not sure what people are hating for. the service is good and there always really nice. always love some good mcdonald's. solid location.

Service and food is decent but no matter how busy or empty the location is I always have to pull up and wait for my food. Doesn't matter what I order. Even just a burger. Almost never happens in the morning. read more

Don't go here. My last two experiences have been bad because of the horrible customer service. Go to one of the other two little shops that are right across the road. read more

Great staff and decent food - better quality than other nearby McDonald's. Ordering from the app is the way to go for this location and the place can get really busy! We had an error with our order and I submitted feedback, so they would be aware of what transpired. I receive an email from a concerned manager/staff lead that wanted to be sure they could do everything to make the situation better, even after the fact. After a couple of exchanges of emails, i could tell they wanted to make things right. I appreciate great customer service. read more

Manager is playing w/ the boys head locks touching his face ears & when not on his phone. The place was dirty & food lousy

The worst McDonald's in Maine. Long waits for your food, rude employees, hamburgers are just put together wrong. frappe machine is constantly out of service. You kids that sit there and talk while people are waiting. Absolutely the worst McDonald's in Maine! read more

Unprofessional, unfriendly staff member gave me an undercooked fish filet sandwich. The breading was not cooked! Fries were okay. The table I sat at was clean. read more

I'm writing here because the place to leave a review on the app said page not found twice when I tried to submit it. Suspicious. Went to grab breakfast this morning on my way to work between 6:15-6:30. Ordered a large iced coffee, sausage mcgriddle, and a #1 with a medium OJ. Paid thru the app so when I got to the window seconds later the lady had a large hot coffee to hand me. She's the one who took the order seconds earlier and put the iced coffee tag on the hot coffee. I tell her it was an iced coffee and she goes oh, ok and makes me a medium iced instead not a large. I said whatever its the same price anyway. We wait for our food for another minute and she hands us the bag and she shuts the window and we drive off to Yarmouth. When we get there we realized she forgot the OJ too. So 3 drinks involved, 2 wrong and 1 missing. It's at least the second time recently a coffee was wasted because that particular person made the wrong one. Nobody in line, no crowd, just inattention to what you're doing. Started going there because of the convenience and the price of breakfast. Probably will stop because we're not getting items we paid for anyway and had to go someplace else to buy it. Seems like a pretty simple process made complicated by indifference. read more

This is one of the worst locations. There's a reason they have such a low score on yelp and other review sites. They constantly get orders incorrect, so be sure and check your bag before you drive off if you dare to come here. Often the food is of poor quality, and the drive-through is notoriously slow. Don't even think about coming here for breakfast! They'll be out of half of their menu items by 9 o'clock. Do yourself a favor and go out of your way to go to the Windham location. Much better. read more

Stopped at the Gray McDonald's this morning as I was running late. I knew I shouldn't have but I figured I'd give them another chance! Steak biscuit was terrible! Steak burnt and dried out and the biscuit crumbled to the touch! Never again! read more

McDonald's - This steak biscuit with burnt dried out steak and crumbling biscuit! - Burgers Near Me - Gray, Maine

They have gotten my order wrong. But worse I cancelled an order thru the app, with confirmation with an employee on the phone, but still, 3 months later, I am still waiting on a refund of $9.06, a lousy $9.06. Un-f'ing-believable. It has now been over 3 months of waiting, with a phone call and two emails to them. Another time I ordered breakfast thru the app, then waited over 15 mins in the drive thru line only to get to the ordering mic at literally 10:33 and be told breakfast was over. I asked why my food had not been made already since I had ordered well before 10:30 and been sitting in their drive thru, in their parking lot, for over 15 mins, in line to get my food order that in the app said it went thru at 10:12 (I had made the order pulling out of Dunkin which is basically across the street). Was given no answer to my question. No joke or exaggeration, the woman would only keep saying I had to order lunch and not to worry, I would get a refund on my app order. That time I did get an immediate refund. But you don't have an app to order thru and then not make the damn food while that person waits in one of your lines. What a waste of my time. read more

please fix your microphone outside you treat us like were the ones that cant speak loud enough. thanks.

I was just on my way to go berry picking but stopped for a quick breakfast at the McDonald's in gray. I went to use my app but my code wasn't working and they did not want to help what so ever. Very rude staff :( the lady just yelled at me and said "it won't work out your card in" read more

If you open at 6am, open the damn door at 6:30 don't wave someone off and say they can't come in maybe they have to poop :/

Went thru drive thru on 8/14/23 around 12:10pm and they gave me my drinks which was watered down and I was going to say something but then the manager was like go park when I wasn't even talking to him supper rude would not recommend. And they just said we will bring you out a Dr Pepper and they brought me out a new one and it was still watered down read more

I know it's weird to be reviewing a McDonald's, but it was interesting to see that they (this one at least) have a system now like Panera where you take a numbered sign and they bring your food to your table! You can also order on a screen if you don't want human interaction, and they will still bring your order to you. The people working here seem very young, but were friendly and got our order right, and fries were fresh and hot. There's not much else I ask for from a McDonald's. The restaurant and bathroom was also very clean. read more

Went strawberry picking with the kids today. Stopped at McDonald's on the way home. I just couldn't believe what I experienced. A woman (not wearing a mask) was taking orders in an ipad. She was standing about 2-3 ft from folks in their cars. I noticed the people in their cars weren't wearing masks either. I spoke with the "supervisor" taking my money who said his manager told him "as long as you were outside, you didn't need to wear a mask." I then went to the next window to pick up the food-the "manager" was working at that window so I spoke up again. She said "we don't need to wear masks as far as I know if you are outside. That's what I'm being told anyway." Stupid people! Aren't they aware everyone should be wearing a mask, inside or outside, if they aren't at least 6 ft away!? Oh yeah-and I was called "Honey" by 2 different people! Ugh!!!!! read more

On October17 my wife and I used the drive thru at the Gray Maine store to order a Mc Flurry. The cashier was given a $20 bill. She gave my wife change for a $10.The mistake was immediately made known to the cashier. She called the manager and were told that the end of day receipts would be checked and she would call us. She called and told us in a very accusatory tone that all the receipts indicated no short change occurred. We have used this location for years and were surprised at the attitude. I have advised several customers to check their change and in the few times I returned here, I used a credit card Bob G read more

Absolutely the worst service at any McDonald's ever! They we're rude when I used change a couple times... Everytime I go there they get my order wrong. I don't think these people have had any training in customer service at all. I am extremely dissatisfied with their service. read more

Almost didn't eat here after reading reviews but it was convenient to 95 and we were starving. The woman at the counter was very nice and we got our food quickly. Egg mc muffins were wonderful and hot and hash browns were perfectly crispy. I even won a free fruit and yogurt parfait on the McDonald's game piece and got it to go. Score! read more

Nice peeps working here today. The order was correct, the food tasted like it had been reheated instead of fresh though. I know, its Micky Dees. The place was clean and orderly. We only stop at these places for the convenience, and drive through coffee, but have been stopping lately for bite when we are in unfamiliar territory too. read more

Don't do fast good often but grabbed dinner here as we were traveling. In short, this place blows. We ordered 2 wraps. Both where horribly prepared and had several holes and quickly fell apart in the cardboard holder. The fries were way over cooked and very hard. The kicker is we waited about 10 minutes for the food at the drive in window with only 1 other customer in the store so we know it was made "fresh". We will never go to this McDs again. read more

They almost never get my order correct. And when I go back to say something, instead of making it right right there, they take my name and address and say they will send me something in the mail. Not really the way a business should work. read more

Okay I come here often. It makes for a quick easy lunch. But I came here for lunch recently one day and asked for a crispy chicken snack wrap with a BUNCH of pickles. I thought I'd at least get 5. I got TWO! Only TWO pickles! If I wanted TWO pickles I'd ask for a "couple". If I wanted THREE pickles I'd ask for "a few". But no. I asked for a BUNCH! Implying I wanted a "bunch" of pickles. NOT ONLY TWO! I am throughly unimpressed. read more

so I went in with Justin and Jesse (both work there) we pulled up to the drive thru mic and Justin, who was driving, asked Danny, the manger who was closing Friday the 3rd, what was for free. We wanted to know if she would give us any leftovers from the day and she said no. so we placed the order of 4 bigmacs with med. fries and a 1/4 lbs because we got coupons at a redclaws game. so we pull up to the window and Danny throws a fit, yelling at us why in the f***ing hell why we would show up at 5 minutes before closing. Justin and Jesse said that we came from Portland and they wanted to see her before they closed. so anyway, Danny gave us half of our order then went out to her car to smoke a cig. then Kyle, or whatever his name is, had to finish our order and he intentionally put all of our fries upside down in the bags. so last night the Gray McDonald's lost a customer. read more

Well, we were hungry & did not have a lot of time. It was terrible. Just looking at my burger was rather sickening. I ate it & lived, but never again!!! I will never understand how folks eat this crap. read more