The employee Lisa has a condescending tone when order in drive through asking me to repeat myself and when I do I dont get a reply back to let me know if ive been heard but get rudely told to pull to the second window to order. I also had ordered 2 big Mac sauce and had received 2 sweet and sour sauces instead when I was served by her and they aren't out of the sauce. The other employees and managers have been nothing but friendly but Lisa has nothing but an attitude. read more

Man, this location has really disappointed me and I won't be back. I did a mobile order with curbside pickup. I pulled in, entered my parking number, then got a notification that my order has been cancelled and I would get a refund. Well, that refund never came. I have contacted customer service several times and nothing has happened. They say the refund has to come from the store, and it never does. It has been a month. On top of skyrocketing prices and poor service, now they just take your money. read more

One thing about McDonald's is you always know what to expect. The food is always the same regardless of what location you go to. The service is the only variable. I have been coming to this location for a few years now and the service is always good and fast. I usually get the Filet O' Fish Meal. When I am hungry and need to eat fast, it usually hits the spot! McDonald's is typically one of the more affordable places wherever they are. When you stick to the value meals, the price is always right! read more

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Just when I thought they were doing better Long story short , my usual order #7 and occasional apple pie , Pie special state mix n match 2 for $3 have to mix can't be both Apple of no problem pay $3,38 two Apple , get my order one apple pie , go inside let them , was told they are out of Apple only had one ( only gave me one but charged me for two ) They offered the other flavor whatever it is , told them I don't like the other is why I agreed to two Apple So they give me two of the whatever flavor and my Apple , can't be mad about free food but they keep having these mishaps read more

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Worst McDonald's in the McDonald's chain confirmed mobile order at first window , get to second window and they said they didnt have any orders , made us wait 20 minutes for our food read more

Work really close to this McDonald's and overall experience of years and years of coming here. Mornings are good, quick, . Afternoons and evenings are absolutely horrid. Might as well go sit down across the street at Mi Dia. Takes just as long. Horrid!!! read more

The worst store. We ordered through DoorDash and it took 30 minutes longer than it should have. We finally received our order and it was so wrong. Missing half of our items, nuggets were too burnt to eat, wrong sauces. Definitely have some room for improvement. read more

Check your bags here people I ordered a round egg for my sandwich and got cheese instead

Worst mcdonald's i've ever been to!!!! the ghetto mcdonald's with hobos outside by my house is better than this location‍. I was really considering going to arby's instead. Staff was slow and sitting down while i waited for 40 minutes ‍. Tried ordering ice cream and surprise surprise the ice cream machine was broken. As soon as they decided to finally bring me my food they dared to ask if i still wanted my sprite that they forgot to bring. Then took double the time to bring me my sprite. 0/10 do not recommend. read more

This review isn't so much for the restaurant itself as for my recent experience with the test product, the McPlant. All in all, not a bad burger! It is nicely topped with condiments - maybe a little heavy for some; I got mine without mayonnaise. The Beyond Meat is very, very close to passing for the famous Mickey D's meat flavor. I just can't with Beyond Meat beef, though - there is always a funny aftertaste for me and a sour stomach afterwards. This burger eliminates most of that taste for me, but it is still there some. But for a good burger from Mickey D's, this passes muster. The benefit of it being a test product is that you always will get one made fresh. read more

McDonald's - McPlant no mayonnaise - Burgers Near Me - Grapevine, Texas

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This has to be one of the most terrible locations in the DFW area, staff were not polite as if customers were an inconvenience. Were very reluctant to clean a table when we requested a table to be cleaned...as if we were asking them to eat in the cooking area. We're not friendly and did not want to communicate when we approached the counter or when we said thank you. We know it's a tough and demanding job but they would not communicate or be polite. The manager was very apologetic but she could not do anything, the employees just shrugged her off. We explained there is no specific skill needed to be polite and courteous. read more

Every time I order from here, they get my order wrong. Basically serving me less than what I order. Definitely not eating here again.

As good as McDonalds can be. Quick service and food was warm. Easy access from the highway

You want an unfamiliar smell.... Try piss and mango! Walked Into the men's restroom and almost passed out. However, the food is always great no matter what location I go to. read more

The place is very clean, they have good food. We love your McGriddles. The service was expeditious. They gave me extra sauces that I wanted.

Before you stop here- don't. Drive to another town, drive to another restaurant... either way, drive right past this location. If I could have rated 0 stars, I would have- To start, we sat in line at the speaker for over 20 minutes with not even a "Hello" or "hold on, we'll be right with you", while they quickly formed a line, wrapping around the building. When she finally came on, there was NO greeting- "what's your order?!". I began to order, didn't even get my first sentence out before being cut off by a rude, loud sigh & "hold on!". I finally get to complete my order which was simple- #2 with cheese, large with a high C, 10 piece nuggets with sweet & sour & a cheese burger. She makes me repeat it twice- which is no problem but then I fully expect that the order is correct at that point. We get to the second window where we sit with zero interaction for another 10 minutes before she comes over snatches the card out of my hand & flings the drink out the window. We sit another 10 minutes. Finally, the food comes- there's no sweet & sour, the cheese burger was hard & cold. The only good thing to be said was the fries were hot. No thank you. No manners AT ALL. Save yourself a headache & a waste of money. It's clear that these people couldn't care less about their job, the customers or the service/quality (or lack there of) of product they're providing. McDonald's- do better. Hire better. Train better. Staff appropriately. read more

Young Lady Working cash register today, There was confusion right when I walked in. Refunds are still a thing look in your tool kit. Terrible service. I came in to get breakfast and my first order was wrong, I visited the restaurant a second time to get a number 4 when the cash lady took my order she was confused. I was taken by surprise when asked to pay for the second time because the first order was wrong. Nothing made since in this McDonalds, I fear i wont be able to return, I would Like a refund. Both orders made me dissatisfied. I do not like the , ambiance. This place needs improvement. read more

When we stop at one of these stores, it's usually because we want the French fries. This stop had some really good ones! They were fresh and hot and had a good amount of salt on them. They were wicked good this time. read more

Just look at the picture. No words needed. This is so scary and people could get seriously ill. The patty was so raw and cold. The buns were soaked in blood. Absolutely disgusting. read more

McDonald's - Raw Quarter Pounder with Cheese - Burgers Near Me - Grapevine, Texas

The slowest McDonald's in America. There is no reason drive-thru should take 15-20 minutes. Avoid at all Cost! I'm sure there is another McDonald's a few minutes away. read more

waited in line in the drive through for 10 mins behind someone who I thought was placing an order. Once the line moves and I get to the speaker I'm told it's going to take another 10 mins before they can take an order? Poor experience. Will not be back. read more

My husband and I have been to this location many times. More often than not, we have left before even finishing placing out order. They are consistently out of menu items, drinks, and never once has their ice cream machine worked on top of their terrible customer service and lack of quality management. We had already decided to stop trying to go to this location, but since learning that their employees completely disrespected a police officer by giving him a box of lettuce instead of his order of chicken nuggets, I will continue to share with anyone and everyone I know around the area to avoid this location at all costs. read more

McDonald's - Pathetic employees - Burgers Near Me - Grapevine, Texas

Honestly worst McDonald's I've ever been too. Person behind the counter said cash only and we only have McGriddle and burritos. Your a 24 hour McDonald's what? Needs better management and employees if that's how they handle things. Seems like she just didn't wanna do shit read more

There is a loud chirping noise that is in the kids play area. It goes off about every two minutes. I asked them to turn off the noise because it is very annoying. They said that it's because the door alarm without the chirping noise that the alarm won't work. That is ridiculous!! read more

I was there because I needed to get a straw. A worker there named Connie was kind enough to give me a straw and let me get ice for my water. They are great people that work there. read more

If you're using the drive thru, save yourself the trouble and drive few miles west to the South Lake location on Kimball. I keep hoping this Grapevine location will someday get it together with their customer service, but it's not happening. Additionally, I think their ice cream / shake machine has been "down" for the past 10 years. read more

Not only does the customer service stink!!! They mess up so many orders. I asked for no onions for a reason. So thank you McDonalds for the allergic reaction and not being able to have a lunch!! Great work!!!! And of course the phone cant be picked up for a refund. read more

This is a regional training center be grateful for whatever you get and thank them for helping you.

I went to this location for lunch, with only two cars in front of me. I asked for a 10 Homestyle Burger Meal. When I returned to work and bit into the sandwich Mayo came gushing out. It was so disgusting! Not homestyle sauce like it should be. My fries were covered in brown stuff, I believe mixing of grease. Really disgusted and waste of time and money. They weren't busy... why the mistake?!?! read more

McDonald's - Burgers Near Me - Grapevine, Texas

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Terrible, rude, unresponsive staff. I hadn't eaten at McDonald's in years, and they immediately reminded me why.

GROSS! Almost completely raw quarter pounder. I was so hungry so it was a big disappointment! Grrrrrrrrrrrrrrrrrrrrr. HANGRY!

Literally the worst service every single time. They have the worst attitudes. Never going back to this location.

I'm pretty forgiving but missing food and not one ice cube in my "iced" tea was disappointing.

The employees are rude asf and it took me 20 fucking minutes, just to get 10 chicken nuggets

No masks or gloves on any employees that we saw. Also the guy that was handing us the food was touching all over his face.

Probably corporates fault, but this grilled chicken pico guacamole artisian sandwich is trash... the guac and pico are great, but the chicken filet they use are probably 2 oz, a buisness card is larger, and for $4.89 for the sandwich alone, this is a huge loser deal for the customer. Shame on you McDonalds. If you are going to charge this much, why bother with an inferior product. read more

McDonald's - Burgers Near Me - Grapevine, Texas

Never been treated so rudely or disrespectfully in a restaurant. I was glared at for trying to approach the counter, where my food was clearly sitting. I spoke with another couple of patrons who were being totally ignored for several minutes before I finally grabbed it, --by then it was cold and the fries were leathery--and said "You're welcome" ,to their backs. Mc@*?# You, McDonald's. I didn't know whether they just didn't like my face or whatever the &$@# their problem was with me --I was the only one being polite. I think the surly woman looking at me as if I were a lower life form was the freaking manager.I am so pissed because I have the more aggressive form of bipolar disorder,type 1 and I am schizophrenic.I am on meds and see a therapist but I still wanted to jump over the counter and punch this woman in the face. read more

The employees at this location suck. Poor service. Inept manager who sees the foolery and does nothing. Slow service. The owners of this McDonald's need to fire everyone and start over. read more

Worst fast food drive-thru experience EVER. Discourteous, slow and incorrect order. Never again.

Moving freight in and out of the airport all day in an 18 wheeler does not leave many places to stop and eat. This McDonald's happens to be one of very few accessible places. However we can NOT use the drive thru. This location is very aware of this and has placed signs up stating that those of us in a large vehicle may use the kiosk to order inside. Today (5-7-21) as I had made my way past the trash can barricade to work at this location to place my own order. I was yelled at by whom I assume was the manager that "I had to use the drive thru." I yelled back that "I wouldn't fit". I was told that wasn't his problem. We truck drivers have spent a lot of money here and we're daily customers. I'm askin all my airport and driving friends to avoid this location. Don't support companies that don't support us. read more