This is an older McDonald's location where you have to go to the counter for drink refills because the drinks are all kept behind the counter. Children of the 90s will find it pseudo-retro, while millennials will find it infuriating. The few times I've had problems with my orders they were quickly corrected and the staff here tend to be friendlier than their ultra-stressed-out counterparts across town. They also have an extremely good lobby hostess during the day who's among the best I've seen anywhere (and I guarantee I've been in more McDonald's's's'ses than some district managers). read more

McDonald's - a mcdonald's on the corner of a road - Burgers Near Me - Georgetown, Kentucky

Every single time I go to that McDonald's it is the worst experience ever at a McDonald's. They literally will make you wait 15 to 20 minutes just for one sandwich and a small fry. The customer service is absolutely awful. The employees are rude and they rush you! And while you are waiting in your car for your order, they have no idea what you've ordered. They are trying to bring you other people's orders!! Then when you finally do get your order they do not apologize, they do not say I'm sorry for your wait. They don't say anything to you. They hand you the bag like they are extremely pissed off!! I do not recommend going to this McDonald's every single time I have been here. It has been the worst experience at a McDonald's ever and I want something to be done about all the money that I have spent and never once gotten good customer service out of this!! read more

Terrible service. Avoid at all cost. Waited over 20 minutes for food. Xxxxxxxxxxxxxxxxxx

Got a big mac sandwich yesterday. The sandwich was not hot, and they put WAY too much lettuce and mac sauce on it. The patties kept trying too slide out of the buns and ended up being VERY messy. Couldn't finish the sandwich due too too much sauce and lettuce. Will not be visiting thos location anymore. read more

How on earth is this location still open? It has been months and months of bad service, dirty dining rooms, etc. Franchisee needs to make some changes ASAP. read more

Takes forever!!! Also, need to check your food. I got home and husbands sandwich or pie was not in the bag. I should of checked before leaving.....not my job read more

The 1.5 Rating shows for this location my soon to be wife is allergic to dairy and eggs of course we tell them no mayo or cheese but yet THREE times in one month they continue to put it or there confronted the woman on front counter and she said "ok" like she doesn't give a fuck it's sad and pathetic the worse McDonalds in a 50 mile radius no doubt.They will never understand how important it is to get these things right and it's sad. read more

I don't think they could possibly be any slower. Ordered a kids meal with apples. That's all. Sat in drive through line for 30 min watching all the cars in front (as they should) and then a line of cars behind me get their food. I'm still waiting... now they said they didn't take my order but they took my money. Sigh.... I won't be coming back. read more

Literally watched one of the cooks drop a hamburger patty on the floor and put it on a bun and bagged it up. Immediately spoke with a manager and got a refund. Cashier in drive thru had her arms full of meth sores. How does Wedco allow this place to stay open??? Maybe a cash bribe to the wedco health inspectors??? Sickening people. Stay far away from this dump read more

Just ordered a hamburger through the drive through. The bun was very stake or it had been sitting there too long. Very disappointed.

Poor customer service, literally waited on food ordered at kiosk for 20 minutes or longer for food while watching people leave cash register because no one came to take their order. Also area where orders are placed for door dashers, ANYONE has the ability to reach and grab your food. No person is accountable for the right person getting the food that is taken. A dishonest person can get some free food if they choose. I DON'T RECOMMEND THIS MCDONALD'S read more

this place is disgusting. hair on my fries and the bad is soaked with oil. every time we come to this place the food seems to be getting worse each time. read more

McDonald's - Burgers Near Me - Georgetown, Kentucky

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I pretty much forget about this location. I've been so unimpressed (yes, even by fast food standards) the few times I've been here, that I just forget about it. It's not an option for me. (McDonald's shouldn't be an option for me anyway.) Slightly dated (which is OK for the nostalgia factor), always a long line in the drive-thru, a slowwwww drive thru, and they have messed up my order on several occasions. I think, possibly each time I've been here, maybe two or three times? Not the worst location ever (it seems clean, and the works are generally friendly), but.... eek. No, thanks. read more

Not sure what goes on here in the morning. I could see the employees inside but when I got to the drive thru no one responded. There was another customer waiting as well. In the end we both ended up leaving since we were unable to get service. Overall a bad experience read more

Can't never give me the right hamburger always something totally different. It was mobile order so advanced ordering so this wouldn't happen

You know, when it comes to McDonald's, this one meets my expectations. I'm not for the filet mignon, I'm going for a filet of fish. I'm not going for French cuisine, I'm going for French Fries. So when you give this place a bad review, all your doing is hating on America and everything that makes it great! So support the American Dream, grab a quarter pounder and a Coke and Make McDonald's Great Again! read more

I don't usually do this but I had to speak up. Speedy service, unfortunately it was at the cost of quality. I went here for breakfast three days in a row and it was inconsistent with a simple breakfast sandwich, they always forgot something, and it looks like it was put together by a toddler. It takes forever to order in person. This McDonalds is a disgrace to the fast food industry and needs to be seriously reevaluated by upper management. read more

I gave it 1 star for the food. I took off 4 stars for the slowest service known to fast food. I understand prioritizing the drive-thru but it shouldn't take over 30 minutes for a fast food burger. I also understand labor shortage at the moment but this is beyond any labor shortage. And no smiles and no empathy or apologies. This was a soul sucking, slow fast food experience. I never boycott a restaurant, but I will buy roller food at a gas station before returning. read more

Small town fast food is always better and in Georgetown most of the brands are reasonably good. McDonalds on the other hand still struggles here. We are 3 times over a couple of days buying a new home and moving is a job. Wait times long service hit and miss food sometimes hot sometimes not! Convenient locations but still not earning more than a single star. read more

This McDonalds is one of my favorite. I have never met a kinder staff. They care about others and it shows. They embrace inclusion and diversity at their location and I am very impressed by the management and service at this location. It is always clean and fast service. The food is the same as you expect at McDonalds. Stop here if you have the craving! read more

There's only 3 reasons I ever go to McDonalds like ever: 1) breakfast (mainly the frappe) but the pancakes or a hashbrown are doable before going to the lake 2) a Diet Coke (I don't know their secret & no I shouldn't be drinking it but it's good) & 3) for a caramel or hot fudge sundae. McDonalds doesn't have the best rep nor should it but anytime I've been there it's been for one of these & it's been okay. And as cheap as it is *ba ba ba ba ba* I'm okay with it. LOL read more

McDonald's - Caramel sundae - Burgers Near Me - Georgetown, Kentucky

Garbage no star,slow,messed order up and could not give me receipt machine was broke,had kids with me and swearing out loud from the back,unreal read more

I live close and can tell something is up... change. They have moved in managers who truly care and those who don't well need to either be moved or go. I love the food there and will always visit. read more

The gentleman that waited on me was,quick tempered,and then need a hearing aid because i had to ask 4 times for a cup of ice.

I had a craving for a chocolate shake. I haven't had one from McDonald's in more than six years, however I remember that I used to always like theirs better than other places because it wasn't as sweet. Oh my goodness, was I ever surprised to taste their current shake! It tasted like chocolate syrup without any ice cream mixed into it! It was absolutely sickening! I will NOT make that mistake again!!! read more

This McDonalds by far has the best customer service. I couldn't be more impressed with the professionalism of Rachel and the manager, Barton. Thanks for all your help today!! read more

Ordered 2 Sundays I was ask to pull forward and they would bring out our order 10 minutes later called them oh we forgot they said will bring right out 10 minutes later still no order. Worst service ever at a McDonald s read more

I was in there a few days ago I had a problem with an employee. At first they didn't listen to me yesterday the area supervisor called me and said he was looking into it. Today I meet with the area supervisor Chris he handled everything better than I could of hoped for I'm so pleased about the service and the care they showed me going above and beyond read more

My family and I stopped into this location on a Tuesday evening, after the dinner rush but not too late into the night. We decided to go in and eat because we enjoy the Chicken Clubhouse sandwich they are offering at the moment, but have found that they have difficulty giving us the burger instead of chicken when we use the drive thru. As we walked through the door a couple leaving joked, "I hope you're not in a hurry." I looked around the dinning area and was disgusted. The place was trashed, so instead of eating in, we will be taking it to go for sure. We continued to the counter and found a group of three ordering, one more person and then us. the group of three ordered and left, uneventful. The older man in front of me seems to have been in earlier, but was missing two orders of chicken nuggets. The manager seemed to take him to the side, looked up his order and then had nuggets dropped for him. Meanwhile, I am placing our order on another register. The girl taking my order had no clue what the special sandwich was and seemed to have difficulty putting it in. So now we are waiting. I am looking around and notice the pool of brown, milky fluid behind the counter by the soft serve machine. I am noticing the trash everywhere. I think maybe they are shorthanded but no, there are several people running around, some seeming to work really hard to keep the drive thru running. There's a call, apparently for the manager, and one of the ladies when asked where the manager is, a lady in a purplish shirt, indicates annoyingly that she's outside again. I look to my side, out the window and see her hanging in the window of a parked car. Its at this time that I noticed the older man, picking up nuggets is still waiting annoyed. He indicated that he picked up an order for his family, made it home, and then came back for these nuggets. He should of had his items right away, if not also refunded, but the manager is off playing with her boyfriend in the parking lot. She finally drags herself back in, with a box from Pizza Hut. It takes a moment but she finally gets back on getting the other customer his nuggets. Meanwhile, before she made her way in I was given a bag with my three medium fries. They sat on the counter, getting cold while I waited for my sandwiches. I am finally given a second bag, so I look inside to make sure I was given the chicken sandwiches, not the burger. I find that I have one of them the Chicken Clubhouse, the other is wrong a burger, and I am missing the third, smaller chicken sandwich. I tell the cashier and a second girl kind of argues with me and ask the cashier if she rang it in wrong, and then went and got the manager. The manager comes to speak to me, I explain to her I am missing a sandwich, and one of them is wrong. I then explain to her that I was given fries a while ago, and they feel cold. I ask for new ones, that are hot. The manager started arguing with me about the color, saying they are slightly brown due to the oil (meaning the oil is old and dirty). We explain, the color isn't the issue, the fact we didn't want cold food. I am finally given new fries, the two missing sandwiches, and we head home after that nightmare to daringly eat the food we received, vowing to never return to this location again. read more

Every time I eat McDonald's I always get a horrible stomach ache and all their food is greasy

This place has really gone downhill. The ice cream machine is always down. We now call in advance to ask if it's working. Waiting in the long drive thru line is always faster than waiting inside. read more

The worst. Service is always beyond slow drive thru or inside (don't even try it if you are on your way to work or school) summer the FROZEN drinks machine was always down. Now winter coldest week of the year and three different days (twice at breakfast 8:30 & once at dinner 5) the mcCafe machine is down. Why do I even bother. Miss the good McDonald's of Tennessee. read more

Very bad service, long wait, messed up orders...this has restaurant has everything wrong. 90% of the time their ice cream machine is broken. Reliable food if your new in the area, but I would personally grab a nice Wendy's or Chick-fil-A read more

WARNING: This location charges 59 cents for a slice of cheese! I've never heard of cheese costing that much.

Just left there. We waited over a half hour in the pull up spot in the drive thru waiting for 3 orders of fries and a 10 piece chicken mcnugget. My son went in with the receipt and they did not help him. After a half hour, I went in irate and suddenly there was our order!! Then, another worker wants to give us a different order as well. We said no. She said it was from other people who had driven left before their food was ready!! So there's more folks out there who paid and couldn't wait around long enough to get their food! We are right next door to this location but it is so HORRIBLE, I'll not spend another dime there. I am spending 30+$ a pop for fast food for our family, and this is cheap food, the very least they could do is not make me wait a half hour. Totally Pitiful. read more

I guess I should've read the reviews before I walked in this McDonald's. The place was empty this early in the morning the drive-through was operational I decided to come inside. Placed my order and then discovered none of the soft drink machines worked. Ice tea and orange juice is all they had. The cashier advised that they were working on them Wednesday when she left work and they're still not working today it is Saturday. Ordered biscuit and gravy and a cheese egg sausage Mc griddle. The biscuit inside was as dry as any biscuit I've ever eaten thank goodness there was gravy on it to give it some taste. The Mc griddle look like it was thrown together by a child. The cheese looked old and was barely melted it looked as if it had been sitting completely prepared and was drying out. Part of the sandwich was hanging outside the wrapper and almost torn in half. As I said in the beginning I regret coming in I will not be back this is the worst McDonald's I've ever been in and I've been in several bad McDonald's. All I can say is the inside was clean empty however the building appeared to be relatively new. Get it together McDonald's it can't be that difficult!!!!! read more

Expect at least 30 minutes through the drive thru and always check your bags before pulling away from the window. They are bad for leaving food out and messing orders up. read more

If this site had a 0 star option, I'd push it! The drive-thru takes forever to get through, also in the lobby. Staff acts like they don't care. Food is almost always cold. If it isn't cold, chances are that your order is wrong, Worst McDonalds I've ever been to! Will never be going there again. read more

The absolute worst McDonald's I've ever been to in Kentucky. Whether you go in and order or go through the drive through, you need lots of extra time. They are consistently slow and 9 times out of 10, the order is incorrect. Tonight, the fries were rock hard. Not sure how they even manage that, other than they've been sitting for hours. Appears that they are fully staffed but you wouldn't know it by their service. Even though their service and food are questionable, you'd think the staff would at least be courteous or apologetic. I've seen neither. Will NEVER make a purchase at this location again. read more

The food here is reasonably good. I use both the drive through and the counter regularly. The employees (mostly young kids) have a bad reputation of NEVER saying "thank you" to the customers, even after I say "thank you." (You'd think that would remind them.) The most you might get is "Have a good day," as they give you your change. I know this is minor, but it takes no effort on the employees' part and makes me feel like they really don't care whether they have repeat business. read more