It's been a while since I've been to McD's. Just quick stop for happy meal for the kid and chicken tenders. Not writing a food review. We just had great unexpected service. Manager, told us wait for 10 mins and it was taking long so offer us drinks and as it took even longer he came back with cash refund. Told him no worries and we're fine waiting. Wanted to rest from driving anyways. Way to go to the manager! Didn't get his name but if you see a middle age, and I think Asian gentlemen, you will know he is really trying to ensure his location is trying to provide the best service. read more

I got told to park and wait for my food after ordering 1 McChicken while having 1 car behind me. 15 minutes spent in the parking lot for 1 McChicken read more

This McFlurry was phenomenal. Way better than DQ's s'mores blizzard. Succulent Hershey's chocolate, amazing graham cracker bites, and the essence of the marshmallows are felt throughout every bite. read more

McDonald's - McFlurry - Burgers Near Me - Gig Harbor, Washington

Ordered food online to pick up. Still had a very long wait for food to be ready. All of our sandwiches had badly burnt buns. Unfortunately, that's all we tasted. One double cheeseburger had no cheese. Fries needed more cooking time and salt. If I hadn't left on the road with the food, I would have returned everything and demanded refund. read more

I am a vegetarian and order my burgers with meat on the side. I double check that they hear me every single time as I will not eat them with the meat on and once the cheese melts you can't take the patty off without removing the other toppings. I cannot tell you how many times I have left and had to turn around because they do not honor my request. I will not be returning to this location as I am tired of having to go back and get my meal replaced. I ran a restaurant for many years so I am pretty understanding but the consistent lack of care is upsetting. I don't care if you are a McDonald's or a 5 star restaurant, do the right thing by your customers!!! read more

Came here to eat today and waited for 10:30. My complaint is why do all fast food restaurants in gig harbor not have sugar. Dairy Queen had nothing and no ice tea, KFC only had saccharine and today McDonald's only had 1 sugar packet and couple Splenda. Also got a small ice tea and had no loss in dining room. Only kids medium and large. Food was ok one bright spot read more

I guess they invented a new menu item, the Cheese and Egg Biscuit. I ordered a Cheese, Egg, and Bacon Biscuit...but no bacon. This is just another in a long list in the decline of quality and service, both at this store and others. I worked at McDonald's a long time ago. And I know things change, but things have really gone downhill. And don't blame the workers and asking for/getting higher wages. The problem is that the company (McD's or the franchisee) don't do a very good job finding, training, and retaining supervisors who can train and motivate their workforce. read more

This is my go-to McDonald's, the restrooms and lobby area are always kept clean and spotless. Any sort of mess from customers is always cleaned up in a timely manner. The food is great! The grill staff makes sure to make the food correctly and the fries are always fresh. I've even seen the managers go in the back and make a sandwich or put down fries to make sure it was done to customer satisfaction. The staff are friendly and well trained. I honestly think that the negative reviews must be either a joke or someone having a bad day because I've never had bad food from here. 10/10 recommend. read more

11:30 at night barley anyone in the drive thru I get cold fries and 1 burger when I ordered two this place sucks.

I always go here for McDonalds. The wait time is very short and sometimes they even prepare fresh food for you. The food is amazing too. Although it's just McDonald's, the staff make it seem much better. The staff are also very nice and the restaurant is clean and inviting. read more

At the Olympic Village McDonald's they charged me $5.00 for a chocolate shake. I will go to the Borgen McDonald's in the future. Update: I checked my receipt. The cost of a large chocolate shake at this location is $4.59, then add 8.8% tax makes $5.00. When I check the cost on the web, nationally the cost is $2.99 plus tax. read more

Somehow this location is always very slow, they seem for forget items and the ice cream machine is always "broken" come on now- we all know that is a lie- when I was a teen I worked at Dairy Queen and our ice cream machine was never broken- I think McDonald's just does not want to do the work read more

Incompetence at the location. Absolute lack of training. Got parked for an order and they still missed half the order. Tried to call out to the young guy who came and. Roughy my Order and he looked back at me. Shrugged his shoulders and went back to incompetent land. read more

This place is the absolute worst. I've gone here only three times and each time has been a horrible experience but today takes the cake. Went through the drive through and ordered my usual of a sausage egg mcmuffin with extra round egg and two scrambled eggs on the side. The sandwich did not have an extra egg, the scrambled eggs were so poorly packaged as soon as I took it out of the bag the top came off and eggs fell all over my car seat. The order taker is slow, tells you to pull forward to correct orders which causes the process to take even longer. Line around the building of cars and no lobby open. The operations is sluggish to say the least, the quality control isn't there. I don't expect much from McDonald's but at least get me the food I ordered. I highly recommend people not to go to this location unless you want to be disappointed. read more

I visited the store at around 6:00 to 7:00 p.m. . It was not busy and I was asked to pull forward and wait in the standby parking for my food, so I did that. I wait for about 20 minutes, and still hadn't gotten my food yet. I watched other cars who were parked after I was get their food and leave. My order wasn't big. It was one meal and a Happy meal. I decided to find out what was going on, so I left the standby parking and went into the building. When I walked in I went over to the counter and could hear someone yelling about dropping more fish into the fryers and telling someone they had 5 minutes to steam the grills or they would be sent home. This could be heard from the lobby, as well as the counter. A man who looked like he was maybe in his 30's with a baseball cap, not a branded hat, who I think was the manager, was the one yelling at the staff. After he was done with that, he came over to the counter to help me. I explained my experience in the standby parking to him. He was very rude and condescending and treated me like I was stupid for asking where my food was. He told me that the problem must have been on my end because my food had definitely been brought out to me. I was so humiliated that I just left. I will not be back. What rude management you have employed there. And those poor people that have to work under someone like that. How abusive! read more

5 stars because Sarah has the best customer service! She's the best, always so kind and upbeat. We love seeing her when we come and dine in. However there is a yellow blond haired women at this location who isn't very kind and snappy? I feel like she brings a dark cloud to the atmosphere. Treating others with very little respect in front of customers is not OK. She might even be the manager. I'm not sure. But it's not any way to manage staff. Anyways, if it wasn't for Sarah we wouldn't be back because of the yellow blond so thank you Sarah for the A+ service, the kind words and all the kindness you bring to your customers day. read more

20 minutes before close and nobody in sight. Wouldn't answer drive thru. 12:47 and they are ready to walk out the door.

Worst. I wish I could just say that, but it requires me to write more. The food is always sloppy and cold, and the staff is deplorable. I want the name of the owner. read more

This was my first time visiting McDonald's in Gig Harbor located in Olympic Village. I went to the drive through and placed my tiny order of a six piece Chicken McNugget with sweet 'n sour sauce. The whole process from placing the order to payment to receiving food went very smooth and fast! I looked in the bag and saw the box labeled six Chicken McNuggets and went on my way back home. ...The only downfall was that this super easy order was fulfilled wrong! I received two sausage patties inside my chicken nugget box. Haha! Not sure if this was a prank, or if it was done intentionally or unintentionally. Either way, I didn't get what I paid for and lost a little bit of faith in this location. Please check your orders thoroughly before you leave the parking lot. read more

McDonald's - a box of chicken mcnuggs and a packet of chicken mcnuggs - Burgers Near Me - Gig Harbor, Washington

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Nice and hot breakfast , simply the best I had, keep up the good work. Hash brown and muffin was pipping hot

If I could give less than 1 star I would. I asked for spicy chicken and got the plain, NO sauces!!! Ordered 2 cheeseburgers NO MEAT ON EITHER ONE!!! Wtf?!?! Horrible experience and the worst customer service from the moment we ordered. Dislike. Do not recommend. will NEVER FO BACK. Not all of us can afford to get ripped off at the drive thru. read more

My friends and I went to Gig Harbor to visit 7 Seas Brewery on a Friday night. One of the members of my team calls me and says the changes that we needed to submit within the next hour or so weren't going through on her end and no one else on our team was answering her. My friends and I due to this, left 7 Seas and went to this McDonalds because it had wifi. It was 20 min. before closing the lobby (but not the whole place). Usually I don't go to restaurants this close to closing but I needed the wifi and live over an hour away. Also, there were a decent amount of people still eating/ordering dinner. My friends and I ordered desserts and fries because we felt bad just using the wifi without paying. Anyway, I get the work I need, review it, and go to submit it. This is all going slowly because the wifi was slow, as well. At the exact minute the restaurant closed I had already hit the button to submit it and was just waiting for it to go through. My friends and other people were still eating. The assistant manager comes up and says it is blah blah blah hour we just closed, you need to leave now. I ask if we can just wait a minute until what I sent goes through, that I already submitted it, and that it is important work. He says no we need to leave now, this instant. Then he walks over to the outside door and holds it open. Lucky, my work had gone through in that time. I find this behavior really rude considering they had closed less than a minute prior. Also, on top of this I could hear the male and female manger who appeared to be in their mid-twenties (both thinner and white) talking about having sex with high-schoolers. Thought this was really creepy and completely unprofessional...especially because one women there had children. read more

hands down the worst mcdonald's i've ever been to. i try and give this place faith because i work in fast food as well, but i'm done trying with them. every time i go it seems like A) The employees don't want to be there and they're rushing me to order or B) they get my order wrong. i literally just went 10 minutes ago and they messed up my order. i ordered 2 sausage mcgriddles one with egg and the other with no egg. I GET TO WORK AND I GET A BACON, EGG, AND CHEESE MCGRIDDLE ?! not to mention the mcgriddle has ONE piece of bacon and all this cheese on it. i'm already pissed off at this point and i go to taste my "caramel iced coffee" and it's so bitter no taste of caramel anywhere and it tasted burnt . mcdonald's coffee is handsdown THE WORST y'all are getting paid $15-16 a hour at least get the orders right and have better product cause chile this is RIDICULOUS. read more

For some reason they gave me my sausage McMuffin with mayonnaise on it.... who orders a sausage McMuffin with mayonnaise on it. Very dissatisfied read more

Too late to go back and have my order fixed. Gosh. The cashier here is terrible, no customer service skills, just a dead face while he sounded irritated for taking your order. I wasn't gonna review but today really annoyed me. I ordered ice coffee with 2 sugars and Sausage Mcgriddle. Didn't realize you have to tell them with Egg! It's not even on the menu with out egg. I was like ok whatever i'm hungry. Then they handed me hot coffee... again... whatever i need the caffeine. The last and final thing they messed up... they added cream no sugar..... wth man.... jeeeeessssss... thus the yelp review. I paid for coffee i can't drink. Thanks mcdonalds. read more

They could not figure out how to display an order. I tried several times to repeat the order and they guy was to busy to pay attention. I would avoid this one . read more

This has to be the worst McDonalds ever. Twice I have been there and ordered the same thing, with worst results each time. I ordered a filet of fish meal. I asked for a freshly made one, because fish burgers that have been sitting under lamps taste awful. Extra cheese, to be sure they'll do it. Substitute the drink for a milkshake. Happy to pay extra for all of this. The guy, I'm sure is new. He charges me for a drink because he doesn't know how to do the substitution and his manager is standing around BSing. I'm trying to tell him what's happened. She comes over insists I should just get the drink,but she'll give me my $1.00 back, but makes me feel like it's a hassle. I just get the drink, because the guy looks mortified. $11.00 later, I get a green, cold fish sandwich. No extra cheese. The cheese on there is hard. The French fries are cold and dripping with oil, a milkshake and a drink I don't want either. I take a bite of the sandwich, gag, run to the bathroom, try to vomit but there's feces all over the handicapped stall, so I have to use the sink because there's no garbage can. I toss everything in the garbage except the shake. This is a repeat of a time 4 months ago. I ended up spending $11.00 for a crappy milkshake essentially. DO NOT GO THERE' Save yourself! The owners should be ashamed. read more

Ordered there tonight and got a 20 piece, large fries, 2 MC flurries and 2 McDoubles and a large dr pep. And they gave us MC flurries and said park. So we did and they brought food out. Then we realized we were missing the drink. So I walked back in and the lady said what? I said hi yeah y'all forgot to give us the drink. She said what was it? And handed it over. No sorry or apologies. Not like I wanted a throne, but she looked angry & I sensed she thought I was lying.... read more

Tried calling 4 times, no answer. App ordered 30 min beforehand. My order wasn't ready.

Unbelievable! Last night we went through the drive thru and ordered 2 plain cheese burgers plain without catsup, mustard or onions, a medium order of fries and hot chocolate. When we got on The road to eat moments later, we found two buns with cheese and no meat, the fries were. Rey cold and limp, and we couldn't get the hot chocolate because their machine was down. Very disappointed. Oh, they forgot napkins and now straw for the beverage we ordered. And fast food employees want a $15 minimum wage. Very disappointed. read more

The drive through people are VERY RUDE!! I will never go there again. A lot of people in Gig Harbor have said it's the worse McDonald's they have been to. Hire nicer people! read more

Unreal! Pull up to the window and get told to hold, two cars go through the other speaker that weren't there before me, finally I said 'hello' and I get told to 'go ahead' so we order 3 meals. Get told to park Bc it's not ready, 5 min later they come out missing a meal and a drink. We asked for ketchup and money mustard and neither were in the bag, nor NAPKINS. So we left one meal short, no sauce & no napkins. Go to any other McDonald's. read more

Like any franchise not all are equal. This one being a prime example. The food is great when the order is right but with out fail almost every time my order is incorrect. I'll order EXTRA ketchup to find ONLY ketchup, ill order to value meals and only get 1 fry or the soda is well just soda or washed down. My biggest beef is how salty the fries are. Now in their defense Ive only been there at night so maybe its a night time thing. The employees do seem nice and will correct order with out giving me any grief but I would rather see the order done right the first time. read more

9 miles of travel to hopefully get a McFlury, only for the machine to be out of order tonight.

The manager was yelling very loud at one of the employees. You could hear it over the entire restaurant! Shame on her! We are bigger than treating others like objects. read more

Disappointed in the service today. Messed up our entire order and while trying to tell the women at the second window she LITERALLY closed the window on us. I understand they have tough jobs and they are busy but my friend was trying to let the lady know that our order was wrong. Wouldn't have been so mad about an order switch up if the lady hadn't closed the window on us. read more

Poor service, out of the product I came to order. Not apologetic or even sympathetic. I get this is McDonalds but there is a base level of expectations that was just not met. Clean store and food was fine but service is not to the standard, worth driving a couple miles north to have a better experience. read more

By far the worst McDonalds in Pierce county. I told a manager about a Hypodermic needle on the bathroom floor and he stated he had herd about it from a customer earlier in the day. Employees couldn't care less about anything, especially getting your order right. read more

The early morning staff are extremely curt and rude. I have been coming for about two months now and it hasn't changed. They have consistency. I'll give them that... I think I'll just start waiting until I get to Tacoma to get my breakfast. read more

McDonald's is awesome! I love the simplicity of a fresh burger that tastes the same every time I have it, good fries and a coke. I have noticed that McDonald's in better neighborhoods have better quality of food and drinks. Maybe this is a corporate conspiracy. Try the Bacon Double cheeseburger, small fries and large coke it's the best combo of food any time of the day! read more