Late on this review! 2025 has been a year of travel and I have to be grateful for the good this year has brought. While in the Dallas area for a work trip, I was able to solo venture to all sorts of places. I'm a sandwich girl, so in search for a good sandwich Yelp led me to McAlister's. Super NICE staff! They have technology to self order but I needed TLC and the young lady behind the counter was eager to help. This deli did the job, dining area had ample space but I had work to get to so opted to take my lunch to-go. Let's get into! Sweet Tea - YES! This was good ole Texas sweet tea! Spicy Turkey Melt - While good, I wouldn't order again. I like cold sandwiches and this one was hot. It's my fault for not knowing this when clearly the name says it "melt". Super good but would likely get the Turkey BLT add avocado. Baked potato soup - Delicious! This was a solid winner for me! Yes I'd return. Kindness from staff had me at hello. I'd come just for the great customer service to be honest. I love GOOD people and they've done a great job of hiring amazing people here! read more

Browsing the menu, I found a frustrating flaw with the featured food. With some exceptions, I could not find their prices on the board. I decided to order the Smokehouse Spud, being one of the exceptions. It could have been called the Smorgasbord Spud. The baked potato was topped with pulled pork and mac & cheese. Due to the bbq & cheese sauce, the butter served on the side was not necessary. If that was not enough toppings, it was finished off with green onions. Surprisingly, I finished most of the potato but had no room for the skin. read more

McAlister's Deli - Smokehouse Spud - Delis Near Me - Southlake, Texas

McAllister is right next to where I work, so I go there often! If you haven't heard of the tea pass. For 7$ you can get free refills for a month... must get on the app. Totally worth it!!! Love all the new flavors the add to the tea. On this visit, I got the Reuben sandwich and it was delicious. So much pastrami and just the perfect amount of sauerkraut. The people at the front are always so friendly and helpful and the store is just got the nicest clientele. I always meet somebody nice sitting across me and we always have a good conversation. Can't go wrong with Mcallister's. read more

McAlister's Deli - Ruben sandwich and chips with peach tea - Delis Near Me - Southlake, Texas

Came here for a quick lunch while out shopping. Even though there was a bit of a line, we didn't wait long. Ruben was our cashier and was friendly and professional. Our food came out fast. And as always our sweet tea that we got was amazing. The location was clean and the atmosphere was casual and friendly. I'd definitely go back to this particular location to eat again. read more

McAlister's Deli - Sweet Tea - Delis Near Me - Southlake, Texas

See all

Order lunch fruit on salad was Old spoke with the manager there who said he would apply a free entrée on my account, but never did called again. Another manager said he'd do it and still never did. I would not visit this location again. read more

Apologies for back-to-back reviews! However, I wanted to acknowledge that the owner reached out and apologize for our issues on our last visit! She also added points to my account as a courtesy for those issues. Thank you, Kathren! Additionally, there was a large portion of meat in my Ruben sandwich, certainly more than I got last time ...and if I'm being fair, more than I would've expected. Got the steamed broccoli this time, it was excellent. My wife got one of the salads, which she felt was exceptional good! The store continues to be clean and well-maintained. The counter staff was exceptionally friendly, and the lady who brought our food also was friendly... and brought us everything we needed. Later, she checked back and got us refills. All in all, great value and great customer service! Definitely would recommend coming here, we will be back! read more

See all

Our ladies group of four was able to enjoy dinner at this Southlake McAlister's location following our day at the spa. All the staff at this location -- especially Samantha -- was SO friendly, helpful, and ready to deliver great food (piping hot!) just minutes after we sat down. Truly, we barely had enough time to unwrap a straw so we could enjoy our favorite McAlister's tea before Samantha and another team member was delivering our order. Every item from our big order was accurate and super tasty! I actually found myself giving an actual "Wow!" response when I saw how wonderfully toasted the baguette was for my french dip sandwich. Yum! Our entire meal was great from start to finish -- and it was much appreciated that different team members would ask if we wanted refills on our tea. You can never go wrong getting more tea refills here! A+++ experience! read more

Stopped here for a quick lunch while running errands. The woman working the register was very polite and helpful. I was wavering between the honey pork nachos and the roast beef and cheddar sandwich. And she recommended the nachos. So that's what I got. Honestly I wish I had gone with the sandwich instead the nachos were good and flavor but lacked in appeal as well as portions. The pork had a ton of fat that I could not eat and there was more cheese sauce than anything else Les. The meal was very disappointing. In the future I'll stick with a sandwich or soup. That being said the staff was very helpful and the restaurant was exceptionally clean and well cared for. read more

McAlister's Deli - Delis Near Me - Southlake, Texas

This McAlister's is the best - first of all, because a McAlister's Club is always a great lunch option and I've had the Tea Pass for almost every month since it debuted. About $8 a month is absolutely worth it if you think you'll go at least 3 times a month, but since I drive by one almost every day, I easily get 15-20 teas a month. Pro tip if you do this: get a nice reusable cup because they're happy to fill clean reusable cups for you! I realized how much single use plastic I was wasting (even though I would rinse my cup and use it a couple more times I quickly realized a nicer reusable cup better) and now if everyone there doesn't recognize my face or name, they definitely recognize my neon pink cup Everyone there is incredibly kind and friendly and my frequent tea pass stops means I'm one of the customers that, at least the managers, know by name. The bathroom is always clean and I never see it out of toilet paper or soap or paper towels. This restaurant is also much bigger than it appears, as his a good size dining area as well as a large meeting room area for dining in the back. It definitely gets BUSY around noon and early evening, so be prepared for that! If you want to-go for lunch, highly recommend their app, because you'll also earn rewards that way! I almost always have some kind of discount in my app because I order the tea pass just about every month, and eat there around once a month too. Thanks for being so awesome McAlister's Southlake team! read more

Always fast, always fresh, always friendly service from the manager. I've camped out with my laptop and a giant iced tea with decent WiFi and they've been very attentive. My kids love coming here, there's plenty of sides and options. Did I mention turn the drink size is giant or kids? You'll be well Hydrated! read more

Great Service, food always comes out the way I ordered it. I love the unlimited Tea refills. read more

McAlister's Deli - Club Sandwich with Chicken Ceasar salad - Delis Near Me - Southlake, Texas

Awful service all staff had a bad attitude. Messed up two of our orders then had an attitude about the problem.

Online order for pickup, didn't realize it was a spinach instead of lettuce on the sandwich so I asked if I could get a side of lettuce to swap it out. Then tried to confirm that the soup was correct because it looked off and when I asked the manager Leslie gave me the snarkiest response. Should've checked the ratings before ordering here, go to Potbelly or Firehouse, horrible. read more

Great place. Service is super. The food is served hot. You can get 1/2 sandwich & a cup of soup. Their teas are wonderful.

Placed a take out order and all of the food was haphazardly thrown into one bag. The sandwiches were sloppily made, the amount of potato salad in the sides container was laughable, and a bag of chips was missing completely. For sure won't be ordering from here again. read more

Love the staff at this McAlister's. They are attentive to your needs. They always get our orders prepared correctly. Food is good. My favorite right now is the pulled pork bbq sandwich with a Savannah chopped salad. Of course they are know for their famous teas. Staff cleans up quickly when a customers leave the table. Restaurant is busy on Sunday afternoons after the church's services let out. The back of the restaurant has a room for larger parties and they also have tables that can sit six near the large room. Definitely one of our go to spots on Sunday. read more

food was great and people were very happy to talk to helping me understand the menu cause I can't read Sam the manager helped me I'm using speech to text btw read more

Lots of Variety. Sandwiches always fresh. Baked potatoes always humongous and hot. Place is constantly on fav places to eat. Even when it's busy the wait is never long. read more

Have been dinning at this location since they opened. Food has been pretty consistent, service comes and goes. I understand times are different and constantly changing. Placed an order on Saturday afternoon. Not a sole there so it was not busy. Take out order. Got it home and it was awful. 2 orders of potato salad. They looked bad, potato's were yellow and crusty as if they had been sitting out. Both orders were warm and runny. Called the store and spoke to the manager, no apology no nothing. She would put my name on a list and I could come by and pick up replacements whenever. Won't go back. Sad. Just heard from owner. Very pleased. I loved McAllisters and hated what happed. read more

Had the Reuben. Loved it. Wife had BLT + A. Loved it. Fine service, most tasty food coupled with a very fair price. We will return! read more

Went there for Father's day after someone gave their opinio. Waited for a while for someone to come and ask us for anything. Kept looking around to get their attention still nothing. Finally someone came over and took order for appetizer. Everyone seemed like they were busy with taking care of one family (given it was a larger group) appetizer was good. Waited again for order to be taken for entree and drinks. Looked around if they will get our attention but nope. Food is good but Lack of customer service is so unappreciated!! read more

McAlister's is one of the better sandwich shops in the area. The sandwiches and baked potatoes always taste fresh, and I usually get the mashed potatoes, but this visit, half of my mashed potatoes were crusty and hard - like they were at the edge of the pan bottom of the pot and dried out. That was a disappointment, and I'm sure somebody noticed it. I order the Smoky Pepper Jack Turkey, which I liked a lot. The turkey was good, as was the bacon, and the bread was soft yet a little crunchy. What I found a bit odd was the honey mustard. It was runny, so more of a honey mustard sauce I guess. If you look at my photo, it looks a little like there's egg yolk running from the sandwich - that's the mustard. Still, the flavor was good, and crusty mashed potatoes aside, I'll be back, but I'd like it even more with a few small adjustments. read more

McAlister's Deli - Smoky Pepper Jack Turkey - Delis Near Me - Southlake, Texas

See all

Thank you to Oscar for delivering and helping with our order! Great service with a smile as always.

We go EVERY weekend. Great service, good food, family friendly. Kids meals are super cheap and they love it. It can get busy sometimes but always worth the wait. The sweet tea alone is worth it. read more

Got a pick two and got a fourth of a sandwich. No sauce in the sándwich either. Ordered through door dash. Never ordering here again. read more

McAlister's Deli - Delis Near Me - Southlake, Texas

See all

i'll give it a 4 stars for now .. only because i hardly ever eat here. i ordered the mcalister's club sandwich with no ham nor bacon, mac and cheese for the side and of course the sweet tea and it was very delicious. i noticed they had spuds, which i didn't know that's what they called potatoes lol, and i ordered the spud max with no ham nor bacon and it was extremely filling. i'll be going back pretty soon i'm sure of. read more

McAlister's Deli - spud max with no bacon or ham - Delis Near Me - Southlake, Texas

Had an enjoyable Father son outing... The staff is helpful, compassionate and attentive making rounds making sure everything was good, then offering to remove dishes when we were done. * The food is delicious as always! I appreciate the 's of the team working, made me feel the love in the air. Thank you Jesus, your Kingdom is present and ever expanding read more

My first review was removed due to lack of context, so here is all the context. I had a negative, disappointing experience with uber eats and this location. My order was stolen by an uber eats driver, and I was told by the assistant manager that it happens a lot, and that replacing it would cost them money, so they could not replace it. To me, that is poor customer service, especially since I order from them very frequently. The assistant manager told me she remembers giving out my order to someone that had my name and order brought up on the app, but that person must have taken the food and skipped the order in the app, thereby making it look like it was never picked up and was still at the store. Since they seem to be aware of how orders are stolen, and it happens frequently, maybe they should ask the drivers to advance the app correctly before handing food over, so it cant be stolen in this manner. I'm sure these situations are frustrating for all parties, but there seem to be no protections in place, and the response I recieved put the customer last. read more

Cole and his team did an amazing job explaining the menu and how to join the rewards club. He also kept our drinks topped off and went above and beyond making sure our food was delicious. He definitely earned the high dollar tip we left for him. read more

To start, our food was tasty and our order was correct. Unfortunately, the lack of stars is a different issue. When we were dining in house we were seated at a table with views to the kitchen. One of the employees, who seemed to be a food runner, did something a bit unspeakable. While she was handling the food, plates, and silverware, I witnessed her stick her hands far down the inside backside of her pants. She seemed to be adjusting her undergarments. Right after, I saw her grab a fork with unwashed hands and CLEAN it with her fingers before placing the utensil on the customers plate. There were no gloves or hand washing to be seen! ABSOLUTELY disgusting. We will 100% not be back because of this instance, no matter the food taste. Hygiene and food handling needs to be addressed at this location. read more

We've been to this McAlister's location several times and have never been disappointed. After having two extremely poor experiences at the Irving location, we decided to go back to Grapevine. I had the California Reuben on gluten-free bread for the first time. I highly recommend it. There was plenty of turkey, coleslaw and thousand island dressing on this delicious sandwich. I opted for the side of steamed veggies, which is just broccoli and carrots, but you get plenty of them.The gluten-free bread is tasty and not at all dried out tasting (which can often be the case with gluten-free bread). My husband had the loaded spud and it was massive and generously portioned. He thoroughly enjoyed it. The service was great and the food came out in record time. Even though we live in Irving, we'll be sticking with this location from now on. Overall, it was a wonderful dining experience! read more

McAlister's Deli - California Reuben on Gluten-Free Bread with a Side of Steamed Veggies. Delicious! - Delis Near Me - Southlake, Texas

Food was great as always customer service was absolutely terrible. I did a mobile order to pick up and my husband went in to grab it. I always double check my orders to ensure all my items are there when I do mobile orders. We noticed there were missing items he tried to take it back and half way to the door the bag rips (for being overstuffed) when he got inside none of the employees acknowledged him at all it took one customer to let the girl know he needed help. Mid you this girl had seen him walk in. He lets her know there is missing items and the bag ripped her reply and this is the reason for this review was "how is that our problem" excuse me!!?? How do you answer like that to your customers ????? It was their problem the bag ripped because they over stuffed instead of using a bigger bag. Also items missing???? Is that not their problem???? I wish my husband would have gotten her name because she should not be working there if she is that disrespectful to people. Very disappointed!! read more

I am not the usual McAlister's Deli customer. This is a good restaurant. I love the atmosphere, staff and the food. I ordered the ham and cheese melt and mac & cheese. The sandwich was delicious but the mac and cheese was very sub-par. When I ordered the staff was extremely friendly and asked about my day but during my dining experience the staff and service was very fair. I recommend this restaurant for a group but this is not a "dinner for two" type of restaurant. While this is a good restaurant there is a Panera Bread right across the street which I would recommend more. I would give this restaurant a 7/10. read more

McAlister's Deli - Ultimate Nachos - Delis Near Me - Southlake, Texas

UPDATE... The restaurant sent me store cards to come and dine with them again so, I have adjusted their rating accordingly. There was still issues with the food on this order, but better than the last time. I ordered from this location yesterday via their app for delivery. I ordered two of the spud max, one with no bacon, extra sour cream and extra olives. The other was extra sour cream, extra butter and extra olives but this is not what I got. For starters, the order arrived about 20 minutes after the estimated delivery time and I am only 4 miles from the store. Next, the food was cold and my beverage was watered down because all of the ice had melted. To make it worse, everything that was supposed to be extra was completely disregarded. Two dry, disgusting potatoes. I reached out to the store and spoke with the manager and agreed to send me a store card to replace those items in store today, but she never sent anything. I do understand that the late delivery was not their fault because they use a third party (Doordash) for delivery, but the order was still wrong and inedible. I do not recommend this location.UPDATE read more

I ate at this Southlake location for 6 years and had mostly good results. This week I had a reason to be nearby and was excited to order my favorite chicken salad salad. What a disappointment! The chicken salad was as good as ever, but the salad itself was NOT green - the lettuce was all yellow and white, and not fresh tasting. I normally save half of my salad for dinner, but by the time I got ready to eat the last half - it was inedible. Had to throw it away. read more

I order to go from mcallisters at least twice a week for years and my order has been correct every single time. The food is always good, pricing is normal and their rewards are pretty generous. Their potato soup is the best I've had. They seem u detstaffed these days and the lines are longer than usual so order online and pick it up to avoid the crowds read more

Sloppy, barely warm, and overpriced.... I walked into the place excited to try it for the first time since meeting some of the corp guys on a golf course in St Louis. WHAT A DISAPPOINTMENT! The best part was no joke the sweet tea. First time, last time. read more

McAlister's Deli - Delis Near Me - Southlake, Texas

Very good food and service. Ambience is nice as well, clean and comfortable. Over all good place for a quick bite. And if some one wants to sit and relax and take there time to eat it's good for that as well. read more

Got home with to go order and was missing a sandwich and a cup of soup, Shane on me for trusting and failing to check my order!

Great spot to grab a sandwich for lunch. Can't go wrong with the original club with the tomatoes and cucumbers on the side!