This is a regular stop for a cup of coffee, which is always hot and prepared to order. At least one of the five stars I've given is for the fact that they always have fresh decaffeinated. The staff is friendly, if overwhelmed at times, and tends to have a positive attitude. There is always someone supervising and tidying the dining area. The drive-through service is so popular, the line never seems to shorten. Because inching along in an idling car does not appeal, I nearly always go inside and use the table service. After taking a seat, I log on to the free WiFi service, open the McDonald's app, enter my order, select the table-service option, enter the table number marked on a silver disk, and pay with my linked credit card. I read emails till a staffer brings the order directly to me. The table-service option appeals especially to those of us who'd prefer to forgo the ritual of hovering around the pickup window with other customers, waiting for our numbers to be called. The app also offers the option to park in a designated mobile-phone space near the entrance and have the staff bring your order outside to you. I can't comment on the meals, because I rarely come for more than a coffee break. But one bonus at this Scottish establishment is that a large coffee and pocket pie are half of what Starbuck's would charge for something similar. Thrifty, eh? Oh, and the people watching is better here, too. read more

Rylan was very kind, considerate and helpful with my order today! Thank you Rylan for assisting me. I will be back! read more

I went to McDonald's @ 11:35pm and got a double quarter pounder w cheese meal, my French fries were half full and cold. I'm sorry but at least put a bit more that's worth the price. read more

McDonald's - Fast Food Near Me - Hilo, Hawaii

Open 24/7 with quick, easy, and accurate online ordering keeps me going back for good burgers.

This is probably the worst McDonald's on the planet! Service is garbage food is garbage. The place is filthy dirty.! I'm not writing this review after the first visit. I've been here three times with all the same issues.! I don't recommend this McDonald's to anybody! read more

After parking lot didn't allow us to go thru. We walked in. The hand sanitizer was empty. I had a special order so we had to wait for somebody to help us. I asked to use the bathroom to wash my hands. She would not give me the code instead of letting me inside didn't trust me I guess. There was no soap in the bathroomwent out to the other door to look at the other hand sanitizer and it was empty as well. There was nothing in this McDonald's, no napkins, no ketchup. Very minimal service at the window. Food came my special order, xtra pickle, came and at least it was good read more

Visited this location for the first time today for lunch, and we were pleasantly surprised. Service was fast and accurate, food looked neat. Best of all, a gentleman was constantly cleaning the tables, seating, and floors; we appreciated this so much. read more

McDonald's - Inside - Fast Food Near Me - Hilo, Hawaii

I've always visited McDonalds for the double cheeseburger deal. It's the $6 meal with the cheeseburger, chicken nuggets, small fries and a drink. It's the best lunch deal. If anyone knows of a better lunch deal, please let me know. Until then, this is the ultimate deal! read more

Made a order for 6 and got It hot and ready without needing to park. Everything was there and even got a extra nugget. Better service here than any California McDonalds I've went to read more

Rude asf , I came back to the register to ask for a McDouble they forgot and they started talking in another language when it was clear they spoke English then gave stink looks and asked us "Are we sure?" Like if we are some fat asses when we just got are food , then came to our table to double check and walked away and proceed to turn around and give us dirty looks !! I find it very rude to speak in a different language during customer service!! The food was good tho ! read more

McDonald's used to be a dependable place for consistency. The sandwiches are getting smaller yet the prices keep going up. Their Deluxe McChicken sandwich no longer comes with a chicken breast but ground up chicken. No wonder the reviews average 2 read more

Y'all hear about that time McDonald's tried to get in on the high end steakhouse market? Whew, it did not last long--big McSteak... I'm proud of how bad that is. Anyway, I can't say I've really frequented this location, but I haven't had any negative experiences. With fast food spots like this, that's basically the bar for me. That being said, it is probably the most sketchy of Hilo's McDonald's locations, purely based on the fact that it's in the middle of downtown. Rating-wise, I think this place probably does get an overly bad rap, though, just because most people only drop a review on them because they had a frustrating experience, but I think it's really just your run of the mill McDonalds'. If you don't mind the area and the potential for people coming up to your car while you're in the drive-thru line, I think this spot will get the job done. And isn't that all you can really ask for? Nobody's going to a McDonald's to have their socks knocked off by a fine dining experience. If you're in downtown Hilo and for some reason have a hankering for McDonald's, I would advise you to just go for it because it is in fact a McDonald's. Nothing more, nothing less. read more

Had to do two separate orders today 9/19/24. Reason being it was an inconvenience to have to go back to this establishment for a second time. So I didn't wanna deal with the drive thru!! So opt in to do a curbside pick up for some other stuff. And both times one thing was missing from order. I don't know if it was done intentionally or just forgotten. But to have it done to me twice in 1 day. Really gets someone thinking. What pissed me more off!! Is that with all the other workers in this establishment. Only had one lady doing curbside pick up!! Like for real?! Management at this location really needs to hire more workers or address the ones that's already there and not doing their job!! Recommend going to the other location or choose any other fast food place. Especially during after school hours!! read more

First time going to this mc Donald's, and what a fail! I placed my order at 623pm on the app for curbside. I got my food around 640pm. See below for my order....... 2 large coke 2 medium fries 1 large fries 20pc chicken nuggets 1 quarter pounder with cheese 2 mc chickens Keep in mind I was given my food at 640pm. I looked at my food and advised the boy that I was missing 2 medium fries. He said he would be back. Patiently, I wait. it's 645pm, it's raining so I wait a lottle longer and it's now 655pm. Fed up! I walk into the store, and I tell the lady I've been outside waiting for going on 30 minutes for my food and if I could get my 2 mediums fries. Politely, she apologized! I told her that the boy told me he was going to come back and he never, like wtf! The lady told me the boy never told her anything. Long story short, If you want to keep your customers, sorry goes a long way, not expecting anything but it would have been nice if she threw in a pie or something small as an apology for making me wait over 30 minutes for my damn food. I'm like 6 minutes away, and by the time I go home, my food is all cold, and the fries taste stale and cold. read more

Don't go to this McDonalds! This place refused to give me a refill on my Coke while we were at the restaurant eating! Unbelievable! In my 52 years of eating at McDonalds, or ANY fast food restaurant for that matter, I have NEVER been told I cannot get a refill on my soda. Horrible customer service. The staff was not friendly and it was difficult understanding them as most of them could barely speak English. Wish I would've went somewhere else. read more

Nestled in the middle of paradise stands a McDonald's. A McDonald's where the soda runs dry, receipts don't print, and the staff won't get you a refill ( unlike any other MacDonalds in America). Gentle reader, if you have the opportunity, go to another McDonalds. The soda machines here are all broken. Sometimes there is a need to vote a participant off an island. This McDonalds is that participant. Help us, McDonalds corporate, and rid the world of a poorly run franchise that does not hold up your brand standards. read more

2/25/18 McDonald's 255 Kinoole St Hilo, HI 96720 Yes, McDonald's, but this is about the only thing I think is really good there for an old local boy and probably a regional item confined to Hawaii. It's the Portuguese Sausage, Spam, eggs and rice breakfast. It was pretty good and under 5 bucks. The selection doesn't show up frequently on the menu display so I thought I'd review it so folks know that they can order it. read more

McDonald's - Portuguese Sausage, Spam, eggs and rice breakfast, all day - Fast Food Near Me - Hilo, Hawaii

Eh, it's McD's - only reason I go here when I visit home is for the Saimin and PSR they have in Hawai'i. Can't order that anywhere else in the states so I do it just because I can. Lol. read more

McDonald's - Fast Food Near Me - Hilo, Hawaii

Lately, I've been on a spree of eating egg white McMuffins because they are only $1 with a printable coupon so we all went to this McDonalds in Hilo for breakfast. During my visit on 5/27/2013, I asked for a water cup and was told that they don't have any water cups but they sold bottled water. When did that happen? I checked at the drinks area and there was water available. I should have spoken to a manager to confirm this but we were in a bit of a rush so I just drank my bottled water in the car after we left. I plan to follow up with a phone call. UPDATE: On 5/30/2013 at 2 pm, I called and spoke to the restaurant manager who informed me that Hilo McDonalds had discontinued giving free water cups because people were stealing soda, meaning they would ask for a water cup but take soda from the self-serve soda bar. Therefore, now they only sell bottled water. Wow! read more

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Despite the corporate website saying breakfast is served until 11am and every other resource I could find saying breakfast is served until 10:30am or 11am we were denied our breakfast order at 10:20. When we asked for clarification we were told breakfast is over at 10am and they already switched to lunch at that time. Who is getting lunch at 10am?! read more

3am.in the morning thank you so much Christopher for my ice coffee sf.and for all us workers. Aloha my friend take care read more

If you're expecting fast food. You're wrong, you will wait quite a long time for anything. Certainly won't come back here again. Slow slow slow service. Ordered four milkshakes and only received three straws. Had to turn around and get another. Never again. read more

Decided to go to McDonald's for the convenience and because the McTeri was available. For those who are unfamiliar, the McTeri is a quarter pounder, no cheese and with teriyaki sauce. It's a delicious burger, but it's pretty messy. First impressions of this place is the typical McDonalds. This location doesn't have a lot of parking and the traffic flows in one direction in the parking lot. The restaurant is fairly clean (even the bathroom). My suggestion is that you order with the app since most of the employees are busy packing orders than be at the register. There's no refills here (the machines are cordoned off). Got my order fairly quickly and the staff was ok. Would I come here again? Only if there's a special menu item. read more

Staff is friendly, food is good, price is reasonable, restaurant was somewhat clean, lines get long.

Worst customer service!!! Claire needs to work on her people skills, she first messed up our order through drive through, got to window told her we was missing our 40 piece nuggets, she asked for bag and receipt, she then told us we only got charged for 20 piece. We told her ok we'll just take 20 piece then. Drive 10 minutes away take everything out bag and we're missing our 20 piece nuggets. Now getting upset cause just trying to get a quick lunch for kids and our order got messed up twice. Called them talk to Jennifer she says come back and she'll fix it, get there ask for Jennifer, and Claire starts yelling that we only got 20 piece and we have it in bag, I said no we don't, we then start arguing. I'm not driving 10 minutes back for a free nuggets that was my kids food, if I had enough food for all them I would've let it go. read more

This place sucks royally. If you can avoid it do so. Very poor customer service. They treat customers like they're homeless. You can't eve. Use the restroom here claiming Covid but it a single user restroom. So stupid! read more

I have never written a review on Yelp. I don't expect absolute greatness from a McDonald's restaurant. But what I do expect is to be given the food I've ordered and paid for, after correcting the staff that they have taken the order wrong. My last FIVE visits, I have gotten an incorrect and CHEAPER order. A smaller box of nuggets, a Quarter Pounder when I have ordered a Double Quarter Pounder. I shouldn't have to be sitting in the Drive-Thru, going through the bags and opening boxes to make sure that the items are correct. I don't expect greatness. I expect SOME level of competence. Honestly ridiculous. If you eat here, make sure you check inside of your bag AND boxes and taste your drink BEFORE pulling away from the window. read more

The place is clean and well managed. I ordered my food at the register and within minutes it was ready. The employee Jacob was very friendly and helpful even though my order was complex he kept assisting to the best of his abilities. Great place and management. read more

McDonald's is a store where you buy things like fries , burgers , coffee , soda , chicken nuggets , bacon , pancakes , and more, like breakfast , lunch , and dinner ! read more

Still haven't learned my lesson (was in the downtown area) but at least this past visit they didn't rip me off by short changing my 20 piece Chicken McNuggets. It wasn't terrible like the last time but tasted barely ok this time but the Puainako location McNuggets consistently tastes better. The Quarter Pounder Deluxe was a real slopped together awful mess again Puainako location tasted better and with much nicer presentation. No wonder the Puainako location always has a crazy long line compared to this one. read more

Long line. Only one cashier. No water at drinstation. Too much homeless folks.% bathroom opens at 800am

` McDonald's Corporation President & CEO Steve Easterbrook 110 North Carpenter Street One McDonald's Plaza Chicago, IL 60607 February 15, 2019 Dear sir: My name is William K. I am acquainting you of an episode that challenged my confidence on February 01, 2019. The downtown Hilo McDonald's located on the island of Hawaii, is in walking distance to where I live. I do not know of his official status, probably manager at McDonald's, but his name is, John. Our engagement stems from my repeated complaints since 2017, and sadly, it continues. My YELP web-page @William K., Hilo, HI., attest to the ongoing issue, of no 2 drink cardboard boxed holders with handles of substance, for an easy carry (see my copied receipt of that day on the reverse of this letter). An effort was made shortly after I had filed a similar complaint with then, Vice Chairman & CEO, James Skinner of nearly a year ago. Previously, my 2 L Mocha Frappes were prepared in a papered bag where wet sides of the cup bleeds threads of watered beads through it, causing it to tear by the time I reach my house, whereto, I am too exhausted and upset for a return to them for an amended service. They effected the 2-cup cardboard holders from the back after my adamant persistence on this day, whereto, our exchange, caused John to be upset since I wasn't accepting papered bags for wet drinks. Surveillance cameras on that day should be very foreboding. Living independently, adopting changes to accommodate my person as of late. Physical barriers test my abilities, a fact that was repeatedly stated prior to the completion of my order. It is difficult to maintain a sense of decency in the face of professional lacking behind the workplace via chain-of-command. (My thoughts were added and not part of the letter for John's nonchalant attitude and that the world circles around him. John is still working there now into the third year of the same occurrence, WHY?!!! Seemingly, he does not care for the handicapped & seniors--something needs to be done with those who think that wet drinks in papered bags--NEVER BREAKS?!!! So what if it does?!!! Just hippity-hoppity back to Mickey D's, with your cane, walker, or wheelchair--that is, IF they believe you?) I am in appreciation for having the opportunity to addressing my concern, bringing this matter to your attention. I remain, Sincerely, William K. read more

This McDonalds has friendly service, its fairly well kept. It has full fountain drink service, a large parking lot, free WiFi. Although I was quite disappointed when I went up to the counter and was denied a free cup of water. Who does that these days?! The new egg white mcmuffin is excellent! Healthy wheat bun, a slice of ham, cheese and an egg white patty sandwiched in between. read more

Normally, I would not bother to write a review for a national fast food chain restaurant. With that being said, this review will not reflect any of its serving, food quality, cleanliness or price as I find this particular Mcdonalds to meet the same standard as any other Mcdonalds in the world. This Mcdonalds however, has a few unique features that set it aside from any other Mcdonalds I have experienced on the Big Island. The Drive thru. Frankly its proof that people in Hawaii have no idea how to merge. They have this split lane that opens up into 2 ordering booths where 2 cars can order at once. Its a novel idea and I'm sure it speeds up the ordering process for the workers. But it is not safe to say the least. If the line were to split completely into two lines where cars that have finished ordering would go to two separate windows id feel it would be adequately safe but that's not how this works. You have two ordering speakers then it merges back into the same lane forcing motorists to merge. This is a hazard. If you have ever lived in HPP you know for a fact that Hawaii drivers are notoriously dim witted when it comes to merging into one lane. That aside, I notice the car in front of me nearly collide with another car at the other speaker. Its not just the fact that Hawaii drivers don't merge well, the merge is littered with the menus and its difficult to see if a car is coming. Knowing this and seeing the cars nearly bump in front of me i was cautious. I still nearly hit the other car in the outside lane as we both could not see each other. till we were near the merge. Another complaint I have about the drive thru is that it completely wraps around the entire building making it dangerous for pedestrians. The pedestrian entrance is only about 5 yards from the end window of the drive thru. A pedestrian must turn a blind corner into a crossing at the risk of getting run down by vehicles exiting the drive thru. Its probably one of the poorest designs ive ever seen in a drive thru. This includes a Taco Bell ive seen in Oahu where you need to get your food through the passenger window. At least there you needn't merge into a single lane or worry about running over pedestrians. The most appalling detail of it all is that this Mcdonalds was built from the ground up. They took down the old Western Auto Building and re-built the new structure that is now Kinoole McDonalds. Could they not have planned the drive thru better? Perhaps i should also write a review on the contracting company that designed the drive thru and put the pedestrian crossing right near the exit window? Its just dumb when you think about it. The flooring. Yes i have a problem with the flooring on both the inside of the store and outside. Its this slick tiling they use. Its not just this Mcdonalds its pretty much every Mcdonalds in Hilo. I don't understand why they use this slick when wet tiling in a place where it rains 60% of the time. Ive fallen countless times at every single Mcdonalds this side of the island. I aint no lame duck or some uncoordinated flop either. I surf nearly everday and work at a physically intensive job. The sad thing is that they know it. I always see those familiar yellow signs outside as if they will prevent me from falling. read more

If you don't have a car (which a lot of people who live downtown don't have one) don't come here, they won't let you go inside to get food to-go read more

This is beyond doubt the worst McDonald's. Food always cold. Rude staff. Deplorable manager. Their excuse when you call is "We're busy, do you think you're our only customer?!" I will be calling health department tomorrow! Cold burger, cold fries, not the first time! I think because there is a big homeless population they've devolved into treating everyone like crap! read more

Ordered a big Mac and 10 piece nuggets and asked for ketchup with them. The inside was closed so was only able to go through drive through. They gave me 1 ketchup packet which meant I had to eat 9 dry nuggets. read more

Stopped after early morning errand. I was order #41. Ordered two bacon, cheese, egg biscuits. Once home, I found both sandwiches had a cheese half of the biscuit that was hard-hockey puck hard. Needless to say I tossed them. I don't know how that happened. No quality control today. Skip this place. read more

Homeless people loiter/sleep at this location. Some cashiers barely speak English. The staff became snide when they messed up my order too. Last night a ordered a small water and a double cheese burger. Then they make me a single cheeseburger, put a small coke on my ticket, and completely forget to give me a cup. Protip guys, if you don't have the thing someone orders, it is not okay to substitute a more expensive item instead. At least they offered to refund the coke, which I turned down because I still needed something to drink... Which I didn't end up getting. Anyway, I could see them making a single, so I tell them I wanted a double. The cashier snapped "well, why didn't you say that?" to which I respond by showing her my receipt, where I ordered I double moments before. The staff then gives me the double and begins arguing amongst themselves, as though I've completely disappeared. I did not want to let the situation stress me further, so I left. These food handlers could not give one fuck less, and that is scary. Do yourself a favor and eat at one of the many small resteraunts within a blocks distance. This store is by far worse than most McD's I've visited. read more

So I ordered like two things here and both had rats in it. The cashier said that that was the meat in the two burgers. When I got back in my car I screamed so load that the fat on my stomach almost ruptured. In all I give this place a one for me not liking it. read more