service was slow we called out a workers name like three times then she finally answered and then we ordered four mc chickens and we got three we also ordered two ranches we got one McDonald's WHAT THE FUCK?! read more

they took 20 minutes to make a large orange juice dont recommend stay away from this place

I have never seen such a poorly run McDonald's in my life. They give you all the food you paid for about half the time. The service is downright atrocious. The staff clearly do not care and it's the same for the management. During one recent 10 minute+ wait for a mobile order I witnessed an employee mess up two different customers orders and not care, but the employee had no issue giving dirty looks to the customers instead. When you contact Customer Service, you never hear back. Corporate really needs to step in here. If you do go here, check your food before you leave. read more

This McDonald's used to be a nice place. But, ever since Covid this place is literally the worst fast food restaurant. The people work there are so rude and service is very bad. After avoiding it for months, my son asked for meal there. He made a mobile order. Went to drive through to pick it up. They gave me the large frozen Coke 3/4 filled. I asked the employee to fill it up to the rim. She tried but some big woman who is dressed real bad ( I assume she was the manager) told me this is the way they sell frozen Coke. Of course that is a lie. I asked her for her name but she ignored me. Then after asking for three times. She responded angrily " Roshonda". I asked for a straw. The employee threw the straw from the restaurant window through my car window. I drove away, only to find out later that they did not give me the cookie I ordered. It is a nightmare! To deal with these people. I just do not know how to deal with people with no common sense or manner. I just have to stay away from McDonnell's period. read more

I reported them to both McDonald's and the BBB. Please do as well. I've finally had enough! The entire experience is terrible. Last time I was asked to wait at the ordering sign 3 time for a total of 15 minutes. I finally said screw it and drove all the way to the commerce location. Today the girl didn't out my order on the sign and when I asked twice she angrily said she did then she said the sign was broken which it looked fine. They gave me the wrong burger and none of the sauces I paid extra for. They NEVER give you your sauces. Do always check. I've constantly been angry with my service here the last 8 years I've lived here. This is so surprising considering this supposedly an "upper middle class" area. read more

Just another awful McDonald's, which seems to be most of them these days. So tired of receiving my food delivery only to find items missing. And McDonald's corporate takes no responsibility and makes you deal with the store which is a whole other nightmare. If your want fast food burgers, there's a Burger King and a Wendy's a couple miles down the road. I'm actually surprised this location at 1.4 stars. Way too generous. read more

Longest wait in the universe at the drive thru. Hire more people!!! I won come here ever again.

We were driving home and we decided to stop here, we pull into the drive through and wait for a minute just for nobody to come to the speaker, so we decide to go in, and I order a Michigan mix, 6 pc chicken nuggets, and a hamburger. They then come to us and say they don't have the Michigan mix.. WE ARE IN MICHIGAN!? The man then says we only have coke and blue raspberry, and before we can say something he just gets it for us. This place was relatively clean, and the food was okay. Likely not coming back. read more

I received a hamburger with 2 pickles, no onions, no ketchup, a dry piece of meat which I asked for extra pickles because I know how McDonald's is. I asked for sweet and sour sauce received absolutely none. read more

Don't bother going to this location. Half the time they don't have what you want, the other half they aren't even taking orders. Rude staff, and ownership doesn't care. Save yourself the trouble and go somewhere else! read more

I like McDonald's but this location is on my boycott list! Takes forever in drive thru or inside. They run out of different items regularly. I live very close but avoid this place if possible. read more

Always serving me cold ass unsalted fries !!!!! Line always long & the inside always a hit or miss if it's open ...like if you gonna pick and chose the days to open the inside at least have a sign so i don't waste time and energy gettin out my car to check the locked door! To then have to get in the drive thru line after numerous cars have already entered the line ...leaving me with a lot of wasted T I M E! read more

McDonald's - Sad unsalted fries - Fast Food Near Me - Farmington Hills, Michigan

Never go here so got food from here I sat down the chicken nuggets are rock solid the fries taste like there were sitting there for days

Terrible service. Been there three times and haven't been able to order to date. Either a 15 minute + delay while you wait to order or they decide to only take DoorDash orders. Obvious that people there don't want to do anything but punch a clock. read more

McDonald's 31325 Orchard Lake Rd, Farmington Hills, MI 48334 Please close this location. There will be a lawsuit if no one seeks attention for this franchise. The employees there are horrific yelling at customers, closing early, and giving unprepared food. Not sure who to reach out to but I had a bad experience with them today and I am far from rude and was in disbelief the way they answered a simple question. Look at the reviews hoping to not see them in the news one day if they meet their match. read more

McDonalds at 14 Mile and Orchard Lake Rd. Supposed to be open 24 hours. Stuck in the drive thru. Been sitting here for over 20 minutes before some people realized that the restaurant was closed. No one was inside at 9pm. The sign was lit and the drive thru was lit. Unacceptable. read more

McDonald's - McDonalds Drive Thru - Fast Food Near Me - Farmington Hills, Michigan

Extremely disappointing to know that this McDonald's lately has only been excepting mobile orders and is not open to the public. Having a toddler daughter McDonald's is a splurge for us and we like to sit down and enjoy our food. It doesn't seem realistic to have to go pull into a parking spot and then order on your phone. read more

Soooo sad to have to do this!!!! Normally I absolutely love McDonald's and enjoy going to different ones around the world. I really have never had a problem at them that could not be fixed until last night. We had a late evening/ night appointment and really needed to eat. We stopped here. We were sooooo disappointed! My daughter got a chicken sandwich which had two bottom buns and no top bun. It barely had any lettuce or mayo. On the other hand my spicy chicken sandwich was covered in so much mayo and lettuce it was drowning in it. My burger was a bit hard and cold. The nuggets were burnt beyond belief and were so hard, they were inedible. They even managed to burn the pies. I could also see they were not exactly adhering to current safety protocols on the inside or normal restaurant health guidelines on a normal day. This is so sad. I used to come here when my children were babies for play dates when they had a play place. I would meet friends here and the food was good, your typical McDonald's food, but it had been well run and fresh. I am not sure at what point it went down hill, but had I know, I would have driven a bit further and headed to my typical locations that are more dependable. I only came here for convenience. On a side not, their spicy mcchicken sandwich was very tasty. Not at all spicy, but had a nice zing. I would really like to try it again at a more consistent location to see how it tastes there. It was on the lower priced menu, so worth the calories at a well run location. read more

Since 2014, moving to the area, this location has utterly degraded in quality of service and food served over time. Almost exclusively when ordering large fries, they fill the container half way. When ordering a soft drink with light ice, it seems like they intentionally add MORE ice. When ordering burgers, it's as if the burger has been sitting out under a heat lamp by the looks and texture of the cheese. NOT ONCE has a single burger from this location ever been served fresh. There has been two occasions I had to turn my vehicle around and get my burger (normally a quarter pounder) replaced because it looked old. Now, and I don't know if this is happening to all McDonald's or the ones in this region, but about 25% of their menu is out of stock, for lack of a better term. Literally, not exaggerating. To the restaurant manager or owner, whatever, you need to re-evaluate your staff and logistics. From now on or at least until the other McDonald's location on Telegraph becomes the dumpster fire this one has become, I will drive the extra miles to get food there. I personally don't see this location making it past the economic downturn and will likely close. And quite frankly, I don't mind. To all business owners out there, take notice of the staff of this location and don't make the same mistake. The mistake is clear as day and we all know it. read more

This is the first time I've been to a McDonald's and the very last. The food was cold and dry and i went through the drive through and I went inside and it was very dirty and cold. The survive was good but not great I do not recommend! Very disappointing read more

Service was bad. They got my food wrong and the manager had her cell phone in her chest. And very rude

Who owns this place? I don't understand how I can come here at 9:30pm and not be able to order. The lights are on, and the drive thru lights are on, there's employees inside. You wait at the drive thru, and no one greets you, but there's also no sign that says "we're closed" this place is absolutely the worst. I wish I could leave 0 stars. When they are actually available to take your order which seems to be whatever time is convenient for them, no set schedule. Everyone who works his is beyond rude, the restaurant is dirty and no one gives a crap to help you. The food is always gross and never fresh. McDonald's corporate should really look into this location. This place could be a gold mine if they actually had an owner who gave a crap and started over with the employees. I'm blown away by how terrible and for how long this place has been absolutely trash. Don't come here, they probably won't take your order anyway. read more

This iteration of McDs used to be terrible a number of years ago. But I'm happy to say that under new management they are now #1 in my book. Very short waits, correct orders, hot food, fizzy Coca Cola. And service with a smile. I go through the drive thru here at least 8 times per month. Rarely do they make a mistake and the fries are usually (not always) hot, crispy and fresh. I usually order a Filet, QP w/cheese or a Big Mac. I'd guestimate 80% of the time they are hot and tasty. This used to be THE WORST McDonalds and now it's THE BEST. Funny how that works. Spend your food dollars here, you won't be disappointed! read more

My order was completely wrong. I paid way more than what they gave me costs, too. I ordered a sausage bagel meal. They gave me an egg McMuffin without a hash brown. I hate this McDonald's, it is the worst I've ever been to. read more

Today will be the last day to support this McDonald's. The lines are long and today they decided to lock the inside doors. Heat? Short staff but it's over 5 ppl in the back. They keep yelling about others coming into the lobby because WE as customers let other customers in. If the lobby is open for some; it's open for ALL read more

McDonald's - the counter area of the restaurant - Fast Food Near Me - Farmington Hills, Michigan

See all

I would give 0 stars if I could. In the 5 years we've lived in this area this location has been terrible. SLOW, BAD ATTITUDES, and incorrect orders. This busy area only has a couple fast food options and its frustrating that they can't figure out how to provide better service read more

Slowest location ever.waited 40 mins In Drive through , absolutely ridiculous.few rude workers but a few pleasant ones as well.

One star is too many. They mess up the order more than 3 out of 4 visits. I honestly believe workers get a bonus for missing items. I won't ding them on slow lines, that can't be helped due to an ironic situation of high job availability and high unemployment. Avoid at all costs. read more

McDonald's - a mcdonald's restaurant at night - Fast Food Near Me - Farmington Hills, Michigan

The men's bathroom sink only works if you wave your hand in front of the sensor for more than 30-45 seconds. In other words, most people assume it does not work and walk out without washing their hands. Gross. I was their first customer of the day and had a tough time finding a table that didn't have ketchup, old straws, bits of food and residue from yesterday's, last week's, or who knows when's patrons. Gross. Get it together, guys. This lack of cleanliness out front makes me wonder what it is like in the back. read more

Sit on drive thru for almost an hour. No reason just silence and very rude employees. No welcome or thank you's. Horrible, wonder how much longer they will be open. Oh, not busy at all just very long wait while employees good off.!!!! read more

I went on labor day to order food and the employees said they cant take the order because the machines was broken for 30 waiting. how will they fix the machine in 30 minutes they don't want to work . Bad Service their machines always Broken because the employee don't want to work and they lock the door so people won't come i rated it zero . read more

Absolutely horrible service. On maps it says they are 24 hours. So we went there, the menu was closed so we went to the window. A girl in the back said "byeee" and waved rudely. The girl who answered the window had an attitude and slammed the window at my cousin. The inside looks very nasty and dirty. I hope this McDonalds fire these type of people and hire better people. Definitely do NOT recommend, and won't be ever coming back here. read more

From my house, it's the only McDonald's in Orchard Lake Road. I like the French fries, but not on this location. Sometimes they serve it fresh from the fryer, but most of the time, I get mediocre fries. They'll charge you extra for mayonnaise as a side. One time, ordered fries via drive thru. I had one to two bites and wasn't happy. I could taste it soggy and weighs a few ounces less the standard. I returned to the cashier/manager. She threw it at the trash with a frown on her face, gave me another cup. Replaced the fries with the same batch it was cooked. Thumbs down for the quality. Open from 7am - 10pm With two lane drive thru and in-store wifi Kids can play inside the playroom with interactive decor that gives a sound when you touch it. They have a table with interchangeable colors. This McDonald's would be my last resort for the famous burger and fries. read more

McDonald's - Breakfast of pancakes, eggs and hash brown - Fast Food Near Me - Farmington Hills, Michigan

See all

My god can this McDonald's do anything. Not right or wrong but anything. I have been skipping this one for two years but it was the most convenient one at the moment. I should of kept driving. My order was simple, didn't want to over complicate it. A quarter pounder meal with a medium coke. No ice. I basically got a mustard soaked burger. Good fries and ice in the coke. Come on. Why does this one McDonalds constantly screw it up. read more

Great service and I was in and out quickly. Was worried from the reviews. Despite this, they are definitely headed in the right direction!

This McDonalds is god awful! It takes forever to get your food, doesn't matter if you go through the drive through or go inside, it's going to take forever to get your order. Whenever I order my kids happy meals they always forget an item or get the order wrong. We've come in around lunch time and they are already out of chicken mcnuggets for the day. The staff is not friendly and I really think they couldn't care less about being there. One of the last times we were there they were out of ketchup, straws, lids and it took over 15 minutes to get my grandma her hot water and tea bag. Next time I agree to take the kids to McDonalds we will be going to the one in Novi, they are super nice, and will bring your food right to you so you and your kids don't have to leave the play area. read more

To add to my other wonderful reviews of this location..I've emailed and called to complain MULTIPLE times... no response. I guess just like the workers there, nobody cares. ‍ read more

Advertises OPEN 24 hrs, sat in the drive thru at 5:45 am, nothing, kept saying hello, nothing, honk my horn nothing, then I drove up to the window, 4 people standing there, I am honking my horn, they did all they could do to avoid me, I could tell they seen and heard me. Just acknowledge my presence and tell me f-off, just ignoring me pisses me off more. If you are not open 24 hrs, then don't advertise it and take the damn sign down, most the people in this area are snobby assholes, I know Mc Donalds does not need my money they have plenty. read more

The people hear are rude food is never ready had to wait 20 minutes in the drive through because no one would answer me DO NOT GO HERE

I'd give them zero if possible. Worst place and crew. Closed lobby early, drive thru is slow. You're literally waiting 30+ minutes just to get to the window to pay and get your food. No type of acknowledgment inside or out at this place. Go some where else. read more