I ordered a 10 piece nugget meal and the lady asked if I wanted any condiments I said mustard and ketchup and I didn't get any mustard when I checked my bag I'm not mad at all but I'm sad fries are almost nothing without ketchup nuggets we're still good though just sad about my mustard read more

These employees are so rude. The worst customer service the times that I have gone. From the young ones to the older ones not sure who trained y'all and why are y'all so stingy with the ketchup?!! read more

Specifically asked before I ordered if they had cookies. They said yes. After paying they told me to move to reserve 1. I sat there for 15 minutes for 3 cookies. I called the store and they said I'm coming. Never did. I drove back around. After getting back to wimdow., I told them 20 minutes for 3 cookies? They said I had to bake them. Really? Why didn't you just tell me I wouldn't of ordered! read more

We had the best experience tonight at the Forney McDonalds... our 4 year old likes to order 2 Happy Meals with "everything" and these lovely ladies were so patient and happy to oblige her requests (which usually doesn't happen at most McDonalds locations) We, as adults, also act like divas (or goobers) when we try to order in a drive through Also have to mention that all the food was exceptionally yummy!!! Fresh and hot! Thank y'all for working so hard, we know how hard your job can be and people (customers) aren't always nice! Thank you again for an awesome midnight McDonalds run! In our home town! read more

Typical McD's. Food prep seems to be very consistent with every other McD. Occasional service issues, but I think that's par for the course. read more

This is my closest McDonald's now & that line does not move, service is bad too. Might as well go to a different fast food chain.

Literally the worst McDonald's around... there ice cream machine is never on and they are the rudest during the day. The only nice employees here work the late shift.. get it together McDonald's in forney.. read more

First time in since the remodel and it's no better. Couldn't use the kiosk because the coupon didn't have a redemption code. The clerks are the same slow, inefficient kids they've always been. It's not rocket surgery McDonalds! Train your people and hold them to a higher standard before they all get replaced by machinery. It speaks volumes about the owners and management. read more

Sat in the drive thru an hour before closing and got no service but when we pulled up we were greeted and after that nothing. after half an hour, drove past and looked inside and it looked like the employees were gone, the building was empty. Horrible experience. read more

Amidst the amazing meals I have had at this location and many others I have to recommend a few things but let u know that in all establishments drive thru is only good to a fault though I love their Apple pies and strawberry shakes there are two windows now on a personal note I went to McDonald's one day and ordered a large frie my receipt said large frie and that's what I was charged for and at the second window the lady gave me a cheeseburger which was very displeasing since I dont eat meat and those two ladies were in the same building which begs the question how many people does it take to screw in a lightbulb certainly more than two read more

I don't even want to give a star . Went to get a bogo fish fillet with fries . Decided after I paid on 1st window to get a drink , I would just pay 1.08 cash , had it ready to go . I get to window, where a manager is running the window cause he had a different shirt on , he was a manger , so I ask for the drink , he says umm I don't think so , not right now , as I see an employee running drinks right behind him . I thought he was joking and I repeat , he says no but if I wanted to wait about 7 cars behind , park over there and we will get after , I'm in total shock , I said , can't you send someone to dining and get me the drink, he said no , they run a conveyor belt system with all the orders that can't be messed up . WHAT??? I have never seen a conveyor belt in that area. Do I say how many minutes ? He says , maybe 10 minutes . WTF!! I already was in line 10 min . Yes it was lunch rush. I'm sorry but, he could have gotten that drink out by turning around , grabbing a cup and filling it , I only asked for a small Dr . Pepper . Damn! He totally ruined my afternoon . He was being arrogant, like as if he was not in a position to do such a thing . I told him , you know what this is ? Plain and simple POOR MANAGEMENT!!! I hope he's not being groomed to run the new one on 1641. Ugh !!!! read more

I would give this place 0 stars if I could. Worse customer service and they don't even get your order right! Ridiculous! Do better!

Blahhh. I always go here and they're usually ok on service but I was there waiting for my "fast food" for an hour. My kids were screaming hungry and my frozen drinks were melted by the time they got to the table. It was a mess. They're usually pretty good but every once in a while the mess up and it's usually pretty big. read more

What a welcoming place to get fast food. The staff was friendly and food was warm. While we were there we saw a young child want a particular happy meal toy. The young father looked excited to be able to get his son this toy- but they were out of it. So the cashier opened up the sample case and gave him the sample toy! Love that Forney is all about family. Thank you Mickey D! read more

Zero stars!! The most unprofessional McDonald's I have ever been to in my life! I run restaurants for a living and as my 10th minute waiting at the order screen with no screen available for me to see was up... I asked if your still open, and somebody who decided that me asking that question was out of line I came rude and said "what do u want?" I again asked if you were open and she said the same thing. If you can not find people who are professional enough to do a job close the location. I'm sure McDonald's doesn't care but y'all have lost my business forever.... I've been going to McDonald's for 37 years. But I've never felt so unwelcome to give someone my money. Fix this problem because you don't pay people to come spend thier hard earned money... they pay you!! Just seriously unacceptable!! read more

Terrible service. They have a double lane drive-through that is slower than any other fast food place in the area. Waited in line close to a half hour and then as I am the next car up to the drive-through they switch the menu away for breakfast and won't let me order what I wanted. Thank God there's a Taco Bell next-door with better breakfast read more

This is the worst drive thru service it took 30 minutes in the drive thru we should have done like the cars behind us and just drive off

The worst McDonalds I continue to have bad experience at this particular store. Qtr. Pounder cheese not melted , cold and the patty was same patty you get when you order a single burger. TERRIBLE!!!!! read more

Seems like a friendly enough place, but the timeliness is lacking. Honestly, this has to be one of the slowest McDonald's I have ever been to. Most of the time there is an error in my order, I always have to check before I go. Since I live in the area, I can say this is consistently the case. We have on more than one occasion spent over 20 minutes in the drive thru. read more

Every time I go to this McDonald's I get shorted on fries, they ask me what sauces I want then don't put them in the bag, and 97% of the time something is wrong in the order. Today the guy that gave me my food just stared at me at me and didn't say a word to me when I said thank you twice, that's not good customer service. I've given many chances thinking it might have just been the ppl working those days but it's every single time.... I give up, I'll drive to the Rockwall location or just eat somewhere else from now on. read more

Worst McDonald's I have been to. Took forever and didn't bring all of my order out. The people behind me in the drive thru got served before I did. read more

I went to the drive thru a few days ago to get my daughter a happy meal. I thought they started serving lunch at 10. I found out they start serving at 10:30. No problem, I asked my daughter what she would like instead. As we were deciding, the guy asked through the speaker if we were ready to order, I replied no, he said, we should leave and come back when we know what we want, I replied, I can spend as much time as I need deciding what to order, he replied, No it doesn't work like that you should know what you want before you pull up and if I wanted to look at the menu than I could come inside. I was blocked in by a car that had pulled up in front of me. (The car had finished their order at the second drive thru and pulled up) I couldn't come in If I wanted to. I was upset I felt like the employee was rushing me and being rude. I replied to him, I will take as much time as I need! He than came outside the back door and told the two cars behind me to move to the other drive thru. I was horrified, this was beyond rude, he had put me on the spot because I didn't have my order ready when he was ready! read more

Not sure why they have a mobile app. Two weeks in a row they did not bring our food out to the car. Both weeks we had to inside and get our food. Today the assistant manager said "we are under staffed that is why we did not bring your food out". Then know one had any idea what we had ordered, as my food sat on the counter. If you can handle a service, mobile app, please stop advertising this service and letting your customers sit outside and wait. read more

Friday, July 13 at approximately 9:30AM, my family and I had gone through the drive thru as we do every morning. We had placed our order as followed: 3 Sausage Burritos, a Large Iced Caramel Macchiato, A number 1 with a Small Dr. Pepper, a Large Coffee, and an Oatmeal. We then noticed that the Number 1 was automatically put in as a large and we asked if that's what it came with and she told us " No, it comes with a small." and so we said, "Okay, let's go ahead and do the small then." So we then get to the window and we pay and we use our McDonald's App as usual. We then get to the second window and we get our Burritos, Large Iced Caramel Macchiato, Large Coffee, and Oatmeal. We noticed we didn't get our Small Dr. Pepper we had asked for so we sat and waited and they asked us what we were waiting for and we told them we were waiting for a small Dr. Pepper. So they say "Okay Give us one minute." We sit in the drive thru for nearly 10 minutes as they laugh at us and look at us as if we weren't even there. We then finally had to exit our vehicle and knock on the window to ask what the hold up was and the manager, Bryan, asks us to pull to reserve 1 and he would bring us out our small Dr. Pepper. We then waited for him to come out and sure enough he does, but he is empty handed. He approaches our vehicle and asks "Did y'all pay for a small Dr. Pepper." and we said "Yes, we had asked for a small Dr. Pepper with the number 1. And he then says "Y'all didn't pay for the Small Dr. Pepper." we then said, "Yes, we noticed y'all had automatically up charged us for a large and we asked for a small instead." he then asks for the receipt and he then says "Okay, see yeah they charged y'all for the coffee on the meal." we then said, "But we had asked for a small Dr. Pepper so could we please have a small Dr. Pepper for all this trouble." and he responded with, "That Will be $1.08." we then told him that his customer service was unprofessional and to treat us with this kind of customer service over a small Dr. Pepper was highly uncalled for. We then threatened to call the owners and he did not seem phased by this. read more

This is one of the worst McDonald's locations that I have ever been to! We have tried it several times after moving to Forney a year ago just hoping that it will get better but it only seems to get worse. This past Friday, my daughter and I waited in line at the drive-thru over 40 minutes to get food that didn't even taste very good. Never again! I will satisfy my Big Mac craving when I am in another city from now on! read more

Would give zero stars if I could. This place is slow and can't fulfill a correct order if it would save their lives. They're fries are almost always cold. Utterly ridiculous. Won't be back. If you can use a different McDonald's you should. read more

no stars- want to say they're 24/7 but told us they had "one fish" because the manager failed to do all her paper work previously and had to work on it now and was too busy doing that to make food. read more

Worst food second time around. Staff was so rude when I took hamburger back that was old and crust hard. Gave me dirty looks. Will never go there again read more

I went into this McDonalds this afternoon. Drive thru was packed. Food came out very quickly. What was more impressive was that my burger looked like the photo. Not sure why this McDonalds was given 2 stars but management has either cleaned it up or the crew they had on was very good. read more

Terrible. Food took a LONG time. Had to go inside because they didn't give us straws. Then had to go inside again because they didn't include half the food we ordered. No napkins. Slow and unsatisfactory read more

HORRIBLE!! Awful service! Every time I give them another chance I'm even more disappointed. No one speaks English! Everything in the last 2 trips was WRONG! Ugh read more

Just remodeled in November 2009. Easy access from US 80. Great service and always clean.

Check your drive-thru order before leaving! They will short you almost every time. The worst drive-thru order accuracy ever!! And if you forget to check and call them, they don't apologize or act like they really care that you are missing a Big Mac and chicken mcnuggets!! read more