait. Why does everybody in line have to pull up and park. And why do I have to wait over 5 minutes for a mcchicken. Once again the worst McDonalds I've ever been too. read more

See all

Waited 15 minutes in drive thru to even place an order. Guy taking the money had the personality and warmth of a rock. He didn't say a single word to us. Then waited at next window for several minutes and nobody came. Saw the sign in front of us for drive thru pickup to pull ahead. So we pulled ahead since noone came to the window. Waited several minutes then heard a man yelling ,looked in rear view window and a male employee was hanging out the drive thru window , yelling at us to back up. Then he proceeds to yell at us at the window for pulling ahead. I told him to not yell at me (which he said he wasn't yelling which he yelled at me telling me he wasn't yelling) and that he's really busy and has other things to do. So then we waited another several minutes before we got our food. We waited 26 minutes in total. I couldn't believe the service we received. They weren't even busy. read more

I ran through the drive thru here twice on my recent vacation and it was awful. Took over 25 minutes to go through the line and get one happy meal. Staff was rude, asked me to order then said to stop and came back in 5 minutes. Food was cold and gave the wrong toy not the one advertised. Went back for breakfast leaving the island and it was super slow again. Tried giving me a kid sized drink when I ordered a small one, tried to not give me the coffee. Didn't say thank you and wouldn't even look at me when handing food to me. They need a major staff overhaul read more

This business is horrid. Like the app didn't update the in store pick up hours. I have my child hungry because things close early and there is literally no delivery. I chose to pick up my order walked from hotel the Hampton Inn. These people refuse to answer the phone. Now I'm stuck with paid for food that I can't receive. So bogus to leave my 5 yr old son hungry!!! This place should close down. read more

McDonald's - An order they closed out and I never received - Fast Food Near Me - Hilton Head Island, South Carolina

Food is ok. Could be better! Service is really bad , especially the McDonald's at 2 Plaza Drive. No one wants to help you in the front. They tell you to order at the Kiosk. They seldom have the receipt paper. So when you pay you don't even get a receipt. Then your lost since you don't have a number for your order. They are always in a bind . Too many people in the back instead of helping customers. They are missing food items and get your order incorrect. Even though you ordered correctly on Kiosk. The ambiance feels very rushed makes you not want to eat there. If there is a person in the front to take your order. It's hard to understand them, due to talking too fast! read more

would give us a zero star review if that was possible she started screaming at me calling me a B word I waited at the window for 10 min and no one answered. Worst ran McDonald's in the country. read more

We swung by just to grab a quick breakfast in the rain. You only order through the kiosks now which do not bother me at all. My only complaint is that the food was cold. We were staying almost across the street and we had to reheat food when we got back. read more

This place has the nastiest people , every time I come here is the same thing even the short girl who is who is one of the managers I'm guessing treats people bad , Macdonald's should do something about this , they always say that they are out of shakes or the machine don't work , I came in and they gave me the wrong order plus they gave me the wrong size drink and I came back to change it and they didn't changed it for me , every time I come to the location on 2 plaza drive there's always something wrong and they have such a bad customer service. read more

Maybe the workers are trying to film a comedy show. That's what attempting to place an order here was like. We left along with the other two cars in the driveway. McDonald's franchise owner, you might as well close the doors. I feel for you but your staff is doing you no favors. read more

Terrible customer service at the drive thru. Got my tea order wrong. Her responses were curt and sassy and we were very displeased. Please check your order before leaving because ours was wrong! read more

Waited in drive thru for 42 minutes till I got my food. Order was missing items. Pure incompetence, can't be described any other way.

Ordered online thru the app, and waited an HOUR for them to give me my food. The lady working looked at me OVER FIVE TIMES without speaking to me. And the food came out wrong with items missing and fries less than half way filled and everything cold. Do not go to this McDonald's. The service and the food is trash read more

Supposed to be open at 6am. Pulled up at 6:15 and waited at the drive through for several minutes. No one asked for an order. Looked in windows and saw lights on and a person in there but no one ever asked to take an order. We went somewhere else. read more

Make sure that you're not in a hurry if you use the drive thru!! I've never spent so much time in a line and this was 3 PM, not a usual busy time!! read more

Bruh this place sucks it closes at 11 and we waited in a long drive thru line that wrapped around the mcdonald's and it was 10:18 and we moved to the microphone and it said it was closed BUT YET IT WAS 10:18 do not recommend read more

Just wanted to get some fries, and couldn't even accomplish that. this place should be shut down. No one is working or wants to work. Wish I could rate it 0 stars. read more

The owner should take the L and close this place down, hours unreliable. Fast food is becoming a disgrace, shame on me for thinking this is any different. 2nd McDonald's I've tried to go to in the last two weeks. Maybe it's a sign not to try this disgraceful company. read more

Worst McDonald's I've ever been too. Go to the other one. There's nothing fast about this place! Bad service!

One of the worst McDonald's I've been to for food. The employees have always been great but 5 or 6 times my food has been salty to the point of inedibility. read more

They were laughing because we did not pronounce something right. Then they didn't give us our food and they laughing when were standing in this cold weather. read more

What an absolute fucking joke. I don't even have words. Workers are on their phones for what seems like their whole shift, and take a smoke break every chance they get. I even saw one of the workers making fun of a customer because she didn't understand what he said. What a sick joke of a "restaurant". Food was also horrid, fries were beyond soggy. Took me 20 mins to get a McChicken as well I hope this place gets shut down simply out of spite read more

They made for my boyfriend the best double quarter pounder with cheese that we have ever seen at a fast food place. It was seriously perfect. read more

Sat in line for 25 minutes just to leave with the wrong order. That's why i don't even waste my time to go here because my order is ALWAYS wrong. They just need to shut this mcdonald's down at this point. read more

It's not often that I'd like to give zero stars but this McDonald's deserves NO STARS. We're senior citizens who go to the "Arches" every morning, even on vacation, for our senior coffee and egg McMuffin. We were staying at the Marriott Resort close by so chose this McDonald's. The first morning we found the service extremely unfriendly and they got the order wrong but we were in the drive thru so didn't go back. On the 2nd morning we went to the drive thru again but when we opened the McMuffin is was "fried to a crisp" on about half of the top bun. Only a blind person wouldn;t have noticed how burnt it was which proves their kitchen staff doesn't care or isn't trained. I think their attitude is "they're tourist so who cares they won't be back". With this half burnt top bun we finally had enough and I took it back inside and they just laughed. Okay they did give me a free McMuffin the next day but it was burnt too. Not as bad but still burnt. Shame on them. I feel sorry for the franchise owner whose getting ripped off by his poor staff and its management at this location. I'll also post on Trip Advisor where I can put the photo to warn others to skip this McDonald's Location when on Hilton Head Island. We went to the other locations and they were great...but not this one! read more

McDonald's - This is what they served and then laughed about it. - Fast Food Near Me - Hilton Head Island, South Carolina

worst customer service. went there today asked for ketchup, the customer service lady slammed it on the counter and gave my husband a dirty look read more

McDonalds has the absolute worst drive thru off all of the fast food chains. This McDonald in particular is by far the worst, it's incredible how unprepared they are EVERY SINGLE DAY. I've not come once where they didn't make you wait 20-30 minutes. read more

If we're all being honest it's important to recognize that McDonald's is terrible to begin with, but sometimes after drinking enough adult beverages you get desperate and need some grease in your stomach to help settle things down. In a pure act of drunken desperation I made the mistake of choosing this McDonald's. Let's just say, the service SUCKED. The employees were rude and extremely unhelpful. I had to beg to get the condiments I ordered and upon inspecting my order realized they gave me 37 packages of ketchup. What in the Covid hoarding bull#%it is this about? Who needs 37 packs of ketchup? What I needed was for my order to be completed quickly, accurately, and delivered in a friendly manner. Ladies and gentlemen, this did not happen. Do yourself a favor and follow the lead of the local raccoons, eat out of the nearest dumpster instead of choosing this McDonald's. read more

These workers are so lazy. We went tonight and none of the workers said anything on the speaker so we went to the window and we saw them walk away. This McDonald's has gone downhill. This is the worst customer service I have ever encountered. read more

Says that it is open until 0100, and the door says it closes at 0200, but we went at 0000 and the women informed us through the drive Thru window that they were closed. Disappointing because we drove across the island thinking there was a McDonald's and had to turn around. read more

Couldn't imagine working here and legitimately thinking you deserve $15/hour. Awful all around

The food is very good, the service is very bad, especially the staff working at night is very rude

I mean not the best only if neeeded. When I ordered chicken nuggets one of them was raw. The French fries are way to salty. Burger fall apart I can't The coke is watered down Get this fixed please. Everything else good read more

The woman who took my order at the drive thru was incredibly rude, my friend was ordering and he went to say "uhh" as he was about to order and she yelled "come on what do you want." We proceeded to pull forward, the car in front of us had already received his food but continued to talk to the employees for a good 7 minutes. We then approach the window, and my friend tells the woman at the window that she had misheard our order, and she says "I didn't, she might've." With the worst attitude. About to call corporate read more

every kitchen cooker and their husband stopped cooking my hashbrowns when one flustered mom complained to the cashier that she didn't get enough sausage mcmuffins. Why? read more